Tenda PON ONT HG9 User manual

1
PON ONT
User Guide
V1.0

Copyright Statement
© 2022 Shenzhen Tenda Technology Co., Ltd. All rights reserved.
is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other
brand and product names mentioned herein are trademarks or registered trademarks of their
respective holders. Copyright of the whole product as integration, including its accessories and
software, belongs to Shenzhen Tenda Technology Co., Ltd. No part of this publication can be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language
in any form or by any means without the prior written permission of Shenzhen Tenda Technology
Co., Ltd.
Disclaimer
Pictures, images and product specifications herein are for references only. To improve internal
design, operational function, and/or reliability, Tenda reserves the right to make changes to the
products without obligation to notify any person or organization of such revisions or changes.
Tenda does not assume any liability that may occur due to the use or application of the product
described herein. Every effort has been made in the preparation of this document to ensure
accuracy of the contents, but all statements, information and recommendations in this document
do not constitute a warranty of any kind, express or implied.

Preface
i
Preface
Thank you for choosing Tenda!
This user guide walks you through all functions of the PON ONT products (HG9 used for
illustration). All the screenshots herein, unless otherwise specified, are taken from HG9.
This user guide is applicable to the following ONTs.
Product model
Description
HG9
AC1200 Dualband Wi-Fi GPON ONT
HG9 xPON+Easymesh
HG7c
HG7
AC1200 Dualband Wi-Fi xPON ONT
HG6
N300 Wi-Fi GPON ONT
HG1
GPON ONT
Web UI of different models may differ. The Web UI displayed shall prevail.
Conventions
The typographical elements that may be found in this document are defined as follows.
Item
Presentation
Example
Cascading menus
>
System > Live Users
Parameter and value
Bold
Set User Name to Tom.
Variable
Italic
Format: XX:XX:XX:XX:XX:XX
UI control
Bold
On the Policy page, click the OK button.
Message
“ ”
The “Success” message appears.

Preface
ii
The symbols that may be found in this document are defined as follows.
Symbol
Meaning
This format is used to highlight information of importance or special interest.
Ignoring this type of note may result in ineffective configuration, loss of data or
damage to devices.
This format is used to highlight a procedure that will save time or resources.
For more documents
If you want to get more documents of the device, visit www.tendacn.com and search for the
corresponding product model.
The related documents are listed as below.
Document
Description
Data Sheet
It introduces the basic information of the device, including product overview, selling
points, and specifications.
Quick Installation
Guide
It introduces how to set up the device quickly for internet access, the descriptions of
LED indicators, ports, and buttons, FAQ, statement information, and so on.
User Guide
It introduces how to set up more functions of the device for more requirements,
including all functions on the web UI of the device.
Technical Support
If you need more help, contact us by any of the following means. We will be glad to assist you as
soon as possible.
Hotline
Global: (86) 755-27657180
(China Time Zone)
Email
supp[email protected]om.cn
United States: 1-800-570-5892
(Toll Free: 7 x 24 hours)
Canada: 1-888-998-8966
(Toll Free: Mon - Fri 9 am - 6 pm PST)
Hong Kong: 00852-81931998
Website
www.tendacn.com

Preface
iii
Revision History
Tenda is constantly searching for ways to improve its products and documentation. The following
table indicates any changes that might have been made since this guide was first published.
Version
Date
Description
V1.0
2022-03-15
Original publication.

Contents
iv
Contents
1Get to know your device .................................................................................................................. 1
1.1 Overview ..................................................................................................................................... 1
1.2 Appearance .................................................................................................................................1
1.2.1 Indicators, ports, and buttons ........................................................................................ 1
1.2.2 Label................................................................................................................................. 9
2Web UI.............................................................................................................................................11
2.1 Login ..........................................................................................................................................11
2.2 Logout........................................................................................................................................13
2.3 Web UI layout ...........................................................................................................................13
2.4 Common buttons......................................................................................................................14
3Status ...............................................................................................................................................15
3.1 Device status.............................................................................................................................15
3.2 IPv6 status .................................................................................................................................17
3.3 PON status.................................................................................................................................18
4LAN...................................................................................................................................................19
5WLAN...............................................................................................................................................20
5.1 Basic settings.............................................................................................................................20
5.1.1 Overview........................................................................................................................20
5.1.2 Customize the main Wi-Fi name ..................................................................................23
5.1.3 Enable multiple wireless networks ..............................................................................23
5.2 Advanced settings.....................................................................................................................25
5.2.1 Overview........................................................................................................................25
5.2.2 Hide the main Wi-Fi name............................................................................................26
5.3 Security......................................................................................................................................27
5.3.1 Overview........................................................................................................................27

Contents
v
5.3.2 Customize the Wi-Fi password .....................................................................................28
5.4 Access control ...........................................................................................................................29
5.4.1 Overview........................................................................................................................29
5.4.2 Allow certain clients to access the Wi-Fi network ......................................................29
5.5 WPS............................................................................................................................................31
5.5.1 Overview........................................................................................................................31
5.5.2 Connect to the Wi-Fi network using the WPS button ................................................31
5.5.3 Connect to the Wi-Fi network using PBC on the web UI............................................33
5.5.4 Connect to the Wi-Fi network by entering PIN code of clients on the ONT .............35
5.5.5 Connect to the Wi-Fi network by entering PIN code of the ONT on clients .............37
5.6 Status.........................................................................................................................................38
6WAN.................................................................................................................................................39
6.1 Overview ...................................................................................................................................39
6.2 Bridge mode..............................................................................................................................46
6.2.1 Configure internet access on a computer ...................................................................46
6.2.2 Configure internet access on a router .........................................................................48
6.3 Router mode .............................................................................................................................49
6.3.1 Set up a fixed IP connection .........................................................................................49
6.3.2 Set up a dynamic IP connection ...................................................................................50
6.3.3 Set up a PPPoE connection...........................................................................................52
6.3.4 Set up a 6rd connection................................................................................................54
7Services............................................................................................................................................56
7.1 Service .......................................................................................................................................56
7.1.1 DHCP ..............................................................................................................................56
7.1.2 Dynamic DNS .................................................................................................................58
7.1.3 IGMP Proxy ....................................................................................................................62
7.1.4 UPnP...............................................................................................................................63
7.1.5 Samba.............................................................................................................................63

Contents
vi
7.2 Firewall......................................................................................................................................64
7.2.1 ALG .................................................................................................................................64
7.2.2 IP/Port filtering ..............................................................................................................65
7.2.3 MAC filtering..................................................................................................................67
7.2.4 Port forwarding .............................................................................................................69
7.2.5 URL Blocking ..................................................................................................................73
7.2.6 DMZ................................................................................................................................74
8VoIP..................................................................................................................................................78
8.1 Set VoIP proxy ...........................................................................................................................78
8.2 Change advanced SIP settings .................................................................................................80
8.3 Set the forward mode ..............................................................................................................82
8.4 Set speed dial rules...................................................................................................................83
8.5 Abbreviated dial........................................................................................................................84
8.6 Set a dial plan............................................................................................................................85
8.7 Set coding type .........................................................................................................................86
8.8 Set a hotline ..............................................................................................................................87
8.9 Set the Don't Disturb mode .....................................................................................................88
8.10 Set an alarm............................................................................................................................89
9Advance ...........................................................................................................................................90
9.1 Advanced settings.....................................................................................................................90
9.1.1 ARP table........................................................................................................................90
9.1.2 Routing...........................................................................................................................90
9.1.3 SNMP..............................................................................................................................94
9.2 IPv6 settings ..............................................................................................................................96
9.2.1 IPv6 status......................................................................................................................96
9.2.2 RADVD............................................................................................................................96
9.2.3 DHCPv6 ..........................................................................................................................98
9.2.4 MLD proxy....................................................................................................................100

Contents
vii
9.2.5 MLD snooping..............................................................................................................101
10 Diagnostics ....................................................................................................................................102
10.1 Overview ...............................................................................................................................102
10.2 Execute Ping to test connectivity ........................................................................................104
10.3 Execute Traceroute to test routing......................................................................................105
10.4 Manual inform report ..........................................................................................................105
11 Admin ............................................................................................................................................106
11.1 GPON/EPON settings............................................................................................................106
11.2 Multicast VLAN .....................................................................................................................107
11.2.1 Overview....................................................................................................................107
11.2.2 Set multicast VLAN to watch IPTV programs...........................................................107
11.3 OMCI information.................................................................................................................108
11.4 Commit/Reboot....................................................................................................................108
11.5 Backup/Restore.....................................................................................................................108
11.5.1 Back up the configuration of the ONT .....................................................................109
11.5.2 Restore previous configuration of the ONT.............................................................109
11.5.3 Reset the ONT ...........................................................................................................109
11.6 Password ...............................................................................................................................110
11.7 Firmware upgrade ................................................................................................................111
11.8 ACL.........................................................................................................................................112
11.9 Time Zone..............................................................................................................................114
11.10 TR-069 .................................................................................................................................115
11.11 Logout .................................................................................................................................116
12 Statistics.........................................................................................................................................117
Appendixes ............................................................................................................................................118
A.1 Configure the computer to obtain an IPv4/IPv6 address automatically ............................118
A.1.1 Windows 10..............................................................................................................118
A.1.2 Windows 8................................................................................................................121

Contents
viii
A.1.3 Windows 7................................................................................................................123
A.2 Acronyms and abbreviations .................................................................................................125

Get to know your device
1
1 Get to know your device
1.1 Overview
The ONTs of HG1, HG6, HG7, HG7c and HG9 are Fiber to the Home (FTTH) devices that provide
internet access and other services with a fiber cord connected. With HG6, HG7, HG7c and HG9,
you can enjoy internet access, watch IPTV program, make phone calls simultaneously by
connecting you devices, IPTV STBs (set-top boxes) and landline phones to the ONT.
1.2 Appearance
1.2.1 Indicators, ports, and buttons
HG1
◼LED indicators
LED indicator
Color
Status
Description
LAN
Green
Solid on
The LAN port is connected properly, but no data is being transmitted
over the port.
Blinking
The LAN port is connected properly, and data is being transmitted
over the port.

Get to know your device
2
LED indicator
Color
Status
Description
Off
No Ethernet device is connected or the Ethernet device is not
connected to the LAN port properly.
LOS
Red
Blinking
The received optical power is lower than the optical receiver
sensitivity, or no fiber cord is connected.
Off
The received optical power is within the optical receiver sensitivity.
PON
Green
Solid on
The ONT is registered successfully.
Blinking
The registration is not completed (unregistered or registering).
Off
The received optical power is lower than the optical receiver
sensitivity, or no fiber cord is connected.
PWR
Green
Solid on
The ONT is powered on properly.
Off
The ONT is powered off or not powered on properly.
◼Ports & buttons
Jack/Port/Button
Description
PWR
Power jack.
Please use the included power adapter to connect the ONT to a power source.
LAN
Gigabit LAN port.
Used to connect to a router, switch or computer.
FIBER
SC/APC optical fiber port.
Used to connect to the optical network.
RST
Reset button.
After the ONT completes startup, use an object with a spike to hold the button
down for more than 10 seconds and then release it. All LED indicators light off in a
few seconds. When the PWR LED indicator lights solid on again, the ONT is reset.

Get to know your device
3
HG6
◼LED indicators
LED indicator
Color
Status
Description
PWR
Green
Solid on
The ONT is powered on properly.
Off
The ONT is powered off or not powered on properly.
PON
Green
Solid on
The ONT is registered successfully.
Blinking
The registration is not completed (unregistered or registering).
Off
The received optical power is lower than the optical receiver
sensitivity, or no fiber cord is connected.
LOS
Red
Blinking
The received optical power is lower than the optical receiver
sensitivity, or no fiber cord is connected.
Off
The received optical power is within the optical receiver sensitivity.
LAN1/2/3/4
Green
Solid on
The LAN port is connected properly, but no data is being
transmitted over the corresponding port.
Blinking
The LAN port is connected properly, and data is being transmitted
over the corresponding port.
Off
No Ethernet device is connected or the Ethernet device is not
connected to the LAN port properly.
TEL
Green
Solid on
The ONT is registered with the IMS (IP Multimedia Subsystem), but
no data is being transmitted.
Blinking
The ONT is registered with the IMS, and data is being transmitted.
Off
The ONT is not registered with the IMS.
WLAN
Green
Solid on
The Wi-Fi network is enabled, but no data is being transmitted
wirelessly.
Blinking
The Wi-Fi network is enabled, and data is being transmitted
wirelessly.
Off
The Wi-Fi network is disabled.
WPS
Green
Solid on for
2 minutes
A WPS connection is established.
Blinking
The ONT is performing WPS negotiation.
Off
The ONT is not performing WPS negotiation.
USB
Green
Solid on
The USB device is connected to the USB port properly, but no data
is being transmitted over the port.
Blinking
The USB device is connected to the USB port properly, and data is
being transmitted over the port.
Off
The USB port is disconnected or not connected properly.

Get to know your device
4
◼Ports & buttons
Port/Button
Description
ON/OFF
Power on/off button.
Press the button to turn on or off the ONT.
PWR
Power jack.
Please use the included power adapter to connect the ONT to a power source.
PON
SC/APC optical fiber port.
You can find it on the bottom of the ONT, which is used to connect to a fiber cord.
USB
USB 2.0 port.
Used to connect to a USB storage device for resource sharing.
WPS
WPS button.
Press the button to start the WPS negotiation process of the ONT. The WPS LED indicator
blinks. Within 2 minutes, enable the WPS function on a WPS-supported device to establish a
WPS connection.
WLAN
Wi-Fi network button.
Press the button to enable or disable the Wi-Fi network of the ONT.
TEL
Telephone port.
Used to connect to a telephone for voice service.
LAN1/2/3/4
One gigabit (LAN4) and three fast LAN ports.
Used to connect to a router, switch, computer, or IPTV STB.
RESET
Reset button.
After the ONT completes startup, use an object with a spike to hold down the button for
more than 10 seconds and then release it. All LED indicators light off in a few seconds. When
the PWR LED indicator lights solid on again, the ONT is restored to the configurations preset
by the ISP.
LED
LED indicator on/off button.
Press the button to turn on or off the LED indicators of the ONT.

Get to know your device
5
HG7 & HG7c
The appearance of HG7 and HG7c is quite similar, except that HG7c does not have the TEL indicator
and port. The following figures show the appearance of HG7 as an example.
◼LED indicators
HG7
LED
indicator
Color
Status
Description
PWR
Green
Solid on
The ONT is powered on properly.
Off
The ONT is powered off or not powered on properly.
PON
Green
Solid on
The ONT is registered successfully.
Blinking
The registration is not completed (unregistered or registering).
Off
The received optical power is lower than the optical receiver
sensitivity, or no fiber cord is connected.
LOS
Red
Blinking
The received optical power is lower than the optical receiver
sensitivity, or no fiber cord is connected.
Off
The received optical power is within the optical receiver sensitivity.
LAN
Green
Solid on
There is at least one LAN port connected properly, but no data is
being transmitted over the corresponding port.
Blinking
There is at least one LAN port connected properly, and data is being
transmitted over the corresponding port.
Off
No Ethernet device is connected or the Ethernet device is not
connected to any LAN port properly.
2.4G/5G
Green
Solid on
The 2.4 GHz/5 GHz Wi-Fi network is enabled, but no data is being
transmitted wirelessly.
Blinking
slowly (0.5s)
The 2.4 GHz/5 GHz Wi-Fi network is enabled, and data is being
transmitted wirelessly.
Blinking
quickly
(0.25s)
The ONT is performing or pending for WPS negotiation.
Off
The 2.4 GHz/5 GHz Wi-Fi network is disabled.
TEL
Green
Solid on
The ONT is registered with IMS, but no data is being transmitted.
Blinking
The ONT is registered with IMS, and data is being transmitted.
Off
The ONT is not registered with IMS.

Get to know your device
6
◼Ports & buttons
HG7
Port/Button
Description
PON
Optical fiber port.
You can find it on the bottom of the ONT, which is used to connect to a fiber cord.
PWR
Power jack.
Please use the included power adapter to connect the ONT to a power source.
TEL
Telephone port.
Used to connect to a telephone for voice service using a telephone cable, which
needs to be prepared by yourself.
LAN1/LAN2
Gigabit LAN ports.
Used to connect to a router, switch, computer or IPTV set-top box.
WPS/RST
WPS/Reset button.
WPS: Wi-Fi-enabled devices can connect to the Wi-Fi networks of the ONT
without entering the password through WPS negotiation.
Press the button for 1 to 3 seconds to start the WPS negotiation process of
the ONT. The 2.4G and 5G LED indicators blink quickly. Within 2 minutes,
enable the WPS function on a WPS-supported device to establish a WPS
connection.
Reset: Reset the ONT to factory settings.
After the ONT completes startup, press the button for more than 10 seconds
and release it. All LED indicators will light off in a few seconds. When the
PWR LED indicator lights solid on again, the ONT is restored to the
configurations preset by the ISP.

Get to know your device
7
HG9
◼LED indicators
LED indicator
Color
Status
Description
POWER
Green
Solid on
The ONT is powered on properly.
Off
The ONT is powered off or not powered on properly.
INET
Green
Solid on
Internet access is available via the ONT.
Blinking
Data is being transmitted via the ONT.
Off
No internet access is available via the ONT.
PON
Green
Solid on
The ONT is registered successfully.
Blinking
The registration is not completed (unregistered or registering).
Off
The received optical power is lower than the optical receiver
sensitivity, or no fiber cord is connected.
LOS
Red
Blinking
The received optical power is lower than the optical receiver
sensitivity, or no fiber cord is connected.
Off
The received optical power is within the optical receiver sensitivity.
LAN1/2/3/4
Green
Solid on
The LAN port is connected properly, but no data is being transmitted
over the corresponding port.
Blinking
The LAN port is connected properly, and data is being transmitted
over the corresponding port.
Off
No Ethernet device is connected or the Ethernet device is not
connected to the LAN port properly.
TEL
Green
Solid on
The ONT is registered with IMS, but no data is being transmitted.
Blinking
The ONT is registered with IMS, and data is being transmitted.
Off
The ONT is not registered with IMS.
2.4G/5G
Green
Solid on
The Wi-Fi network of the corresponding frequency is enabled, but no
data is being transmitted wirelessly.

Get to know your device
8
LED indicator
Color
Status
Description
Blinking
The Wi-Fi network of the corresponding frequency is enabled, and
data is being transmitted wirelessly.
Off
The Wi-Fi network of the corresponding frequency is disabled.
WPS
Green
Solid on for
2 minutes
A WPS connection is established.
Blinking
The ONT is performing WPS negotiation.
Off
The ONT is not performing WPS negotiation.
USB
Green
Solid on
The USB device is connected to the USB port properly, but no data is
being transmitted over the port.
Blinking
The USB device is connected to the USB port properly, and data is
being transmitted over the port.
Off
The USB port is disconnected or not connected properly.
◼Ports & buttons
Port/Button
Description
TEL
Telephone port.
Used to connect to a telephone for voice service.
PON
SC/APC optical fiber port.
Used to connect to a fiber cord.
LAN1/2/3/4
Gigabit LAN ports.
Used to connect to a router, switch, computer, or IPTV STB.

Get to know your device
9
Port/Button
Description
POWER
Power jack.
Please use the included power adapter to connect the ONT to a power source.
ON/OFF
Power on/off button.
Press the button to turn on or off the ONT.
LED
LED indicator on/off button.
Press the button to turn on or off the LED indicators of the ONT.
WPS
WPS button.
Press the button to start the WPS negotiation process of the ONT. The WPS LED indicator
blinks. Within 2 minutes, enable the WPS function on a WPS-supported device to
establish a WPS connection.
WLAN
Wi-Fi network button.
Press the button to enable or disable the Wi-Fi network of the ONT.
RESET
Reset button.
After the ONT completes startup, use an object with a spike to hold down the button for
more than 10 seconds and then release it. All LED indicators light off in a few seconds.
When the POWER LED indicator lights solid on again, the ONT is restored to the
configurations preset by the ISP.
USB
USB 2.0 port.
Used to connect to a USB storage for resource sharing.
1.2.2 Label
The label is located on the bottom panel of the ONT. See the following figure for details.
Model: Model of the ONT
IP Address: Default IP address used to log in to the web UI of the ONT
Username & Password: Default user name and password used to log in to the web UI of the ONT
SSID & Key: Default Wi-Fi name and password of the ONT
GPON SN: GPON serial number of the ONT
MAC Address: MAC address of the ONT

Get to know your device
10
Product S/N: Product serial number