TekTone Tek-CARE 500 User manual

www.tektone.com
Phone: [phone]
Toll-Free: [phone]
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277 Industrial Park Road
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Tek-CARE®500
UL® 2560 Listed Wireless Emergency Call System
Installation and Operation Manual
IL881
Section E
Rev. 4 - 07/2016

ii • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
Tek-CARE®500 Installation and Operation Manual
Copyright © 2016 TekTone®Sound & Signal Mfg., Inc., All rights reserved.
No part of this publication may be copied without the express written permission of TekTone®Sound & Signal Mfg., Inc. The
content of this manual is furnished for informational use only, is subject to change without notice, and should not be construed
as a commitment by TekTone®Sound & Signal Mfg., Inc. TekTone®Sound & Signal Mfg., Inc. assumes no responsibility or
liability for any errors or inaccuracies that may appear in this documentation.
TekTone, the TekTone logo, Tek-Alert, Tek-Bridge, Tek-Call, Tek-Care, Tek-Check-In, Tek-Com, Tek-Entry, Tek-Guard, Tek-Micro,
Tek-MMARS, Tek-Paging, Tek-Safe and Tek-Status are either registered trademarks or trademarks of TekTone®Sound & Signal
Mfg., Inc. in the United States and/or other countries. All other trademarks are the property of their respective owners.
TekTone®Sound & Signal Mfg., Inc., 277 Industrial Park Road, Franklin, North Carolina 28734, USA.

Table of Contents
Introduction and Overview ...................................... 1
Types of Installations................................................. 1
Notes on UL®2560 Installations ....................................... 2
Keys to a Trouble-Free Installation ..................................... 2
Tek-CARE®Software ................................................. 4
Tek-CARE®500 UL System Components ................................. 9
Tek-CARE®500 EchoStream System Components ........................ 10
Optional System Components......................................... 12
Tek-CARE®Wireless Transmitter Battery Information .................... 12
Installation and Setup .......................................... 13
Install the Tek-BRIDGE®............................................. 13
Install and Enable NC510UL, NC510ES, and NC510 Receivers.............. 14
Program ES and UL Transmitters...................................... 20
Program FA Transmitters ............................................ 22
Add Facility Maps and Locations ...................................... 27
Assign Locations to Stationary Transmitters ............................ 28
Install Transmitters in the Facility ..................................... 29
 ................................ 30
Add Custom Patient Information Fields ................................ 31
Change the Default Occupant Term .................................... 31
Modifying, Creating, and Removing Zones .............................. 32
Assign Transmitters to Zones ......................................... 33
Create Patient Check In Times ........................................ 34
Create Custom Staff Types............................................ 34
Create Shifts ....................................................... 35
Removing Transmitters from the Tek-CARE®500 system .................. 36
Optional System Features ...................................... 37
Add Dome Lights to the Tek-CARE®500 System .......................... 37
Install Remote Event Monitors ........................................ 39
Set Up Paging ...................................................... 40
Set Up the LS453 Email Output Software and SMS Output ................. 43
 .............................. 45
Set Up Central Monitoring............................................ 45
Set Up Password Protection .......................................... 47
 ............................ 48
System Customization ......................................... 49
Add Patients and Assign Them to Locations ............................. 49
Assign Pendant Transmitters to Patients ............................... 51
Assign Check-In Times to Check-In Transmitters......................... 52
Add Facility Staff and Associate Staff Devices............................ 53
Create Staff Groups ................................................. 54
Create Staff Assignments............................................. 56
 57
IL881 Tek-CARE®500 Installation and Operation Manual • iii
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Table of Contents
Using the Tek-CARE®Reporting System......................... 59
Creating Reports ................................................... 60
Viewing and Interpreting Report Data ................................. 62
System Operating Instructions ................................. 63
Start the Main Event Monitor and/or Remote Event Monitor............... 63
Event Monitor and Remote Event Monitor Window ...................... 63
Answering Calls .................................................... 68
Filtering Calls Displayed by Zone or Call Type ........................... 69
Sending a Text Message.............................................. 70
Temporarily Disable a Transmitter .................................... 70
Adding, Editing, or Deleting a Staff Member ............................. 71
Creating, Editing, and Deleting Staff Groups ............................. 72
Create, Editing, and Deleting Staff Assignments .......................... 73
Replace Tek-CARE®Transmitter Batteries. .............................. 73
Back up the Tek-CARE® ........................... 78
iv • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

List of Figures
Figure 1: File Menu .................................................. 5
Figure 2: Tools Menu ................................................. 5
Figure 3: Utilities Menu ............................................... 5
.................................................. 7
Figure 5: LS576 Event Monitor Window ................................. 6
 ..................................... 3
Figure 7: Set Time .................................................. 14
Figure 8: Tek-BRIDGE®Connections ................................... 15
 .................................... 16
Figure 10: Event Monitor Splash Screens ............................... 17
Figure 11: Enable Wireless System .................................... 18
Figure 12: NC510ES/UL and NC510 Serial Data Cable Connections ......... 19
 ............................ 20
 ............................ 21
Figure 15: Event Monitor Transmitter Register .......................... 21
 ......................................... 23
 ............................ 23
Figure 18: Event Monitor Transmitters Register ......................... 23
Figure 19: Programming Cable Connection ............................. 25
Figure 20: Locations-Details Pane ..................................... 27
Figure 21: Proximity Map Locations ................................... 28
 ............................... 29
Figure 23: Custom Patient Information Fields ........................... 31
Figure 24: Occupant Term Field ....................................... 31
Figure 25: Zones Page ............................................... 32
Figure 26: Add Transmitters to Zones .................................. 33
Figure 27: Add Transmitters to Zones in the Event Monitor................ 33
Figure 28: Add Custom Staff Types .................................... 35
Figure 29: Add Shifts ................................................ 35
Figure 30: PK152 ................................................... 37
Figure 31: Sample Dome Light Connection Diagrams ..................... 38
Figure 32: Download Remote Event Monitor ............................ 39
Figure 33: Connection Settings Splash Screen ........................... 39
Figure 34: RF Paging Settings ......................................... 40
Figure 35: Add CAP Codes............................................ 41
Figure 36: Add Custom Text Messages.................................. 42
Figure 37: Email Output Settings ...................................... 43
Figure 38: Add Email Addresses....................................... 44
Figure 39: Central Monitoring Page .................................... 46
Figure 40: Password Manager ........................................ 47
Figure 41: Event Monitor Patients Register ............................. 49
Figure 42: Patients Page ............................................. 50
Figure 43: Event Monitor Pendant Transmitter Assignment ............... 51
 .................. 52
Figure 45: Assign Check-In Times ..................................... 52
Figure 46: Event Monitor Staff Register................................. 53
 ...................................... 54
Figure 48: Event Monitor Staff Groups Register .......................... 55
 .................................... 55
Figure 50: Event Monitor Assignments Register ......................... 56
 ............................... 57
Figure 52: Reporting System Password Window ......................... 59
Figure 53: Reporting Database Selection ............................... 60
IL881 Tek-CARE®500 Installation and Operation Manual • v
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

List of Figures
.............................. 61
Figure 55: LS576 Event Monitor Window............................... 65
Figure 56: LS586 Remote Event Monitor Window........................ 67
Figure 57: Using the RP500 Alarm Clearance Card ....................... 68
Figure 58: Pendant Transmitter Reset Button ........................... 68
Figure 59: Belt Clip Removal.......................................... 68
Figure 60: Annunciation Settings...................................... 69
Figure 61: Send Text Message......................................... 70
Figure 62: Adding Staff .............................................. 71
Figure 63: Add Staff Groups .......................................... 72
Figure 64: SF503ES and SF504ES Battery Replacement ................... 74
Figure 65: SF501ES Screws........................................... 75
Figure 66: SF501ES Battery Removal .................................. 75
Figure 67: SF501ES Battery Orientation ................................ 75
Figure 68: SF529ES/UL, SF530ES/UL, and SF531ES/UL Mounting Screws ... 75
Figure 69: SF529ES/UL, SF530ES/UL, and SF531ES/UL Battery Orientation . 75
Figure 70: Open SF502ES ............................................ 75
Figure 71: SF502ES Battery Orientation ................................ 75
Figure 72: Open SF520ES/UL, SF525ES/UL, SF525/2ES/UL, SF527ES/UL ... 75
Figure 73: SF520ES/UL, SF525ES/UL, SF525/2ES/UL, SF527ES/UL Battery Orientation 75
Figure 74: Remove SF505ES From Bracket.............................. 77
Figure 75: Remove SF505ES Battery Cover.............................. 77
Figure 76: SF505ES Battery Removal and Orientation .................... 77
Figure 77: Release Cover Alignment Tabs ............................... 77
Figure 78: SF505ES Reset Button Location.............................. 77
Figure 79: Cover Alignment Tabs ...................................... 77
Figure 80: Remove SF515ES/UL From Bracket .......................... 77
Figure 81: Open SF515ES/UL Case .................................... 77
Figure 82: SF515ES/UL Battery Orientation and Reset Button ............. 77
vi • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Introduction and Overview
Welcome to the installation manual for the Tek-CARE®500 Wireless Emergency Call
System. TekTone®thanks you for purchasing our products and aims to provide the
best product support and service in the industry. This manual is designed to guide
you through the installation process of a Tek-CARE®

to contact our Technical Support Department by email at [e-mail] or by
phone at [phone] or [phone]. Choose Option 3 for Technical Support.
The Tek-CARE®500 system is a versatile wireless emergency call system that offers a
wide range of device options to suit the needs of many types of care facilities. Available



system setup steps. See the following page for important installation and programming
notes. The Tek-CARE®500 system must be installed as outlined in this manual.
The Tek-CARE®500 system may be used as either a standalone emergency call system
using the Tek-BRIDGE®as the master station or it may be connected to a larger
TekTone®®400 or Tek-CARE®400P5 over the
TC400 Network.
With the addition of the LS601 Tek-ALERT®®500

®Integration Manager also
allows the Tek-CARE®500 system to display and log events from older analog TekTone®
nurse call systems such as the Tek-CARE®

thorough site survey using the NC500ESSK Site Survey Kit before beginning installation
of the Tek-CARE®500 system. A site survey helps determine exactly how many NC511ES

Types of Installations
The Tek-CARE®500 system exists in three variants—a UL®2560-compliant system
ESFA)
version. TekTone®currently sells and supports UL and ES devices.
FA®
replacement parts are no longer available.
UL and ES devices
have a FA
SF529ES is an ESSF529UL is the UL-listed version of the


UL and ES systems unless otherwise noted.
The Tek-BRIDGE®can support a connection to one UL or ES receiver and one FA receiver
FA and UL or ES devices can be supported on a single
system. The Tek-BRIDGE®does not support connections to multiple UL, multiple ES,
or multiple FA receivers.
NOTE: All Tek-CARE®500 devices with warranty numbers higher than #N6768730

Program ES and UL Transmitters on page 20.
IL881 Tek-CARE®500 Installation and Operation Manual • 1
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Introduction and Overview
Notes on UL®2560 Installations
If the Tek-CARE®500 system is installed in a facility that requires a UL®2560-listed

Adding Tek-CARE®500UL components to an existing Tek-CARE®500ES system does
not impart a UL®
In order to comply with the UL®

End Devices Maximum
Repeaters
150 397
250 386
350 375
500 360
Tek-CARE®500UL devices send a supervision message to the system once every 60
   

Tek-CARE®500ES devices are supervised more frequently than Tek-CARE®500UL

CARE®500 UL devices. When adding Tek-CARE®
the 60 min®500UL
Program ES and UL Transmitters on page 20.
®
The NC510UL Receiver is used for both ES and UL installations.
Adding UL Devices to an existing ES System
All Tek-CARE®
capable hardware. If devices with warranty numbers higher than #N6768730 are added
to an existing Tek-CARE®
change is needed to prevent missing devices from appearing in the event monitor.
The recommended method is to update the Tek-CARE®software to version 7283 or later.


see Program ES and UL Transmitters on page 20.
Keys to a Trouble-Free Installation
• 
are necessary.
• Carefully read this manual and follow all procedures outlined within.
• Use the included programming worksheet to note device numbers and locations.
NOTE:     
CARE®



• 
• 
setup is complete.
• Do not mount TekTone®devices using non-TekTone®hardware. Metal backboxes
will interfere with signal transmission.
End Devices Maximum
Repeaters
1000 313
2000 238
3000 184
2 • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

text to anchor to text to anchor to text to anchor to text to anchor to text to anchor to text to anchor to
Edi ng Pane Areas within the page that contain informa on or system se ngs that may be edited are referred to as Edi ng Panes
. To edit this
informa on, unlock edi ng panes by clicking
( Edit) bu on.
Confi gura on Sync Icon When the confi gura on shown in the confi g tool and the confi gura on loaded onto the Tek-
CARE® systems are the same, a
green check mark appears in this box. When the confi gura ons do not match, a
appears.
Page Selec on Pane The Page Selec on Pane shows all the available pages on the system. Depending on system licensing, all op ons shown here may not be available on every system. Pages This area shows the informa on that relates to the selec on in the Page Selec on Pane.
Confi gura on Loca on This icon shows whether the confi gura on open in the confi g tool is loaded from a saved loca on () or if it is loaded from the Tek-
CARE® system ( )
Network Icon When the Tek-CARE® confi gura on exists only on a standalone Tek-BRIDGE™, this icon ( ) is
displayed. When the Tek-BRIDGE™ is part of a TC400 network, this icon ( ) is displayed.
Confi gura on Save Icon When the confi gura on in the confi g tool has been saved, a green check mark appears in this box. When the confi gura on has not been saved or has been modifi ed without saving, a appears.
Figure 6: Cong Tool Home Screen
IL881 Tek-CARE®500 Installation and Operation Manual • 3
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Introduction and Overview
Tek-CARE® Software
There are two main software components of the Tek-CARE®system—the 
ToolLS576 Event Monitor
used mostly by facility staff to interact with the Tek-CARE®
LS586 Remote
Event Monitor

d more. More information about the Remote Event Monitor can be found
at Install Remote Event Monitors on page 39.
NOTE: The Event Monitor must be running on the Tek-BRIDGE®for the Tek-CARE®
system to function. If the Event Monitor is ever shut down or the Tek-
BRIDGE®®system will not function.
    
Monitors operate independently of each other.
The  resides on the Tek-CARE®

the Event Monitor are automatically written to the system. After making changes to the




®
hard drive or to a backup location by choosing .
Occupant Term Note
The Tek-CARE®system and this manual make numerous references to the term .
The default occupant term on the Tek-CARE®
to suit the desires of the facility. If the occupant term is changed on the Tek-CARE®500


Reporting System will change to  as well.
Changing the Occupant Term on page 31. Other
suggested occupant terms include Client.
Config Tool
Figure 6.
The 

for a Tek-CARE®system. The selection in the Page Selection Pane determines which

Within the  are 
edited. Use the buttons shown on page 8 to interact with editing panes.

   
   ®is
maintaining a connection to the TC400 Network.

window that contains the options FileToolsUtilitiesHelp. These menus are
described on the following pages.
4 • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Introduction and Overview
File  
Figure 1 to the
   


at 
16).  checks the
 
compatibility and errors. 
 and 
As allow you to save the current
  
Tek-BRIDGE®without committing the

 
   
  

Tools: The Tools menu shown in
Figure 2 
including the 
  option. If central

the facility to print a list of all monitored
devices. The next eight options all deal
with integrating other TekTone®


the Tek-CARE®system. Remove


     

TekTone®for troubleshooting help
without revealing private patient
information.
Utilities: The Utilities drop-down
menu illustrated in Figure 3 gives four

CARE® 
  
Tek-CARE®

  
  
are used to interact with the
reporting data generated by system
activity.  and Restore may be
used by facility staff. Once initial
 
should choose 
 to clear all of the test calls
from the reporting system.
Figure 1: File Menu
Figure 2: Tools Menu
Figure 3: Utilities Menu
IL881 Tek-CARE®500 Installation and Operation Manual • 5
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Help   
Figure 4
   

The   

faults on the system along with a brief
description of the fault. The 
List option shows what changes have
been made to the Tek-CARE®software
suite since the last code release. To
 
click the   option.

an Internet connection. To view
information about the currently
 
option.
Event Monitor
The home screen of the Event Monitor is shown in Figure 5 on page 6.
The Event Monitor is the software that facility staff will use on a daily basis. This

programming is also performed using the Event Monitor software. The main Event
Monitor runs on the Tek-BRIDGE®®system provides for up to nine
LS586 Remote Event Monitors that may be installed on facility PCs networked with the
Tek-CARE®system. These remote Event Monitors are managed by the Tek-BRIDGE®via the
facility LAN. The remote Event Monitor software is a supplemental system monitoring tool
and must not be used as the primary means of annunciation for the Tek-CARE®system.
The Tek-CARE®system includes a license for one Remote Event Monitor and is able
to support up to nine Remote Event Monitors. Contact TekTone®Sales to purchase

More information about Remote Event Monitor installation and operation can be found
at Install Remote Event Monitors on page 39.
NOTE: 



onto the system by choosing 
MUST be loaded into the


choose 
   . If
.
then select 
Figure 4: Help Menu
text to anchor to text to anchor to text to anchor to text to anchor to text to anchor to text to anchor to
Call Display This is the main area of the Event Monitor window. All calls and faults are displayed in this area.
Menu Bu on Click this bu on to access features like event repor ng, low ba ery reports, pa ent, staff , and equipment search, and informa on about the system.
Registers List The registers list shows all registers available on the system. Select a register from the list to view informa on about it. The registers list is opened by clicking the
Registers
bu on in the lower right corner of the event monitor window.
Registers Pane This area shows the informa on that relates to the selec on in the registers list. These panes also allow the user to edit the informa on of the selected register.
Find Bu on Click this bu on open the Find menu. The Find menu allows the event monitor to display informa on about ini a ng transmi ers including the loca ons of mobile transmi ers.
Registers Bu on Click this bu on to open the Registers List and Registers Pane.
Toolbar The Toolbar shows informa on relevant to the system including system  me, a call alert mute bu on, and an acknowledge bu on to acknowledge certain resident calls and system faults.
Figure 5: LS576 Event Monitor Window
6 • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Introduction and Overview
Help   
Figure 4
   

The   

faults on the system along with a brief
description of the fault. The 
List option shows what changes have
been made to the Tek-CARE®software
suite since the last code release. To
 
click the   option.

an Internet connection. To view
information about the currently
 
option.
Event Monitor
The home screen of the Event Monitor is shown in Figure 5 on page 6.
The Event Monitor is the software that facility staff will use on a daily basis. This

programming is also performed using the Event Monitor software. The main Event
Monitor runs on the Tek-BRIDGE®®system provides for up to nine
LS586 Remote Event Monitors that may be installed on facility PCs networked with the
Tek-CARE®system. These remote Event Monitors are managed by the Tek-BRIDGE®via the
facility LAN. The remote Event Monitor software is a supplemental system monitoring tool
and must not be used as the primary means of annunciation for the Tek-CARE®system.
The Tek-CARE®system includes a license for one Remote Event Monitor and is able
to support up to nine Remote Event Monitors. Contact TekTone®Sales to purchase

More information about Remote Event Monitor installation and operation can be found
at Install Remote Event Monitors on page 39.
NOTE: 



onto the system by choosing 
MUST be loaded into the


choose 
   . If
.
then select 
Figure 4: Help Menu
text to anchor to text to anchor to text to anchor to text to anchor to text to anchor to text to anchor to
Call Display This is the main area of the Event Monitor window. All calls and faults are displayed in this area.
Menu Bu on Click this bu on to access features like event repor ng, low ba ery reports, pa ent, staff , and equipment search, and informa on about the system.
Registers List The registers list shows all registers available on the system. Select a register from the list to view informa on about it. The registers list is opened by clicking the Registers bu on in the lower right corner of the event monitor window.
Registers Pane This area shows the informa on that relates to the selec on in the registers list. These panes also allow the user to edit the informa on of the selected register.
Find Bu on Click this bu on open the Find menu. The Find menu allows the event monitor to display informa on about ini a ng transmi ers including the loca ons of mobile transmi ers.
Registers Bu on Click this bu on to open the Registers List and Registers Pane.
Toolbar The Toolbar shows informa on relevant to the system including system  me, a call alert mute bu on, and an acknowledge bu on to acknowledge certain resident calls and system faults.
Figure 5: LS576 Event Monitor Window
IL881 Tek-CARE®500 Installation and Operation Manual • 7
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Introduction and Overview
Interacting With the Tek-CARE®Software
When programming the Tek-CARE®
buttons used to interact with the Tek-CARE®software.

 button
to unlock the pane for editing.
Apply   
Apply
: Click  to undo any programming changes made in the editing pane
and lock the pane.

items to the Tek-CARE®system.
Delete
the Tek-CARE®system.
: Used to add multiple records to the Tek-CARE®system at once. This
®
system.
: Used to delete multiple records from the Tek-CARE®system at once.
8 • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Introduction and Overview
Tek-CARE®500 UL System Components
NC510UL Receiver: The NC510UL receiver connects directly to the Tek-BRIDGE®and
receives calls from wireless devices in the facility. The NC510UL receiver transfers
messages from ES and UL devices.
NC511UL Repeater/Locator:   
transmitters and can determine the approximate location of a roaming transmitter
within the facility. An optional weatherproof housing (TekTone®part number IH511)


SF503UL and SF504UL Waterproof Pendants:    
  ®500

resident that the call has been placed. Alarms are reset using the 

and conform to the IP67 standard.
SF529UL Patient Check-In/Assistance Call Station: The Wireless Patient Check-In
and Assistance Station is used when both a high-priority call and patient check-in is


SF530UL Room Station: The Room Station transmitter is used where use of call cords


®.
SF531UL Emergency Switch: 

Switch includes a plastic pull-cord kit. Alarms placed from the transmitter must be
reset at the point of origin.
SF520UL Door/Window Egress Transmitter: This transmitter is used to monitor door
and window activity. It may be used as either NO (Normally Open) or NC (Normally
Closed) to allow use in a variety of applications. Alarms are either automatically reset
when the device returns to a normal state or when calls are reset at the Tek-BRIDGE®
depending on system programming.
SF525UL and SF525/2UL NO/NC Universal Contact Transmitters: 

the Tek-CARE®

an NC-only input. The secondary NC-only input’s call type has not been preassigned.
The call type must be assigned using the 
Alarms are automatically reset when returned to a normal state or when calls are reset
at the Tek-BRIDGE®
SF527UL Wireless Support Module:   

Switch to allow these switches to operate as wireless devices. This is especially useful
in an environment such as a shower or bathroom where calls must be easily placed
and water resistance is desired.
SF515UL Motion Detector:
to moving heat sources. It can be used as a check-in device or as a security device on
the Tek-CARE®500 system.
IL881 Tek-CARE®500 Installation and Operation Manual • 9
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Introduction and Overview
Tek-CARE®500 EchoStream System Components
NC510ES Receiver: The NC510ES receiver connects directly to the Tek-BRIDGE®and
receives calls from wireless devices in the facility. The NC510ES receiver transfers
messages from ES devices only.
NC511ES Repeater/Locator:    
transmitters and can determine the approximate location of a roaming transmitter
within the facility. An optional weatherproof housing (TekTone®part number IH511)


SF503ES and SF504 ES Waterproof Pendants:  
®500 system.

the call has been placed. Alarms are reset using the or

conform to the IP67 standard.
SF501ES Water Resistant Single Button Pendant Call Transmitter: The single button
pendant call transmitter is a water resistant mobile transmitter that includes both a belt

reset button on the reverse side of the pendant transmitter. To send a call from the

SF501/2ES Water Resistant Dual Button Pendant Call Transmitter: The dual button
pendant call transmitter is a water resistant device that includes both a belt clip and

reset button on the reverse side of the pendant transmitter. To place a call from the

SF502ES Wall Mounted Call Transmitter: 
      
transmitter must be reset at the Tek-BRIDGE®
as a patient check-in button or the included necklace may be attached so that it can be
used as a portable transmitter.
SF529ES Patient Check-In/Assistance Call Station: The Wireless Patient Check-In
and Assistance Station is used when both a high-priority call and patient check-in is


SF530ES Room Station: The Room Station transmitter is used where use of call cords
    

®.
SF531ES Emergency Switch:   

Switch includes a plastic pull-cord kit. Alarms placed from the transmitter must be
reset at the point of origin.
SF520ES Door/Window Egress Transmitter: This transmitter is used to monitor door
and window activity. It may be used as either NO (Normally Open) or NC (Normally
Closed) to allow use in a variety of applications. Alarms are either automatically reset
when the device returns to a normal state or when calls are reset at the Tek-BRIDGE®
depending on system programming.
10 • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Introduction and Overview
SF525ES and SF525/2ES NO/NC Universal Contact Transmitters:

the Tek-CARE®

an NC-only input. The secondary NC-only input’s call type has not been preassigned.
The call type must be assigned using the 
Alarms are automatically reset when returned to a normal state or when calls are reset
at the Tek-BRIDGE®
SF527ES Wireless Support Module:

to allow these switches to operate as wireless devices. This is especially useful in an
environment such as a shower or bathroom where calls must be easily placed and
water resistance is desired.
SF505ES Smoke Detector:
when the smoke detector is activated. The signal will reset automatically when the
detector is clear of all smoke.
SF515ES Motion Detector:
to moving heat sources. It can be used as a check-in device or as a security device on
the Tek-CARE®500 system.
IL881 Tek-CARE®500 Installation and Operation Manual • 11
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Introduction and Overview
Optional System Components
NC502 PC-Alarm Panel: Interfaces between the Tek-BRIDGE®and a POTS line so that
alarms on the Tek-CARE®system can be transmitted to a central monitoring station.
NC365B Paging Transmitter:     

used. The paging transmitter enables both automatic and manual pages to be sent to
NC397A Alphanumeric Pagers.
NC397A Alphanumeric Pager: The NC397A Alphanumeric Pager receives automatic and
manual paging messages from the Tek-CARE®system sent by the NC365B Paging Transmitter.
NC505ES Remote LCD Receiver: Used to connect external dome lamps and dialers to the
Tek-CARE®
Monitor software on the Tek-BRIDGE®The NC505ES is not dependent on the Tek-BRIDGE®

NC506ES Remote Receiver: The NC506ES allows users of the Tek-CARE®500 Wireless
Emergency Call System to connect external dome lamps and dialers to the system. This
     ®500
screen. The NC506ES is not dependent upon the Tek-CARE®500’s Tek-BRIDGE®. It features 4

NC507ES Remote LCD Receiver: The NC507ES allows users of the wireless Tek-
CARE®500 Wireless Emergency Call System to connect external dome lamps and dialers

Tek-CARE®500 screen. The NC507ES is not dependent upon the Tek-CARE®500’s master

dry-contact outputs that can be programmed for activation by up to 32 transmitters.
PK152 Power Pack: The PK152 Power Pack is used to power dome lamps on the Tek-
CARE®
lamps to provide visual annunciation of system calls.
LI300 Series Dome Lamps: When dome lamp annunciation is required on the Tek-CARE®500

incandescent lamp and the LI382 provides two incandescent lamps. The LI380LED is a four-

Tek-CARE® Wireless Transmitter Battery Information
The following table illustrates battery part numbers for various Tek-CARE®wireless
devices. BA004BA501BA502BA505 batteries may be ordered directly from
TekTone®.
TekTone®wireless devices ship from our factory with batteries included.
 BA004 BA501 BA502 BA505
 



SF502ES SF505ES (x2)
SF515ES
SF520ES
SF525ES
SF527ES
SF529ES
SF530ES
SF531ES
12 • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Installation and Setup
Install the Tek-BRIDGE®
Set up the Tek-BRIDGE®
Before connecting any cables to the Tek-BRIDGE®, refer to Figure 8 on page 15 for
Tek-BRIDGE®wiring connections.
TekTone®recommends that the Tek-BRIDGE®be plugged into an uninterruptible power
supply (UPS) and dedicated life safety electrical circuit. If a UPS is required, a TekTone®
PK250B Uninterruptible Power Supply is recommended.
• Plug the AC power cord from the Tek-BRIDGE®into the UPS.
• Plug the AC power cord from the Tek-BRIDGE®monitor into the UPS.
• Connect the monitor, keyboard, and mouse to the Tek-BRIDGE®and turn both
the computer and monitor on.
The Tek-BRIDGE®is preprogrammed with a Windows®password. The default username
and password are as follows:
Username: tekbridge pc
Password: tektone
The default system password may be changed at any time by choosing Start>Control
Panel>User Accounts>TekBridge PC>Change my Password or Remove my
Password.

tray is correct. If it is not, be sure to set the correct time and date before proceeding.
Connect Other TekTone®Systems
If the Tek-CARE®500 is to be connected to a Tek-CARE®400 System, refer to the Tek-
BRIDGE®port diagram in Figure 8 on page 15. Connect an Ethernet patch cable from
the port labeled PM451 on the rear of the Tek-BRIDGE®to either the PM451 Hub
Control Module in the Tek-CARE®400 CE or to the TC400 Network. Maximum wiring
distance is 100 meters.
Connect to the Facility’s LAN
The Tek-BRIDGE®must be connected to the facility’s local area network (LAN) if the
system will use any of the following functions:
• Install and use LS586 Remote Event Monitor software on facility PCs
• View and create custom reports using facility PCs
• Use the Email Output function to send automatic emails or text messages in

• Integrate with a Versus®badge tracking system
• 

®. The Tek-CARE®500 system includes one LS586

Monitors. For facilities that require additional licenses, contact TekTone®Sales at (800)

IL881 Tek-CARE®500 Installation and Operation Manual • 13
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Installation and Setup
LAN Connection Procedure
Refer to Figure 8 on page 15 for Tek-BRIDGE®wiring connections. Connect the Tek-
BRIDGE®to the facility’s LAN using a standard Ethernet patch cable. The maximum
wire distance is 100 meters.
The Tek-BRIDGE®is equipped with three Ethernet ports, one for future system hardware
connections, a second for TC400 connection, and a third for the Facility LAN connection.
The settings for the Facility LAN port must match those of the host LAN. Contact the
facility’s IT department for any necessary system changes prior to connecting the Tek-
BRIDGE®to the facility LAN.
In order to set up system functions associated with the LAN connection, the IP address
of the Tek-BRIDGE®®, open
the Windows®Start Menu and choose Run. Type cmd into the search bar and press the
enter key. When the command prompt window appears, type  and press the

the IP address that will identify the Tek-BRIDGE®when it is connected to the facility LAN.
Note the Tek-BRIDGE®IP address here: _____._____._____._____
Start the Tek-CARE®Software
Double-click the LS576 Event Monitor
®system and must


network connections are made at the Tek-BRIDGE®. The Tek-CARE®system will
automatically detect network connections, and will attempt to make the appropriate
selections. See Figure 10 
Set Date and Time in the Event Monitor

not update automatically from the Windows®system clock

The Set Time window is illustrated in Figure 7.
NOTE: The system time and date MUST be set each


the default date and time.
• To set the Tek-CARE®system time, click the Menu
Set Time from
the list of options.
• If required, adjust the time and date in the window

24-hour format. Click OK to set the time.
Install and Enable NC510UL, NC510ES, and NC510 Receivers


relay wireless radio messages from system transmitters to the Tek-CARE®system.
The Tek-BRIDGE®does not support connections to multiple NC510ES/UL or multiple
     
simultaneously on a single system.
Figure 7: Set Time
text to anchor to text to anchor to text to anchor to text to anchor to text to anchor to text to anchor to
Figure 8: Tek-BRIDGE® Connections
IL881 Consolidated Computer Connections Rev2 102312
PC Interconnect Assembly
to 120 VAC
60 HZ
PK510 Power Supply &
INOVONICS
NETWORK
COORDINATOR
NC369
Paging
Transmitter
Transmitter
NC365A
Paging
- OR -
Receiver
NC510ES
13
NC464
Central Control Module
(RJ45 to DB9 female,
supplied with
56
Panel
NC502
PC Alarm
Phone
Line
NC510
4
Receiver
(optional)
PC Interconnect Assembly
to 120 VAC
60 HZ
PK510 Power Supply &
Black Serial Cable
NC464 CCM)
(supplied with
Serial Cable
Paging Transmitter)
(supplied with
Serial Cable
PC Alarm Panel)
3
1
65
4
Speakers
VGA
Monitor
PM451
Facility LAN
Power Cord
Connector
PM451
3
2 1
6
5
4
Power Cord
Connector
Speakers
VGA
Monitor
Facility LAN
Printer
Mouse
Power Cord
Keyboard
Connector
1
4
6
3
1
x
NC501ES
Master Station Computer
JOHNNYWASHERE NOWHE I S SO GONE
HELEFTTHISHERE
SOHISNAME LIVESON
NC501ES
Master Station Computer
NC501ES
Master Station Computer
Speakers
VGA
Monitor
Facility LAN
Parallel
NC501ES
Master Station
Computer
3
2
56
4
DVI Video
Power Cord
Connector
Monitor
Facility LAN
(in Tek-CARE®400
PM451
Central Equipment)
Speakers
& Mouse
Keyboard
Mouse
Keyboard
1
Future Use
PS/2
VGA
USB
PS/2
(in Tek-CARE®400
Central Equipment)
(in Tek-CARE®400
Central Equipment)
14 • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.