TekTone NC403TS User manual

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Tech Support: Option 3
324 Industrial Park Rd
Franklin, NC 28734
[email protected]
Fax: [phone]
IL1068
Rev. 2 - 12/2021
Tek-CARE Master Stations
User Guide

Table of Contents
Introduction 4
Calls Screen 6
Answering and Placing Calls on Master Stations 8
Password Protection 8
Tone Silence 8
Fault 8
Time Screen 9
Changing the Time 9
Settings Screen 10
Changing the Volume 10
Status Screen 13
Dial Screen 14
Menu Screen 17
Using the NC404L Sidecar Master 18
NC402TS Membrane Keypad Buttons 19
Appendix: NC401VFD Master Station 20
NC401VFD Keypad Buttons 24

Tek-CAREMaster Stations User Guide
Copyright©2001-2021 TekTone®Sound & Signal Mfg., Inc., All rights reserved.
No part of this publication may be copied without the express written permission of TekTone®Sound
& Signal Mfg., Inc. The content of this manual is furnished for informational use only, is subject to
change without notice, and should not be construed as a commitment by Tektone®Sound & Signal
Mfg., Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in this
documentation.
TekTone, the TekTone logo, Tek-ALERT, Tek-BRIDGE, Tek-CALL, Tek-CARE, Tek-CHECK-IN,
Tek-COM, Tek-ENTRY, Tek-GUARD, Tek-MICRO, Tek-MMARS, Tek-PAGING, Tek-SAFE and
Tek-STATUS are either registered trademarks or trademarks of TekTone®Sound & Signal Mfg., Inc.
in the United States and/or other countries. All other trademarks are the property of their respective
owners.
TekTone®Sound and Signal Mfg., Inc., 324 Industrial Park Road, Franklin, North Carolina 28734,
USA.

Introduction
Introduction
This user guide is to help the facility staff to become more familiar with the NC403TS Monitor, NC404TS
Master Station, NC415AV Master Station, NC402TSMaster Station, and NC401VFD Master Station.
NOTE: The NC402TS and NC401VFD master stations are discontinued for new sales but
are still supported in the Tek-CARE software platform.
The NC403TS, NC404TS, NC415AV, and NC402TS all have touchscreen user interfaces that closely
match each other. This user guide will point out any button differences on individual screens.
The NC403TS Tek-CAREMonitor is a purpose-built tone-visual touchscreen monitor to display calls, res-
ident information, status, and more.
The NC404TS Tek-CAREMaster Station provides all of the features of the NC403TS, but adds two-way
voice communication capability between patients and staff. Calls are automatically sorted by priority and
duration. The highest priority calls will be displayed first.
4|IL1068 Tek-CARE Master Station User Guide Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved

The NC415AV can either be tone-visual or a two-way voice communication capable touchscreen master sta-
tion, depending on the need of the facility. The NC415AV Master Station with a TA415L handset includes
all of the features but provides private two-way voice communication capability.
The NC415AV without the handset, can be used as a tone-visual master or an audio capable master using
the push-to-talk function.
The NC402TS master station is completely self-contained, including a built-in 10.4" color touchscreen
LCD display, quick-access function buttons, and a pull-out keyboard drawer. The NC402TS allows staff to
select or scroll to any active call using just the touchscreen.
Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved IL1068 Tek-CARE Master Station User Guide |5
Introduction

Calls Screen
Calls Screen
Once the configuration has been completed and committed to the system, the Master Station will show all
active calls on the Tek-CARE system. The Calls screen is the home page of the master station.
Touch the navigation buttons to interact with the master station. To return to the home screen at any time,
touch the background of the screen or the Calls button.
Depending on how the technician configured the master station, a few different versions of the Calls screen
may appear.
List View
The List view is the default view that will show all of the calls in a list format. The NC415AV shows three
active calls on the screen and a scroll arrow will appear at the bottom of the list if more calls are pending.
The Icon View
The Icon view can show an icon layout of stations that are located throughout the facility and indicate
incoming calls by changing the background color or flashing color on the icon. The icon can also be used
for direct dialing and placing other visual indicators such as nurse requests. The NC415AV does not have
the Icon view.
6|IL1068 Tek-CARE Master Station User Guide Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved

The Map View
The Map view will show a map of the facility. The gray icons are stations and masters. The NC402TS and
NC415AV do not have the Map view.
When a call is placed from a station, the top portion of the icon will change color depending on the type of
call being placed — blue for code blue shown below. These icons can also be used to direct dial a station.
Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved IL1068 Tek-CARE Master Station User Guide |7
Calls Screen

Calls Screen
Answering and Placing Calls on Master Stations
The NC404TS, NC415AV, NC402TS, and NC401VFDMaster Stations are all capable of answering and
placing calls within the facility.
To talk to the station that placed a call, simply lift the handset of the applicable master station and begin
speaking. Picking up the handset or pressing the talk button will automatically answer the first call in the
list. If more than one call is displayed, touch or scroll to the call you wish to answer to select it before lift-
ing the handset or pressing the TALK button. If you wish to use the push-to-talk feature instead of using
the handset, press and hold the TALK button on the master station. Release the TALK button to listen.
Once the call is complete, either hang up the handset on the master station or press the RESET button.
Password Protection
Some features may be password protected. If there is an icon with a key on the top of the screen, enter the
password to view or edit a page. If you do not know the password, contact a facility administrator or tech-
nician.
Touch the key at the top left corner of the screen. Enter the password on the keyboard screen and
press the key next to the password.
Once the password is entered correctly, the background of the key will turn yellow.
Tone Silence
All low priority calls can be silenced with the tone silence icon on any master station.
The tone silence icon will show at the upper right corner of the screen. The gray background
indicates low priority calls are not silenced.
Once the icon has been pressed, the background of the icon will turn yellow and the tone for the
call will silence. Select this option for each low priority call you wish to silence. Select the icon
again to remove the tone silence.
If the tone silence feature is enabled and a new low priority call or fault comes in, the new call will not be
silenced until the tone silence icon is pressed again. This feature will retain the assigned tone-off calls that
have already been silenced.
Fault
If fault filters have been selected, and a fault is on the system, a fault icon will appear at the top of the
screen.
Click the icon to see which module has the fault. Once the fault is corrected, the icon will dis-
appear.
8|IL1068 Tek-CARE Master Station User Guide Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved

Time Screen
Changing the Time
To change the system time, touch the clock in the upper left corner of the screen. The current system time
and date will appear as shown below.
To change the system time or date, touch Set Time in the lower left corner of the screen. On the next win-
dow that appears, enter the date and time in YYYY-MM-DD HH:MM 24-hour format.
Select Apply (Green check mark) once the time is set.
Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved IL1068 Tek-CARE Master Station User Guide |9
Calls Screen

Settings Screen
Settings Screen
The Settings screen offers several options for volume control, connection, and annunciations.
Changing the Volume
To change the Tone Volume or Voice Volume for the handset, select Low,Medium, or High. The
NC403TS Monitor will only display the Tone Volume.Tone Volume and Voice Volume are both set to
Medium in the example below.
10|IL1068 Tek-CARE Master Station User Guide Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved

The Annunciation button allows for configuration of which calls can be annunciated from all selected
zones and call types on these screens. Zones Watched comprises of a number of stations grouped together.
Use the check boxes and the All or None buttons to select the desired zones to annunciate.
NOTE: Changing the annunciations will only change the annunciation settings on that mas-
ter or monitor. This is not a global change.
On the Call Filter page, select which calls should be annunciated on the master station. Use the check
boxes and the All or None buttons to select the desired call filters to annunciate.
On the Fault Filter page, select which faults should be annunciated on the master station. Use the check
boxes to select the desired faults to annunciate.
Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved IL1068 Tek-CARE Master Station User Guide |11
Settings Screen

Settings Screen
Select Back to get back to the Settings page.
Play Tones will allow the option for notification sounds to play when there is a fault or an incoming nurse
call. This feature is only available on the NC403TSMonitor.
If desired, select Pre-Announce which will indicate to the staff and personnel in the room of the station
that an audio session is about to start.
Connection will show the IP address and Device ID that was originally entered when the master station
was turned on for the first time.
WARNING: Do NOT make any changes to the Connection screen without the presence of
a technician or IT personnel.
12|IL1068 Tek-CARE Master Station User Guide Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved

Status Screen
The Status screen shows a list of active calls with a status.
Once a status is selected, the button on the details screen changes color, and the status annunciates on the
system.
If a status is annunciating, the Status button on the right side of the screen turns red to notify staff. Active
statuses may be viewed by touching the Status button.
Touch the background or the Calls button to return to the home screen.
See Dial Screen on page 14 on how to set a status.
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Status Screen

Dial Screen
Dial Screen
Touch the Dial button to access the Dial screen. Enter the station ID.
Touch the Search button to open the Call Details page.
Once on the Call Details page, you can use the buttons to place statuses on the station, attend calls, and
other options.
AStat call can be used as a staff emergency. Touch Stat if there is an emergency for the patient in the
room with that station. Stat can only be reset at either the station itself, the NC402TS, NC404TS,
NC415AV, or on the NC404L sidecar. To clear this option at the master station, select Stat, touch Reset,
then press the RESET button on the sidecar.
L1,L2, and L3 represent different levels of aid, such as housekeeping or a nurse is needed. Touch any of
the levels of care to send out a request letting assigned staff know how to help the patient. To clear an L1
through Attend, either touch the button on the master station, or go to the room and reset the station.
Status 1 and Status 2 are created by the facility's technician and can be used depending on the situation
(like a fall risk) which triggers a dome light. Touch either Status 1 or Status 2 to either enable or disable
them.
Touch Send MSG to send either a preprogrammed or custom message to individuals or a staff group about
the station if a form of messaging has been integrated with the system.
Touch Settings to edit the settings for that station.
14|IL1068 Tek-CARE Master Station User Guide Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved

On the Settings page, Zones will show which zone the station is currently in or will allow you to add the
specific station to additional zones that are watched by the master station. Touch the zones to include that
station. If changes are additions need to be made for these settings, refer to the facility technician for more
information.
Select Audio to change the speaker volume and mic gain for that station.
Choose either Full Duplex or Half Duplex.Full Duplex enables simultaneous audio to and from the sta-
tion (like a telephone - talk and listen simultaneously). Half Duplex only allows audio to work from one
station at a time (like a radio - push to talk, release to listen).
NOTE: It is recommended to contact the facility's technician for more information on these
two audio settings.
Select Default to revert back to the default audio settings. Change the Speaker Volume and Mic Gain
with the blue arrows. Speaker Volume will change the volume of the speaker. Mic Gain will adjust the
input volume on the station.
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Dial Screen

Dial Screen
Staff Rounding
With the staff rounding feature enabled via the facility technician, facilities can set schedules and reminders
for rounds. This feature allows the nurse call system to register when a staff member enters a patient or res-
ident room during their scheduled time period and presses the designated rounding button all in a timely
manner.
If the rounding feature is available for the facility, touch Dial and enter the station or select the station icon.
At the bottom, select Settings. On the Station Settings page, touch the arrow next to Audio and select
Rounding to select a rounding schedule for the station. Select the applicable rounding schedule for the sta-
tion. Touch None at the bottom of the screen if none of the rounding schedules should be selected for that
station.
To create additional rounding schedules, please contact the facility technician for more information.
Touch Check-In to see what days and times the patient has to check-in. Typically, assisted living facilities
use this feature. If the resident doesn't check-in on the station located in his/her room, an inactivity alarm
will appear on the system.
Touch None at the bottom of the screen if none of the check-in schedules should be selected for that sta-
tion.
Touch Vacation at the bottom of the screen to turn off the check-in if the resident will be absent from the
facility. To remove the station from vacation mode, either touch Vacation again or go to the patient station
and press Reset.
Touch the blue arrow next to Check-In to add the station to zones and select the appropriate call types for
that station.
16|IL1068 Tek-CARE Master Station User Guide Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved

Menu Screen
The Menu screen is used to view system information, sync reporting, and create backups.
The Search button enables you to search for Patients or Staff that have been added into the system.
The Send Message button allows you to send either a preprogrammed or custom message to individuals or
a staff group.
The Audio Page button will allow you to talk to all masters, stations, or zones the master station is
assigned to watch. Touch Master Page,Zone Page, or System Page to page all audio capable masters,
zones, and devices on the system that the master station is watching. Either pick up the handset, or hold
down the TALK button next to the handset to communicate with the selected group.
It is recommended to contact the facility's technician for information on Backup Config,Backup Report-
ing,Faults,Synch Reporting,Info, and Export Backups.
The Calibration button will allow the user to touch a series of points on the screen to aid in calibration on
the NC402TS Master Station.
On the NC415AV, touch the Clean button to temporarily disable the touchscreen so that it can be wiped
down. The gray Reset button on the far-right side of the NC415AV is used to exit cleaning mode.
Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved IL1068 Tek-CARE Master Station User Guide |17
Menu Screen

Using the NC404L Sidecar Master
Using the NC404L Sidecar Master
The NC404L audio-visual sidecar master pairs with the touchscreen monitor to complete the NC404TS
Master Station console.
NOTE:If something were to happen to the monitor, the NC404L is considered a master sta-
tion and can handle most functions of the monitor with the buttons on the sidecar such as
answering calls and seeing faults.
The highest priority alarm is always shown at the top of the list of the NC404L.
Select any active call on the main screen and go to the Call Details screen. Picking up the handset or press-
ing the TALK button will connect to that station placing a call. Press the TALK button to speak and
release the button to listen.
If more than one call is active on the system, a scroll arrow will appear to the right of the list. Scroll
through the list with the CALLSbutton to choose the call you wish to answer. Calls are sorted based on pri-
ority and time.
Once the call is complete, either hang up the handset or press the RESET button.
NOTE: Only certain calls will reset when the handset hangs up. Other call types have to be
reset at the station where the call is placed.
Select Faults to view any faults present on the system.
18|IL1068 Tek-CARE Master Station User Guide Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved

NC402TS Membrane Keypad Buttons
The pull-out membrane keypad of the NC402TS Master Station allows the following function buttons:
Button Function
ALPHA Toggle from alpha to numeric key functions
Alpha/Numeric A–Z, SPACE, 1–9
Arrow keys up, down, right, left for menu navigation
ENTER Selects dialed item
NEXT Cycles between beds on a single station
VIEW View a selected item
PAGE Audio page to selected zones
MONITOR Monitor selected zones
PRIORITY Cycle priority for selected station
ZONE Select zone from list
VOLUME Access master station volume dialog
TONE SILENCE Disable audible call annunciation*
MENU Access drop-down menu
STAT Upgrade/place staff emergency call** to selected station
L1 Level 1 service request
L2 Level 2 service request
L3 Level 3 service request
* Only for call types designated at setup, Routine by default. Tone regenerates upon new call event.
** Or user-defined call type
Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved IL1068 Tek-CARE Master Station User Guide |19
NC402TS Membrane Keypad Buttons

Appendix: NC401VFD Master Station
This appendix will review how to use the new interface NC401VFD Master Station.
The NC401VFD Master Station is completely self-contained, including a 4×40 Vacuum Fluorescent Dis-
play, 20 programmable function buttons, alphanumeric and navigational keys, and a pull-out drawer with
quick reference user instructions. The NC401VFD displays up to 4 incoming calls simultaneously and
allows staff to select or scroll to any active call using navigational keys on the keypad. Staffmay answer
calls via the loudspeaker (controlledby theTALKbutton)orvia the handset.Themaster station is usually
locatedonadesk orcountertop, withineasy reach offacility staff.
The following pages will show the navigation charts for various devices and menus.
Copyright ©TekTone Sound and Signal Mfg., Inc. All Rights Reserved IL1068 Tek-CARE Master Station User Guide |20
Appendix: NC401VFD Master Station