Telos HX6 TALKSHOW User manual

TELOS Hx6
Six-line Broadcast Phone System
USER’S MANUAL
Manual Version 1.0.2, August 2014
part#: 1490-00089-001

Hx6 Manual
© 2014 TLS Corporation. Published by Telos Systems/TLS Corporation. All rights reserved.
Trademarks
Telos Systems, the Telos logo and Hx6 are trademarks of TLS Corporation. All other
trademarks are the property of their respective holders.
Notice
All versions, claims of compatibility, trademarks, etc. of hardware and software products not made by Telos
mentioned in this manual or accompanying material are informational only. Telos Systems makes no endorsement
of any particular product for any purpose, nor claims any responsibility for operation or accuracy. We reserve the
right to make improvements or changes in the products described in this manual which may affect the product
specifications, or to revise the manual without notice.
Warranty
This product is covered by a five year limited warranty, the full text of which is included in this manual.
Updates
The operation of the Hx6 is determined largely by software. We routinely release new versions to add features and
fix bugs. Check the Telos web site for the latest. We encourage you to sign-up for the email notification service
offered on the site.
Feedback
We welcome feedback on any aspect of the Hx6, or this manual. In the past, many good ideas from users have made
their way into software revisions or new products. Please contact us with your comments.
Service
You must contact Telos before returning any equipment for factory service. We will need the serial number, located
on the back of the unit. Telos Systems will issue a Return Authorization number which must be written on the
exterior of your shipping container. Please do not include cables or accessories unless specifically requested by the
technical support engineer at Telos. Be sure to adequately insure your shipment for its replacement value. Packages
without proper authorization may be refused. US customers please contact Telos technical support at [phone].
All other customers should contact your local representative to make arrangements for service.
We support you...
By Phone / Fax:
You may reach our 24/7 Support Team anytime around the clock by calling [phone].
For billing questions or other non-emergency technical questions, call [phone] between 9:30 AM to 6:00
PM USA Eastern Time, Monday through Friday.
Our fax is [phone].
By E-Mail:
Technical support is available at [e-mail].
All other inquiries at [e-mail].
Via World Wide Web:
The Telos Web site has a variety of information which may be useful for product selection and support.
The URL is www.Telos-Systems.com
10 9 8 7 6 5 4 3 2 1

Telos Systems USA
Telos Systems
1241 Superior Avenue E
Cleveland, OH 44114 USA
[phone] (phone)
[phone] (fax)
[phone] (24/7 Technical Support)
[e-mail]
[e-mail]
Notices and Cautions
CAUTION:
THE INSTALLATION AND SERVICE INSTRUCTIONS IN THIS MANUAL ARE FOR USE BY QUALIFIED
PERSONNEL ONLY. TO AVOID ELECTRIC SHOCK, DO NOT PERFORM ANY SERVICING OTHER THAN
THAT CONTAINED IN THE OPERATING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER
ALL SERVICING TO QUALIFIED PERSONNEL.
WARNING:
TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOIS-
TURE.
USA CLASS A COMPUTING DEVICE INFORMATION TO USER. WARNING:
This equipment generates, uses, and can radiate radio-frequency energy. If it is not installed and used as directed by
this manual, it may cause interference to radio communication. This equipment complies with the limits for a Class
A computing device, as specified by FCC Rules, Part 15, Subpart J, which are designed to provide reasonable protec-
tion against such interference when this type of equipment is operated in a commercial environment. Operation
of this equipment in a residential area is likely to cause interference. If it does, the user will be required to eliminate
the interference at the user’s expense. NOTE: Objectionable interference to TV or radio reception can occur if
other devices are connected to this device without the use of shielded interconnect cables. FCC rules require the use
of shielded cables.
CANADA WARNING:
“This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the Radio Interference
Regulations of the Canadian Department of Communications.”“Le present appareil numerique n’emet pas de
bruits radioelectriques depassant les limites applicables aux appareils numeriques (de Class A) prescrites dans le
reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada.”
This symbol, wherever it appears, alerts you to the presence
of uninsulated, dangerous voltage inside the enclosure –
voltage which may be sufficient to constitute a risk of shock.
This symbol, wherever it appears, alerts you to important
operating and maintenance instructions. Read the manual.

We support you... . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
A Letter from our Vice President. . . . . . . . . . . . . . . . . . . . . . vii
1 Introduction 1
1.1 The Hx6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.2 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.3 Integrated Service Digital Networks (ISDN) . . . . . . . . . . . . . . . 2
2 Installation 5
2.1 Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.2 TELCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.2.1 Plain old telephone service – POTS . . . . . . . . . . . . . . . . 6
2.2.2 Integrated Service Digital Networks – ISDN . . . . . . . . . . . . 6
2.2.3 Integration with a PBX . . . . . . . . . . . . . . . . . . . . . 8
2.3 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.3.1 Analog Audio . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.3.2 AES/EBU Digital Audio . . . . . . . . . . . . . . . . . . . . . 9
2.3.3 Livewire Audio . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.4 Basic Web Interface Conguration . . . . . . . . . . . . . . . . . . . 11
2.5 Client Conguration . . . . . . . . . . . . . . . . . . . . . . . . .13
2.5.1 Vset6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.5.2 XScreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.5.3 Axia iQ surface . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.5.4 Axia Element surface . . . . . . . . . . . . . . . . . . . . . . 16
3 User Operation 17
4 Detailed Conguration & Reference 23
4.1 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
4.1.1 Audio Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 24
4.1.2 Telco Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.1.3 System Menu . . . . . . . . . . . . . . . . . . . . . . . . .26
iv |
Table of Contents

HX6 MANUAL | v
4.2 Web User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.2.1 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.2.2 Telco . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
4.2.3 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.2.4 Setup Wizard. . . . . . . . . . . . . . . . . . . . . . . . . . 37
4.2.5 Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . .39
4.2.6 Livewire Audio . . . . . . . . . . . . . . . . . . . . . . . . . 39
4.2.7 Livewire GPIO . . . . . . . . . . . . . . . . . . . . . . . . .40
4.2.8 Livewire QoS . . . . . . . . . . . . . . . . . . . . . . . . . . 41
4.2.9 System . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
4.2.10 Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
4.3 Back Panel connection . . . . . . . . . . . . . . . . . . . . . . . . 44
4.3.1 Telco interfaces. . . . . . . . . . . . . . . . . . . . . . . . . 44
4.3.2 GPIO interfaces. . . . . . . . . . . . . . . . . . . . . . . . . 45
4.3.3 XLR audio interfaces . . . . . . . . . . . . . . . . . . . . . .46
4.3.4 Network connection . . . . . . . . . . . . . . . . . . . . . .46
4.3.5 AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . .46
5 Technical Data & Troubleshooting 47
5.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5.2 System Software & Firmware . . . . . . . . . . . . . . . . . . . . . 47
5.3 General Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 47
5.4 Troubleshooting ISDN Problems . . . . . . . . . . . . . . . . . . . . 49
5.5 Replaceable Modules and Hardware Servicing . . . . . . . . . . . . .52
5.6 ISDN Cause Phrases/Values . . . . . . . . . . . . . . . . . . . . . . 53
5.7 Livewire AudioTroubleshooting . . . . . . . . . . . . . . . . . . . . 60
6 Specications 63
7 Warranty 67