SymCom INFORMER User manual

OPERATING INSTRUCTIONS FOR SYMCOM’S
INFORMER
DIAGNOSTIC TOOL
INFORMER OPERATION
The Informer is a handheld diagnostic tool for use with single-phase PumpSaver®and
PumpSaver®Plus models equipped with infrared LED transmitters. The Informer receives
and displays data sent from the PumpSaver®, which can be helpful for troubleshooting the
system.
1. Verify power is applied to the system and the PumpSaver®has been calibrated.
(Refer to the PumpSaver®installation manual for calibration instructions.) The green
RUN light should be illuminated, indicating conditions are good and data is being
transmitted.
2. Press the ON button to activate the Informer, and point it toward the PumpSaver®.
The green COMM STATUS light will turn on, indicating data is being received.
Figure 1: Informer Operating Distance
3. Use the SCROLL buttons to view the PumpSaver’s various operating parameters. If
the data signal is interrupted, the Informer will hold the last values it received before
communication was lost.
4. The Informer will automatically turn off if the scroll buttons are not pressed for 2
minutes.
NOTE: Simultaneously pressing both scroll buttons will display the firmware revision
number and also initiate the auto-off sequence.
NOTE: A battery check is performed each time the Informer is turned on. “Low
Battery!” will appear indicating it should be replaced.
II_Informer-PSP_A1
20º
1 - 8 F
T.
INFORMER
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OPERATING PARAMETERS
By using the scroll buttons, each of the
PumpSaver’s operating parameters can be
displayed. The following are screen
examples and descriptions of each
parameter (shown in the order they are
displayed when using the scroll down
button).
NOTE: PumpSaver®Plus screens will be
hidden when communicating with standard
PumpSavers.
S y m C o m , I n c .
M o d e l : 2 3 3 - P
Model Screen: Displays the PumpSaver®model number.
L i n e : 2 . 3 0 k W
2 3 0 V A C 1 2 . 0 A
Summary Screen: Displays the present line voltage, current and kW measurements.
L i n e P w r : 3 . 0 0
T r i p P t : ( 2 . 4 0 )
Low-Power Trip Screen: Displays the line power and low-power (underload) trip point.
Line Power:Displays the power drawn by the pump motor.
Low-Power Trip Point:If the line power drops below the low-power trip, the PumpSaver®
will shut the pump off (after the trip delay). A low-power trip provides more sensitive
underload detection than can be achieved using current alone.
ON
SCROLL SCROLL
www.symcominc.com
COMM STATUS
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L i n e A m p s : 1 2 . 0
T r i p P t : ( 1 5 . 0 )
Overload Trip Screen: Displays the current drawn by the pump motor and the overload trip
point.
Line Amps:This feature eliminates the need for an ammeter, and will help determine if
the pump is drawing acceptable amperage.
Overload Trip Point:This level will be 125% of the current seen by the PumpSaver®at
the time of calibration. If the amperage drawn by the pump motor exceeds this level, the
PumpSaver®will trip on overload (after the trip delay). Excessively high or low voltage, a
worn pump, or a jammed impeller may cause overload.
L i n e V o l t s : 2 3 0
C a l . V o l t s : ( 2 3 0 )
Calibration Voltage Screen: Displays the line and calibration voltages.
Line Voltage:Displays the line voltage to the pump motor. If the voltage displayed is less
than 190VAC or greater than 265VAC on a 230 volt system, or is less than 95VAC or
greater than 132VAC on a 115 volt system, the power company should be contacted.
Calibration Voltage:Displays the line voltage at the time the PumpSaver®was calibrated,
providing a point of reference when line voltage fluctuations are a problem. If a large
difference in voltage exists (greater than 15%) between line voltage and calibrated
voltage, the power company may need to be contacted.
R s t D l y S e t : 3 0 m
R s t D l y : 1 2 m 1 8 s
Restart Delay Screen*: Displays the restart delay setting and the restart delay time remaining
before the PumpSaver®Plus will reset.
C T S i z e : n / a
P u m p S t a r t s : 2 1 3
CT Size and Number of Pump Starts Screen*: Displays the size of the CT used (if
applicable), and the number of pumps starts**.
T o t a l R u n T i m e :
2 7 d 1 6 h 3 3 m
Total Run Time Screen*: Displays the total run hours** of the motor.
*PumpSaver®Plus models only.
**Run hours, number of pump starts, and fault history can be cleared—refer to the PumpSaver®Plus
installation instructions for details.
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F l t # 1 :
D r y W e l l
Fault History Screens*: Displays the last 20 faults** of the PumpSaver®Plus (standard
PumpSaver®models and older Informers will only display the last fault information). The fault
screens display kW, line voltage, and Amps of the motor at the time of each fault; along with a
time stamp.
M a x . A m p s : 1 7 . 0
M i n . A m p s : 9 . 0
M a x . V o l t s : 2 4 0
M i n . V o l t s : 2 1 5
Minimum/Maximum Value Screens: Displays the highest and lowest recorded current and
voltage since the PumpSaver®was last calibrated. (Recalibrating the PumpSaver®will reset
these values.)
Minimum Current:Displays the lowest current draw of the pump. This parameter may be
used in combination with the Maximum Current value to indicate how much load
fluctuation the pump motor is experiencing. Too much fluctuation may indicate gas
pockets in the well, a worn pump end, or a large differential in head pressure.
Maximum Current:Displays the highest current draw of the pump. This parameter may
indicate momentary surges seen by the pump motor too short in duration to trip the
PumpSaver®.
Minimum Voltage:Displays the lowest voltage present while the pump was running. A
voltage less than 90% of the nameplate rating of the pump motor may cause the
PumpSaver®to trip on overload.
Maximum Voltage:Displays the highest voltage present while the pump was running. A
voltage greater than 110% of the nameplate rating of the pump motor may cause the
PumpSaver®to trip on overload. If nuisance tripping is frequent due to voltage
fluctuations, the power company may need to be contacted.
*PumpSaver®Plus models only.
** Run hours, number of pump starts, and fault history can be cleared—refer to the PumpSaver®Plus
installation instructions for details.
F l t # 1 : 1 . 6 0 k W
2 3 0 V A C 9 . 6 0 A
F l t # 1 T i m e :
3 2 d 4 h 5 7 m
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TROUBLESHOOTING GUIDE
Battery Polarity Reversed - Verify the + and –
terminals on the battery match the markings
inside the battery compartment.
The Informer does not activate when the ON
button is pressed.
Low Battery - Replace the battery.
Weak Signal – Ensure the Informer is aimed
directly at the PumpSaver’s infrared LED and is
within the operating distance (See Figure 1).
PumpSaver® Not Transmitting - Verify the
PumpSaver® is energized and the green RUN
light is illuminated.
The COMM STATUS light is off and all display
values remain at zero.
Sunlight - Verify the sun is not shining directly
onto the Informer’s infrared receiver.
The COMM STATUS light is blinking.
Weak Signal – Ensure the Informer is aimed
directly at the PumpSaver’s infrared LED and is
within the operating distance (see Figure 1).
OR
If using an older Informer (version 1.xx or
earlier) with a PumpSaver®Plus, this is a
normal condition.
The displayed values fluctuate radically. Weak Signal – Ensure the Informer is aimed
directly at the PumpSaver’s infrared LED and is
within the operating distance (see Figure 1).
The Informer displays values even after
communication is lost.
This Is Normal - The Informer holds the last
values it received before communication was
lost.
DIMENSIONS
ON
SCROLL SCROLL
www.symcominc.com
COMM STATUS
5.50”
(139.7)
1.125”
(28.57)
3.57”
(90.68)
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INFORMER SPECIFICATIONS
Power
Input 9 Volts dc (requires one 9-volt alkaline battery)
Consumption 0.25 Watt max.
Automatic shut-off 2 minutes
Communication
Signal Infrared
Range 1-10 ft.
Accuracy
Voltage ±2%
Current ±2%
Power ±4%
Resolution
Voltage 1.0VAC
Current 0.1 Amp AC
Power 0.01kW
Display Liquid crystal
Size 2 rows x 16 characters
Keypad Three 0.5” buttons
Mechanical Life 50,000 actuations
Overlay Material Polyester
Enclosure
Dimensions 5.50” H x 3.60” W x 1.13” D
Weight 6 oz. (w/out battery)
Material Black polycarbonate
Operating Temperature 0-60°C
SymCom warrants its standard products against defects in material or workmanship for a period of
five (5) years from the date of manufacture except for Power Perfect which is warranted for twelve
(12) months. All third-party products are warranted by their manufacturer and are handled as a pass-
through warranty by SymCom. All custom and private labeled products are warranted for eighteen
(18) months unless otherwise stated in writing. The liability of SymCom is limited, at its option, to
replace, repair, or credit at the purchase price, for any devices which are returned during the
warranty period and which prove to be defective.
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