Teltronics Arcata 2826 CIP-D User manual

Arcata
2826/2806 CIP-D
User Guide

This document is the copyright of Teltronics, Inc. and is intended for exclusive use of Teltronics customers. All rights are reserved.
Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious
unless otherwise noted. No part of this document may be reproduced, modified, republished, distributed, displayed or transmitted in any
form or by any means, electronic or mechanical, for any purpose, without the express written permission of Teltronics, Inc.
© 2010 Teltronics, Inc. All rights reserved.
The material in this document has been carefully reviewed; however, Teltronics, Inc. neither guarantees nor represents that this docu-
ment is free of all errors or omissions and reserves the right to make corrections, changes, updates, or revisions to the information con-
tained herein at any time.
The Teltronics and Cerato brand or product names are trademarks/servicemarks of and the exclusive property of Teltronics, Inc. of
Sarasota, FL.
Other than those trademarks/servicemarks held by Teltronics, Inc., any other brand and product names referenced in this manual are
trademarks or registered trademarks of their respective holders and are used here for informational purposes only.
Part Number: 610-0000-0847 Rev B
Teltronics, Inc.
2511 Corporate Way
Palmetto Florida 34221-8478 USA
Visit our web site at www.teltronics.com

28xx CIP-D User Guide i
TABLE OF CONTENTS
UMMARY OF CHANGES 3
SOFTWARE LICENSE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
SUMMARY OF CHANGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
28xx CIP-D Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Quick Tour of the 28xx CIP-D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
PHONE SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
USING THE ARCATA PHONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
ACCOUNT CODE CALLING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
ANSWERING CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
APPOINTMENT REMINDER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
CALLBACK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

ii 28xx CIP-D User Guide
CANCEL/HANG UP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
CONFERENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
CONTACT LIST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
DIAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
DIRECTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
FORWARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
HEADSET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
HISTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
HOLD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
INTERCOM (COM) CALLING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
LINE KEY LABELS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
MUTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
NAVIGATE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
PAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
PARK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
PARK PICKUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
PICKUP (Group and Directed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
PRIVACY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
REDIAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
RING TONES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
SPEAKERPHONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
SPEED DIAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

28xx CIP-D User Guide iii
TIME AND DATE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
TRANSFER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
VIEW EXTENSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
VOICE MAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
VOLUME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
WEB CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
TROUBLESHOOTING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
VIEWING PHONE SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
FCC REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
ACCESS CODES AND AUDIBLE TONES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Audible Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

iv 28xx CIP-D User Guide
This page intentionally blank

28xx CIP-D User Guide v
SOFTWARE LICENSE
TELTRONICS, INC. END USER LICENSE AGREEMENT (10.7.10)
NOTICE: BY DOWNLOADING, INSTALLING, COPYING, ACCESSING, CLICKING ON AN “ACCEPT” BUTTON,
OR OTHERWISE USING THE PRODUCT, END USER AGREES TO THE TERMS OF THIS END USER LICENSE
AGREEMENT. IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF THE END USER, YOU REPRESENT
AND WARRANT THAT YOU ARE ACTING ON BEHALF OF THE END USER AND ARE AUTHORIZED TO
ACCEPT THIS END USER LICENSE AGREEMENT ON THE END USER’S BEHALF AND THAT YOU HAVE THE
FULL AUTHORITY TO BIND THE END USER TO THESE TERMS AND CONDITIONS (SUCH END USER BEING
HEREIN REFERRED TO AS “YOU”). IF YOU DO NOT AGREE TO THESE TERMS AND CONDTIONS, DO NOT
DOWNLOAD, INSTALL, COPY, ACCESS, OR USE THE PRODUCT; AND WITHIN THIRTY (30) DAYS OF
DELIVERY OF THE PRODUCT RETURN THE UNUSED PRODUCT AND PROOF OF PURCHASE TO THE
PARTY FROM WHOM YOU PAID THE PRODUCT PURCHASE PRICE AND LICENSE FEES FOR A REFUND, IF
ANY OR SELECT THE “DO NOT ACCEPT” BUTTON. YOU AGREE THAT YOU HAVE READ, UNDERSTAND
AND SHALL ABIDE BY THIS END USER LICENSE AGREEMENT AND YOU AGREE THAT THIS END USER
LICENSE AGREEMENT IS ENFORECABLE LIKE ANY WRITTEN NEGOTIATED AGREEMENT SIGNED BY
YOU.
THE FOLLOWING TERMS AND CONDITIONS OF THIS END USER AGREEMENT AND SEPARATE
AGREEMENT(S) INCORPORATED HEREIN BY REFERENCE (COLLECTIVELY, “AGREEMENT”) APPLIES TO

vi 28xx CIP-D User Guide
THE PRODUCTS DESCRIBED HEREIN AND FURNISHED TO YOU BY TELTRONICS OR ITS DISTRIBUTOR
OR RESELLER. THE SOFTWARE IS NOT SOLD TO YOU, BUT IS THE PROPERTY OF TELTRONICS AND/OR
ONE OR MORE OTHER THIRD PARTY LICENSORS PROTECTED BY COPYRIGHT LAWS AND
INTERNATIONAL TREATY. ANY USE OF THE SOFTWARE IS GOVERNED BY THIS AGREEMENT. YOU
AGREE THAT YOU ARE LICENSING THE SOFWARE FOR YOUR END USE ONLY AND NOT FOR RESALE OR
REDISTRIBUTION.
1. DEFINITIONS. “Product” means equipment, Software, product documentation and associated services
furnished to You concerning the use and support of the Product. “Software” means software object code,
application interfaces, documentation and any updates, revisions or modification thereto on magnetic tape,
diskette, CD-ROM, semiconductor device or other memory device.
2. LICENSE. (a) With respect to all Software of Teltronics and/or its vendors or suppliers which may be furnished
to You by Teltronics hereunder, You accept and agree to abide by all the license terms and conditions set forth
herein and any other separate license agreements that are specific to, and included in document or shrink wrap
form with the shipment of particular Software, or presented in electronic form (including click wrap form) during the
loading or installation of such Software. In the event of any conflict between the license terms and conditions set
forth herein and any such separate license agreements specific to any particular Software, the license agreements
specific to such particular Software shall prevail with respect to such particular Software. All Software furnished
hereunder shall be licensed only as set forth herein.
(b) Subject to your compliance with this Agreement including the license obligations pursuant to this Section , and
your payment of the applicable license fees, Teltronics grants to You a personal, nontransferable, nonexclusive and
revocable license to use the Software solely with the equipment sold to You by Teltronics or its distributor or
reseller, or such other equipment as may be authorized by Teltronics to support such use of the Software for your

28xx CIP-D User Guide vii
own business operation up to the number of concurrent devices and/or ports as may be authorized by Teltronics.
You shall not copy the Software except that You are permitted to make one (1) copy of the Software, to the extent
that it is made available in a form than is intended to be copied, only for backup purposes, provided that You shall
include on such copy the same copyright notice and proprietary marking that appear on the original Software
including diskette markings.
(c) You shall (i) not modify, translate, reverse engineer, reverse compile, decompile, recompile, disassemble, port,
copy, download or attempt to derive the source code from the Software, and no license to the source code is
provided herein; (ii) take all actions necessary to satisfy your obligations under these license provisions including
the issuance of adequate instructions and monitoring of all appropriate personnel within your organization to
ensure that such personnel satisfy these license obligations; and (iii) promptly return to Teltronics any magnetic
tape, diskette, CD-ROM, semiconductor device or other memory device or system and/or Documentation, which
has been replaced, modified or updated by Teltronics.
(d) The Software and all copies thereof shall at all times remain the sole and exclusive property of Teltronics or its
third party vendors or suppliers, as applicable, and You shall have no title to or interest in such Software and copies
thereof. You acknowledge that the Software constitutes valuable trade secrets of Teltronics and its third party
vendors or suppliers. You agree to use the Software solely in accordance with license provisions herein and all the
terms and conditions of this Agreement and to treat the Software as the confidential and proprietary information of
Teltronics. If You sell or otherwise dispose of the media on which the Software is fixed, such Software must be
erased or destroyed before any such sale or disposal so that the Software is no longer ascertainable from such
media.
(e) If You sell or otherwise transfer or dispose of the equipment which supports the use of the Software in your
business operation, or if You fail to comply with any of the terms of this Agreement, all of your rights hereunder to

viii 28xx CIP-D User Guide
possess and use the Software and all copies thereof shall immediately terminate and You agree to promptly return
the Software and all copies thereof to Teltronics.
3. PRODUCT CHARGES AND LICENSE FEES. Product charges and license fees paid by You are paid in
consideration of the rights granted under this Agreement.
4. TERM. The Agreement is effective upon your acceptance of its terms as herein provided or any use of the
Products and shall continue until terminated. You may terminate this Agreement at any time by returning the
Software and all copies thereof and extracts therefrom to Teltronics. Teltronics may terminate this Agreement upon
the breach by You of any term of this Agreement, and Teltronics shall have the right to injunctive relief enjoining
such acts or attempts constituting a breach (in addition to other legal remedies, all of which are non-exclusive).
Upon such termination by Teltronics, You agree to promptly return to Teltronics the Software and all copies and
extracts thereof. The following provision shall survive any termination of this Agreement: “Limited Warranty,”
“Limitation of Liability,” “Governing Law, Venue and Jurisdiction,” “Enforceability,” “No Waiver,” “Export
Compliance,” and “Entire Agreement.”
5. LIMITED WARRANTY. The only warranty Teltronics provides with respect to any Product is the written Limited
Warranty statement provided with the Product or, if no Limited Warranty statement is provided with the Product, the
Limited Warranty Statement available at the following internet address: http://www.Teltronics.com.
DISCLAIMER. EXCEPT AS SPECIFIED IN THE LIMITED WARRANTY STATEMENT SPECIFIED IN THE
SECTION ABOVE, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS OR WARRANTIES
INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTIBILITY,
FITNESS FOR A PARTICULAR PURPOSE (EVEN IF KNOWN TO TELTRONICS), NONINFRINGEMENT,
SATISFACTORY QUALITY OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE

28xx CIP-D User Guide ix
PRACTICE ARE HEREBY EXCLUDED TO THE GREATEST EXTENT ALLOWED BY APPLICABLE LAW. THIS
DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS WARRANTY SET FORTH ABOVE
FAILS OF ITS ESSENTIAL PURPOSE.
6. LIMITATION OF LIABILITY. IN NO EVENT WILL TELTRONICS BE LIABLE FOR INCIDENTAL, INDIRECT,
SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND EVEN IF THEY ARE
FORESEEN OR FORESEEABLE. TELTRONICS' MAXIMUM CUMULATIVE LIABILITY RELATIVE TO ALL
OTHER CLAIMS AND LIABILITIES, INCLUDING THAT WITH RESPECT TO DIRECT DAMAGES, WILL NOT
EXCEED THE LICENSE FEE PAID FOR THE SOFTWARE GIVING RISE TO THE CLAIM OR LIABILITY. THESE
DISCLAIMERS AND LIMITATIONS OF LIABILITY WILL APPLY REGARDLESS OF ANY OTHER CONTRARY
PROVISION OF THIS AGREEMENT AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN
CONTRACT, TORT OR OTHERWISE, AND FURTHER WILL EXTEND TO THE BENEFIT OF TELTRONICS'
SUPPLIERS, DISTRIBUTORS AND RESELLERS AS THIRD-PARTY BENEFICIARIES. EACH PROVISION IN
THE AGREEMENT WHICH PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTY OR
CONDITION OR EXCLUSION OF DAMAGES IS SEVERABLE AND INDEPENDENT OF ANY OTHER
PROVISION AND IS TO BE ENFORCED AS SUCH.
7. GOVERNING LAW, VENUE, AND JURISDICTION. This Agreement will be governed by and construed in
accordance with the laws of the State of Florida but without regard to that state’s conflict of laws principles. The
parties agree that any action to enforce any provision of this Agreement or arising out of this Agreement or the
business relationship between Teltronics and You will be brought in the state or Federal court of competent
jurisdiction in the State of Florida. You and Teltronics agree that the United Nations Convention on Contracts for
the International Sale of Goods (1980) shall not apply or govern this Agreement, the performance of, or any
transaction between the parties under this Agreement. Reasonable attorney fees shall be reimbursed, with respect
to the foregoing, to the party who prevails on the merits.

8. ENFORCEABILITY. If any provision of this Agreement shall be held to be invalid, illegal or unenforceable, the
validity, legality or enforceability of the remaining provisions shall in no way be affected or impaired.
9. NO WAIVER. Any non-enforcement of any provision of this Agreement by Teltronics shall not constitute a
waiver of such provision or prejudice Teltronics right to enforce such provision.
10. EXPORT COMPLIANCE. The Products including Software, product documentation and technology or direct
products thereof ("Products and Technology") are subject to U.S. export control laws and regulations and the
export of such Products and Technology is conditioned upon receipt of U.S. Government licenses and approvals.
You shall ensure that no Products and Technology shall reach any country where U.S. law prohibits the possession
or use of such Items. You shall comply with all export regulations of the U.S. Department of Commerce and shall
not transfer any Products and Technology from the country of delivery, or to any facility engaged in the design,
development, stockpiling, manufacturing or use of nuclear, missile, chemical or biological weapons, or to any
military end-user or for a military end-use, without first obtaining Teltronics’ written approval and all required
approvals of the applicable U.S. agencies. Your obligations hereunder shall survive so long as You possess or
control the Products and Technology.
11. THIRD PARTY LICENSE AGREEMENTS. A. You acknowledge and agree that installation and/or use of the
Software may be subject to activation by license key.
B. Teltronics licenses or may license certain portions of its software from others, inclusive of certain
components of the Software that consist of open source software (“GPL Software”) subject to the GNU General
Public License, Version 3, June 29, 2007 (the “GNU”), a copy of which will be provided to End User upon its written
request to Teltronics, Inc. 2511 Corporate Way, Palmetto, FL 34221. GPL Software is not owned by Teltronics.
Notwithstanding anything in this Agreement to the contrary, GPL Software is distributed by Teltronics to End User
for End User’s use solely under the terms of the GNU which govern the GPL Software and the copying,
distribution, and modification of the GPL Software. Teltronics may also provide SMS (short message services) and

28xx CIP-D User Guide xi
voice services for interoperating with the Software (“Third Party Software/Services”).Teltronics makes no
representations or warranties as to such Third Party Software/Services or their operation, except to the extent such
third party vendor provides such representation or warranty to Teltronics.
C. Vovida Software License (Version 1.0 Copyright (c) 2000 Vovida Networks, Inc. All rights reserved).
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the
following conditions are met: (i) Redistributions of source code must retain the above copyright notice, this list of
conditions and the following disclaimer;(ii) Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with
the distribution; (iii)The names "VOCAL", "Vovida Open Communication Application Library", and "Vovida Open
Communication Application Library (VOCAL)" must not be used to endorse or promote products derived from this
software without prior written permission. For written permission, please contact [e-mail]. (iv) Products
derived from this software may not be called "VOCAL", nor may "VOCAL" appear in their name, without prior
written permission of Vovida Networks, Inc. (v)THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESSED
OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT ARE
DISCLAIMED. IN NO EVENT SHALL VOVIDA NETWORKS, INC. OR ITS CONTRIBUTORS BE LIABLE FOR
ANY DIRECT DAMAGES IN EXCESS OF $1,000, NOR FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

xii 28xx CIP-D User Guide
12. ENTIRE AGREEMENT. This Agreement and any written agreement executed by Teltronics and You for the
supply of the Software and related Products represent the entire agreement between Teltronics and You and
supersede all prior oral and written communications, agreements, promises, and understandings concerning the
Software and related Products. In the event of any conflict between the terms of any written agreement executed
by You and Teltronics and those of this Agreement, the terms of this Agreement shall prevail. Terms and conditions
as set forth in any purchase order which differ from, conflict with, or are not included in this Agreement, shall not
become part of this Agreement unless specifically accepted by Teltronics in writing.

28xx CIP-D User Guide xiii
TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS
911 EMERGENCY CALLING LIMITATIONS AND OBLIGATIONS
(a) Customer, at Customer’s cost, shall be responsible for procuring the supply, implementation,
connection and support of any required telephone service including emergency 911 call service over the Internet
and/or public switched telephone network (“PSTN”) from one or more third party service providers as required for
use of Products including without limitation, VOIP phone and Soft Phone software and hardware furnished by
Teltronics or its distributors or resellers (“Products”) for voice over internet protocol (“VOIP”) communications.
(b) Customer are responsible for complying with all laws, rules and regulations applicable to the installation
and use of Products (collectively, “Laws”) including without limitation all Laws relating to 911 dialing for emergency
service.
(c) 911 dialing to an appropriate public safety answering point (“PSAP”) for emergency service is limited
when using a VOIP phone and Soft Phone Product co-located with and connected to the switch Product at
Customer’s enterprise location because VOIP communication service may be interrupted, delayed, lost or
terminated due to various causes including but not limited to power outage, excessive bandwidth consumption,
termination of service with or by the network service provider and/ or other T1 provider, product, equipment,
software, system and/or network failures or computer viruses. It is strongly recommended that Customer make
alternative 911 dialing available to employees and other individuals at Customer’s enterprise via traditional wire
line service over the PSTN.

xiv 28xx CIP-D User Guide
(d) Prior to initiating the use of Products in conjunction with any IP network including Internet telephone
service for VOIP communications, Customer shall notify, in writing, each employee and any other person
authorized to use the Products for such VOIP communications (individually and collectively “User(s))” of the
following limitations:
911 DIALING TO AN APPROPRIATE PUBLIC SAFETY ANSWERING POINT (“PSAP”) FOR EMERGENCY
SERVICE IS NOT AVAILABLE WHEN USING ANY PORTABLE VOIP PHONE OR SOFTPHONE PRODUCT AT A
STREET ADDRESS THAT IS DIFFERENT FROM THE STREET ADDRESS OF THE END USER’S ENTERPRISE
WHERE ITS SWITCH IS LOCATED AND CONNECTED VIA AN IP NETWORK CONNECTION TO THAT
REMOTE LOCATION. DO NOT USE SUCH PORTABLE VOIP PHONE OR SOFT PHONE PRODUCT AT THE
REMOTE LOCATION TO PLACE 911 EMERGENCY CALLS BECAUSE SUCH PORTABLE VOIP PHONE OR
SOFT PHONE IS NOT CAPABLE OF COMMUNICATING THE STREET ADDRESS OF THE REMOTE
LOCATION.
EMERGENCY 911 CALLS SHOULD BE PLACED OVER A WIRE LINE PHONE AT THE REMOTE LOCATION
WHICH IS CONNECTED TO TRADITIONAL PUBLIC SWITCHED TELEPHONE NETWORK (“PSTN”) FOR
LOCAL SERVICE OR OTHER PHONE THAT IS CAPABLE OF COMMUNICATING THE STREET ADDRESS OF
THE REMOTE LOCATION TO HELP INSURE THAT SUCH EMERGENCY 911 CALLS ARE ROUTED TO THE
APPROPRIATE PSAP OPERATOR RESPONSIBLE FOR RESPONDING TO EMERGENCIES AT THE REMOTE
LOCATION.
USERS MUST WARN ALL INDIVIDUALS AT THE REMOTE LOCATION THAT SUCH PORTABLE VOIP PHONE

28xx CIP-D User Guide xv
OR SOFT PHONE PRODUCT CAN NOT BE USED TO PLACE ANY SUCH EMERGENCY 911 CALLS FROM
THE REMOTE LOCATION BECAUSE OF THIS LIMITATION. USERS MUST INSTRUCT ALL INDIVIDUALS AT
THE REMOTE LOCATION TO PLACE ANY 911 CALLS FOR EMERGENCY RESPONSE TO THE REMOTE
LOCATION FROM A WIRE LINE PHONE AT THE REMOTE LOCATION WHICH IS CONNECTED TO THE
TRADITIONAL PSTN FOR LOCAL SERVICE OR OTHER PHONE THAT IS CAPABLE OF COMMUNICATING
THE STREET ADDRESS OF THE REMOTE LOCATION TO HELP INSURE THAT SUCH EMERGENCY 911
CALLS ARE ROUTED TO THE APPROPRIATE PSAP RESPONSIBLE FOR RESPONDING TO EMERGENCIES
AT THE REMOTE LOCATION.
(e) If Customer permits any User to use the VOIP phone or Soft Phone Product at a remote location
connected to the switch at Customer’s enterprise location, it is strongly recommended that Customer affix a non
removable label on the hand set of each VOIP phone or Soft Phone Product, prior to any such use that displays the
following clear and conspicuous warning.
DO NOT USE THIS PHONE TO DIAL 911 EMERGENCY SERVICE CALLS UNLESS USER IS PHYSICALLY
LOCATED AT THE FOLLOWING ADDRESS: (INSERT CUSTOMER’S ENTERPRISE ADDRESS WHERE THE
PSAP WILL RESPOND TO 911 EMERGENCY CALLS DIALED THROUGH THE SWITCH).

xvi 28xx CIP-D User Guide
(f) Customer agrees to defend, indemnify and hold harmless Teltronics, its subsidiaries, affiliates and their
respective officers, directors, employees, distributor, agents and suppliers from any obligations, claims, suits,
demands, causes of action, losses, liabilities, fines, penalties, damages, costs, or expenses, (including without
limitation, attorneys fees), arising on account of any injury or death of persons, or damage to property asserted or
incurred by or on behalf of any User, governmental entity or any other party arising out of or resulting from (i) any of
Customer acts or omissions including without limitation, any failure of Customer to comply with any Laws; or (ii)
any use, inability to use, removal, failure, delay, error, breakdown, absence, outage or interruption of any telephone
service including emergency 911 call service over the Internet and/or PSTN or any software, hardware or Product
including without limitation, any VOIP phone or Soft Phone Product.

28xx CIP-D User Guide xvii
SUMMARY OF CHANGES
Revision A, January 2010
• Initial Release
Revision B, December 2010
• Added information for Arcata 2826 phone.
• Changed product name from Vision i-Phone
to Arcata

xviii 28xx CIP-D User Guide
This page intentionally blank