Synectix EZ VMS Lite User manual

EZ VMS Lite
USER MANUAL
EZ VMS Lite
4 Port Stand Alone Voice Mail System
for the Hospitality Industry
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EZ VMS Lite
EZ VMS Lite User Manual
Edition May 2013
Firmware Version 7.06
RPI So tware Version 1.0.21
All speci ications, in ormation contained herein is subject to change without prior notice.
Notice:
Please read this manual thoroughly be ore operating the unit and retain it or
uture re erence.
To prevent ire or shock hazard, do not expose this unit to rain or moisture.
To avoid electrical shock re er servicing o this product to the dealer rom
whom the purchase was made.
No user serviceable parts inside.
Static ischarge Warning :
The discharge o electrostatic energy that accumulates on the sur ace o human body or
other sur aces can disrupt the working o the unit or damage the electronic components
inside the unit. Observe static sa e procedures while handling, installing and maintaining
the unit.
On Static discharge it is observed that the unit may experience temporary loss o
unction, which may require that the unit be powered o and then on to restore normal
unctioning.
Safety: This product has been tested to comply with the International sa ety
standards as per IEC 60950 or the relevant AS/NZ Sa ety standards.
Caution: The EZ VMS Lite must only be used behind a PABX and shall not be
connected to the PSTN.
Caution: The EZ VMS Lite shall not be set up to make automatic calls to the Telecom
'111' Emergency Service in New Zealand.
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EZ VMS Lite
TABLE OF CONTENTS
Connection Diagram............................................5
System Overview................................................7
General Features................................................7
Installation........................................................9
Functional Check.................................................9
Operating asics...............................................10
Programming the EZ VMS Lite ............................11
1.0 Administrator Mailbox.......................................12
1.1 Mailbox Settings...................................................12
1.2 Greeting Settings..................................................14
1.3 Program Parameters..............................................15
1.4 Shut Down...........................................................22
1.5 System Parameters...............................................23
2.0 Staff Mailbox User Guide...................................30
2.1 Leave a Message...................................................30
2.2 Mailbox Options....................................................30
3.0 Guest Mailboxes and Hospitality features............35
3.1 Guest Mailbox ......................................................35
3.2 Hospitality Features..............................................37
4.0 Remote Programming Interface.........................39
4.1 File Menu.............................................................40
4.2 Connection Setup..................................................43
4.3 Update Unit date and time.....................................43
4.4Settings................................................................44
4.5 Reports................................................................56
5.0 Flow Charts.....................................................57
Statutory Information........................................77
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EZ VMS Lite
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EZ VMS Lite
Connection iagram
5
PBX
Extensions
Route all incoming calls to
EZ VMS Lite
Connect EZ VMS Lite to Analog
Extensions

EZ VMS Lite
Specifications
No. o ports 2 or 4
Message Memory 32 MB
No. o hours storage 8
De ault Prompts Built-in
Mailboxes 8 / 64 / 128
Max message length 7 minutes
Max no. o messages 240 Per mail box
Voice Sampling rate 64 Kbps
Serial Port Two
Indicators LED or each port and Power
Remote Maintenance Through Serial Port or optional built in
Ethernet port
Ethernet port 10 Mbps. Link, Active LED’s
Power 10 VDC, 6W
Battery back up Built-in rechargeable battery or RTC.
Remote Programming Interface
Minimum System Requirements
Pentium PIV / Celeron, 1 GHz PC or higher
128 MB RAM
20 MB ree hard disk space
For success ul communication, the hardware requirements are:
RS-232 serial cable
Ethernet inter ace (Optional)
Operating System
Microso t Windows XP, Vista, Windows 7
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EZ VMS Lite
System Overview
The EZ VMS Lite is a 4-port stand-alone Voice Mail System which integrates very easily
with the PMS in a Hotel or Motel, eaturing Plug-and-Play ease o installation and use
combined with an unmatched Value- or-Money.
The EZ VMS Lite
Handles 4 calls at a time,
Answers incoming calls with a pro essional custom recorded greeting giving
the various options to reach the desired person or department,
Collects the digits dialed by the caller,
Trans ers the call to the desired person or Guest room,
Checks i the called extension answered or is busy or there is no answer,
I the call is answered, trans ers the caller to that extension without any delay,
I the called extension is busy or there is no answer, trans ers the call to the
mailbox o the called person,
Plays the welcome greeting o the called person and allows the caller to record
a message,
Allows the caller to trans er to another extension or to the operator a ter
leaving a message,
Enables the message waiting noti ication eature on the called extension,
Noti ies the user o a new message on the user’s cell phone.
Automatic adjustment or Day Light Savings time
The users may call the EZ VMS Lite to retrieve their messages. When calling rom their
own extension, they may use the speed dial key to access the mailbox directly, or when
calling rom outside their premises or rom some one else’s extension, they may retrieve
messages by pressing *#2 at the main greeting and then dialing their mailbox number.
Once they are logged into their mailbox, they may listen to their messages, save or
delete the messages, orward them or distribute the message to multiple users etc.
The EZ VMS Lite is ully remote programmable through touch-tone or the Remote
Programming Inter ace on the Desktop o any PC through the Internet.
General Features
Its extensive eatures may be listed below:
It is an accessory to a PBX that does call handling, call routing, call-monitoring,
message storage and retrieval among other use ul eatures. EZ VMS Lite can
handle 4 di erent calls through 4 ports at a time.
EZ VMS Lite plays a welcome greeting when the call is answered by it.
The mailbox user may personalize his/her mailbox by setting personal greetings
and by adding mobile number.
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EZ VMS Lite
Voice message leaving acility, which includes record a message, re-record a
message, and orward a message.
Glow the Message Waiting Lamp to make the recipient aware o new messages.
Date and time stamp or messages.
Auto ax homing.
Remote monitoring, programming and trouble shooting
Mailbox report giving number o mailboxes, number o new (i.e. unread) and
saved messages per mailbox, total number o messages per mailbox and total
number o new and saved messages stored in memory.
Call Statistics report gives the number o calls landed per port and per operator.
This report contains a statistics or calls or 8 days including the current date.
A standard RJ14 phone jack is used to connect the EZ VMS Lite to the PBX as an
extension.
The unit works on 7.5 to 12 Volts AC or DC power input.
The EZ VMS Lite may be wall mounted or kept on the tabletop. The unit has wall-
mounting eyelets on the bottom o the unit, which are spaced 3 inches apart.
The EZ VMS Lite does not need any batteries to retain its VOICE MESSAGES,
Prompts or the Program Parameters, since they are stored in Non-volatile
memory.
The EZ VMS Lite can be put to use with a minimum o programming. It comes
with de ault parameters and de ault voice messages programmed in the unit,
which are adequate or most installations. At some places, the hook lash and
other timings may need to be programmed to get the unit to work properly.
For the Sta Mailboxes :
Mailbox owner’s name recording option.
External Noti ication option.
Follow me option.
Do not disturb option.
Pager Noti ication option.
Reminder call settings.
Distribution Lists
Single Digit Dial Plan.
For the Guest Rooms :
Selectable global Guest room trans er enable or disable option
Password disabled globally or Guests
Check in through touch tone or PMS input string
Check out through touch tone or PMS input string
Room Move through touch tone or PMS input string
Wake up call settings
Wake up call reports or the Admin
Installation
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EZ VMS Lite
Unpack the unit rom its shipping carton and check that all the materials have been
received in good condition. Any damages or short alls must be reported immediately to
the distributor rom whom the purchase was made.
Your EZ VMS Lite shipping carton must contain the ollowing:
The EZ VMS Lite Unit
This User Manual
Phone Line Cords
RPI so tware installation CD
Serial Cable
Template or wall mounting
Select a suitable location or the EZ VMS Lite to be placed - it may be wall mounted or
kept on the tabletop. A suitable location should have 4 analog phone extension sockets
or the system, pre erably another phone or testing and a power socket close by and
should be easily accessible or any service or maintenance work.
I you plan to mount the unit on the wall please ollow the wall mounting instructions
given below:
Use the paper template, provided with the unit and secure two wood screws (Size 5 or 6)
into the wall where you want to mount the unit. The distance between the center points
o the mounting screws should be 3 inches. The wall on which the unit is to be mounted
should be strong enough to support the weight o the unit. Also make sure that the
screws are driven securely into the wall. Then, hang the unit onto the screws.
Plug in the mains cord into the Power socket and switch on the power to the unit. The
Power lamp on the unit starts glowing steadily, then all the 4 Port LED’s lash on and o
twice and a ter about 5 seconds the Power LED continues to lash once a second,
indicating normal operation.
Insert the Dual extension phone line cords into the phone sockets on the unit and insert
the other end into the wall extension sockets or all the 4 ports.
You are now ready to do a Functional Check o the unit.
Functional Check
A ter the Installation has been completed satis actorily, you should carry out a ew
preliminary checks, be ore putting the unit into operation.
I you are looking at the EZ VMS Lite while you are running the unctional check, it is very
easy to solve any problems that may be encountered as well as understand the
programming methods.
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EZ VMS Lite
You will need another extension with a phone rom which you can call into the EZ VMS
Lite to go through the unctional check. Ascertain the extension numbers o the EZ VMS
Lite and call into it rom the phone. The unit should pick up the call and start playing the
Main greeting.
I the EZ VMS Lite does not pick up the call, check the extension into which the EZ VMS
Lite is plugged in by plugging that extension into a regular phone instrument. The
extension may be aulty or you may be calling some other extension number.
Once the unit picks up and answers the call, listen to the voice message and dial an
extension number while the unit is playing the Main greeting. Con irm that the unit
trans ers the call to the extension that you had dialed. I a ax call is routed to the unit, it
trans ers the call to the ax extension, i programmed. I no digits are dialed, it trans ers
the call to the operator extension programmed in the unit. As long as the unit remains
o hook, the PORT lamp o that port glows steadily.
Check similarly by calling into all the 4 ports o the unit and con irm that all the ports are
working properly. I these basic unctions worked properly, go into programming mode
and set all the other parameters to suit your site.
Operating Basics
The EZ VMS Lite has several built-in eatures. To make the best use o these eatures, it
is necessary to understand the working o the unit as well as some eatures o your PBX
and the site where it is being installed.
Please note that the EZ VMS Lite comes with actory recorded de ault prompts, the Main
Greeting, Welcome message or the Guests, Wake up call greeting. These greetings once
recorded over cannot be retrieved. The de ault greetings may be recorded over in any
order and as many times as desired.
The de ault parameters have been designed to work straight away or most o the
installations. However, some sites may require additional programming. The Hook Flash
duration, Delay a ter Hook lash and Extension Length parameters are required to be
programmed correctly be ore calls may be trans erred to any o the extensions or
mailboxes.
The unit accepts any digits that are dialed while the MAIN greeting is being played. I no
digits are dialed till the greeting is over, the unit trans ers the call to the Operator
depending on the current mode o operation.
In the Fully Supervised or the Semi Supervised mode o operation, when a caller
encounters a BUSY or INVALID or NO-ANSWER rom an extension, they have the option
o leaving a message or that extension (i that extension has a mailbox assigned to it).
I that extension does not have a mailbox assigned to it, they may trans er the call to the
Operator.
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EZ VMS Lite
It is suggested that the users amiliarize themselves with the programming o the unit
and then change the de ault password so that unauthorized changes o the parameters
are avoided.
Programming the EZ VMS Lite
The EZ VMS Lite may be programmed remotely through a Touch-tone phone by calling
into the unit rom any location and ollowing the Prompts or through a Graphical User
Inter ace on the PC Monitor.
The screen based Remote Graphical Programming Inter ace may be used by connecting
the Serial port on the unit directly to the Serial port o a PC nearby OR through the
Internet using the Ethernet port o the EZ VMS Lite.
The Remote Graphical Programming Inter ace is very easy to use but certain actions like
Creation o Distribution Lists are not possible. The Touch-tone programming allows ull
programmability o all the eatures available on the unit except the PMS strings.
Reports giving in ormation o the usage o the EZ VMS Lite may also be generated
through the RPI. Binary data iles imported rom the EZ VMS Lite may be stored and
opened or modi ied later and exported back to the unit through the RPI.
Touch-Tone Programming
Call into any port o the EZ VMS Lite and Press * # while the Main Greeting is being
played. Press 1 to leave a message or Press 2 or mailbox options.
Leave a Message:
You may leave a message or any o the users without having to irst trans er a call to
that user’s extension. I you press 1 at this stage, you are allowed to record your
message or a particular user.
Re er Section 2.1 or more details on how to leave a message or a user.
Mailbox Options:
Mailboxes may be broadly classi ied into two di erent ways.
1. Sta Mailbox
2. Guest Mailbox
The Sta Mailboxes must be created be ore the user starts using the system and then
the users may individually enable or disable certain eatures as allowed by the Global
parameters set by the Admin.
The Guest Mailboxes may only be created by Checking In the guest and are automatically
deleted when the Guest checks out rom the room.
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EZ VMS Lite
1.0 Administrator Mailbox
Dial 999 or Administrator mailbox where 999 is the mailbox number pre-assigned or
the Administrator. Enter the Admin password to go into programming. The general
password allows access to the ollowing options:
1. Mailbox Settings (1.1)
2. Greeting Settings (1.2)
3. Program Parameters (1.3)
4. Shut Down. (1.4)
5. System Parameters (1.5) (Requires Installer Password)
1.1 Mailbox Settings
The available options are:
Press 1 to Create Mailboxes. (1.1.1)
Press 2 to Delete Mailboxes. (1.1.2)
Press 3 to Review Mailboxes. (1.1.3)
Press 4 to Reset Password. (1.1.4)
Press 5 or External Noti ication or a Particular Mailbox. (1.1.5)
Press 6 or Global Mailbox Settings. (1.1.6)
1.1.1 Create Mailboxes
The available options are:
Press 1 to Create Mailboxes with Extensions.
Press 2 to Create Mailboxes without Extensions.
Points to be remembered while creating mailboxes:
1. The number o digits in the mailbox-number should be same as the extension
length.
2. To terminate creation o mailboxes, press #.
3. First digit o a mailbox cannot be 0
4. Duplicate mailboxes are not allowed.
5. Maximum number o mailboxes that may be created is 128. These include
mailboxes ‘with extensions’ and ‘without extensions’ or the Sta and the
mailboxes or the Guests.
By de ault, the password o the mailbox is the same as the mailbox number.
1.1.2 elete Mailboxes
Enter the mailbox number to be deleted. I an Invalid Mailbox number is entered, the
unit prompts with “This entry is Invalid”. I the Mailbox exists, the unit prompts with
“Deleted” and returns to the previous menu.
1.1.3 Review Mailboxes
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EZ VMS Lite
The available options are:
Press 1 to Review Mailboxes with Extensions.
Press 2 to Review Mailboxes without Extensions.
The existing mailbox numbers are played in the order in which they were created in both
the cases.
1.1.4 Reset Password
In the EZ VMS Lite system, de ault passwords (which are the same as the mailbox
numbers) are assigned or every mailbox at the time o creation and these may be
changed by the user at any time. However, i the user orgets the password o his/her
mailbox, only the Admin has the authority to reset it to the de ault password by entering
the mailbox number o the user. EZ VMS Lite does not announce the de ault password.
1.1.5 External Notification for a Particular Mailbox
EZ VMS Lite can noti y the mailbox-owner about the arrival o new message(s) through
his/her pager or mobile phone or land phone. This eature must be enabled globally
under the Global Mailbox options be ore exercising the option or individual mailboxes.
Once this eature is globally enabled, the Administrator may enable or disable this option
or a particular mailbox. The user may log into his/her mailbox and may then enter
his/her pager or phone number on which he/she wants to be noti ied.
1.1.6 Global Mailbox Settings
The Global Mailbox Settings are the settings that a ect all the mailboxes in the EZ VMS
Lite system. A ter you press 6 or Global Mailbox Settings, EZ VMS Lite prompts you with
the ollowing options…
Press 1 to Edit Date & Time Stamp Option (1.1.6.1)
Press 2 to Edit External Noti ication Feature (1.1.6.2)
Press 3 to Edit Guest Room Call Trans er options (1.1.6.3)
Press 4 to Edit Guest Room options (1.1.6.4)
1.1.6.1 ate & Time Stamp Option
EZ VMS Lite records the date and time when somebody leaves a message or a mailbox.
It attaches this date and time with each message and plays the date & time along with
new messages as well as with saved messages. The options available are:
Press 1 to Enable
Press 2 to Disable
1.1.6.2 External Notification Feature
This eature may be globally enabled or disabled by the Admin.
The options available are:
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EZ VMS Lite
Press 1 to Enable
Press 2 to Disable
1.1.6.3 Guest Room Call Transfer options
I it is desired that an outside caller be restricted rom directly accessing the guest
rooms, the Administrator may globally disable the call trans ers to guest rooms when
dialing through the EZ VMS Lite. This option may be globally enabled or disabled or all
guest rooms. The options available are:
Press 1 to Enable
Press 2 to Disable
1.1.6.4 Guest Room options
The Administrator may allow or disallow the Guests to record their name and personal
greetings or their mailbox.
This option may be globally enabled or disabled or all guest rooms. The options
available are:
Press 1 to Enable
Press 2 to Disable
1.2 Greeting Settings
The EZ VMS Lite system has 6 di erent types o greetings. You may listen to each o
these or change them by recording over. The choices are listed below:
Press 1 or Day Greeting.
Press 2 or Welcome Greeting.
Press 3 or Wake up call Greeting.
Press 4 or Good Morning.
Press 5 or Good A ternoon.
Press 6 or Good Evening.
For options 1 to 6, EZ VMS Lite prompts you as ollows:
Press 1 to Record the Greeting
Press 2 to Listen to the Greeting
When the greeting recording is over, EZ VMS Lite prompts you -
Press 1 to Accept (greeting is saved)
Press 2 to Listen to the Greeting
Press 3 to Re-Record
Press 9 to Cancel & Return to Previous Menu.
The Welcome Greeting has an additional option to enable or disable it. I this greeting is
enabled, the Welcome greeting is sent to a Guest Mail box on Check-In and the Message
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EZ VMS Lite
Waiting lamp is made to glow. When the Guest logs in to his mail box, the Welcome
Greeting is played back. I this option is disabled, then the Welcome message is not sent
to the Guest mail box and the Message lamp will remain o .
1.3 Program Parameters
A ter you press 3 or ‘Program Parameters’, EZ VMS Lite prompts you with 6 choices:
Press 1 For Time Settings (1.3.1)
Press 2 For External Noti ication Feature (1.3.2)
Press 3 For Extension Options (1.3.3)
Press 4 For Distribution List (1.3.4)
Press 5 to Change Admin. Password (1.3.5)
Press 6 For Voice Settings (1.3.6)
Press 7 or Day light Savings settings (1.3.7)
Option 8 is a hidden eature and is not prompted. Press 8 to set Baud rate or
PMS port. (1.3.8)
1.3.1 Time Settings
There is one option under the “Time Settings” menu and you are prompted with
Press 1 For System Date & Time (1.3.1.1)
1.3.1.1 System ate & Time
A ter you press 1 to select ‘System Date & Time’, the unit prompts you as ollows:
Press 1 to Set Date & Time
Press 2 to Listen to Date & Time
Now i you press 1 to set the Date & Time o the EZ VMS Lite, you need to enter year,
month, date in two-digit ormat. For example, 29th July, 2003 is entered as 030729
(Year: 03, Month: 07 and Date: 29).
To set the time, you have to enter the Hour in 24-Hour ormat and Minute in two-digit
ormat. For example: 1.05 P.M. should be entered as 1305 (Hour: 13 and Minute: 05).
I you enter an invalid date or time, the Unit will not accept that value and prompts back
with “This entry is Invalid” and retains the old value.
1.3.2 External Notification Feature
The available choices are:
Press 1 to Set Pager Display String (1.3.2.1)
Press 2 to Set No. o Retries (1.3.2.2)
Press 3 to Set Trunk Access Key (1.3.2.3)
Press 4 to Set Answer Detection Time (1.3.2.4)
Press 5 to Set Time Be ore No-Answer (1.3.2.5)
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EZ VMS Lite
1.3.2.1 Pager isplay String
The string that you enter under this option is sent to the Pager when an external Pager
noti ication has been enabled or a Mailbox and this string appears on the screen o the
Pager to indicate that the noti ication was sent by the EZ VMS Lite.
In this ield, you are allowed to enter a total o 11 characters. This character-set may
consist o digits and ‘*’. The irst character o the pager display string cannot be ‘*’. I
your pager display string does not contain 11 characters, (say, it is 7 character-long),
press # to terminate your entry.
Note : You must check with your Paging Service Provider i any speci ic string restrictions
are applicable (e.g. numeric only etc.)
1.3.2.2 No. Of Retries
This is the number o times the EZ VMS Lite tries to externally noti y a New Message.
Valid digits are 0 to 6. (I 0 is programmed, the unit will not retry at all).
1.3.2.3 Trunk Access Key
Trunk Access Key is also known as the ‘Out Dial Digit’. This is the digit (or digits) to be
dialed be ore dialing an external number. It may be a single digit or 2 digits and may also
contain a Pause additionally. This in ormation must be entered be ore attempting an
External Noti ication. This ield may also be le t blank, in which case no digits are dialed.
1.3.2.4 Answer etection Time
This is the amount o time or which the EZ VMS Lite will wait to detect a voice rame to
decide that the call has been answered.
You may enter any value between 01 and 29. (This value must be entered in two-digit
ormat). The actual Answer Detection time is equal to the entered value multiplied by 33
milliseconds. The Unit does not accept any value outside the range o 1 to 29.
Note: The Answer Detection time must be care ully set or each installation keeping in
mind the type o lines and services available at that location.
1.3.2.5 Time Before No-Answer
It varies rom 1 to 19 (both inclusive). You have to enter this value in two-digit ormat.
The value chosen by you is multiplied by 3 Seconds by the Unit. The Unit does not accept
any value that is outside the range o 1 to 19.
1.3.3 Extension Options
‘Extension Options’ includes single digit plan, creation and deletion o various kinds o
extensions (Invalid Extensions, operator extensions, ax extensions etc.),
enabling/disabling ‘Extension prompting while trans erring’ eature. All these are
Extensions without Mailboxes.
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EZ VMS Lite
A ter you press 3 to select ‘Extension Options’, you have the ollowing options:
Press 1 For Invalid Extensions (1.3.3.1)
Press 2 For Operator Features (1.3.3.2)
Press 3 For Fax Extensions (1.3.3.3)
Press 4 For Single Digit Plan (1.3.3.4)
Press 5 For Extension Prompting While Trans erring (1.3.3.5)
1.3.3.1 Edit Invalid Extensions
Invalid Extensions are those extensions to which calls will not be trans erred. Under this
option you may do the ollowing –
Add Extensions
Delete Extensions
Review Extensions
Add Extensions: The number o digits present in the extension should be the same as
the extension length. For example, i extension length is 3, the number o digits in the
extension number should be 3. I you enter 4-digit extension in this case, irst 3 digits will
be taken as extension-number and the 4th digit will be treated as the irst digit o next
extension.
Enter 4** to program a particular leading digit as an Invalid leading digit, i.e. to make all
extensions rom 400 to 499 as Invalid.
Maximum number o extensions that may be added here is 128. To terminate “Addition”
o extensions, press #. Extensions with 9 or 0 as the irst digit are not allowed in the EZ
VMS Lite.
elete Extensions: You will be prompted to enter the extension to be deleted. The
existing extension is deleted by EZ VMS Lite. I that extension does not exist, you will
hear “This entry does not exist”.
Review Extensions: EZ VMS Lite plays all the existing extensions one by one, with a
pause o 0.6 seconds between extensions.
1.3.3.2 Operator Features
The available choices are:
Press 1 For Operator Digit
Press 2 For Day Operator Extensions
Press 3 For Operator Trans er Mode
Press 4 For Time Be ore Deciding No-Answer
Operator igit: Operator Digit may be any digit rom 0 to 9 (both inclusive). When callers
dial this digit at any time in the Main greeting, the call is trans erred to the Operator.
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EZ VMS Lite
OPERATOR EXTENSIONS : A maximum o 4 extensions may be programmed or the
Operator. These extensions do not depend on the extension length and may be in any
mix o 1, 2, 3 or 4 digits.
A ter pressing 2 or “day operator extensions”, the ollowing choices are available:
Press 1 to Edit
Press 2 to Review
Edit Extensions: Add the extensions one by one as the EZ VMS Lite prompts with
“Extension 1” or “Extension 2” etc. To terminate creating extensions, press #. The
existing entries are always overwritten.
To delete all the extensions, press # when you listen to the prompt “Extension 1”. To
delete a particular extension, re-enter all the desired extensions and press # at the
end.
Review: The existing extensions are played back by EZ VMS Lite.
Operator Transfer Mode: Operator trans er mode may be o 3 types:
1. Blind mode o call trans er.
2. Semi-supervised mode o call trans er.
3. Fully supervised mode o call trans er.
You will hear the ollowing prompt:
Press 1 For Blind Mode o Call Trans er
Press 2 For Semi-Supervised Mode o Call Trans er
Press 3 For Fully-Supervised Mode o Call Trans er
The trans er mode will be enabled corresponding to the digit pressed.
Time before eciding No-Answer: This is the time or which the EZ VMS Lite waits
be ore deciding that there is no answer rom the called Operator extension.
Enter the value in two-digit ormat in the range rom 03 to 29. The actual `time’ is equal
to the value multiplied by 3 seconds.
1.3.3.3 Fax Extensions
I you press 3 to select ‘Fax Extension’ option in the ‘Extension Options’ under ‘Program
Parameters’, you will hear the ollowing prompt:
Press 1 to Edit
Press 2 to Review
Edit Extensions: Add the extensions one by one as the EZ VMS Lite prompts with
“Extension 1” or “Extension 2” etc. To terminate creating extensions, press #. The
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EZ VMS Lite
existing entries are always overwritten. A maximum o 4 Fax extensions are allowed. The
Fax extensions may also be repeated to have the same call tried twice or thrice
To delete all the extensions, press # when you listen to the prompt “Extension 1”. To
delete a particular extension, re-enter all the desired extensions and press # at the end.
Review: EZ VMS Lite plays the list o existing ax-extensions.
1.3.3.4 Single igit Plan
You may access a group o extensions by dialing a single digit. When you press 4 or the
Single Digit Plan, you will hear the ollowing prompt:
Press 1 to Edit
Press 2 to Review
The Operator digit is excluded rom the list o digits available in Single Digit Plan.
Edit: To program the Single digit plan extensions, dial the required single digit and then
enter the extensions one by one. The extensions may be repeated or the same digit as
well as across digits. A maximum o 4 extensions are allowed or each digit.
Add the extensions one by one as the EZ VMS Lite prompts with “Extension 1” or
“Extension 2” etc. To terminate, press #. The existing entries are always overwritten. A
maximum o 4 extensions are allowed. The extensions may also be repeated to have the
same call tried twice or thrice.
To delete all the entries or a digit, press # when you listen to the prompt “Extension 1”.
To delete a particular extension or a message number, re-enter the desired ones and
press # at the end.
Review: EZ VMS Lite plays the list o extensions or each digit.
1.3.3.5 Prompt Extension While Transferring
I this option is enabled, the EZ VMS Lite plays the prompt “Please hold while your call is
trans erred to <extension number>, when it trans ers a call to that extension. I the call is
being trans erred to an Extension-with-Mailbox and i the Mailbox owner has recorded
his/her Name and enabled it, the unit will play the name instead o the extension
number in the above prompt.
When you press 5 to select “Extension Prompting While Trans erring” option, EZ VMS
Lite prompts you with ollowing sub-options:
Press 1 to Enable
Press 2 to Disable
You may enable or disable the option as required. I this option is disabled, the entire
prompt “Please hold…” will not be played back to the caller.
1.3.4 istribution List
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