Tenda HG Series User manual
Tips
For initial registration of the ONT, you can configure the quick registration function according to the page
prompts. In INTERNET Settings module, you can set the parameters to set up a WAN connection
according to your ISP and your own needs, and click Apply Changes. If not, refer to the following to set up
a WAN connection.
➊ Choose WAN > PON WAN.
➋ Tick Enable VLAN.
➌ Enter the VLAN ID provided by your ISP.
➍ Set Channel Mode to PPPoE.
➎ Set Connection Type to INTERNET.
➏ Enter the PPPoE UserName and Password provided by your ISP.
➐ Set other parameters according to your ISP and your own needs.
➑ Click Apply Changes.
➒ Click OK when Change setting successfully is shown on the page.
Step 2: Set up a WAN connection
UserName:
Password:
Type:
Server Name:
Service Name:
PON WAN
Apply Changes Delete
This page is used to configure the parameters for PONWAN
Enable VLAN:
VLAN ID:
802.1p_Mark
Channel Mode:
Admin Status:
Connection Type:
MTU
Enable IGMP-Proxy:
Enable MLD-Proxy:
IP Protocol:
ppp0_nas0_0
Enable Disable
PPP Settings:
LAN_1 LAN_2
LAN_3 LAN_4
WLAN0
WLAN0-AP1 WLAN0-AP2
WLAN0-AP3 WLAN0-AP4
WLAN1
WLAN1-AP1 WLAN1-AP2
WLAN1-AP3 WLAN1-AP4
Port Mapping:
11
test
11
1492
PPPoE
IPv4
INTERNET
Continuous
1
LED indicator Color Status Description
Solid on
Solid on
PWR
INET
PON
LOS
LAN
WPS
TEL
Green
Green
Green
Green
Green
USB Green
Red
The ONT is powered on.
The internet access is available through the ONT.
Data is being transmitted through the ONT.
No internet access is available through the ONT.
Solid on The ONT is registered successfully.
Blinking
Blinking
Blinking
Blinking
Solid on
Off
Off
Green
WLAN/
2.4G/5G Green
The received optical power is at a proper value.
Off
Off
The ONT is registering.
Off The ONT is powered off.
The received optical power is lower than the optical receiver sensitivity.
The LAN port is connected.No data is being transmitted.
The ONT is unregistered.
The LAN port is transmitting data.
The LAN port is disconnected.
Blinking
Solid on
Off
The ONT is registered with IMS.No data is being transmitted.
The ONT is registered with IMS and is transmitting data.
The ONT is not registered with IMS.
Blinking
Solid on
Off
The USB port is connected.No data is being transmitted.
The USB port is transmitting data.
The USB port is disconnected.
Blinking
Solid on for
2 minutes
Off
A WPS connection is established.
The WPS negotiation is ongoing.
The WPS function is not activated.
Blinking
Solid on
Off
The Wi-Fi network is enabled.
Data is being transmitted wirelessly.
For the device without the WPS LED indicator: If the WPS function is
activated on the device, the WLAN/2.4G/5G LED indicator blinking
means that the device is performing WPS negotiation.
The Wi-Fi network is disabled.
Port/Button Description
ON/OFF
PON
WLAN
WPS/RST
LED
Press the button to turn on or turn off the ONT.
Optical fiber port. Used to connect to optical network through a fiber cord.
PWR Used to connect the ONT to a power source using the included power adapter.
USB USB 2.0 port. Used to connect to a USB storage for resource sharing.
Wi-Fi on/off button.Press the button to enable or disable the Wi-Fi function of the ONT.
TEL
LAN1-4
Telephone port.Used to connect to a telephone for voice service using a telephone cable.
Gigabit LAN ports. Used to connect to such devices as routers, switches, computers or IPTV
set-top boxes.
LED indicator on/off button. Press the button to turn on or off the LED indicators of the ONT.
WPS/Reset button.
• WPS: WPS-supported devices can connect to the Wi-Fi networks of the ONT without entering
the password through WPS negotiation.
Press the button for about 1-3 seconds to start the WPS negotiation process of the ONT. The
WPS (marked WLAN/2.4G/5G/WPS) LED indicator blinks quickly. Within 2 minutes,enable the
WPS function to establish a WPS connection on a WPS-supported device.
• Reset: Restore the ONT to the configurations preset by the ISP or restore the ONT to factory
settings.
- To restore the ONT to the configurations preset by the ISP: After the ONT completes
startup,press the button for 10 to 60 seconds and release it.All LED indicators will light
off in a few seconds.When the PWR LED indicator lights solid on again,the ONT is
restored to the configurations preset by the ISP.
- To restore the ONT to factory settings: After the ONT completes startup,press the button
for more than 1 minute and release it.All LED indicators will light off in a few seconds.
When the PWR LED indicator lights solid on again,the ONT is restored to the factory
settings.
Tips
This ONT supports wall mounting (two mounting holes on the bottom). The recommended parts are as follows:
- Expansion bolt: Thread diameter: 6.0 mm; Length: 26.4 mm; Inner diameter: 2.4
- Screw: Quantity: 2; Diameter: 3.0-4.0 mm; Head diameter: 5.0-6.5 mm.
Tips
• HG15 is used for illustration here unless otherwise specified.The actual product prevails
• Press ON/OFF button (if any) to turn on the ONT.
• If ISP provides any parameters for registration,you can use them to manually register the ONT with the quick
registration function.The quick registration function is available only when the ONT is registered for the first time.
Method:
Refer to Step 1 in the Router mode of the 2.Configure the internet access.
➊ Log in to the web UI of the ONT.
➋ In GPON Settings (or EPON Settings) module, register with the parameters provided by your ISP and click
Apply Changes.
➋
Get to know the ONT
1.Connect and register the ONT
Caution, laser
DO NOT look directly at the PON port when the device is powered on, as well as the terminal of the indoor fiber
cord,to prevent any harm to your eyes.
Connect the ONT as shown in the figure.Wait until the PON LED indicator lights solid on,then the ONT is
registered successfully.
(Example: HG15)
Tips
HG15 is used for illustration here unless otherwise specified. The actual product prevails.
(Example: HG15)
Power adapter
Rear panel
PON PWR TEL LAN2 LAN1
WPS/RST
Bottom panel
Fiber cord
PON port
Tips
If the above page does not appear, refer to Q1 in FAQ.
Tips
- PPPoE is used for illustration here.Change the parameters as required by your ISP.
- Choose a desired mode to configure your internet access:
Router mode: Configure the internet on the ONT.
Bridge mode: Dial-up on the router or terminal connected to the ONT.
Tips
You can log in to the web UI of the ONT with user permissions or administrator permissions. Administrator
permissions are for the installation and maintenance personnel only.
• User Permissions: Able to view and modify partial configurations of the ONT. The default login user
name is admin. You can get the password from the bottom label on the ONT.
• Administrator Permissions: Able to view and modify all configurations of the ONT. Some
configurations changed by the installation and maintenance personnel will affect the normal operation
of the ONT. Therefore, use the administrator permissions with caution. The default login user name and
password are both admin (or root).
2.Configure the internet access
➊ Connect to the ONT.
• Wired device: Connect a LAN port of the ONT to a wired device,such as a computer,using an Ethernet
cable.
• Wireless device: Connect your wireless device,such as a smartphone, to the Wi-Fi network of the ONT
using the SSID (Wi-Fi name) and Key (Wi-Fi password) on the bottom label.
➋ Start a web browser and visit 192.168.1.1.
➌ Enter the User Name and Password according to the actual permissions.
➍ Click Login.
Step 1: Log in to the web UI
Router mode
192.168.1.1
User Name:
Password:
ResetLogin
Ports/Buttons
Quick Installation Guide
HG Series xPON ONT
Package contents
• xPON ONT x 1
• Power adapter x 1
• Ethernet cable x 1
• Telephone cable x 1 (if any)
• Optical fiber cable x 1 (if any)
• Quick installation guide x 1
LED indicators
The LED indicators may vary with models.The actual product prevails. The ports and buttons may vary with models.The actual product prevails.
➊
Tips
When the ONT is set to bridge mode, configure internet settings based on ISP requirements.
➊ Connect a LAN port of the ONT to the WAN port of the router using an Ethernet cable.
➋ Connect your computer to a LAN port of the router using an Ethernet cable.
➌ Set up a PPPoE connection on the router as required.
After the settings,you can access the internet through the router.
Done.
To access the internet:
• Connect your wired device,such as a computer, to a LAN port of the ONT.
• Connect your wireless device,such as a smartphone,to the Wi-Fi networks of the ONT, using the SSID
(Wi-Fi name) and Key (Wi-Fi password) on the bottom label.
Access internet over PPPoE
Bridge mode
PON PWR TEL LAN2 LAN1
WPS/RST
WPSReset WAN 1 2 IPTV/3 POWER
Power source
Power source
Computer
LAN LAN
ONT Router
Optical fiber
Ethernet cable
Ethernet cable
FAQ
• Ensure that the ONT is powered on properly (the PWR LED indicator is solid green).
• If you use a wireless device,such as a smartphone,to configure the ONT:
- Ensure that your smartphone has disabled mobile data and is connected to the Wi-Fi network of the
ONT.
- Clear the cache of the web browser or change a web browser and try again.
- Use another smartphone and try again.
• If you use a wired device,such as a computer, to configure the ONT:
- Ensure that your computer is connected to the ONT properly (the LAN LED indicator of the connected
port lights up).
- Ensure that your computer is set to Obtain an IP address automatically and Obtain DNS server
address automatically.
- Use another computer and try again.
• Refer to Q3 to reset the ONT and try again.
Q1: I cannot log in to the web UI by visiting 192.168.1.1.What should I do?
A1: Try the following solutions:
• Check the LED indicator status of ONT:
- If the PWR LED indicator is off,ensure that the ONT is powered on properly.
- If the LOS LED indicator blinks, ensure that the PON port is clean and connected properly, the
fiber cord is not bent excessively and the input optical power is within the normal range (Rx Power
between -28 dBm to -8 dBm in GPON mode (or -27 dBm to -3 dBm in EPON mode) on the Status
> PON page).
- If the PON LED indicator blinks,the ONT is not registered.Contact your ISP or verify the parameters
for registration are correct.
• Ensure that your ISP supports self-purchased PON device for internet access.
• If you set the ONT to the router mode:
-Ensure that the ONT obtains a valid IP address and gateway on the Status > Device > WAN
Configuration page. If not,the WAN connection is not set up successfully. Verify the parameters are
correct.
-Ensure that the wired device is connected to a LAN port of the ONT or downstream router (if any)
properly and set to Obtain an IP address automatically and Obtain DNS server address
automatically.
- Ensure that the wireless device is connected to the Wi-Fi network of the ONT or downstream router
(if any).
• If you set the ONT to bridge mode,ensure that the router or terminal used for dial-up is connected
and configured properly.
If the problem persists,consult your ISP.
Q2: I cannot access the internet after the configuration.What should I do?
A2: Try the following solutions:
Get support and services
For technical specifications, user guides and more information, please visit the product page or service
page on www.tendacn.com. Multiple languages are available.
You can see the product name and model on the product label.
https://www.tendacn.com/service/default.html
Safety Precautions
Before operating, read the operation instructions and precautions to be taken, and follow them to
prevent accidents. The warning and danger items in other documents do not cover all the safety
precautions that must be followed. They are only supplementary information, and the installation and
maintenance personnel need to understand the basic safety precautions to be taken.
- The device is for indoor usage only.
-For wall mounting, the device is only suitable for mounting at heights ≤ 2m.
- For desktop mounting, the device must be horizontally mounted for safe use.
- Do not use the device in a place where wireless devices are not allowed.
- Please use the included power adapter.
- If the device does not have the power button, the mains plug is used as the disconnect device and
shall remain readily operable. The power socket shall be installed near the device and easily
accessible.
- Operating environment: Temperature: 0℃to 45℃; Humidity: (10% - 90%) RH, non-condensing;
Storage environment: Temperature: -40℃to +70℃; Humidity: (5% - 90%) RH, non-condensing.
- Keep the device away from water, fire, high electric field, high magnetic field, and inflammable and
explosive items.
- Unplug this device and disconnect all cables during lightning storms or when the device is unused
for long periods.
- Do not use the power adapter if its plug or cord is damaged.
- If such phenomena as smoke, abnormal sound or smell appear when you use the device,
immediately stop using it and disconnect its power supply, unplug all connected cables, and contact
the after-sales service personnel.
- Disassembling or modifying the device or its accessories without authorization voids the warranty,
and might cause safety hazards.
For the latest safety precautions, see Safety and Regulatory Information on www.tendacn.com.
This is a Class B product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
This equipment should be installed and operated with minimum distance 20cm between the device
and your body.
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is
recommended to use a shielded RJ45 cable.
CE Mark Warning
Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the device is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
https://www.tendacn.com/download/list-9.html
This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE).
This means that this product must be handled pursuant to European directive 2012/19/EU in order to be
recycled or dismantled to minimize its impact on the environment.
User has the choice to give his product to a competent recycling organization or to the retailer when he
buys a new electrical or electronic equipment.
Attention: In EU member states, EFTA countries, Northern Ireland and Great Britain, the operation in
the frequency range 5150MHz - 5250MHz is only permitted indoors.
Declaration of Conformity
Shenzhen Tenda Technology Co., Ltd.
Floor 6-8, Tower E3, No.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052
Website: www.tendacn.com
E-mail: support@tenda.com.cn
Technical Support
Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and
product names mentioned herein are trademarks or registered trademarks of their respective holders.
Specifications are subject to change without notice.
V1.0 Keep for future reference.
© 2023 Shenzhen Tenda Technology Co.,Ltd.All rights reserved.
Operating Frequency/
Max Output Power
2412MHz-2472MHz/20dBm
5150MHz-5250MHz (indoor use only)/23dBm
Tips
• If you cannot access the internet after the configuration,refer to Q2 in FAQ.
• If you want to change the Wi-Fi name and Wi-Fi password,refer to Q4 in FAQ.
RECYCLING
• To restore the ONT to the configurations preset by the ISP: After the ONT completes startup,press
the WPS/RST button for 10 to 60 seconds and release it. All LED indicators will light off in a few
seconds. When the PWR LED indicator lights solid on again, the ONT is restored to the
configurations preset by the ISP.
• To restore the ONT to factory settings: After the ONT completes startup,press the WPS/RST
button for more than 1 minute and release it.All LED indicators will light off in a few seconds.When
the PWR LED indicator lights solid on again, the ONT is restored to the factory settings.
Method 2: Log in to the web UI of the ONT, navigate to Admin > Backup/Restore and click Reset
on the page. You can restore the ONT to the configurations preset by the ISP.
Q3: How to reset the ONT?
A3: Method 1:
Method 2: Log in to the web UI of the ONT, choose WLAN and repeat the following steps in wlan0
(5GHz) and wlan1 (2.4GHz).
• Wi-Fi name: Choose Basic Settings and change the SSID (Wi-Fi name). Click Apply Changes,
and click OK when Change setting successfully is shown.
• Wi-Fi password: Choose Security, set Encryption to WPA/WPA2-PSK (recommended) and
change the Pre-Shared Key (Wi-Fi password). Click Apply Changes,and click OK when Change
setting successfully is shown.
Method 1: Log in to the web UI of the ONT, change the SSID (Wi-Fi name) and the Pre-Shared Key
(Wi-Fi password) in WIFI Settings module with the quick registration function (initial
registration of the ONT supported),and click Apply Changes.
Q4: How to change the Wi-Fi name and Wi-Fi password?
A4:
UK(NI)
UK
AT BE BG CH CY CZ DE DK EE EL ES FI FR HR HU
IS IT LI LT LU LV MT NL NO PL PT RO SE SI SK
IE
WAN
Tips
HG15 is used for illustration here unless otherwise specified. The actual product prevails.
(Exemplo: HG15)
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