TekTone Tek-CARE 500 User manual

www.tektone.com
Phone: [phone]
Toll-Free: [phone]
Sales: Option 2
Tech Support: Option 3
277 Industrial Park Road
Franklin, NC 28734
[email protected]
Fax: [phone]
Tek-CARE®500
UL® 2560 Listed Wireless Emergency Call System
Installation and Operation Manual
IL881
Section E
Rev. 4 - 07/2016

ii • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.
Tek-CARE®500 Installation and Operation Manual
Copyright © 2016 TekTone®Sound & Signal Mfg., Inc., All rights reserved.
No part of this publication may be copied without the express written permission of TekTone®Sound & Signal Mfg., Inc. The
content of this manual is furnished for informational use only, is subject to change without notice, and should not be construed
as a commitment by TekTone®Sound & Signal Mfg., Inc. TekTone®Sound & Signal Mfg., Inc. assumes no responsibility or
liability for any errors or inaccuracies that may appear in this documentation.
TekTone, the TekTone logo, Tek-Alert, Tek-Bridge, Tek-Call, Tek-Care, Tek-Check-In, Tek-Com, Tek-Entry, Tek-Guard, Tek-Micro,
Tek-MMARS, Tek-Paging, Tek-Safe and Tek-Status are either registered trademarks or trademarks of TekTone®Sound & Signal
Mfg., Inc. in the United States and/or other countries. All other trademarks are the property of their respective owners.
TekTone®Sound & Signal Mfg., Inc., 277 Industrial Park Road, Franklin, North Carolina 28734, USA.

Table of Contents
Introduction and Overview ...................................... 1
Types of Installations................................................. 1
Notes on UL®2560 Installations ....................................... 2
Keys to a Trouble-Free Installation ..................................... 2
Tek-CARE®Software ................................................. 4
Tek-CARE®500 UL System Components ................................. 9
Tek-CARE®500 EchoStream System Components ........................ 10
Optional System Components......................................... 12
Tek-CARE®Wireless Transmitter Battery Information .................... 12
Installation and Setup .......................................... 13
Install the Tek-BRIDGE®............................................. 13
Install and Enable NC510UL, NC510ES, and NC510 Receivers.............. 14
Program ES and UL Transmitters...................................... 20
Program FA Transmitters ............................................ 22
Add Facility Maps and Locations ...................................... 27
Assign Locations to Stationary Transmitters ............................ 28
Install Transmitters in the Facility ..................................... 29
 ................................ 30
Add Custom Patient Information Fields ................................ 31
Change the Default Occupant Term .................................... 31
Modifying, Creating, and Removing Zones .............................. 32
Assign Transmitters to Zones ......................................... 33
Create Patient Check In Times ........................................ 34
Create Custom Staff Types............................................ 34
Create Shifts ....................................................... 35
Removing Transmitters from the Tek-CARE®500 system .................. 36
Optional System Features ...................................... 37
Add Dome Lights to the Tek-CARE®500 System .......................... 37
Install Remote Event Monitors ........................................ 39
Set Up Paging ...................................................... 40
Set Up the LS453 Email Output Software and SMS Output ................. 43
 .............................. 45
Set Up Central Monitoring............................................ 45
Set Up Password Protection .......................................... 47
 ............................ 48
System Customization ......................................... 49
Add Patients and Assign Them to Locations ............................. 49
Assign Pendant Transmitters to Patients ............................... 51
Assign Check-In Times to Check-In Transmitters......................... 52
Add Facility Staff and Associate Staff Devices............................ 53
Create Staff Groups ................................................. 54
Create Staff Assignments............................................. 56
 57
IL881 Tek-CARE®500 Installation and Operation Manual • iii
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Table of Contents
Using the Tek-CARE®Reporting System......................... 59
Creating Reports ................................................... 60
Viewing and Interpreting Report Data ................................. 62
System Operating Instructions ................................. 63
Start the Main Event Monitor and/or Remote Event Monitor............... 63
Event Monitor and Remote Event Monitor Window ...................... 63
Answering Calls .................................................... 68
Filtering Calls Displayed by Zone or Call Type ........................... 69
Sending a Text Message.............................................. 70
Temporarily Disable a Transmitter .................................... 70
Adding, Editing, or Deleting a Staff Member ............................. 71
Creating, Editing, and Deleting Staff Groups ............................. 72
Create, Editing, and Deleting Staff Assignments .......................... 73
Replace Tek-CARE®Transmitter Batteries. .............................. 73
Back up the Tek-CARE® ........................... 78
iv • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

List of Figures
Figure 1: File Menu .................................................. 5
Figure 2: Tools Menu ................................................. 5
Figure 3: Utilities Menu ............................................... 5
.................................................. 7
Figure 5: LS576 Event Monitor Window ................................. 6
 ..................................... 3
Figure 7: Set Time .................................................. 14
Figure 8: Tek-BRIDGE®Connections ................................... 15
 .................................... 16
Figure 10: Event Monitor Splash Screens ............................... 17
Figure 11: Enable Wireless System .................................... 18
Figure 12: NC510ES/UL and NC510 Serial Data Cable Connections ......... 19
 ............................ 20
 ............................ 21
Figure 15: Event Monitor Transmitter Register .......................... 21
 ......................................... 23
 ............................ 23
Figure 18: Event Monitor Transmitters Register ......................... 23
Figure 19: Programming Cable Connection ............................. 25
Figure 20: Locations-Details Pane ..................................... 27
Figure 21: Proximity Map Locations ................................... 28
 ............................... 29
Figure 23: Custom Patient Information Fields ........................... 31
Figure 24: Occupant Term Field ....................................... 31
Figure 25: Zones Page ............................................... 32
Figure 26: Add Transmitters to Zones .................................. 33
Figure 27: Add Transmitters to Zones in the Event Monitor................ 33
Figure 28: Add Custom Staff Types .................................... 35
Figure 29: Add Shifts ................................................ 35
Figure 30: PK152 ................................................... 37
Figure 31: Sample Dome Light Connection Diagrams ..................... 38
Figure 32: Download Remote Event Monitor ............................ 39
Figure 33: Connection Settings Splash Screen ........................... 39
Figure 34: RF Paging Settings ......................................... 40
Figure 35: Add CAP Codes............................................ 41
Figure 36: Add Custom Text Messages.................................. 42
Figure 37: Email Output Settings ...................................... 43
Figure 38: Add Email Addresses....................................... 44
Figure 39: Central Monitoring Page .................................... 46
Figure 40: Password Manager ........................................ 47
Figure 41: Event Monitor Patients Register ............................. 49
Figure 42: Patients Page ............................................. 50
Figure 43: Event Monitor Pendant Transmitter Assignment ............... 51
 .................. 52
Figure 45: Assign Check-In Times ..................................... 52
Figure 46: Event Monitor Staff Register................................. 53
 ...................................... 54
Figure 48: Event Monitor Staff Groups Register .......................... 55
 .................................... 55
Figure 50: Event Monitor Assignments Register ......................... 56
 ............................... 57
Figure 52: Reporting System Password Window ......................... 59
Figure 53: Reporting Database Selection ............................... 60
IL881 Tek-CARE®500 Installation and Operation Manual • v
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

List of Figures
.............................. 61
Figure 55: LS576 Event Monitor Window............................... 65
Figure 56: LS586 Remote Event Monitor Window........................ 67
Figure 57: Using the RP500 Alarm Clearance Card ....................... 68
Figure 58: Pendant Transmitter Reset Button ........................... 68
Figure 59: Belt Clip Removal.......................................... 68
Figure 60: Annunciation Settings...................................... 69
Figure 61: Send Text Message......................................... 70
Figure 62: Adding Staff .............................................. 71
Figure 63: Add Staff Groups .......................................... 72
Figure 64: SF503ES and SF504ES Battery Replacement ................... 74
Figure 65: SF501ES Screws........................................... 75
Figure 66: SF501ES Battery Removal .................................. 75
Figure 67: SF501ES Battery Orientation ................................ 75
Figure 68: SF529ES/UL, SF530ES/UL, and SF531ES/UL Mounting Screws ... 75
Figure 69: SF529ES/UL, SF530ES/UL, and SF531ES/UL Battery Orientation . 75
Figure 70: Open SF502ES ............................................ 75
Figure 71: SF502ES Battery Orientation ................................ 75
Figure 72: Open SF520ES/UL, SF525ES/UL, SF525/2ES/UL, SF527ES/UL ... 75
Figure 73: SF520ES/UL, SF525ES/UL, SF525/2ES/UL, SF527ES/UL Battery Orientation 75
Figure 74: Remove SF505ES From Bracket.............................. 77
Figure 75: Remove SF505ES Battery Cover.............................. 77
Figure 76: SF505ES Battery Removal and Orientation .................... 77
Figure 77: Release Cover Alignment Tabs ............................... 77
Figure 78: SF505ES Reset Button Location.............................. 77
Figure 79: Cover Alignment Tabs ...................................... 77
Figure 80: Remove SF515ES/UL From Bracket .......................... 77
Figure 81: Open SF515ES/UL Case .................................... 77
Figure 82: SF515ES/UL Battery Orientation and Reset Button ............. 77
vi • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Introduction and Overview
Welcome to the installation manual for the Tek-CARE®500 Wireless Emergency Call
System. TekTone®thanks you for purchasing our products and aims to provide the
best product support and service in the industry. This manual is designed to guide
you through the installation process of a Tek-CARE®

to contact our Technical Support Department by email at [e-mail] or by
phone at [phone] or [phone]. Choose Option 3 for Technical Support.
The Tek-CARE®500 system is a versatile wireless emergency call system that offers a
wide range of device options to suit the needs of many types of care facilities. Available



system setup steps. See the following page for important installation and programming
notes. The Tek-CARE®500 system must be installed as outlined in this manual.
The Tek-CARE®500 system may be used as either a standalone emergency call system
using the Tek-BRIDGE®as the master station or it may be connected to a larger
TekTone®®400 or Tek-CARE®400P5 over the
TC400 Network.
With the addition of the LS601 Tek-ALERT®®500

®Integration Manager also
allows the Tek-CARE®500 system to display and log events from older analog TekTone®
nurse call systems such as the Tek-CARE®

thorough site survey using the NC500ESSK Site Survey Kit before beginning installation
of the Tek-CARE®500 system. A site survey helps determine exactly how many NC511ES

Types of Installations
The Tek-CARE®500 system exists in three variants—a UL®2560-compliant system
ESFA)
version. TekTone®currently sells and supports UL and ES devices.
FA®
replacement parts are no longer available.
UL and ES devices
have a FA
SF529ES is an ESSF529UL is the UL-listed version of the


UL and ES systems unless otherwise noted.
The Tek-BRIDGE®can support a connection to one UL or ES receiver and one FA receiver
FA and UL or ES devices can be supported on a single
system. The Tek-BRIDGE®does not support connections to multiple UL, multiple ES,
or multiple FA receivers.
NOTE: All Tek-CARE®500 devices with warranty numbers higher than #N6768730

Program ES and UL Transmitters on page 20.
IL881 Tek-CARE®500 Installation and Operation Manual • 1
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Introduction and Overview
Notes on UL®2560 Installations
If the Tek-CARE®500 system is installed in a facility that requires a UL®2560-listed

Adding Tek-CARE®500UL components to an existing Tek-CARE®500ES system does
not impart a UL®
In order to comply with the UL®

End Devices Maximum
Repeaters
150 397
250 386
350 375
500 360
Tek-CARE®500UL devices send a supervision message to the system once every 60
   

Tek-CARE®500ES devices are supervised more frequently than Tek-CARE®500UL

CARE®500 UL devices. When adding Tek-CARE®
the 60 min®500UL
Program ES and UL Transmitters on page 20.
®
The NC510UL Receiver is used for both ES and UL installations.
Adding UL Devices to an existing ES System
All Tek-CARE®
capable hardware. If devices with warranty numbers higher than #N6768730 are added
to an existing Tek-CARE®
change is needed to prevent missing devices from appearing in the event monitor.
The recommended method is to update the Tek-CARE®software to version 7283 or later.


see Program ES and UL Transmitters on page 20.
Keys to a Trouble-Free Installation
• 
are necessary.
• Carefully read this manual and follow all procedures outlined within.
• Use the included programming worksheet to note device numbers and locations.
NOTE:     
CARE®



• 
• 
setup is complete.
• Do not mount TekTone®devices using non-TekTone®hardware. Metal backboxes
will interfere with signal transmission.
End Devices Maximum
Repeaters
1000 313
2000 238
3000 184
2 • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

text to anchor to text to anchor to text to anchor to text to anchor to text to anchor to text to anchor to
Edi ng Pane Areas within the page that contain informa on or system se ngs that may be edited are referred to as Edi ng Panes
. To edit this
informa on, unlock edi ng panes by clicking
( Edit) bu on.
Confi gura on Sync Icon When the confi gura on shown in the confi g tool and the confi gura on loaded onto the Tek-
CARE® systems are the same, a
green check mark appears in this box. When the confi gura ons do not match, a
appears.
Page Selec on Pane The Page Selec on Pane shows all the available pages on the system. Depending on system licensing, all op ons shown here may not be available on every system. Pages This area shows the informa on that relates to the selec on in the Page Selec on Pane.
Confi gura on Loca on This icon shows whether the confi gura on open in the confi g tool is loaded from a saved loca on () or if it is loaded from the Tek-
CARE® system ( )
Network Icon When the Tek-CARE® confi gura on exists only on a standalone Tek-BRIDGE™, this icon ( ) is
displayed. When the Tek-BRIDGE™ is part of a TC400 network, this icon ( ) is displayed.
Confi gura on Save Icon When the confi gura on in the confi g tool has been saved, a green check mark appears in this box. When the confi gura on has not been saved or has been modifi ed without saving, a appears.
Figure 6: Cong Tool Home Screen
IL881 Tek-CARE®500 Installation and Operation Manual • 3
Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.

Introduction and Overview
Tek-CARE® Software
There are two main software components of the Tek-CARE®system—the 
ToolLS576 Event Monitor
used mostly by facility staff to interact with the Tek-CARE®
LS586 Remote
Event Monitor

d more. More information about the Remote Event Monitor can be found
at Install Remote Event Monitors on page 39.
NOTE: The Event Monitor must be running on the Tek-BRIDGE®for the Tek-CARE®
system to function. If the Event Monitor is ever shut down or the Tek-
BRIDGE®®system will not function.
    
Monitors operate independently of each other.
The  resides on the Tek-CARE®

the Event Monitor are automatically written to the system. After making changes to the




®
hard drive or to a backup location by choosing .
Occupant Term Note
The Tek-CARE®system and this manual make numerous references to the term .
The default occupant term on the Tek-CARE®
to suit the desires of the facility. If the occupant term is changed on the Tek-CARE®500


Reporting System will change to  as well.
Changing the Occupant Term on page 31. Other
suggested occupant terms include Client.
Config Tool
Figure 6.
The 

for a Tek-CARE®system. The selection in the Page Selection Pane determines which

Within the  are 
edited. Use the buttons shown on page 8 to interact with editing panes.

   
   ®is
maintaining a connection to the TC400 Network.

window that contains the options FileToolsUtilitiesHelp. These menus are
described on the following pages.
4 • IL881 Tek-CARE®500 Installation and Operation Manual Copyright © TekTone Sound & Signal Mfg., Inc. All Rights Reserved.