Symmetry Voyager User manual

USER GUIDE
Voyager
HEIGHT ADJUSTABLE TABLE

2 | Voyager
Voyager
HEIGHT ADJUSTABLE TABLE
FEATURES
• Meets BIFMA standards*
• UL 962 approved*
• Adjustable frame
• Three color options
• Holds up to 200 lb. load
A healthier work environment starts with the option to sit or stand
throughout the day. Our Voyager table is the industry standard in
height-adjustable products, and your rst step towards improving
the efciency and well-being of your organization.
This kit supplies everything you need to assemble your
height-adjustable table base. Just add your own work surface
to personalize.
PRODUCT OVERVIEW
*Please note: 3-Leg conguration is not UL or BIFMA tested

Voyager | 3
Parts Diagram
4-6
Independent 4
Independent with HAT Channel 5
Three-Leg 6
Safety Information 7-8
Assembly Instructions 9-12
Operation 13-14
Initialization and Reset 13
Handswitch Operation 13
Programmable Handswitch Operation 13
- Change the Height Unit 14
- Adjust Height Display 14
- Save Memory Position 14
- Recall Memory Position 14
Troubleshooting 15-16
Unit Errors 15
Handswitch Errors 16
Technical Data 17
Customer Service 18
Standards & Certications 18
TABLE OF CONTENTS
TABLE OF CONTENTS
This manual explains how this sit-stand desk is assembled, used, and maintained.
All sit-stand tables are subjected to functional and quality tests before leaving
our facility.

Voyager | 4
3
5
1
2
4
6
BOM
ITEM QTY DESCRIPTION
1 2 BEAM
2 2 COLUMN
3 2 TOP SUPPORT
4 2 FOOT
5 8 M8x1.25 12mm SCREW
6 4 M10x1.5 50mm SCREW
9
8
7
PARTS Qty/Package
1. Independent Beam 2
2. Column 2
3. Top Support 2
4. Foot 2
5. M8x1.25 12mm Screw 8
6. M10x1.5 50mm Screw 4
7. Handswitch 1
8. Control Box 1
9. Power Cord 1
INDEPENDENT
For tables 60" or Less
PARTS DIAGRAM
Voyager
PARTS DIAGRAM

5 | Voyager
1
6
2
3
5
4
7
BOM
ITEM QTY DESCRIPTION
1 2 BEAM
2 2 COLUMN
3 2 TOP SUPPORT
4 2 FOOT
5 1 HAT CHANNEL
6 8 M8x1.25 12mm SCREW
7 4 M10x1.5 50mm SCREW
10
9
8
PARTS Qty/Package
1. Independent Beam 2
2. Column 2
3. Top Support 2
4. Foot 2
5. HAT Channel 1
6. M8x1.25 12mm Screw 8
7. M10x1.5 50mm Screw 4
8. Handswitch 1
9. Control Box 1
10. Power Cord 1
PARTS DIAGRAM
INDEPENDENT WITH HAT CHANNEL
For tables up to 84”

Voyager | 6
6
4
2
3
5
1
9
8
7
PARTS Qty/Package
1. Independent Beam 3
2. Column 3
3. Top Support 3
4. Foot 2
5. M8x1.25 12mm Screw 12
6. M10x1.5 50mm Screw 4
7. Handswitch 1
8. Control Box 1
9. Power Cord 1
PARTS DIAGRAM
THREE-LEG
*Please note: 3-Leg conguration is not UL or BIFMA tested

7 | Voyager
1"
1"
1"
1"
1"
1"
SAFETY
INFORMATION
KEEP AWAY FROM CHILDREN
This table system is not designed for use in homes or other areas accessible by small children.
BE CAREFUL WHEN ADJUSTING DESK HEIGHT
Body parts and property can be caught between the
moving work surface and an immobile obstacle (such as
shelves, furniture, window sills, or walls). Keep at least
one inch of clearance around desk and make sure nothing
is in table’s path for its entire range of motion.
Before raising or lowering:
•Check surroundings on all sides of desk are clear
•Make sure corded objects will not be pulled off table
or cause other objects to fall
•Make sure desk power cord moves freely
as desk moves up and down
To reduce the risk of death, serious injury, or property damage, read and follow this safety
information and the provided instructions when assembling this product. Do not change or
replace components and accessories provided by Symmetry Office.
SAFETY INFORMATION

Voyager | 8
DO NOT OVERLOAD DESK
To prevent table from tipping or collapsing, make sure the desk frame is not overloaded by the weight
of tabletop and objects on table. Evenly distribute load; excess loads near edges can reduce stability
and lead to tip over.
• Do not exceed maximum load (including weight of desktop) of 200 lb. (91Kg)
• Do not exceed edge load of 25 lb. when positioning monitors or mounting accessories.
• Do not sit or stand on table
USE CARE WHEN MOVING DESK
Clear objects and equipment from table before rolling to reduce the risk of tipping over.
• Do not move a loaded desk
• Do not lift the desk by the work surface (desktop)
• Adjust the desk to its lowest height before moving
DO NOT OPEN ELECTRICAL COMPONENTS
Do not attempt to service table components. There are no user-serviceable parts inside the
motor control units or table legs. If your table needs service, contact customer service.
KEEP TABLE FRAME DRY
Keep all electrical components away from water and high humidity. Clean only with a dry or
slightly damp cloth. Do not spray cleaning solutions directly onto table system.
SAFETY INFORMATION

9 | Voyager
ASSEMBLY
INSTRUCTIONS
ASSEMBLE THE FOOT TO THE COLUMN
Assemble using the M10x1.5 x 50mm length screws
(2 per column). The maximum tightening torque for
these screws is 48Nm. (35 lbs-ft).
ASSEMBLY OVERVIEW 1. Assemble the foot to the column
2. Assemble the column to the beam
3. Assemble the top support to the beam and column
4. Feed motor cables through beam or HAT channel cutout
5. Fasten the table frame onto the table top
6. Fasten the control box and handswitch to the table top
7. Connect the motor cables to the control box
8. Connect the handswitch (HS) cable to the control box
9. Connect the supplied power cord (AC) to the control box
10. Attach all cables to the table frame or on the underside
of the table top
ASSEMBLY INSTRUCTIONS
The assembly of the table frame to be made in accordance with this manual.
Changes to the table frame or improper use may affect the safety, function, and life of your product.
This manual is for all sit-stand tables from the Voyager series.
Due to different models or types, pictures may vary.
1

Voyager | 10
ASSEMBLE THE COLUMN TO THE BEAM
Make sure that the male hex adapter on the column is aligned
with the female hex adapter in the motor. If they are not aligned,
use a 9mm wrench to turn the male hex adapter on the column
to align with the female hex adapter in the motor. Warning: Failure
to do so will damage the motor! Do not try to turn the female hex
adapter in the motor.
ASSEMBLE THE TOP SUPPORT TO THE BEAM
AND COLUMN
Assemble using the M8x1.25 x 12mm length screws (4 per
column). The maximum tightening torque for these screws is
24Nm (18 lbs-ft). Align top support holes with independent
beam assembly. Repeat as necessary for remaining columns.
FEED THE MOTOR CABLES THROUGH
THE HAT CHANNEL CUT OUT*
* For tables with a HAT channel
ASSEMBLY INSTRUCTIONS
Column
Male Hex
Motor
Female Hex
2
3
4

11 | Voyager
ASSEMBLY INSTRUCTIONS
1.5 in
1.5 in
FASTEN THE TABLE FRAME ONTO THE TABLE TOP
Be sure to use approved screws per the table top supplier.
5
INDEPENDENT*
THREE-LEG
INDEPENDENT WITH
HAT CHANNEL*

Voyager | 12
ASSEMBLY INSTRUCTIONS
CONNECT THE HANDSWITCH (HS) CABLE
TO THE CONTROL BOX
CONNECT THE SUPPLIED POWER CORD (AC)
TO THE CONTROL BOX
CONNECT THE MOTOR CABLES TO THE CONTROL BOX
The motor cable plug-connection has to click into place. If a control
box is used which has more plug-terminals than needed, you have
to connect to M1 rst. (The extra terminals can be left open.)
Connections to the control box:
M1-M2 = Connectors for the columns
HS = Connectors for the handset
AC = Connector for the power cord (3-pin)
ATTACH ALL CABLES TO THE TABLE FRAME OR
ON THE UNDERSIDE OF THE TABLE TOP
Attach cables in order to avoid any damage during operation.
FASTEN THE CONTROL BOX AND HANDSWITCH
TO THE TABLE TOP
Make sure the control box and handswitch are fastened
in a location where all the cables will connect without
being in tension. Be sure to use approved screws per the
table top supplier.
6
8
9
7
10

13 | Voyager
OPERATION
INFORMATION
INITIALIZATION/RESET
The desk may need to be initialized/reset after any of the following:
- After assembly
- After disconnection from the power supply
- After any impact on the table top.
To initialize/reset, you will need to move the table to the lowest position by holding the DOWN button of
the handswitch until all columns reach the lowest position. Then press the DOWN button again and hold it
pressed for ve seconds or until a slight movement of the table drops down to the machine zero point and
back up to the operation zero point. Once the table stops moving, release the DOWN button. If the button is
released too early, this leads to a malfunction of the table and you must repeat the reset process.
The upper height position is programmed into the control box. For this reason, only use the control box that
has been provided with the specic table frame. Under no circumstance should a control box from one
table be moved to another.
NORMAL HANDSWITCH OPERATION (for all handswitch types)
By pressing the UP or DOWN buttons, the table will move up or down to the desired position. Once the desired
position is reached, let go of the UP or DOWN button. The table will stop once it reaches the lower or upper
height position.
PROGRAMMABLE HANDSWITCH OPERATION (optional)
This programmable handswitch is
equipped with a display for showing
the current table height in centimeters
or inches.
The handswitch also will display an error code if an error is detected by the control box. When an error
is detected, the display will show an error code “EXX,” instead of the current table height. To resolve the
error, see the Troubleshooting Section (p. 16-17 of this guide).
The programmable handswitch also has the ability to save up to four different height positions.
OPERATION INFORMATION
1
s
2 3 4

Voyager | 14
PROGRAMMABLE HANDSWITCH OPERATION (continued)
CHANGE THE HEIGHT UNIT (inches or centimeters)
The height display of the handset can display either centimeters or inches. With the help of the S5-menus, the unit
can be changed. If the display was originally set to centimeters, then after the procedure noted below it will change to
inches or vice versa.
To change the unit, follow these steps:
1. Press and hold the 1, 2, and UP buttons for 5 seconds until the display shows “S 5”.
2. Conrm by pressing the “S” button. Now the display will have changed.
To exit the menu without making a selection, wait approximately 10 seconds until the height display appears again.
ADJUSTMENT OF THE HEIGHT DISPLAY
If the indicated value does not match the actual height of the table top, the display can be corrected as follows:
1. Press and release the “S” button.
2. Press and hold the DOWN button for 5 seconds until the display starts to ash.
3. Measure the table height and enter the measured value (depending on the setting in centimeters or inches)
with the UP or DOWN button. Conrm the entry by pressing the “S” button.
To exit the menu without making a selection, wait 10 seconds and the height display will appear again.
SAVE MEMORY POSITION
Drive the table up or down to the desired height. Press the “S” button (in the display “S -” is shown.) Select a
position by pressing on any of the four number buttons, 1-4, (the display will show the setting as “S1”). The save
position procedure is conrmed by the control box with a double click sound. After approximately 5 seconds, the display
shows the current table height. Repeat steps to save a maximum of four different positions.
RECALL MEMORY POSITION
Press and hold the desired memory location button (1, 2, 3 or 4) and the table moves independently from the current
position into the saved position. The button must be pressed until the position is reached. If the button is released, the
table will stop short of the desired height.
OPERATION INFORMATION

15 | Voyager
TROUBLESHOOTING
UNIT
TROUBLESHOOTING
ERROR CODE SOURCE SOLUTION
Table does not
move
No power supply Plug in the power cord or check the connection
on the control box
No connection or a loose
connection to the drives
Verify the plug connections of the motor cable
to the control box
No connection or a loose
connection to the handswitch
Verify the plug connections of the motor cable
to the control box
Max lifting capacity
is exceeded
Reduce the weight or load on the desktop
Replace the handset
Max time limit is exceeded Control is activated automatically after approx. 9 minutes
Defective drive Contact customer service
Defective control box Contact customer service
Handset is defective
Contact customer service
Defective drive
Table moves
down at a
slow rate
Control box expects
new reset Reset control box. (See page 14)
During operation,
tables moves at
a slow rate
Max lifting capacity
is exceeded Reduce weight
Table moves
on one side only
briefly and then
stops
No connection or a loose
connection to the drives
Verify the plug connections of the motor cable
to the control box and reset the control box

Voyager | 16
TROUBLESHOOTING HANDSWITCH DISPLAY
TROUBLESHOOTING
ERROR CODE SOURCE SOLUTION
HOT
E00
E01
E02
The control box monitors the duty
cycle (time-controlled) and its max
temperature. A value has been exceeded.
Wait until the “HOT” display goes out - the table is working properly again
M1 – Internal Fault
Unplug and contact customer service
M2 – Internal Fault
M3 – Internal Fault
E12
E13
E14
M1 – Defect
Unplug.
Correct the external short circuit and/or verify the cable to the drives.
Plug cables into the control box and re-run table.
M2 – Defect
M3 – Defect
E36
E37
E38
M1 – Not connected
Motor not connected.
Check cable / connector to the drive.
Reset the table (see page 14).
M2 – Not connected
M3 – Not connected
E24
E25
E26
M1 – Overcurrent
If the problem still exists, please contact customer service
If necessary, reduce the load on the table
Reset the table (see page 14)
Option ISP function. Remove source.
M2 – Overcurrent
M3 – Overcurrent
Collision resolve if necessary
Collision resolve if necessary
E55
E56
E60
Drive 1 - Synchronization is lost
Drive 2 - Synchronization is lost
Collision identified
E48
E49
Overcurrent drive 1
Overcurrent drive 2
Max load exceeded remove excess load from the table
Max load exceeded remove excess load from the table
The connection to the drive is interrupted or a new drive is connected.
Reset the table (see page 14).
E61 Drive replaced
If it is not possible to resolve an error as described, disconnect the power cord, wait a few minutes and reset the table again.
If the error still occurs, remove the table from the power source and contact customer service.
(Error Code list is valid from rmware 1.7.5 and higher)

17 | Voyager
TECHNICAL DATA
ILLUSTRATION A
TECHNICAL DATA
GENERAL
Power supply 120 VAC ±10% / 60 Hz
Standby power consumption, primarily <0.3 W
Operating temperature 0-35°C
Protection class IP 20
Maximum duty cycle 10% (2 min. on / 18 min. off)
Maximum power consumption, primarily 231 W
TWO-COLUMN FRAME WITH CONTROL BOX
Maximum lift capacity 200 lb (≈ 90 kg / 890N)
Adj. range, depending on version View illustration A
stroke length
18.9"
stroke length
23.6"

Voyager | 18
STANDARDS & CERTIFICATIONS
CONTACT YOUR SALES REPRESENTATIVE FOR WARRANTY INFORMATION
WARRANT Y
The drive system is tested according to the following standards:
UL 962
Issued: 2014/11/07 Ed: 4 Household and Commercial Furnishings
CSA C22.2#68
Issued: 2009/09/01 Ed: 7 (R2014)
Motor-Operated Appliances (Household and Commercial);
Gen. Inst. No.1: 2010, Gen. Inst. No.2: 2010
Meets 2014 BIFMA standards.
CUSTOMER SERVICE
CUSTOMER SERVICE
If you have any problems with
your table base, please contact
our service department.
PHONE: [phone]
FAX: [phone]