TEXTCARE Main Sensor User manual

TROUBLESHOOTIN
TEXTCARE.CO.UK
01245 324 958
UNIT 6, TABRUMS
INDUSTRIAL PARK,
TABRUMS LANE,
BATTLESBRID E, ESSEX.
SS11 7QX
UIDE

Supporting you at
every step
Installing and setting - up your
TextCare home monitoring
system is quick and simple.
To ensure that you do not
encounter any problems along
the way, we ’ ve put together this
troubleshooting guide.
If you need any further support,
please do not hesitate to contact
us:
E: info @ textcare.co.uk
T: 01245 324 958

The main sensor is the hub of your monitoring
system and as such it should ideally be
plugged staright into the mains, rather than on
an extension lead that could be switched off.
If you are concerned that the person being
monitored will switch off or disconnect the
Main Sensor, you can try hiding it somewhere
in their home. This will mean that you will lose
its room sensor function but it will still work as
a hub to receive data from other sensors.
Positioning of Sensors
The range on the Main Sensor will vary depending on where it is
positioned within the home. You can test the range by positioning the
sensors in different locations and then checking the online portal to see
if data has been uploaded. If there are no readings, either the Main
Sensor should be moved to a more suitable location, closer to the room
sensors, or the room sensors should be moved closer to the Main Sensor.
If the person being monitored is wearing a Pendant Sensor ( fall
detector / panic alarm ) and are often out in a garden, it is advisable to test
the range and move the Main Sensor closer towards the garden if
necessary. If you have text message alerts setup, you can take the
Pendant Sensor into the garden and press the help button at various
distances to see whether you receive a text message alert.

Room sensors are best placed in areas that are
often frequented, such as hallways, by doors or
near a favourite chair.
TextCare ’ s room sensors are very sensitive to
heat, light and sound, which ensures that you
receive accurate readings. To prevent any
abnormal data, it is important that you position
your room sensors in a suitable location.
Position away from the following:
Heat sources Fans & drafts Sunlight
Electrical devices
Positioning of sensors
Try to place all room sensors at a height that would keep pets walking
past out of range.

Registering phones & devices
No text message reply when
registering a phone to the Main
Sensor?
1. Check that you have correctly
inserted the SIM into the Main Sensor.
The SIM is held in place with a spring
mechanism and can be displaced if
the Main Sensor is placed on its side.
2. Check that you have SM phone
signal.
3. It can take up to 24 - hours for a
network provider to activate a SIM.
4. If you are using a giff gaff SIM and
they have said that you are now up &
running, then it will be ready to use.
Online portal doesn ' t recognise the device or phone number that you
are trying to register?
1. Wait 15 minutes after you have registered your phone with the Main
Sensor, and have received a confirmation text message.
2. Check that you have entered the number without any spaces.
3. Make sure that your Main Sensor displays ' logging on ' . You can check
this by pressing the button on the front of the Main Sensor once.
Logging on should then be displayed at the bottom of the screen.
4. If logging on is not displayed, text LO ON to the Main Sensor.
SIM

Removing a sensor
If you would like to remove a sensor from
your TextCare system, send the text:
SENSOR + number of sensor + #
Refer to the manual for adding new sensors
Renaming & removing sensors
SENSOR6#
Renaming Sensors using the online portal
1. Sensor names are limited to 10 characters.
2. You can only use letters and numbers to name the sensors. No
symbols are allowed.
4. If the sensor does not rename, please make sure that you wait on the
config screen for three minutes after renaming. During this time the
online portal is updating the information held on the Main Sensor. It
uses the phone network to do this. so there may be a delay.
Setting alarms
If an alarm has been triggered, it will need to be reset before it can be
triggered again. For example, if an alarm has been set for door
movement between 11PM and 7AM, and the door opened at 1AM, a text
message will be sent to the registered phones. The alarm will then need
to be reset to send further text messages when movment occurs after
this time, e.g. 1AM - 7AM.
Sound level alarms can only be set to ' sound ' or ' no sound ' . You cannot
set an alarm for the level of sound.