Telstra T-BOX User manual

GETTING
STARTED WITH
YOUR NEW
TELSTRA
TBOX®

02
SAY HELLO TO
YOUR TBOX®
It’s time to put your feet up. Watching movies
and TV should be easy. T-Box brings a library
of on demand movies to rent, a personal video
recorder and the freshest television content
direct to your living room so you can watch TV
the way you want it. The T-Box gives you a range
of internet TV channels too, so your home is
connected to the latest entertainment.
This guide will help you get started as quickly
and easily as possible. It’ll guide you through
installing your T-Box, show you how to connect
to the internet and help you out with any
tricky bits.

01
WHAT’S
INSIDE
02 Before you get started
03 Let's get ready
09 It's time to set you up
14 Can we give you a hand?
15 Looking after your new T-Box®
16 Some useful bits
19 Problem solving
30 The working conditions
30 Technical information
31 Product Warranty

02
PLEASE CHECK YOU HAVE THE FOLLOWING:
1.
4.
7.
2.
5.
8.
3.
6.
9.
1. Your T-Box®device wrapped in a heat sealed plastic bag
2. Power Supply to keep you going
3. Remote control including two AAA batteries
4. RTV aerial cable (2m)
5. TV aerial adaptor
6. HDMI video cable (1.25m)
7. Mini DIN to component/composite video cable (1.25m)
8. Ethernet network cable (3m)
9. This getting started guide
GETTING
STARTED WITH
YOUR NEW
TELSTRA T-BOx®
BEFORE YOU
GET STARTED

03
LET'S GET
READY
Before starting, please go through the next few steps to collect some information.
This will make the set-up of your T-Box®device easier. Please ensure that you keep
this information somewhere handy in case you need to refer to it later.
TBOX REGISTRATION CODE
This can be found on the bottom of your T-Box device. It’s worthwhile making
a note of your registration code here, in case you need it in the future.
Registration Code
BIGPOND®BROADBAND USERNAME AND PASSWORD
This is the user name (often your email address) and password you use for your
Telstra BigPond Broadband service. If you don’t have this or if you have forgotten
it, please call us on 13 2200
BigPond Username @
BigPond Password

04
INTERNET CONNECTION
During set-up, you’ll need to connect your T-Box®to your BigPond®Broadband
service via your modem. You can do this either by using a wired ethernet
connection or wirelessly. A range of optional home network extenders is also
available which can improve your home network connection. You can nd out
more about home network extenders at the back of this guide.
Wired via ethernet – recommended
You can connect your T-Box device to your BigPond Broadband modem using the
yellow ethernet network cable provided. Your T-Box device will need to be close
to both your TV and the modem to let you connect.
Wired via a Home Network Extender (HNE)
If your modem is located in a different room or far away from your T-Box,
why not try a Home Network Extender to ensure the best experience for
streaming content to your T-Box. Home Network Extenders are devices, that
assist in higher signal strength for your modem, which means the chances of
video streaming interruption will be reduced and you can experience better
performance. Telstra offers and recommends two such devices called the
Ruckus™ and the Netgear®Powerline.
Ruckus
A Ruckus device sets up a point-to-point Wi-Fi connection, providing a reliable
wire-like connection that is adaptable to changes in the wireless environment
- and no conguration is required. Once powered on, the units will set up the
connection automatically.
ROOM 1 ROOM 2
ROOM 1 ROOM 2
Internet
phone/cable
ethernet ethernet
HDMI
Modem/
Gateway
T-Box TV
Ruckus 7811
(grey disc)
Ruckus 7111
(white disc)
Internet
phone/cable
ethernet
ethernet
HDMI
Modem/
Gateway
T-Box TV
Netgear
XAV1004
Power
point
Power
point
Netgear
XAVB2504
T-BOX®
T-BOX®

05
Netgear Powerline
A Netgear Powerline Home Theatre Kit (as shown above) uses the power circuit
in the home. It can support four devices and no conguration is required. The
units will search for each other and setup the connection automatically.
For more information on these Home Network Extenders visit:
telstra.com.au/tboxsupport
ROOM 1 ROOM 2
ROOM 1 ROOM 2
Internet
phone/cable
ethernet ethernet
HDMI
Modem/
Gateway
T-Box TV
Ruckus 7811
(grey disc)
Ruckus 7111
(white disc)
Internet
phone/cable
ethernet
ethernet
HDMI
Modem/
Gateway
T-Box TV
Netgear
XAV1004
Power
point
Power
point
Netgear
XAVB2504
T-BOX®
T-BOX®

06
Wireless via Wi-Fi
This lets you connect your T-Box®device to your BigPond®Broadband modem
without cables. This is useful if your T-Box and TV aren’t near your modem.
You’ll need a Wi-Fi modem and your Wi-Fi security information to connect
this way. If you use a BigPond Home Network Gateway, you can nd the Wi-Fi
security information either printed on the bottom of the gateway or on the Wi-Fi
card provided with the gateway.
You can setup Wi-Fi with your T-Box in a couple of ways:
• With a password
• Using Wi-Fi Protected Setup (WPS) with compatible modems/gateways. You should
check your modem’s user guide to see if it’s WPS compatible
Network name, also called SSID
Password, also called WPA or WEP key
When connected, follow the on-screen instructions to select how to connect
with Wi-Fi. You’ll also nd more information on Wi-Fi connections in the T-Box
User Guide.
Wi-Fi connections can be affected by various factors in your home, such as
other wireless devices, obstacles blocking the signal and the distance between
the modem and the T-Box device. You need to consider these factors when
setting up your T-Box. Telstra also has a range of Home Network extender
accessories to make connecting easier.
ONLINE REGISTRATION  THE SIMPLE WAY TO GET
THE MOST OUT OF YOUR TBOX
Full registration of your T-Box is important to enable access to all features for
eligible customers.
You’ll need to have a computer connected to the internet and ready to use to
register your T-Box. During set-up you’ll be prompted to register your T-Box at
telstra.com/tboxsetup, just follow the instructions on screen. You will also have
the option to join BigPond Movies or, if eligible, subscribe to Foxtel on T-Box.
Foxtel on T-Box gives access to a selection of popular Foxtel channels. For more
information visit telstra.com.au/tv/tbox/foxtel-tbox.

07
Your T-Box®includes:
• Full program guide on-screen seven days in advance
• Movie rentals on demand from BigPond®Movies
• All recording features via My Recordings including Series Record
• A range of BigPond TV channels
• Play your personal collection of music, videos and photos on your TV using My Media
• Applications including Game Analyser (NRL and AFL), YouTube®and Picasa
• Access to BigPond Videos on demand on your T-Box
• The ability to record two free-to-air programs simultaneously
If your T-Box isn’t registered, features will be limited to:
• Digital free-to-air channels
• Basic TV program guide like 'now and next'
• Basic recording features such as manual timed recordings
You will also need to ensure that your T-Box is connected to the internet to
receive the latest rmware on your T-Box. If you don’t connect your T-Box
to BigPond Broadband, you will have limited technical support available.
CREDIT CARD DETAILS
Credit card details are needed when you sign up to BigPond Movies. As well as a
payment option, an Australian credit card is necessary to verify your age. Some
content in the BigPond Movies store is only suitable for viewing by those over 15
years or 18 years.
You will have two payment options during set-up:
• On your Telstra Bill – When you choose to use the Telstra Bill payment method,
your credit card will not be charged for your movie rentals but is still required
for age verication
• On your registered Credit Card – All BigPond Movie charges will appear on
your credit card bill
For your own security, please don’t write down your credit card details.

08
PERSONAL IDENTIFICATION NUMBER PIN
During the set-up process, you will be asked to choose 2 PINs; Parental Control
PIN allows you to restrict access to various content classication types such
as: M, MA15+ and R18.
Parental Control PIN (four digits)
BigPond®Movies Account PIN lets you restrict BigPond Movies purchases
and must be entered before you rent. You’ll need this for future reference.
BigPond Movies Account PIN (four digits)

09
IT'S TIME TO
SET YOU UP
STEP 1
Get your T-Box®remote control ready
• Open the battery cover by sliding it downwards
• Make sure the batteries are inserted correctly
• Close the battery cover
Note: Your remote will have two batteries supplied (battery type: AAA).

10
STEP 2
Connect your T-Box®device to your TV aerial
Use the TV aerial cable provided to connect your T-Box to your TV aerial. There
is often a socket in the wall, which connects to an external TV aerial. When
connecting the TV aerial cable to a female wall socket, you’ll need to use the
included adaptor.
STEP 3
Connect your T-Box device to your TV Your T-Box device will work with a range
of TVs, and different cables are included in the kit. Depending on the available
inputs in your TV, you’ll need to connect in one of the following ways:
HDMI (recommended)
Connect your T-Box device to your TV with the HDMI cable provided. HDMI
supports audio and video. Your HDMI connection must be HDCP compliant in
order to watch BigPond Movies. Take note of the input you use to connect your
T-Box®to your TV so you can easily nd the source or channel on your TV screen.

11
Component (optional)
Using the Mini DIN to component cable, connect the round black plug to your
T-Box device. Connect the RED/GREEN/BLUE video cables to the TV video inputs
and the RED/WHITE audio cable to the TV audio inputs.
Composite (doesn’t support HD)
Using the Mini DIN to composite cable, connect the round black plug to your
T-Box device. Connect the YELLOW video cable to the TV video input and the
RED/WHITE audio cable to the TV audio inputs.

12
STEP 4
Power up
Turn on your TV, then plug your T-Box®device into a power source with the power
cord supplied, and switch it on.
STEP 5
Select the TV input/channel you want to use to connect your T-Box device.
Press the ‘Source’ or ‘Input’ button on your TV or TV remote to nd the channel
you used to connect your T-Box device, like HDMI or AV1. You’ll know you’ve
selected the correct channel when you see T-Box information appear on your TV.
STEP 6
Follow the on-screen instructions.
The instructions on your TV will now take you through the rest of the setup
process. Please follow the instructions all the way through to the end.
Refer to the T-Box User Guide for more information.

13
USING YOUR TBOX®REMOTE
PORTS ON YOUR TBOX
Standby
Play/Pause
Fast Forward
Access to the vertical
and horizontal EPG
Change channels
Full screen
Recording
Colour buttons
(dened on screen)
Mute
Fast rewind
OK/Enter
Volume
Back
Favourite
Numbers and text
Program guide
Cancel/delete
Menu
RF In RF Out Digital
audio Left/Right audio HDMI S-video USB Ethernet Power
Note: Telstra has also created an iPhoneTM and Google PlayTM application
which acts as a remote control for the T-Box. It is a free, fun, easy-to-use
app that turns your mobile device into a remote control. So wherever you
are in your house, you can control your T-Box. Visit telstra.com.au/tv/tbox/
support/ for more info

14
CAN WE GIVE
YOU A HAND?
THERE ARE SOME SIMPLE THINGS YOU CAN CHECK YOURSELF FIRST
• Is your T-Box®device and TV switched on? Can you see a light on the front
of the T-Box device?
• Have you selected the correct source, input or channel on your TV?
• Are all your connections correct and secure?
• Try switching off your TV and put your T-Box device in deep sleep mode by pressing
the power button for 3 seconds, then wait for 20 seconds and switch it on again
You’ll also nd troubleshooting tips in your T-Box User Guide; this can also be
found online along with our FAQs.
Visit telstra.com/tbox or call T-Box support anytime on 13 2200.
NEED MORE HELP WITH YOUR HOME ENTERTAINMENT SETUP?
We'll help you setup and network your new devices and network your old
favorites such as computer, console or tablet, to ensure they are working
together.
You can choose to have your Telstra Plus service delivered over the phone or at
home. Service is delivered by our expert techs.
For a free quote, please call Telstra Plus Premium Support
on 13000 TPLUS (1300 087 587). Our mobile technicians and phone support
crew are available seven days a week from 8am to 10pm AEST Monday to Friday
and from 9am to 6pm AEST on weekends (except public holidays).

15
LOOKING AFTER
YOUR NEW TBOX®
DO
•Provide enough space around your T-Box device for ventilation purposes
•Keep your T-Box device out of reach of children
• Place your T-Box on a rm and at surface
• Keep your T-Box away from heaters, direct sunlight or humidity
• Power off your T-Box using your remote control before switching it off at
the wall socket
• Dispose of batteries appropriately
• Only use connectors/cables/USB devices suitable for your T-Box
DON'T
• Power off your T-Box by pulling the power cable out or directly switching off
at the wall socket
• Move your T-Box device while switched on or connected to a power source
• Block ventilation by covering your T-Box device or placing it on soft furnishings
• Put your T-Box device in a cabinet that has no ventilation
• Stack your T-Box device on top of or underneath other electronic items
• Keep your T-Box device in hot, cold, damp or dusty places
• Bring a naked ame near your T-Box device
• Put anything close by or on top of your T-Box device that could melt or spill
•Place obstacles between your infra-red remote control and your T-Box
as your remote control may not work
•Only use the power source provided with the T-Box
•Don't try to take apart or repair the T-Box yourself

16
SOME USEFUL
BITS
EXTRAS
A range of optional accessories that can enhance your T-Box®experience
are available.
BigPond Movie Vouchers
You can purchase BigPond Movies vouchers from any Telstra store.
Home Network Extenders
These are particularly useful if your modem or Home Network Gateway is far
away from your TV or there’s a lot of wireless interference preventing a good
connection between your T-Box and your modem. These can be purchased
outright, or on a repayment option, call us on 13 2200.
Ruckus Wi-Fi Home Network Extender provides a point-to-point wireless
connection between your T-Box and modem in different rooms, without running
any new cabling. It features a smart antenna to reduce wireless interference
that may impact performance.
Netgear Powerline Home Theatre Kit turns electrical outlets into a high-speed
home network connections, you can use to connect your T-Box to your modem.
The adaptor has four ethernet ports and supports up to four devices.
LED STATUS INDICATIONS
The LED light on the front left hand side of your T-Box indicates the status
of your T-Box using the following light patterns:
What T-Box
®
is doing LED Light Patterns
Your T-Box
®
is powering up Flashing white every second
Your T-Box
®
is switched on Steady white light
Your T-Box
®
is in standby mode Steady, low intensity red light
Your T-Box
®
is in sleep mode Red light pulses at low intensity every
3 seconds
Your T-Box
®
is receiving a remote
control command Flashing white quickly
Your T-Box
®
is waiting to be
paired
with a remote control
White or red light blinks 3 times in a row,
every 3 seconds
Your T-Box
®
is not connected to
a power source No light

17
STANDBY MODE
Pressing the power button on the remote control will set your T-Box to standby.
You can press the power button to switch it back on.
Your T-Box will continue to manage your downloads and run scheduled
recordings while it’s in standby mode. It is recommended that you do not switch
off your T-Box directly at the power point as this can cause problems with the
hard drive of your T-Box in standby mode. Please put the T-Box into Sleep Mode
before the power plug is removed.
Once your T-Box is in standby mode, it will transition to sleep mode based on the
time set in the power-saving mode within ‘Display Settings’ in the ‘Settings’ menu.
SLEEP MODE
Pressing the power button on the remote control continuously for 3 seconds will
set your T-Box to sleep mode. A message will be displayed on your TV screen
‘Entering sleep mode, please wait.’ This reduces the power consumption of the
T-Box while it is not in use.
You can press the power button on the remote control to switch the T-Box back
on. Note that it takes a little longer to turn your T-Box back on when your T-Box is
in sleep mode. Your T-Box will continue to manage and run scheduled recordings
while it’s in sleep mode. Any movie downloads will be paused until the T-Box
powers up.
UPDATES
If you keep your T-Box connected to the internet and switched on, it will be able
to automatically download and install any operating software updates as soon
as they’re available. (These downloads are unmetered on BigPond Broadband.)
If your T-Box is installing an update:
• Do not switch off your T-Box or press any buttons on your remote control
• The unit will automatically switch itself off and restart once the upgrade
has been completed
ONLINE HELP AND DOCUMENTATION
Go to www.telstra.com.au/tv/tbox/support and discover the following online
help and documentation:
• T-B o x ®User Guide
• My Offer Summary
• Register my T-Box
• Frequently asked questions
• Checking your latest rmware
• T-Box accessories
• Using your T-Box remote control
• iPhone & Google PlayTM App
(T-Box remote control)
• Connect with My Media on your TV
• Home Network Installation Guides

18
RESET OPTIONS
You’ll nd the Reset button on the bottom of your T-Box®. There are three reset
options available to you:
Re-Start Remote Pairing Reset
Press Reset Once. Press Reset Two Times. Press Reset Five Times.
Restarts your T-Box. Your
T-Box will power off as
soon as you release the
reset button. Press the
'power' button on the
remote control to turn it
back on.
Resets the remote control
pairing, so that you can
re-pair your existing
remote control or pair a
new remote control to
your T-Box.
Erases all settings so you
can re-run the entire
set-up process.
No recordings or movies
are deleted.
Recordings currently in
progress are stopped.
IMPORTANT NOTE: Before disconnecting the power supply, rst turn your T-Box
off by putting it in deep sleep mode. Press the power button on the remote for 3
seconds until you see the on screen message ‘Entering sleep mode; please wait.’
Only when the T-Box powers down is it safe to switch off from the power point.
Never pull the cord out of the T-Box directly as it could cause issues with the hard
drive of your T-Box
Reset button