Tellermate T-iX 1000 User manual

T-iXUser Guide
For all T-iXModels

1
T-iXuser guide for all T-iXmodels
Page
Important............................................................................................................................................................................................................... 2
Introduction .......................................................................................................................................................................................................... 3
Using the T-iXeectively.................................................................................................................................................................................... 3
Safety information- Using the T-iXsafely..................................................................................................................................................... 3
Contents ................................................................................................................................................................................................................ 4
Installation ............................................................................................................................................................................................................. 5
Ports ......................................................................................................................................................................................................................... 5
Display and buttons ........................................................................................................................................................................................... 6
Counting
What can be counted with T-iX........................................................................................................................................................................ 7
Counting tasks...................................................................................................................................................................................................... 8
Getting started..................................................................................................................................................................................................... 9
Switch on, home page, using the keypad, reference numbers, Z balance, banks
Bills..........................................................................................................................................................................................................................11
Loose, strapped, clipped, sleeved
Coins ......................................................................................................................................................................................................................13
Tellercup, full bags/rolls, part lled bags/rolls
Other Media ........................................................................................................................................................................................................15
Coupons / vouchers, tokens, key entered media
Ending a count ...................................................................................................................................................................................................16
Ending, reviewing & amending a count
Multi Till
Tasks.......................................................................................................................................................................................................................17
View Tills ...............................................................................................................................................................................................................18
Amend...................................................................................................................................................................................................................18
View Grand Totals..............................................................................................................................................................................................19
Print / Clear / Send............................................................................................................................................................................................19
Settings
Unit Settings........................................................................................................................................................................................................20
Date & time, language, sound, display settings, port settings
Set up Wizard......................................................................................................................................................................................................22
Diagnostics ..........................................................................................................................................................................................................23
Weighing Scale...................................................................................................................................................................................................24

2
Important
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment o
and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorientate or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit dierent from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician for help.
Modications not expressly approved by the manufacturer could void the user’s authority to
operate the equipment under FCC rules.
For Users in Canada
This apparatus complies with ‘class B’ limits for radio interference as specied in the Canadian
department of communications radio interference regulations
Pour L’utilisateurs Canadiens
Cet appareil numérique ne dépasse pas les limites de catégorie a pour les émissions de
bruit radio émanant d’appareils numériques.
Tel que prévu dans les règlements sur l’interférence radio du département Canadien des
communications.

3
Introduction
The Tellermate T-iXrange is the leading cash management solution for your business enabling you to
quickly and eciently count and manage your cash.
Stand-alone or connected directly to business reporting systems, T-iXhelps to increase the eciency,
security and accuracy of a wide range of cash management tasks:
• T-iXcounts all money formats such as those contained in a typical cash drawer:
• Bills (loose, straped, clipped and sleeved bills)
• Coins (loose, bags, rolls)
• Non-cash items (Checks, credit card values, etc.)
T-iXcomes with optional connections to printer and PC systems. This document includes instructions
on how to get started with your T-iXand on how to congure the model to suit your preferences.
(Please be aware that since there is a range of T-iXmodels, not all features illustrated in this
document may be present in the model that you purchased).
Caring for T-iX:
Using T-iXeectively
1. Use T-iXon a stable, at surface, free from vibrations and drafts* (air conditioning, fans, etc).
2. When counting bills, raise the coin tray – when counting coins, lower the coin tray.
3. When counting loose coins, use the Tellercups supplied by Tellermate
4. Place items on the unit carefully; do not throw or drop them.
5. Check the count mode carefully, eg. do not count coin rolls in the Tellercup mode.
6. Sort money before counting; mixed denominations cannot be counted.
7. Turn the unit OFF and carefully unplug all cables before carrying it in an upright position
– use the nger grips on the underside.
8. Do not leave objects on the money platform when T-iXis not in use. Not even a Tellercup.
9. This unit cannot identify counterfeit money.
10. Charge the battery (if supplied) for 4 hours before rst use; replace it when advised on-screen.
How to use T-iXin a safe manner
• Caution – Lithium battery. Risk of explosion if battery is replaced by an incorrect type.
• Keep T-iXclean with a dry cloth only. Do not use sprays, wet / damp products or immerse in
liquid.
• If liquid is spilled on T-iX, as soon as it is safe, turn o the power. Contact your supplier for
assistance.
• Do not subject T-iXto impacts or shocks by hitting or dropping it.
• If the casing of the power adaptor is cracked or broken. disconnect power and contact your
supplier for assistance.
• Do not place items weighing over 2kg/4.40lbs on T-iX.
• Always use and store T-iXon a at and stable surface - injury may be caused to the user if it falls.
• The power socket must be near T-iXand easily accessible. Do not misuse or apply force to the
cables.
• Do not disassemble T-iX.
• Do not use pens or tools to operate the buttons.
• Dispose of T-iXand batteries in accordance with local regulations.
Failure to follow these instructions may cause permanent damage to the T-iXunit and void the
warranty.

Battery
TellerComK
Tellercup
Printer
If you require any further information about the optional items please
contact your nearest Tellermate dealer.
4
What you get
Optional Extras
T-iX
Quick Start Guide
An introduction to the
basic functions of your T-iX
CustomerHelpline
08707 877 080
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Universal Power Supply
& power cord
with interchangeable adaptors
Tellercup Z-160
Quick Start Guide
Money Platform

5
Installation
Rear Ports
To fit, lower the
Money Platform
down until the
magnetic connector
slots into position. To
release, twist and lift.
PWR USB-B USB-A Network Serial
PWR - Connect the
power cable in
here
USB-A - Is used for
software upgrades
only
Serial - Plug the printer in here.
If T-iXis configured to connect
to a PC via serial, serial cable is
connected here.
Green LED will
light up when
mains power is
connected
USB-B - If the T-iX
is configured to
connect to a PC
via USB, connect
the B connector of
the cable here
Network - If the T-iXis
configured to connect
to a PC Network, plug
the network cable in
here
5

6
Display and Buttons
Currency and
denomination
Count type
Current count
format: Bills/
Coins/ Coupons/
Tokens or Media
Displays the count
mode in use. Bills:
loose, straped, clipped
or sleeved. Coins:
Tellercup, bag or roll.
Indicates the function
of the selection key
below, these will have
a dierent function
in dierent parts of
the count.
Selection keys
ON/OFF key
OK key - conrms /
enters a selection
CE key - Cancel Entry
Alpha Numeric
keys - for entering
alphabetic or
numeric entries
+ key, for adding
or entering positive
numeric values
Quantity of items
that are currently
on the Money
Platform
Value of items that
are currently on the
Money Platform
Running total for
items counted so
far including what
is currently on the
Money Platform
Home key - returns
user to the Home
page from any
location
Directional
navigation keys
END key - this key
is used to END a
count
- key, for
subtracting or
entering negative
numeric values
CLOSEOUT
#1 Total = $16.09
$75.00
Bills
$5
USD x 15
Loose
6

7
Mode Description
Loose bills For counting loose bills of the selected denomination. Loose bills are
counted by placing 15-20 bills on the money platform at any one time.
This stacking process is repeated until all the bills have been counted.
Straped bills For counting Straps of straped bills of the selected denomination. Bills have
to be strapped together in a xed quantity. A typical strap quantity is 50 or
100 bills. Each strap must be placed on the money platform one on top of
another.
Clipped bills For counting bills of the selected denomination that are clipped together in
a xed quantity. A typical clip quantity is 10 or 20 bills.
Sleeved bills For counting bills of the selected denomination that are packaged in a
sleeve
in a xed quantity. A typical sleeve quantity is 50 or 100 bills.
Bagged/
Rolled coin
For counting bagged/rolled coins of a selected denomination.
Bags/Rolls can be counted even if only part full.
Tellercup For counting loose coin of a selected denomination in a Tellercup.
Full Bag/roll For counting full bags/rolls of any denomination.
What can be counted with T-iX
Money Counting Modes
T-iXhas many different modes for counting money. A mode is a term used by Tellermate to describe
the different ways in which money is packaged. Modes will differ according to T-iXmodel.
It is extremely important when counting money that the T-iXis set to the correct mode, to avoid
miscounts.
7

8
Counting - Tasks
From the Home screen press to select a
task then press to confirm.
*Counting tasks differ by T-iXmodel, your T-iXmay have
some but not all of the tasks described below.
Task Type Description
Closeout At the end of a shift or the working day, user counts the contents of a cash
drawer, or other organised collection of money. This identifies the overall
cash total and allows preparation of a pre-determined amount of cash as a
change bank.
Alternatively, the user completes the same function but leaves no bank.
Deposit User prepares money for deposit at a bank or collection by a“cash-in-
transit” organisation. Includes the preparation of full rolls of coin or straps
of bills and is likely to concentrate on the counting of prepared straps and
bags.
Safe Check User counts the contents of a safe that might also have a nominated
amount of money (bank) that is retained to provide change to drawers.
Register audit For added security, user may conduct a spot audit on a given drawer. This
gives greater visibility of drawer contents against an expected figure to
prevent unauthorised removal of cash and is also useful to quickly check
customer claims of being short changed. Register audit counts do not get
added into the grand total.
Pickup User counts the high-value bills and vouchers that are removed from the
drawer to prevent excessive values of cash being held“on the shop floor”
throughout the working day.
Bank Check User checks the contents of drawers that have pre-prepared start banks
prior to issuing to a cashier.
Bulk Bills User validates the contents of“bricks”or straps of bills by comparing a
weight displayed on the unit with a table of permissible weights for the
selected denomination.
Payment Check User checks the value of a number of bills (loose, straped, clipped or
sleeved) and rolls of coins before accepting them from, or issuing them to, a
customer.
HOME
Pickup
Closeout
Deposit

9
Counting - Getting Started
Starting
To switch on-
Press the key.
Home Page
The T-iXsoftware will come with pre-programmed
counting tasks to help process money.
Use the keys to select a count task
and confirm by pressing .
Using the keypad
(only on selected models)
The keypad allows one to enter reference numbers and
the value of “other media” items such as checks and credit
cards. It can also be used to directly enter the amount of
any denomination, rather than counting it on T-iX.
Keying in a value
In count mode select the denomination using the keys,
enter the value of the denomination using the keypad then
press the +key to confirm the amount.
If a mistake has been made when entering a denomination,
select the denomination and press the key to clear the
entry and start again.
HOME
Pickup
Deposit
Closeout

10
Counting - Getting Started
BALANCE (Z)
Back
1234567.89
Balance (Z) =
Z Balance**
** only available on models with a keypad
In certain models the user may be required to enter a
Z Balance (Also known as Expected Take, Zread, Xread).
This is the expected take for the day and the till contents
will be counted and balanced against this figure. To
enter a Z balance simply key in the value using the
keypad and press to confirm.
Selecting a Bank Value*
T-iXmodels may be programmed with 4 preset
bank values.
A bank value can be chosen at the beginning of a
count before anything has been added by pressing the
right hand key named “Bank” in the illustration.
Repeatedly press this button to scroll through the 4
preset values and no bank. Once a bank value has been
chosen, begin the count and the bank value will be
deducted from the total at the end of the count.
* Only available with certain models.
** Only available on models with a keypad.
Reference Numbers
T-iXhas the capability to input reference numbers for
Registers, Cashiers, Operator and Store*. To enter a
reference number simply use to highlight the
reference, (Register is highlighted in this illustration)
then press to nudge the reference number between
0-99.
For T-iXmodels with a numeric keypad the user can
key in the number via the keypad and confirm by
pressing .
* Only available with certain models.
CLOSEOUT
Cashier 0
Register 1
Operator 0
Back
CLOSEOUT
Bank = $75.00
$4.27
Coins
1c
USD
x 427
Bank
Tellercup

11
Counting - Bills
Counting Loose Bills
Count one denomination at a time.
Use the key to select the denomination. Stack the
bills against the short side of the Money Platform with
the platform up as per diagram.
Stack in batches of 15-20 bills at a time without
removing them. T-iXwill beep to confirm the money
has been placed on the Money Platform.
Leave the first stack on the Money Platform and add
the next stack of the same denomination. When
finished with a denomination remove all of the bills
together. T-iXwill beep to confirm the money has been
counted and added to the total.
Counting Strapped Bills
Straped bills (e.g. 50 or 100 bills) of the same
denomination can be counted without removing the band.
Use the key to select the denomination.
Press the left hand key to select Strap mode. Put
the first Strap on the money platform. When the value is
displayed, more strapped bills of the same denomination
may be added.
If REMOVE BAND appears, remove all the bills from the
money platform, press the left hand key to select
“loose”count mode and count the last Strap in batches of
15-20.
Counting clipped bills*
*Clips must be calibrated prior to use
Use the key to select the denomination.
Press the left hand key to select clip mode. Put
the first clipped Strap on the Money Platform. When the
value is displayed, more clipped bills may be added.
If REMOVE CLIP appears, remove all the bills from the
Money Platform, press the key to select loose
count mode and count in batches of 15-20.
Stack without
removing
15-20 Bills
CLOSEOUT
#1 Total = $16.09
$75.00
Bills
$5
USD
x 15
Loose
CLOSEOUT
#1 Total = $92.09
$500.00
Bills
$5
USD
x 100
Strap
CLOSEOUT
#1 Total = $592.09
$50.00
Bills
$5
USD x 10
Clip

12
Counting - Bills
Counting Sleeved Bills
Use the key to select the denomination.
Press the left hand key to select sleeve mode.
Place the first sleeved Strap on the Money Platform.
When the value is displayed, more sleeved bills may
be added.
If REMOVE SLEEVE appears, remove all the bills from
the Money Platform, press the left hand key
to select loose count mode and count in batches of
15-20.
CLOSEOUT
#1 Total = $642.09
$500.00
Bills
$5
USD
x 100
Sleeve

13
Counting - Coins
When counting coins in rolls or a
Tellercup it is advised that the tray is
placed down as shown in picture
Counting Full Rolls
T-iXis set up to count full coin rolls of any denomination.
The next three sections show how to count full rolls.
• Use the key to select Full Roll.
• Place the full roll on the Money Platform. (T-iXwill
automatically recognise the denomination)
• If there are more full rolls place them on the Platform
one by one.
• T-iXwill hold about 5-6 full rolls on the platform.
• If “SUSPECT ROLL” is displayed, scroll to the
correct denomination using the button. The
total value of the roll will be displayed.
Review Full Roll Table
This mode allows one to view, clear or manually enter
the Full Rolls that have been counted.
• Use the key to select Full Roll.
• Press the left hand key to access the
review table.
• Select the denomination by using the key.
• To clear a denomination press the key.
To manually enter a denomination press the right hand
labelled + or center key labelled -
to increase / decrease full roll quantities by
denomination by increments of x 1 full roll.
Alternatively, to input or remove larger quantities of
rolled coin, key in the number of rolls then press the
key labelled - or +.
Press the left hand to return to the Full Roll
count screen.
CLOSEOUT
#1 Total = $41.09
++Added++
Full Roll
Full Roll
USD
Review
REVIEW SCREEN FOR Full Roll
Back -+
1c x (2) 1.00
5c x (2) 4.00
10c x (6) 30.00

14
Counting - Coins
Counting Rolls (or partial rolls)
Roll mode allows the user to count the contents of a
roll
(full / part full) of a pre-selected denomination.
• Use the key to select the denomination.
• Press the left hand key to select Roll mode
(see pg 6 for counting modes).
• Put the roll on the Money Platform and T-iXwill
display the value of its contents.
Counting with a Tellercup
Cup mode allows the user to count loose coins.
Each denomination must to be counted separately.
• Use the key to select the denomination.
• Press the left hand key to select Tellercup
mode (see pg 6 for counting modes).
• Place the Tellercup on the Money Platform; T-iX
will display the value of its contents.
To make up full rolls of coin, place the empty Tellercup on the Money Platform and
add coins until the required value is displayed.
When “AutoScroll” is activated T-iXwill scroll automatically to the next denomination,
in sequence from the lowest to the highest value.
Coin denominations must always be separated before counting.
Do not count rolls of coin in the TellerCups; place them directly onto the
Money Platform.
Do not stack multiple rolls of coin on the denomination screen. Roll stacking is only
available for Full Roll.
CLOSEOUT
#1 Total = $42.09
++Added++
Coins
1c
USD
Roll
CLOSEOUT
#1 Total = $42.09
$5.85
Coins
5c
USD
x 117
Tellercup

15
Counting - Other Media
Counting Coupons/Vouchers
Use the keys to select coupons (see top right of
display).
Use the keys to scroll through the enabled
coupons. Coupons and vouchers can be counted by
stacking on the money platform in the same way as
bills. Alternatively, the values can be keyed in using the
numeric keypad.**
** only available with certain models
For coupon set up see page 22
Counting Tokens
Use the keys to select tokens (see top right of
display).
Use the keys to scroll through the enabled tokens.
Tokens can be counted in the same way as coins or
alternatively the values can be keyed in using the
numeric keypad.**
** only available with certain models
For token set up see page 22
Other Media*
*Only available in models with a keypad
This function caters for positive or negative monetary
values that can not be weighed i.e. checks, electronic
(card) payments, refunds and petty cash.
Use the keys to select Other Media (see top right
of display).
Use the left hand key to scroll through the
enabled Other Media items. Key in the value for each
individual item and add it to the total by pressing the
+or to enter positive or negative values.
For other media set up see page 22
CLOSEOUT
#1 Total = $16.09
$75.00
Coupons
Gift Cert
USD
x 15
Loose
CLOSEOUT
#1 Total = $42.09
++Added++
Tokens
Token1
USD
Roll
CLOSEOUT
#1 Total = $47.09
#1 1.00
Other Media
1234.00
#2 4.00
#3 3.00
Check

16
Counting - Ending a Count
Ending a Count
When all items have been counted press the key.
This ends the current count and displays the Count
Summary screen (see illustration). To view a count
summary of another currency that has been counted
simply press the middle key for currency.
Reviewing & Amending the Count
Scroll up and down using the key to review the count. If the summary is satisfactory press
to move on to COUNT REVIEW (See below).
If an error has been made or an amendment is needed, scroll to the item that needs to be amended
and press to confirm. A screen will then display the item to be edited.
End of Count Options
Pressing from the Count Review screen above will then display the End of Count Options.
Summary of End of Count options:*
Next Register - Starts a new register of the current counting task. When using a multi till unit,
current register data will be saved to memory.
Print Register - Prints count results from current register.
Send Register - Sends current data to PC.
Clear Register - Clears the current data and returns to the Home Page.
End/Home - Ends current count and returns to the Home Page.
*Options are model specific, not all options may be available in your model.
COUNT SUMMARY
1c (437) $4.37
5c (117) $5.85
10c (89) $8.90
Back Currency
COUNT REVIEW
Total $1234.56
Reference Numbers
Bank $50.00
Back
COUNT REVIEW
Balance $1240.00
Under by $-5.44
Back
END OF COUNT OPTIONS
Next Register
Print Register
Send Register
Back
END OF COUNT OPTIONS
Clear Register
END/Home
Back

17
Counting - Multi Till
Tasks and Multiple Transactions
For models T-iX3550 & T-iX4550
T-iXmulti-till software comes with pre-programmed tasks to help process money. Furthermore T-iX
can process multiple transactions from many cashiers and registers. When a register number is
entered T-iXsearches its internal records to see if this drawer has previously been used. Any new
transactions will be added into the GRAND TOTAL with those that have already been processed.
T-iXmulti-till allows the user to count, store and consolidate up to 150 registers.
Tasks
To select a task press the key. To confirm and start the task press the key.
T-iXmulti-till has four different counting tasks which cover the requirements of a multi-till
environment.
Closeout: Count an entire register and deduct standard bank. Adds to the GRAND TOTAL memory.
Pickup: Count skimmed Bills / Checks / Coupons and other non-cash items. Adds into register total
in addition to theGRAND TOTAL.
Bank Preparation: Count cash ready for Banking. Banking totals are not added into the GRAND
TOTAL.
Register audit: Perform a full register audit and deduct a standard bank, carry out a safe check or
check a coin delivery. Register audit totals are not added into the GRAND TOTAL but simply treated
HOME
Pickup
Closeout
Deposit
HOME
Deposit
Pickup
Register Audit

18
Counting - Multi Till
Tasks and Multiple Transactions
T-iXmulti-till has four additional tasks which assist the management of count information in
a multi-till environment. These tasks can be accessed from the Home Page.
HOME
Print/Clear/Send
View Grandtotals
Amend Other Media
View & Amend Registers
VIEW & AMEND REGISTERS displays a list of drawer totals in addition to the current Grand Total for
all registers counted. VIEW & AMEND REGISTERS also allows Amend, Print, Delete or Send data to a
PC for individual registers.
Start at the Home Page. Using the key, scroll to VIEW & AMEND REGS. Press .
Using , scroll through the list of registers to highlight the required register and press . Four
options are displayed: Amend, Print, Delete & Send (data to a PC). Use the key to select the
required option and press .
G.Total 3089.58
#1 1249.73
#2 1790.12
#3 49.23
Back
Amend Registers
Amend allows amendment of any reference numbers, bank values, cash, coupons, tokens or other
media items by using the keypad to manually enter the change. If a mistake has been made that
requires a re-count of a particular denomination, return to the counting task where the mistake was
made (closeout or pickup) and re-enter the relevant drawer number. Using the key, scroll to the
relevant denomination. Press the key to clear the value counted for that denomination and then
re-count the money for that denomination only. All totals & grand totals affected by this amendment
will be updated, and a print out will automatically be generated.
HOME
View Grand Totals
View + Amend Register
Print/Clear/Send
Register #3
Amend
Print/Send
Delete
Back

19
Counting - Multi Till
View Grand Totals
Displays the total number of registers counted and the combined grand total of all regs. Starting at
the page, use the key to scroll to View Grandtotals and press . Data can be printed or
sent with a full breakdown by denomination of the money counted across all registers by pressing
the relevant key.
If registers have been counted in
more than one currency press the
key to view the other currencies.
Print/Clear/Send
Print
Start at the page. Using the key, scroll to Print/Clear/Send and press . The PRINT TOTALS
screen will be displayed:
Here are descriptions of the print options available:*
Totals for each register - Prints a summary of all register numbers and their individual totals.
All Registers Full Details - Prints a full breakdown by denomination for each register counted.
Grand Total - Prints a Grand Total summary by denomination.
Check List - Prints a full listing of Checks entered for all registers.
All Other Media - Prints a full listing of all media including Checks entered for all
registers.
*Printer is an optional extra
Send Totals (PC)
To send totals to a PC use the key to scroll to Send Totals (PC) and press . Data for all
registers will be sent to the PC.
Clear all totals
To clear totals use the key to scroll to CLEAR ALL TOTALS and press . The display will show
“Clear all totals, are you sure?”, use the key, scroll to Yes press to confirm.
IMPORTANT:
Totals must be cleared every day before beginning any counts for a new business day.
View Grand Totals <$>
No. Registers 99 (150)
Grand Total $223344.69
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PRINT TOTALS
Grand Total
All Registers Full Details
Totals for Each Register
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PRINT TOTALS
All Other Media
Check list
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