THOMSON SpeedTouch 580 Assembly instructions

SpeedTouch™580
Wireless Residential ADSL Gateway
Installation and Setup Guide
Release R4.3.2

SpeedTouch™
580
Installation and Setup Guide
R4.3.2

Copyright
Copyright ©1999-2005 THOMSON. All rights reserved.
Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization
from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice,
and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or
inaccuracies that may appear in this document.
Thomson Telecom Belgium
Prins Boudewijnlaan, 47
B-2650 Edegem
Belgium
www.speedtouch.com
Trademarks
The following trademarks are used in this document:
SpeedTouch™ is a trademark of THOMSON.
Microsoft®, MS-DOS®, Windows® and Windows NT® are either registered trademarks or trademarks of Microsoft Corpo-
ration in the United States and/or other countries.
UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and
other countries.
Adobe, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incorpo-
rated, registered in the United States and/or other countries.
Netscape® and Netscape Navigator® are registered trademarks of Netscape Communications Corporation.
Ethernet™ is a trademark of Xerox Corporation.
UPnP™ is a certification mark of the UPnP™ Implementers Corporation.
Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alli-
ance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance.
Other products may be trademarks or registered trademarks of their respective manufacturers.
Document Information
Status: v2.0 (July 2005)
Reference: E-DOC-CTC-20050429-0061
Short Title: Installation and Setup Guide ST580 R4.3.2 (en)

Contents
E-DOC-CTC-20050429-0061 v2.0 i
Contents
About this Installation and Setup Guide ................... 1
1 Introducing the SpeedTouch™.................................... 3
2 Basic Installation ........................................................... 5
2.1 Setting Up your SpeedTouch™ ...................................................... 6
2.2 First Time Installation .................................................................... 7
2.2.1 Guided Installation........................................................................................................... 8
2.2.2 Manual Installation ........................................................................................................17
2.3 The SpeedTouch™ Setup CD........................................................ 19
2.4 SpeedTouch™ Connections Essentials......................................... 21
2.5 Connections Overview and Powering .......................................... 22
2.5.1 Installing USB drivers.................................................................................................... 23
2.5.2 Wireless Setup ............................................................................................................... 25
2.6 Basic Security .............................................................................. 26
3 Web-Based User Interface.......................................... 29

Contents
E-DOC-CTC-20050429-0061 v2.0
ii
4 Internet Connection Troubleshooting....................... 31
4.1 Checking the Hardware................................................................ 32
4.2 LED Diagnostics ........................................................................... 33
4.3 Web Diagnostics .......................................................................... 35
4.4 SpeedTouch™ Setup CD Troubleshooting ................................... 37
4.5 Wireless Setup Troubleshooting .................................................. 40
4.6 Easy Setup Troubleshooting ........................................................ 41

About this Installation and Setup Guide
1
E-DOC-CTC-20050429-0061 v2.0
About this Installation and Setup Guide
Used symbols
Terminology Generally, the SpeedTouch™580(i) will be referred to as SpeedTouch™ in this
Installation and Setup Guide.
Documentation and
software updates
THOMSON continuously develops new solutions, but is also committed to improve
its existing products.
For suggestions regarding this document, please contact
documentation.spe[email protected].
For more information on THOMSON's latest technological innovations, documents
and software releases, visit us at:
www.speedtouch.com
A note provides additional information about a topic.
A tip provides an alternative method or shortcut to perform an action.
!A caution warns you about potential problems or specific precautions that
need to be taken.

About this Installation and Setup Guide
2E-DOC-CTC-20050429-0061 v2.0

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E-DOC-CTC-20050429-0061 v2.0
Chapter 1
Introducing the SpeedTouch™
1 Introducing the SpeedTouch™
Introduction In a minute you will be able to access the Internet using your
SpeedTouch™580(i) Residential ADSL Gateway.
This Installation and Setup Guide will show you how to set up your SpeedTouch™
and how to connect a computer or a local area network (LAN) to the Internet.
Identifying your
SpeedTouch™
The label on the bottom side of your SpeedTouch™, informs you on the
SpeedTouch™’s:
Product name
Model number
Serial number
Power requirements
DSL variants The SpeedTouch™ comes in two ADSL flavours:
The ADSL POTS variant: The SpeedTouch™580 connects to an analogue Plain
Old Telephone Service (POTS) line.
The ADSL ISDN variant: The SpeedTouch™580i connects to an Integrated
Service Digital Network (ISDN) line, enabling residences with an ISDN line to
use the ADSL service.
You can easily identify your variant by checking the product name printed on the
label on the bottom of your SpeedTouch™.
!Do not remove, nor cover the marking label.
!Use only the SpeedTouch™ variant which is appropriate for the DSL service
provided to your premises.

4E-DOC-CTC-20050429-0061 v2.0
Chapter 1
Introducing the SpeedTouch™
SpeedTouch™ Setup
CD
Your SpeedTouch™ is delivered with a Setup CD.
If you insert the CD on a Microsoft Windows PC or Mac OS X computer:
The first time, an intuitive SpeedTouch™ Quick Installation Wizard will guide
you through the hardware setup of your SpeedTouch™ and will help you to
connect to the Internet.
See “2.2 First Time Installation” on page 7 for more information.
For future reference, the SpeedTouch™ CD Menu provides links to all contents
See “2.3 The SpeedTouch™ Setup CD” on page 19 for more information.
In case of another operating system a set of subdirectories allows you to easily
browse for user documentation, SpeedTouch™ system software, service templates,
etcetera.
SpeedTouch™ Home
Install Wizard
The SpeedTouch™ Home Install Wizard has been designed to help you on the
Internet in a flash.
First, the wizard will try to detect your SpeedTouch™. After connecting your
computer, the wizard will configure your SpeedTouch™ and - if necessary - your
computer.
The Home Install Wizard was designed for Microsoft Windows operating systems
and Mac OS X - in the latter case provided you will use a wired connection to your
SpeedTouch™.
You can launch the SpeedTouch™ Home Install Wizard:
Automatically from out the SpeedTouch™ Quick Installation Wizard when you
insert the SpeedTouch™ Setup CD in a computer for the first time.
See “2.2 First Time Installation” on page 7 for more information.
From the SpeedTouch™ CD Menu Home page, via Run Quick Installation. This
will in fact re-run the Quick Installation Wizard and subsequently start the
Home Install Wizard as if you launch the Setup CD for the first time.
From the SpeedTouch™ CD Menu Maintenance page, via Reconfigure my
SpeedTouch™.
If you do not want to use the guided installation procedure, you can also
fully manual install and configure your SpeedTouch™. See “2.2.2 Manual
Installation” on page 17 for more information.

Chapter 2
Basic Installation
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E-DOC-CTC-20050429-0061 v2.0
2 Basic Installation
Before you begin Make sure to read the safety instructions and regulatory notices first. The safety
instructions can be found on the Setup CD (see “2.2 First Time Installation” on
page 7) and/or may also be provided as printed booklet.
ADSL service The ADSL service must be up and running on your telephone or ISDN line.
If both telephone and ADSL service are simultaneously available from the same
copper pair, you will need a central splitter or distributed filters for decoupling
ADSL and telephone signals.
Computer requirements To connect computer(s) via Ethernet, make sure the computer(s) are equipped with
an Ethernet network interface card (NIC).
To connect a computer via USB, you need a free USB port on the computer or a
connected USB hub.
For wireless networking, you will need a wireless 802.11 b/g compatible client
adapter for each computer you intend to connect wirelessly.
As wireless client adapter, you can:
Use a provided SpeedTouch™110g CardBus.
Use a provided SpeedTouch™120g USB adapter (with cable).
Plug a provided SpeedTouch™121g adapter directly into your computer’s USB
port (without cable).
Use any other Wi-Fi certified WLAN client.
What you need from
your ISP
Following configuration parameters are provided by your ISP:
Your ISP’s connection service model (for example PPPoE)
VPI/VCI (for example 8/35)
Your user name and password to connect to the Internet
!Public telephone lines carry voltages that can cause electric shock. Only try
to set up splitter/filters that have been designed to be installed by
unqualified personnel. For further assistance, contact your service provider.

Chapter 2
Basic Installation
6E-DOC-CTC-20050429-0061 v2.0
2.1 Setting Up your SpeedTouch™
SpeedTouch™ housing The SpeedTouch™ can be mounted on a wall, setup upright or simply be placed as
a desktop.
Wall mount You can mount the SpeedTouch™ on a wall or other vertical surface:
Proceed as follows:
1Drill two holes in the wall or other vertical surface where you want to place the
SpeedTouch™.
2Fasten two screws in the wall holes. The screws should protrude five
millimetres from the surface of the wall.
3Attach your SpeedTouch™ on the wall using the two mounting slots on the
bottom side.
Stand-up To setup the SpeedTouch™ in an upright position, use the provided cradle (if
available).
If you install the SpeedTouch™ onto plasterboard, use dowels to
secure the screws. Otherwise the strain of the cables connected to the
SpeedTouch™ rear panel connectors could pull the SpeedTouch™
from the wall.

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Basic Installation
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E-DOC-CTC-20050429-0061 v2.0
2.2 First Time Installation
Internet connectivity
setup
There are different ways of setting up Internet connectivity on your SpeedTouch™.
The best way depends on your operating system.
If you use following
operating system
the recommended way to setup your
SpeedTouch™ is
MS Windows (98 SE,
Millennium, 2000 or XP)
the Home Install Wizard, as described in
“2.2.1 Guided Installation” on page 8.
Mac OS X, provided you will
use a wired connection to
your SpeedTouch™
Any operating system
(provided you have IP
connectivity)
the Easy Setup, as described in “2.2.2 Manual
Installation” on page 17: Open your web
browser, the SpeedTouch™ HTTP intercept will
do the rest.
Mac OS X, wirelessly
connected to your
SpeedTouch™ and provided
you have IP connectivity
If you are using MS Windows XP, it is also be possible to use the MS
Windows XP Internet Gateway Device (IGD) Control Agent for UPnP, as
described in the SpeedTouch™ User’s Guide.

Chapter 2
Basic Installation
8E-DOC-CTC-20050429-0061 v2.0
2.2.1 Guided Installation
Introduction On the CD a Quick Installation Wizard is provided that will guide you through the
first installation and set-up of your SpeedTouch™.
The Quick Installation Wizard will:
Provide important safety information and regulatory information.
Show you how to make the necessary connections to your SpeedTouch™.
How to turn on your device.
Prepare you to smoothly run the SpeedTouch™ Home Install Wizard.
The subsequent SpeedTouch™ Home Install Wizard will then prepare your
SpeedTouch™ and your local computer(s) for connecting to the Internet.
The Home Install Wizard will:
Guide you through connecting your computer(s) to your SpeedTouch™.
Prepare the SpeedTouch™ for connecting to the Internet.
IMPORTANT NOTICE Do not make any connections to your SpeedTouch™ until you are instructed to do
so by the SpeedTouch™ Quick Installation Wizard and/or the SpeedTouch™ Home
Install Wizard.
Launching the CD for
the first time
To launch the SpeedTouch™ Setup CD Menu:
1Insert the Setup CD in your computer's CD-ROM or DVD-ROM drive.
On MS Windows: The CD should autostart.
On Mac OS X: Double-click Menu in the window with the content of the
CD.
2In the Choose Language window, select the language of your choice and click
OK.
3The procedure continues with the SpeedTouch™ Quick Installation Wizard.
Proceed with “ Quick Installation Wizard” on page 9.
!To be able to run the applications on the Setup CD on an MS Windows 2000,
an MS Windows XP operating system, or Mac OS X computer, you need
administrative rights.
If not, refer to ”The SpeedTouch™ CD does not start
automatically” on page 37.

Chapter 2
Basic Installation
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E-DOC-CTC-20050429-0061 v2.0
Quick Installation
Wizard
Proceed as follows:
1The SpeedTouch™ Quick Installation Wizard will guide you through the first
setup of your SpeedTouch™.
On the Welcome page, click Next to continue.
2Select your SpeedTouch™ product from the list of supported devices.
Click Next to continue.
If you ran the CD on this computer before, the Quick Installation
Wizard is not shown; instead the CD menu pops up.
To easily identify your SpeedTouch™ a product picture is shown. If
you are not sure what device you have, check the label on the bottom
side of your SpeedTouch™.

Chapter 2
Basic Installation
10 E-DOC-CTC-20050429-0061 v2.0
3The SpeedTouch™ Safety Instructions and Regulatory Notices will be
displayed. Scroll down to read all the instructions carefully. If you have
carefully read these Safety Instructions and Regulatory Notices, select I have
read and I fully understand the Safety Instructions and Regulatory
Information to confirm your reading and click Next.
4Subsequent screens will guide you through the preliminary hardware setup of
your SpeedTouch™.
Carefully follow all the instructions. Click Next each time your are ready to
proceed.
5As soon as all required preliminary connections to your SpeedTouch™ have
been made, and your SpeedTouch™ is turned on and initialized, the final steps
in the Quick Installation Wizard will:
Make sure that you have all information readily available to let the Home
Install Wizard configure your SpeedTouch™ to connect to the Internet.
See “ What you need from your ISP” on page 5for an overview of
information you must have readily available.
Start the SpeedTouch™ Home Install Wizard.
Click Setup my SpeedTouch to continue.
6The procedure continues with the SpeedTouch™ Home Install Wizard.
Proceed with “ Home Install Wizard” on page 11.
!Your SpeedTouch™ product is designed and tested to meet the latest
safety standards. However, to ensure safe use of this product, it is
important that the Safety Instructions and Regulatory Notices shown
and/or available in the Safety and Regulatory booklet are read, and
complied with carefully, before installing the SpeedTouch™ product.

Chapter 2
Basic Installation
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E-DOC-CTC-20050429-0061 v2.0
Home Install Wizard Proceed as follows:
1The SpeedTouch™ Home Install Wizard will guide you through your local
network connections and prepare the SpeedTouch™ for Internet connectivity.
On the Welcome page, click Next to continue.
2The Software License Agreement window appears.
You must accept before continuing. Click Yes to accept.
3The SpeedTouch™ Home Install Wizard will check your system and will invite
you to connect the SpeedTouch™ to your computer.
If you accepted this License Agreement in a previous configuration
setup, this window will not be shown.
See “ SpeedTouch™ wiring” on page 21 for a comprehensive
overview of all SpeedTouch™ connections.

Chapter 2
Basic Installation
12 E-DOC-CTC-20050429-0061 v2.0
4Make one of following connections:
Connect the yellow RJ-45 Ethernet cable to the yellow (indicated)
Ethernet port on your SpeedTouch™ and the other end to the computer’s
Ethernet port.
Connect the blue USB cable to the blue indicated USB port on your
SpeedTouch™ and the other end to the computer’s USB port.
For wireless networking, plug a wireless card or adapter in your
computer.
5Once the hardware is installed successfully and you are connected to the
SpeedTouch™, the procedure continues with configuring your Internet
connection.
Proceed with “ Configuring the Internet connection” on page 13.
In case of problems or for advanced information, see
“2.5.1 Installing USB drivers” on page 23.
In case of problems or for advanced information, see
“2.5.2 Wireless Setup” on page 25.
If the wizard does not detect a connection, an error message will be
displayed. Refer to “ The wizard does not detect a connection” on
page 37.

Chapter 2
Basic Installation
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E-DOC-CTC-20050429-0061 v2.0
Configuring the Internet
connection
Proceed as follows:
1If prompted, enter the User name and Password for your SpeedTouch™
security settings and click OK.
2Select the appropriate Region, Provider and Service for your Internet
connection as specified by your service provider and click Next.
3First your Internet connectivity will be set up:
Select the VPI/VCI - and, if required, the Connection Type - as specified
by your service provider and click Next.
Enter the User Name and Password for your Internet account settings as
specified by your service provider and click Next.
4The procedure continues with some additional configurations.
Proceed with “ Configuring the SpeedTouch™ (and your computer)” on
page 14.
The factory default user is ‘Administrator’. Its password is blank,
meaning you do not have to enter anything in the password field. It is
advisable to specify another user name and password to protect your
SpeedTouch™ from security violation during the configuration
procedure (see “2.6 Basic Security” on page 26 for more information.
If the service provider has included a separate disk with a dedicated
service profile, click Have Disk... to browse to the location of the
appropriate service profile template file.
!From here on the procedure might differ from the description below.
The requested information will depend on the selected service profile
and should be provided by your Service Provider. Subsequent screens
will guide you through the configuration setup of both the
SpeedTouch™ and your computer. Enter the requested information
and click Next whenever requested.

Chapter 2
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14 E-DOC-CTC-20050429-0061 v2.0
Configuring the
SpeedTouch™ (and your
computer)
Proceed as follows:
1Depending on the selected service profile and your ISP’s requirements,
additional settings may be requested to be filled in during the Home Install
Wizard, like Dynamic DNS Service, Time Configuration or other.
Enter the information provided by your ISP and click Next whenever
requested.
2To protect your SpeedTouch™ from unauthorised access, you must provide a
user name and password. Each time a user wants to access a SpeedTouch™
management interface, the user will be prompted to provide this user name
and password before access is granted.
Click Next to continue.
3To protect the wireless connections to your SpeedTouch™, move the slide
control to the desired security mode.
Following security modes to secure traffic between the SpeedTouch™ and
connected wireless stations are available:
Low, which implies in fact that no security measures are taken at all
Medium, implying that traffic is encrypted by means of a static
encryption key (WEP).