Tempur-Pedic TEMPUR-Ergo Premier User manual

WiFi Smart Control Reference Guide
TEMPUR-Ergo®Premier
Patents pending
© 2015 Tempur-Pedic Management, LLC. All Rights Reserved. 10003-PC-B207-01 Rev

Table of Contents
COMMONLY ASKED QUESTIONS AND ANSWERS ............................................................. 3
INSTALLATION & SETUP .................................................................................................. 4
OPERATING INSTRUCTIONS............................................................................................. 8
Using the head and leg lift controls .......................................................................... 8
Saving and recalling memory positions.................................................................... 8
Using massage features ........................................................................................... 8
USING FACTORY RESET FOR THE WI-FI MODULE ............................................................ 9
TROUBLESHOOTING ...................................................................................................... 10
TEMPUR-Ergo®Premier

Questions and Answers
INTRODUCTION
Many Tempur Ergo-Premier adjustable foundations
were manufactured with a WiFi interface, enabling
control of the foundation's functions via a smart device,
including Apple iOS and Android devices.
WHAT IS THE WI-FI MODULE?
The Wi-Fi Module is a device included with
selected TEMPUR-Ergo Premier and TEMPUR-Ergo
®
Grand adjustable bases that allows you to control the
system with a supported smart device. Compare your
base to the photos below to determine whether or not
your base has a Wi-Fi module.
WHICH SMART DEVICES ARE SUPPORTED?
• Mobile phones and tablet computers running Android
™
operating system version 2.3 or higher and with Wi-Fi
capabilities (specically 802.11 b/g at 2.4GHz)
• Apple
®
iPhone
®
, iPod touch
®
, iPad
®
, and iPad
®
mini
devices running iOS 5.0 and higher
• Kindle
™
Fire HD and HDX
I’M NOT SURE WHETHER MY SMART DEVICE IS
COMPATIBLE WITH THE WI-FI MODULE AND APP.
Contact the manufacturer of your device for
conrmation.
WHAT IS THE DIFFERENCE BETWEEN HOME NETWORK
MODE AND DIRECT MODE? WHICH ONE SHOULD I USE?
The direct mode makes a connection between your
smart device and the adjustable base’s included Wi-Fi
Module. This is the quickest way to make a connection,
but it doesn’t allow you to access your home network,
which may prevent you from using Internet-based
functions on your smart device while controlling
your bed.
The home network mode integrates the Wi-Fi Module
into your home wireless network. This means that your
smart device can control your adjustable base, but
it can also continue to access the Internet or other
devices on your home network.
Most owners with a home wireless network will want to
use home network mode
WHICH WIRELESS ROUTERS ARE SUPPORTED?
Wireless routers must have the following specications:
• 802.11 b/g on 2.4GHz
• UDP Port 50007 and TCP Port 2000 must be open
• Must support one of the following encryption modes:
none, WPA PSK, WPA2 PSK
• The character “^” must not be used in the SSID
(network name) or in the network’s encryption
password
• The router must have sufcient range to comfortably
reach the Wi-Fi Module of the adjustable base as
well as the smart device
iPad
®
and iPhone
®
are registered trademarks of Apple, Inc., Cupertino, CA.
Android
™
is a trademark of Google Inc., Mountain View, CA.
Kindle
™
is a trademark of Amazon.com Inc., Seattle, WA.
The above picture shows a base WITH the Wi-Fi
module.
The above picture shows a base WITHOUT the Wi-Fi
module.
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Wi-Fi Module and TEMPUR-Ergo®Smart Control Device
Installation and Setup
Before you begin your smart device setup, make sure
your adjustable base is connected to a power source.
INSTALLING THE TEMPUR-ERGO®SMART CONTROL APP
Follow the instructions in this section to install the
TEMPUR-Ergo Smart Control App on your smartphone
or tablet and pair the Wi-Fi Module on the bed to the
app. These steps contain instructions for use with either
an Apple®iOS or an Android™smartphone or tablet and
the example screens shown include those for an Apple®
iOS device and an Android™device.
STEP 1
Download the TEMPUR-Ergo Smart Control App
from the App Store, Play Store or Amazon.
STEP 2
Install the app to your smart
device. The TEMPUR-Ergo®icon
displays on your device.
MAKING A DIRECT CONNECTION TO THE BASE
STEP 1
Before opening the app, rst select the Wi-Fi
network settings of your smart device. If you have
already opened the app, you may need to close it
before continuing.
STEP 2
Connect to the network of your adjustable base.
The proper network name begins with “WM”
followed by a combination of 6 alpha-numeric
characters and is printed on the type plate of your
Wi-Fi Module. SSIDs do not include the letter “O”
but may contain the numeric digit zero, or “0.” The
TEMPUR-Ergo Smart App should be used in close
proximity to the adjustable base to ensure the
wireless connection is not interrupted. Once your
Wi-Fi Module is located by your smart device, a
check mark appears to the right of the SSID.
Apple®iOS device
Android™device
NOTE: A tandem system contains two Wi-Fi
Modules. Such a tandem system can only be
operated by one of the two Wi-Fi Modules. You
may need to try both modules to determine the
one that controls the system.
STEP 3
Select the app on your smart device to start the
TEMPUR-Ergo Smart Control App. The app looks
for the Wi-Fi Module and displays a list of all
modules found.
Apple®iOS device Android™device
NOTE: When the smart device is removed from
the network and returned, there may be a slight
delay as it reconnects with the network.
Apple®iOS device Android™device
ERGO
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Installation and Setup
If you experience a delay, due to the smart device being
removed and then returned to the network, follow Steps
3A and 3B to resolve.
STEP 3A
Select the correct Wi-Fi network in the Settings
screen of your smart device and restart the app.
STEP 3B
Check the distance between your smart device and
the Wi-Fi Module.
STEP 4
Identify the correct
module, select it
and the system is
ready to operate.
Your smart device
displays a screen
similar to the one
shown here with
all of the applicable
controls for your bed.
NOTE: If you wish to use your smart device to
access the Internet through your home network,
follow the instructions in the next section,
“Using the TEMPUR-Ergo®Smart Control App
with Your Home Network.”
USING THE TEMPUR-ERGO®SMART CONTROL APP
WITH YOUR HOME NETWORK
Your router for your home network uses either DHCP or
static IP settings. Most routers use the DHCP mode.
INTEGRATING WITH A DHCP HOME NETWORK
Follow these instructions to use the app with most
home networks.
STEP 1
Make sure your smart device is connected to the
adjustable base’s Wi-Fi network as described in
Step 2 of “Making a Direct Connection to the Base.”
STEP 2
Tap the Setting icon on the TEMPUR-Ergo
Smart Control App on your smart device.
STEP 3
Tap the (next to the appropriate Wi-Fi Module).
NOTE: If your home network utilizes "MAC
Address Filtering" as a security feature you
MUST do this prior to Step 4.
Tap on "Show App and Wi-Fi Module
Information" and an information screen will
appear.
Write down the information on the line labelled
"MAC Address of Module" — it (the MAC
address) will be a string of 8 groups, of 2
characters each — with each group separated
by a colon. You will need to add this MAC
address to your home network's Filtering list so
that your home network will allow the Ergo bed
module to communicate with it. Once this is
complete, continue to Step 4 in the App.
STEP 4
Set the home network setting to ON.
Apple®iOS device Android™device
STEP 5
Select the SSID/Wi-Fi Network Name of your home
network:
STEP 5A
For Apple®iOS devices or if your SSID/Wi-Fi
Network Name is not shown in the list on your
Android™device, enter your Router SSID in the
Enter SSID Network Name eld. (The SSID for your
SSID/Wi-Fi Network Name can usually be found on
the type plate of your router.)
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STEP 5B
For Android™devices, select the SSID/Wi-Fi
Network Name from the list.
STEP 6
Enter your password in the Password eld on both
Apple®iOS and Android™devices. For some routers,
this can also be called the Web Key.
STEP 7
Tap Save. This message informs you that the next
step can only be undone by performing a factory
reset at the Wi-Fi Module. Take care to ensure your
network name and password are correct before
proceeding.
Apple®iOS device
Android™device
WARNING: Check to be sure your SSID/Wi-Fi
Network Name and password are correct
before proceeding.
NOTE: For best performance, your router
should be in close proximity to the bed.
STEP 8
Tap Proceed. The following message appears:
Apple®iOS device
Android™device
STEP 9
Tap OK.
STEP 10
Select the appropriate SSID/Wi-Fi Network Name
in the Settings screen of your device.
STEP 11
Start the TEMPUR-Ergo®Smart Control App.
The app should locate the corresponding Wi-Fi
Module and be ready to operate.
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Installation and Setup
INTEGRATING WITH A STATIC IP SETTING HOME
NETWORK
If your router uses a Static IP setting, follow these
instructions to integrate your Home Network.
STEP 1
Perform Step 1 through Step 6 in the “Integrating
with a DHCP Home Network” section.
STEP 2
Change the Static IP (Expert Mode) to ON.
Apple®iOS device Android™device
STEP 3
Enter the IP Address and the Subnet Mask for your
Home Network.
STEP 4
Perform Step 7 through Step 11 in the “Integrating
with a DHCP Home Network” section.
USING THE SETTINGS SCREEN IN THE TEMPUR-
ERGO®SMART CONTROL APP
The Settings screen in the TEMPUR-Ergo Smart
Control App allows you to turn sound effects on and off
and change the name of the Wi-Fi Module.
CONTROLLING SOUND EFFECTS
STEP 1
Launch the TEMPUR-Ergo Smart Control App.
STEP 2
Tap the Settings icon in the TEMPUR-Ergo
Smart Control App.
STEP 3
Change Sound effects to ON.
Apple®iOS device Android™device
CHANGING THE NAME OF THE WI-FI MODULE
STEP 1
Launch the TEMPUR-Ergo Smart Control App.
STEP 2
Tap the Settings icon in TEMPUR-Ergo Smart
Control App.
STEP 3
Select the corresponding Wi-Fi Module by tapping
the or the for Apple®iOS or Android™,
respectively.
STEP 4
Enter the new name for the Wi-Fi Module in the
Name eld.
Apple®iOS device Android™device
STEP 5
Tap Save.
NOTE: See TEMPUR-Ergo Smart Control
Operating Instructions on page 27.
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TEMPUR-Ergo®Smart Control Operating Instructions
Once your Wi-Fi Module is installed, you can operate
your bed from your smartphone or tablet. This section
identies all of the adjustments and settings you can
control from your device.
USING THE HEAD AND LEG LIFT CONTROLS
Tap and slide* the +/-
button for either the Head
or Leg sliders until the
desired height is reached.
Press the FLAT button
and the bed frame
automatically moves to its
complete at position.
SAVING AND RECALLING MEMORY POSITIONS
To save a position on the
bed, tap and hold one of
the numbered memory
positions for 3 seconds.
To recall a memory
position, tap the numbered
memory button.
USING MASSAGE FEATURES
Tap and slide* the +/-
button for the Head,
Lumbar, or Leg to adjust
the massage intensity.
When the massage motor
is in operation, the text
below the slider, which
indicates the active zone,
is green.
Tap one of these buttons
to select the desired
massage mode.
Tap the STOP button to
stop the massage.
*NOTE: Sliders are the default setting. If you
prefer push buttons you may select this option
in the App Settings.
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Special Functions
If you have your Wi-Fi Module integrated into your
Home Network and want to make the Wi-Fi Module
directly accessible again via its own Wi-Fi network,
you must rst perform a Factory Reset to reset the
Wi-Fi Module.
PERFORM A RESET ON THE HARDWARE
Press and hold the button on the Wi-Fi Module for
approximately 5 seconds.
PERFORM A RESET ON THE APP
You can only perform a reset on your app if the Wi-Fi
Module is integrated into your Home Network and there
is an active connection to it. To perform a reset, follow
these instructions:
STEP 1
Tap the Settings screen icon on the
TEMPUR-Ergo®Smart Control App screen.
STEP 2
Select the corresponding Wi-Fi Module by tapping
either the or the on your Apple®iOS or
Android™device, respectively.
Using Factory Reset for the Wi-Fi Module
STEP 3
Tap Reset to Factory Settings.
Apple®iOS device
Android™device
STEP 4
Tap OK.
Apple®iOS device
Android™device
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TEMPUR-Ergo®Premier
Unable to connect to the Wi-Fi Module
in direct mode.
• Ensure the smart device is not set to a static IP address.
• Ensure the adjustable base and Wi-Fi Module are in close
proximity to your smart device so it can receive a strong signal.
• Ensure there is not a high level of wireless network trafc.
Multiple networks in the same area or streaming of audio and
video can clutter up a network and interfere with proper signal
reception.
• If using a tandem bed system (two adjustable bases) ensure
you are connected to the primary bed’s Wi-Fi Module. This
may require connecting to both modules to determine which is
controlling the system.
Cannot use the system in the home
network mode.
• Ensure the router is powered on and functional.
• Be sure you entered the login data correctly (network name,
password, type of security) in order to connect your Wi-Fi
Module to your home network router.
• Be sure that the IP settings of the wireless router, smart device
and Wi-Fi Module are compatible with one another.
• If not using expert mode on the smart device’s app, be sure that
DHCP is active on the router.
• Be sure that your router does not use WEP encryption, which is
outdated and unsupported.
• Be sure that UDP Port 50007 and TCP Port 2000 are not
blocked on your router.
• Ensure that the bed is in close proximity to the router,
preferably in the same room or next room, and not on a
different oor of the home.
• Ensure that the smart device is receiving strong signal from the
home network wireless router.
• Ensure that no other smart device is operating the same bed at
the same time.
• Ensure that high network trafc on your wireless network isn’t
inuencing the Wi-Fi connection. A high number of connected
devices or audio and video streaming are common examples.
Cannot access the Internet on my
smart device while connected to the
Wi-Fi Module.
Your smart device can only connect to one network at a time.
If you would like to use the Tempur-Pedic®App and surf the
Internet, integrate the Wi-Fi Module into the home network
following the instructions in the owner’s manual.
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Troubleshooting
Unable to control the adjustable base
with my smart device after changing my
router settings or password.
The settings in the app will have to be updated to accommodate
the change to your home network. Perform a factory reset on the
Wi-Fi Module by pressing the button on the module until the red
LED lights up and then releasing the button. Go through the home
network setup again, this time using the new settings.
Unable to correct my password/
network name/encryption mode.
Perform a factory reset on the Wi-Fi Module by pressing the button
on the module until the red LED lights up and then releasing the
button. Go through the home network setup again, this time using
the correct settings.
Unable to use my home network even
though the settings are all correct.
• Ensure that your router is compatible with the Wi-Fi Module
(review the question related to “supported routers”).
• The character “^” must not be used in the network name (SSID)
or encryption password.
• WEP security is not supported by the Wi-Fi Module – select
another type of security supported by the Wi-Fi Module (see
question “Which wireless routers are supported?”).
App does not work from my
smart device.
If the app doesn’t nd a Wi-Fi Module to connect to, it may be in
Demo Mode. Close the app, connect the smart device to the Wi-Fi
Module in your device’s Wi-Fi settings menu and start the app
again.
Unable to install the app on my
smart device.
• Ensure that your Internet connection and your restrictions/
settings on the smart device allow downloading and installation
of apps from the App Store, Play Store or Amazon.
• Be sure to use a supported device, listed in the supported
devices section.
Unable to get my new router to work
with my smart device to control the
adjustable base.
The settings in the app will have to be updated to accommodate
the change to your home network. Perform a factory reset on the
Wi-Fi Module by pressing the button on the module until the red
LED lights up and then releasing the button. Go through the home
network setup again, this time using the new settings.
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FOR TECHNICAL SUPPORT OR SERVICE,
QUESTIONS ABOUT YOUR TEMPUR-PEDIC®MATTRESS,
OR TO ORDER TEMPUR-ERGO®PREMIER ACCESSORIES:
1-800-821-6621
OR VISIT WWW.TEMPURPEDIC.COM
9701-TEM