Tempur-Pedic TEMPUR+SEALY EASE User manual

Self-Service Troubleshooting Steps
FOR A NON-RESPONSIVE EASE, ERGO, OR ERGO EXTEND ADJUSTABLE BASE
START HERE:
Initial Troubleshooting Checklist for a Non-Responsive Base:
Ensure your base is plugged in to a power outlet
Change the batteries in your remote control
Verify the Child Lock feature is disabled (see steps below)
Steps to deactivate the Child Lock feature on your
adjustable base remote:
Step 1: Identify the label on the back of your remote.
Figure 1: Orange and White Warning Label
Did you know?
The primary reason adjustable
bases unexpectedly stop
functioning is because the
Child Lock feature is
unintentionally activated. This
can happen by accidently
pressing multiple buttons at
once.
Fortunately, deactivating the
Child Lock is easy!

Step 2:
Option A: If you have an Orange and White Warning Label, follow these
steps:
1. Press and hold the HEAD DOWN and FOOT DOWN
buttons together for 3 seconds and/or until you see the
remote backlight flash twice.
2. Press and hold the HEAD UP and FOOT UP buttons for
three seconds and the remote backlight flashes twice.
Your remote should now be out of Child Lock. At times the remote
can get stuck in a limbo state between locked and unlocked and you may need to
reattempt these steps.
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Option B: If you have a Black and White Warning Label, follow these steps:
1. Press and hold the FOOT UP and FOOT DOWN buttons
together for approximately 6 seconds and/or until the
remote backlight flashes twice.
Your remote should now be out of Child Lock. At times the remote
can get stuck in a limbo state between locked and unlocked and
you may need to reattempt these steps
If you need additional assistance, please contact our Customer Service line at
1 [phone] to speak with a representative who will be happy to help you.
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