Telstra T-BOX User manual

ALL YOU
NEED TO KNOW
ABOUT YOUR NEW
TELSTRA T-BOX®

2
Everything you need is here. Your T-Box is how
you watch movies and TV at home, with ease.
Step inside a digital library of on demand
movies, watch and record your favourite TV
programs with the personal video recorder,
sit back and relax. The T-Box even brings you
a full range of internet TV channels and
on-demand content. It’s time to entertain the
whole family and its time to watch what you
want, when you want.
This user guide will make sure you get the
most out of your T-Box, so you can start
enjoying all of the benefits waiting for you
and your family.
HELLO, IT'S TIME
TO MEET YOUR
TELSTRA T-BOX®

01
WHAT’S
INSIDE
03 KEEP SAFE
03 Before you set up your T-Box®
04 Before you switch your
T-Box on or off
04 Before you start using your T-Box
04 Before you replace the remote
control battery
05 Before you throw away any parts
or packaging
06 SAY HELLO TO YOUR NEW T-BOX
06 Here's what you can look forward to
06 Give yourself a box seat
07 The benefits of a BigPond®
broadband connection
07 Enjoy the show
08 OUT OF THE BOX AND INTO THE NEW
08 What’s in the box?
08 Getting to know your T-Box
09 Making the right connections
09 Connecting T-Box to your TV
11 Set ting your T V for mat
11 Connecting T-Box to a home
theatre system
11 Remote control at the ready
11 Putting the power in your hands
12 Entering tex t
13 LET’S GET SET
13 Pair your remote control to your T-Box
14 Set a Parental Control PIN
14 Connect to the Internet
15 Making your connection
19 Tune in digital free-to-air TV
20 Register your T-Box, join BigPond
Movies and subscribe to FOXTEL
22 LET YOUR T-BOX WORK FOR YOU
22 The Home menu
22 Watching what you like
25 Time Shift features
25 The Program Guide
26 Checking a TV channel’s
homepage
27 Recording your favourite programs
29 Playing recorded programs
and movies
29 Using my recordings
30 Features in My Recordings
31 Accessing BigPond Movies
32 Browse BigPond Movies
33 Paying for BigPond Movies
34 Using a BigPond voucher once
a movie has been selected
35 Using a BigPond Voucher through
'My T-Box Account'
35 Using My Rentals
35 Accessing and subscribing to
FOXTEL on T-Box
37 How FOXTEL on T-Box works
38 The play menu and
program options
38 Managing your settings

02
42 A FEW USEFUL BITS
42 LED status indications
42 Standby mode
42 Sleep mode
42 Updates
43 Reset options
43 PROBLEM SOLVING
44 Trouble with your remote control
pairing and connectivity
46 T-Box®freezing
46 T-Box power issues
47 Trouble with BigPond®Movies
48Trouble with your account
48 Trouble with registering your
T-Box or signing up to movies
49 Trouble with hard drive checks
49 Trouble withyourinternetconnection
51 Trouble with your program guide
51 Trouble with free-to-air
channel reception
52 Trouble with your picture
53 Trouble with recording
54 Trouble with FOXTEL on T-Box
54 Trouble with BigPond TV
55 THE WORKING CONDITIONS
56 PRODUCT WARRANTY
58 THE LEGALS
59 TECHNICAL INFO

03
KEEP
SAFE
For your own safety, please read the following instructions:
BEFORE YOU SET UP YOUR T-BOX:
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batteries out of reach of children
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dust and direct sunlight
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falling or being bumped
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ventilation for cooling
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newspapers, tablecloths or curtains, as it may overheat
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ports and plugs
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the T-Box in a temperature range of 0°C to 45°C
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WARRANTY WARNING07bbh[fW_hid[[ZjeX[YWhh_[ZekjXoWgkWb_\_[ZJ[bijhW 
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itdangerous,butanyattempttoopen,modifyordismantleyourT-Boxoritssoftware
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04
BEFORE YOU SWITCH YOUR T-BOX®ON OR OFF:
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is it safe to then switch off from the power point
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T-Box hard-drive
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you could cause an overload that leads to electric shock or a fire
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be used for any other devices
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connection could cause an electric arc, shock or fire
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then pull the plug out by the adaptor block – never by the cord
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access to the switch
BEFORE YOU START USING YOUR T-BOX:
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disconnecting your T-Box from its power supply
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abrasive or alcohol based products
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IMPORTANT:J^[h[_iWh_iae\[nfbei_ed_\oekki[j^[mhed]jof[e\XWjj[ho$
Take the old battery as a sample when you purchase a replacement, and ask
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05
BEFORE YOU REPLACE THE REMOTE CONTROL BATTERY
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or recycling service
BEFORE YOU THROW OUT ANY PARTS OR PACKAGING
Please consider the environment when you dispose of any T-Box®cWj[h_Wbi$
The packaging your T-Box came in is recyclable, please sort and dispose of it
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06
SAY HELLO TO
YOUR NEW T-BOX®
Thanks for choosing the Telstra T-Box®$OekÉh[demj^[fhekZemd[he\W:_]_jWb
Set Top Box, which can bring you movies, and other great content from the
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HERE'S WHAT YOU CAN LOOK FORWARD TO:
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free-to-air digital TV channels available in your area
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There’s even a Series Record feature, so you can automatically record every
episode of your favourite show
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Australian films
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Music Channel, Live News Channel, TVN Racing, V8 Supercars, AFL, NRL and
Sport channels
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on demand, whenever it suits you
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coming week - complete with images, program details and one touch recording
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GIVE YOURSELF A BOX SEAT:
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Please refer to your Getting Started Guide for the best connection options
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07
THE BENEFITS OF A BIGPOND®BROADBAND CONNECTION:
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most from your T-Box®$7bed]m_j^WYY[iijeWmehbZe\]h[WjYedj[dj"ki_d]oekh
BigPond Broadband connection means you’ll be able to enjoy the benefits of:
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so that you are always up to date
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they’re launched including:
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and BigPond Videos
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Reminders and Favourites
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ENJOY THE SHOW:
Even without its BigPond Broadband connection, your T-Box can still give you a
great range of viewing features:
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IMPORTANT: During set up, we recommend that you connect your T-Box to an eligible
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T-Box remains connected to the internet through your BigPond Broadband service so
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If for some reason you have not connected your T-Box to the internet using a BigPond
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the best experience, connect your T-Box via an Ethernet network cable or use a Home
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08
OUT OF THE BOX
AND INTO THE NEW
WHAT'S IN THE BOX?
Here’s what you should find when you first unpack your T-Box®:
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GETTING TO KNOW YOUR T-BOX
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T-Box
External TV Aerial
BigPond®Modem
High Definition TV

09
MAKING THE RIGHT CONNECTIONS
Now that you know your way around, and you’ve read the Safety Information
you’re ready to set up your T-Box®$
It’s not hard to connect it to the power supply, the BigPond®Broadband Internet
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follow Steps 1 to 6 in the Getting Started Guide, then follow the on-screen
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CONNECTING YOUR T-BOX TO YOUR TV
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1. HDMI (recommended)
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10
2. Component (HD Option)
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Connect the round black plug end to your T-Box®$J^[dYedd[Yjj^[8bk["=h[[d
and Red video plugs to your TVs video inputs; and the Red and White audio plugs
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3. Composite (non-HD)
If your TV doesn’t support HD inputs, you can connect the round black plug on
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11
SETTING YOUR TV FORMAT
All the menus and screens on your T-Box®have been optimised for display on
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If you connect to a standard 4:3 aspect ratio screen, or you just use the Mini-
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CONNECTING YOUR T-BOX TO A HOME THEATRE SYSTEM
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So you might want to enhance your T-Box by connecting it to a Home Theatre or
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REMOTE CONTROL AT THE READY
To make life easy, we’ve designed a dedicated remote control that only has the
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This controller uses radio signals rather than infrared light, so it doesn’t even
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PUTTING THE POWER IN YOUR HANDS
Before you can actually use your T-Box remote control, it will need to be ‘paired’
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control is supplied with new batteries installed – along with a special yellow
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12
ENTERING TEXT
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It’s just like writing SMS text messages with a conventional mobile phone keypad:
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and lower case letters by continued presses
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REC
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MENU
GUIDE
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7 pqrs 8 tuv 9 wxyz
0
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13
LET'S
GET SET
Get ready to be entertained! The Getting Started Guide will help you connect
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prompts to set up your preferences and BigPond®8heWZXWdZYedd[Yj_ed$
Once that’s done, your T-Box will check for any software updates and install
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here’s some more in-depth information about the steps which the on-screen
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Please connect your T-Box to your TV as described earlier in this guide and
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c[iiW][È;dj[h_d]ib[[fceZ[1fb[Wi[mW_j$É
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as it could cause issues with the hard drive of your T-Box
PAIR YOUR T-BOX REMOTE CONTROL TO YOUR T-BOX
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First, check page 11 to make sure you’ve prepared your remote and activated the
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If you ever need to pair your remote control again, refer to page 43 for
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WARNING: 8[\eh[Z_iYedd[Yj_d]j^[fem[hikffbo"ÒhijjkhdoekhJ#8ene\\$
Here is how to correctly power off your T-Box:
Note: If you’ve previously used your remote with another T-Box, or you’ve just
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14
SET A PARENTAL CONTROL PIN
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When prompted by the on-screen instructions, enter a 4-digit Parental Control
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If you select ‘No restrictions’; you’ll be able to watch all content on your T-Box
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Make sure you keep a secure record of the PIN you set, as you’ll need it to unlock
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TheParentalControlfunctionisdesignedtohelpyoucontrolwhatchannelsand
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CONNECT TO THE INTERNET
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connects to BigPond®Broadband so that you can watch a range of live BigPond
TV channels, BigPond Videos and choose from Movies and TV shows from
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benefits of the latest software updates, you need to connect your T-Box to the
Internet through your Wi-Fi enabled multiport Home Network Gateway modem,
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more information please visit j[bijhW$Yec$Wk%jXen
ThespeedofyourBigPondBroadbandconnectionwilldeterminethespeedatwhich
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your T-Box will vary with the number of computers and internet devices using your
access connection at the same time, the type of home network connection and
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Note: If youlose your ParentalControlPINyou’llhave toresetyour T-Box orcontact
Telstra Customer Service on 1300 136 841$Jeh[i[joekhJ#8en"i[[fW][*)$

15
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accessories such as Home Network Extenders, compatible modems and plans
or call us on 1300 136 841$
MAKING YOUR CONNECTION
There are three ways to connect your T-Box®totheinternet:
1. Use the Ethernet network cable (Recommended)
If your Home Network Gateway or modem is close enough to your T-Box, you’ll
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If your T-Box is a long distance away from your modem, we recommend that you
use a Home Network Extender such as Ruckus or Power line to connect your T-Box
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When you get to the Internet Connection, follow the on-screen instructions:
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Make sure you’ve connected the Ethernet network cable provided from your
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2. Use Wi-Fi for a wireless connection
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Network Gateway using Ethernet cable directly or using a Home Network
Extender device such as Powerline or Ruckus but if you can’t link your T-Box and
home network gateway with an Ethernet cable, a Wi-Fi connection could be an
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When connecting by Wi-Fi you need to be aware that there are lots of factors
which will impact the speed of your connection, including the distance between
your T-Box and the Wi-Fi gateway; what’s in between the two of them; and
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T-Box may not be able to locate your Wi-Fi home network, in which case you’ll
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Before you start setting up your Wi-Fi connection, for your T-Box ensure that
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16
TosetupaWi-Ficonnectionusingyoursecuritykeyorpasswordyou’llneedtoknow:
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If you need to check these details, the default network SSID and password key
will be printed on the underside of your BigPond®gateway, on the Wi-Fi key card
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When you get to the Internet Connection on-screen instructions:
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;dj[hoekhM_#<_d[jmehaa[o%fWiimehZ
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remote control
If your Wi-Fi network is masked, choose ‘Other network’ from the list then enter
the name and key of your Wi-Fi network manually:
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If you need your T-Box®’s Wi-Fi MAC address you can find this in the System
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If you still can’t connect wirelessly"Y^[Yaj^[b_]^jiedoekhM_#<_]Wj[mWo%
modem to make sure Wi-Fi is enabled, and use a Wi-Fi enabled device like your
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Note: Be careful to use upper or lower case, as your security information will be
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17
Set up a Wi-Fi connection using Wi-Fi Protected Setup (WPS)
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If you have your own Wi-Fi modem or gateway check your user manual
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Telstra Supported WPS Wi-Fi modem gateways
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9_iYe)/(+<eh9WXb[Yedd[Yj_edi
D[j][Wh;L=(&&&i<ehL[beY_joYedd[Yj_edi
When you get to the Internet Connection follow on-screen instructions:
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I[b[YjÈ9edd[Yjki_d]MFIÉ
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your T-Box®WdZ]Wj[mWo%ceZ[cjefW_hkf$
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Note: Because your Wi-Fi network can still work if your home network gateway
loses its internet connection, connecting your T-Box to the modem doesn’t
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18
3. Use Home Network Extenders (optional)
A range of optional accessories that can enhance your T-Box®experience
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Gateway is far away from your TV or there is a lot of wireless interference
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Ruckus Wi-Fi Home Network Extender
A Ruckus Device Sets up a point-to-point Wi-Fi connection providing a reliable
wire-like connection that is adaptable to changes in the wireless environment
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Netgear Powerline Home Theatre Kit
A Netgear Powerline Home Theatre kit uses the power circuit in the home, it can
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each other and setup the connection automatically
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