Tesla ROADSTER 3 User manual

MODEL 3
ROADSIDE ASSISTANCE
ASSISTANCE DÈPANNAGE
ASISTENCIA EN CARETERRA
道路救援

ROADSIDE ASSISTANCE
DOCUMENT APPLICABILITY
Features released in the most recent versions of software may not be described in this document but
are described in Release Notes. Display Release Notes on the touchscreen by touching the Tesla “T” at
the top center of the touchscreen, then touching the Release Notes link. If information provided in this
document conflicts with information in the Release Notes, the Release Notes take precedence.
ILLUSTRATIONS
The illustrations provided in this document are for demonstration purposes only. Depending on vehicle
options, software version and market region, the information displayed on the touchscreen in your
vehicle may appear slightly different.
PRODUCT SPECIFICATIONS
All specifications and descriptions contained in this document are verified to be accurate at the time of
printing. However, because continuous improvement is a goal at Tesla, we reserve the right to make
product modifications at any time. To communicate any inaccuracies or omissions in this document,
please send an email to: [email protected].
©2012-2019 TESLA, INC.
All information in this document and all vehicle software is subject to copyright and other intellectual
property rights of Tesla, Inc. and its licensors. This material may not be modified, reproduced or copied,
in whole or in part, without the prior written permission of Tesla, Inc. and its licensors. Additional
information is available upon request. The following are trademarks or registered trademarks of Tesla,
Inc. in the United States and other countries:
TESLA TESLA MOTORS TESLA MODEL S MODEL X
ROADSTER MODEL 3
Contacting Roadside Assistance
Instructions for Transporters

Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of
your warranty period.
The Roadside Assistance phone number is displayed when you touch the Tesla "T" at the top
center of the touchscreen. When contacting Roadside Assistance, please provide:
• The Vehicle Identification Number (VIN). The VIN is displayed when you touch the Tesla "T" at
the top center of the touchscreen. The VIN can also be seen on the upper dashboard by
looking through the driver's side of the windshield.
• Your exact location.
• The nature of the problem.
Tesla Roadside Assistance is also available to speak with roadside service professionals 24/7/365
to answer any questions and explain the proper procedure for transporting your vehicle.
Regional Phone Number(s)
Australia: 1800 64 6952
Canada: 1 877 79TESLA (1 877 798 3752)
中国 (China): 400 910 0707
Europe: Refer to the table below.
香港 (Hong Kong): 852 3974 0251
日本 (Japan): 0120 975 214
Jordan: 0800 22216
澳門 (Macau): 0800 306
Mexico: 1 800 228 8145
New Zealand: 0800 005431
대한민국 (South Korea): 080 822 0309
台灣 (Taiwan): 080 900 7518
United States: 1 877 79TESLA (1 877 798 3752)
United Arab Emirates (UAE): 800035704364
Country Toll Toll Free Local
Andorra [phone] 914 590 —
Austria — 0800 88 0992 07208 80470
Belgium — 0800 29 027 +03 808 17 82
Bulgaria 013 799 9504 — 024 925 455
Croatia 013 799 9505 — 017 776 417
Cyprus [phone] 08007 7318 022 030915
Czech Republic [phone] 080008 4048 0228 882 612
Denmark [phone] 1024 898 869 84
Estonia 013 799 9509 — 0880 3141
Finland [phone] 055 2084 075 3263818
Contacting Roadside Assistance
2

When Transporting Model 3
Always transport Model 3 with all four tires o
the ground. A flatbed truck or comparable
transport vehicle is recommended. A wheel lift
and dollies can be used only when
transporting Model 3 for a maximum of 35
miles (55 km), not to exceed the manufacturer
speed rating of the dollies. When transporting,
whether on a flatbed truck or using a wheel
lift and dolly, Model 3 can face either direction.
Do not transport Model 3 using any other
method unless specified by Tesla. Follow the
steps provided and observe all warnings and
cautions. Damage caused by transporting your
vehicle is not covered by the warranty.
Note: The following illustrations are for
demonstration purposes only.
Never tow Model 3 with the tires in a position
where they can spin, such as in contact with
the ground, even for short distances. Doing so
can cause significant damage. In addition,
before pulling Model 3 onto a flatbed truck,
you must use the touchscreen to enable
Transport Mode. Transport Mode keeps the
parking brake disengaged and monitors the
vehicle for conditions (explained later) that
could result in damage and automatically
applies the parking brake if a condition is
detected. Do not attempt to use Transport
Mode to tow Model 3 with the tires on the
ground. If you are unable to activate Transport
Mode, you must use self-loading dollies or tire
skates to prevent the tires from turning as you
pull Model 3 onto a flatbed truck.
Warning: TOWING MODEL 3 WITH THE
TIRES CONTACTING THE GROUND CAN
CAUSE OVERHEATING AND DAMAGE TO
THE REAR MOTOR.
Warning: To prevent damage and
overheating of the rear motor when
rolling or winching Model 3 onto a flatbed
truck, you must either enable Transport
Mode or use self-loading dollies or tire
skates. Do not allow the tires to turn
without Transport Mode enabled.
Note: Tesla is not responsible for any damage
caused by transporting Model 3, including
personal or property damage caused by using
self-loading dollies or tire skates.
Warning: Model 3 is equipped with high
voltage components. Before transporting
Model 3 as a result of an event (such as a
collision) that may have compromised a
high voltage component, it is important
to assume that these components are
energized. Always follow high voltage
safety precautions (wearing personal
protective equipment, etc.) until
emergency response professionals have
evaluated the vehicle and can accurately
confirm that all high voltage systems are
no longer energized. Failure to do so may
result in serious injury or death.
Activate Transport Mode
Transport Mode is intended to keep the
parking brake disengaged while winching
Model 3 onto a flatbed truck. When active,
Transport Mode monitors Model 3 for
conditions that could result in damage to the
vehicle (rolling speed exceeds 5 mph (8 km/h)
or if 12V power is low). This applies the
parking brake if a condition is detected. The
following are required to enable Transport
Mode:
• 12V power is required. You are unable to
use the touchscreen to activate Transport
Mode if Model 3 has no 12V power. See
Jump Starting the 12V Battery on page
6 for instructions on how to jump start
the 12V battery.
• Model 3 must detect a valid key
(authenticated smartphone, key card, or
key fob). If a key is not detected, the
Transport Mode button on the
touchscreen is grayed out. Refer to the
Owners Manual (Controls > Service >
Owner's Manual) for more information.
To activate Transport Mode:
1. Shift into Park.
Instructions for Transporters
4

2. Chock the tires or otherwise ensure Model
3 is stable.
3. Press and hold the brake pedal, then on
the touchscreen touch Controls >
Service > Towing. A message displays
reminding you of how to properly
transport Model 3.
4. Hold the Transport Mode button until it
turns blue. Model 3 is now free-rolling and
can be rolled or winched at very low
speeds.
To cancel Transport Mode, shift Model 3 into
Park.
Caution: Transport Mode automatically
cancels and the parking brake is applied if
Model 3 is rolled faster than 5 mph
(8 km/h) or 12V power is low. Model 3
sounds its horn to warn you that
Transport Mode is about to cancel.
Pull onto the Flatbed Truck
Note: If Model 3 has no 12V power, you need
an external 12V power supply to open the
hood or use the touchscreen. See If Model 3
Has No Power on page 6.
Caution: To avoid damage, only pull the
vehicle onto a flatbed truck using a
properly-installed tow eye. Using the
chassis, frame, or suspension components
to pull the vehicle can result in damage.
1. Activate Transport Mode.
2. Locate the tow eye. The tow eye is located
under the carpet in the front trunk.
3. Release the tow eye cover by pressing
firmly on the top right perimeter of the
cover until it pivots inward, then gently
pulling the raised section toward you.
Note: The tow eye cover is connected to
the vehicle's red positive (+) terminal.
4. Fully insert the tow eye into the opening,
then turn it counter-clockwise until
securely fastened.
5. Attach the winch cable to the tow eye.
Caution: Before pulling, make sure the
tow eye is securely tightened.
6. Pull Model 3 slowly onto the flatbed truck.
7. Shift Model 3 into Park by pressing the
button on the end of the gear selector.
8. Remove the tow eye and return it to its
location in the front trunk.
Note: The tow eye is required to pull
Model 3 onto a flatbed truck. When not
being used, always keep the tow eye in its
storage location in the front trunk. If you
lose the tow eye, contact Tesla.
Instructions for Transporters
5

9. Replace the tow eye cover by inserting the
wires into the tow eye opening and
aligning the tow eye cover into position
and turning it into place.
Secure the Tires
The vehicle's tires must be secured onto the
truck using the eight-point tie-down method.
• Ensure any metal parts on the tie-down
straps do not contact painted surfaces or
the face of the wheels.
• Do not place tie-down straps over body
panels or through the wheels.
Caution: Attaching tie-down straps to the
chassis, suspension or other parts of the
vehicle's body may cause damage.
If Model 3 Has No Power
If Model 3 has no 12V power, perform the
following steps to open the hood or jump start
the auxiliary 12V battery.
Opening the Hood
1. Locate an external 12V power supply
(such as a portable jump starter).
2. Release the tow eye cover by pressing
firmly on the top right perimeter of the
cover until it pivots inward, then gently
pulling the raised section toward you.
Note: The tow eye cover is connected to
the vehicle's red positive (+) terminal.
3. Pull the two wires out of the tow eye
opening to expose both terminals.
4. Connect the 12V power supply's red
positive (+) cable to the red positive (+)
terminal.
5. Connect the 12V power supply's black
negative (-) cable to the black negative (-)
terminal.
Note: Applying external 12V power to
these terminals only releases the hood
latches. You cannot charge the 12V
battery using these terminals.
6. Turn on the external power supply (refer
to the manufacturer’s instructions). The
hood latches are immediately released
and you can now open the hood to access
the front trunk area.
7. Disconnect both cables, beginning with
the black negative (-) cable.
8. If pulling Model 3 onto a flatbed truck, do
not replace the tow eye cover yet.
Otherwise, replace the tow eye cover by
inserting the wires into the tow eye
opening and aligning the tow eye cover
into position and turning it into place.
Jump Starting the 12V Battery
Caution: Model 3 cannot be used to jump
start another vehicle. Doing so can result
in damage.
Note: If jump starting Model 3 using another
vehicle, refer to that vehicle manufacturer's
instructions. The following instructions assume
an external 12V power supply (such as a
portable jump starter) is used.
Instructions for Transporters
6

Caution: Avoid short circuits when jump
starting Model 3. Connecting cables to
the wrong terminals, touching leads
together, etc. can result in damage to
Model 3.
1. Open the hood (see Opening the Hood on
page 6).
2. Remove the maintenance panel by pulling
it upwards to release the trim clips that
hold it in place.
3. Remove the cabin intake trim panel by
pulling it upwards to release the trim clips
that hold it in place.
4. Connect the 12V power supply's red
positive (+) cable to the red positive (+)
terminal on the 12V battery.
Caution: To avoid damaging Model 3,
do not allow the positive cable to
contact other metal components,
such as the battery tie-down bracket.
5. Connect the 12V power supply's black
negative (-) cable to the black negative (-)
terminal on the 12V battery.
6. Turn on the external power supply (refer
to the manufacturer’s instructions). Touch
the touchscreen to wake it up.
Note: It may take several minutes to
receive enough power to wake up the
touchscreen.
7. When external 12V power is no longer
required, disconnect both cables from the
terminals on the 12V battery, beginning
with the black negative (-) cable.
8. Replace the cabin intake trim panel by
placing it back in its original location and
pressing down until it is secure.
9. Replace the maintenance panel by placing
it back in its original location and pressing
down until it is secure.
10. Close the hood.
Instructions for Transporters
7