Cisco SPA 301 User manual

Cisco Small Business
SPA 300 Series IP Phones
Models 301 and 303
USER GUIDE

© 2013 Cisco Systems, Inc. All rights reserved. OL-22243-01
August 2013
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks,
go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner
does not imply a partnership relationship between Cisco and any other company. (1110R)

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 1
Contents
Chapter 1: Getting Started 6
About This Document 6
Overview of the Cisco Small Business 300 Series IP Phones 8
Caring for Your Phone 8
Getting to Know the Cisco SPA 301 9
Getting to Know the Cisco SPA 303 11
Softkey Buttons 13
Screen Icons 15
Using Keypad Shortcuts 16
Chapter 2: Installing Your Phone 18
Before You Begin 18
Installing Your Cisco SPA 301 IP Phone 19
Connecting the Handset 19
Connecting the Power 19
Connecting Your Cisco SPA 301 to the Network 20
(Optional) Connecting Your Cisco SPA 301 to the Wireless Network 20
Installing Your Cisco SPA 303 IP Phone 21
Connecting the Handset 21
Connecting the Power 22
Connecting Your Cisco SPA 303 to the Network 22
(Optional) Connecting Your Cisco SPA 303 to the Wireless Network 22
(Optional) Installing the Cisco SPA 303 Stand 23
(Optional) Connecting a PC to Your Cisco SPA 303 23
(Optional) Connecting Wired and Wireless Headsets 23
(Optional) Mounting Your Cisco SPA 30X Phone to the Wall 24
Reversing the Handset Retention Tab 30
Verifying Phone Startup 31
Upgrading Your Phone’s Firmware 32
Determining Your Current Firmware Version 32
Download the Firmware 33

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 2
Contents
Get Your Phone’s IP Address 33
Install the Firmware 33
Chapter 3: Using Basic Phone Functions 35
Using Phone Hardware and Accessories (Cisco SPA 303) 36
Using the Speakerphone 36
Using the Headset with Your IP Phone 36
Switching Between the Handset/Headset/Speakerphone During a Call 36
Sending Audio to the Phone Speaker 36
Choosing Your Preferred Audio Device 37
Adjusting Call Volume and Muting 37
Adjusting Call Volume 37
Adjusting the Ringer Volume 38
Using Mute (Cisco SPA 303) 38
Placing or Answering a Call 38
Using Dial Assistance (Cisco SPA 303) 39
Using Hold and Resume 39
Switching Between Multiple Calls on Hold on a Single Line (Cisco SPA 303)
40
Ending a Call 40
Transferring Calls (Cisco SPA 303) 41
Performing an Attended Transfer 41
Performing an Unattended (Blind) Transfer 41
Transferring a Held Call to an Active Call 42
Redialing a Number 42
Viewing and Returning Missed Calls (Cisco SPA 303) 42
Turning the Missed Calls Shortcut On and Off 43
Forwarding Calls 44
Forwarding All Calls 44
Forwarding Calls When Your Phone is Busy 45
Forwarding Calls When You Don’t Answer the Phone 45
Delaying Call Forwarding When You Don’t Answer the Phone (Cisco SPA 303)

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 3
Contents
46
Stopping Call Forwarding 46
Setting Do Not Disturb 47
Activating Do Not Disturb 47
Deactivating Do Not Disturb 48
Turning Call Waiting On and Off 48
Picking Up a Call from Another Extension (Cisco SPA 303) 49
Parking a Call (Cisco SPA 303) 50
Placing a Three-Way Conference Call 51
Conferencing a Held Call with an Active Call (Cisco SPA 303) 52
Using the Phone Directories (Cisco SPA 303) 52
Using Your Personal Directory 52
Using the Corporate Directory 53
Using the Call History Lists 54
Viewing the Call History Lists 54
Calling from the Call History Lists 55
Deleting a Number from the Call History Lists 55
Saving a Call History List Number to Your Directory 55
Setting or Changing a Phone Password 55
Accessing Voicemail 56
Chapter 4: Using Advanced Phone Features 57
Configuring Privacy and Security Features 58
Blocking Caller ID 58
Blocking Anonymous Calls 58
Using Secure Call 59
Enabling Dial Assistance (Cisco SPA 303) 60
Adding and Using Speed Dials 60
Creating Speed Dials on Unused Line Buttons (Cisco SPA 303) 61
Creating Numerical Speed Dials 61
Using Speed Dials 62

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 4
Contents
Using the Paging Feature 62
Paging Another Phone 62
Paging a Group of Phones 63
Configuring Auto Answer (Cisco SPA 303) 63
Monitoring/Accessing Another Phone from Your Phone (Cisco SPA 303) 63
Customizing Your LCD Screen (Cisco SPA 303) 64
Changing the LCD Screen Contrast 64
Configuring the Phone Screen Saver 64
Turning on the Screen Saver 66
Using Ring Tones (Cisco SPA 303) 66
Changing Your Ring Tone 66
Configuring Date and Time Parameters on Your Phone (Cisco SPA 303) 66
Setting Your Phone’s Date and Time 66
Using Star Codes 67
Using the Interactive Voice Response Menu on the Cisco SPA 301 69
Advanced Procedures for Technical Support Personnel (Cisco SPA 303)70
Rebooting Your Phone 71
Chapter 5: Using the Web Interface 73
Logging in to the Web Interface 74
Setting Do Not Disturb 75
Configuring Call Forwarding 75
Configuring Call Waiting 76
Blocking Caller ID 76
Blocking Anonymous Calls 77
Using Your Personal Directory (Cisco SPA 303) 77
Viewing Call History Lists 78
Creating Speed Dials 78
Accepting Text Messages (Cisco SPA 303) 78
Adjusting Audio Volume 79

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 5
Contents
Changing the LCD Contrast (Cisco SPA 303) 80
Configuring the Phone Screen Saver (Cisco SPA 303) 80
Appendix A: Where to Go From Here 82

1
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 6
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business IP phone. It contains the following sections:
•About This Document, page 6
•Overview of the Cisco Small Business 300 Series IP Phones, page 8
•Getting to Know the Cisco SPA 301, page 9
•Getting to Know the Cisco SPA 303, page 11
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business IP Phone.
NOTE The Cisco Small Business IP Phone features vary, depending on the type of call
control system that you are using. This document describes using the Cisco Small
Business IP Phones with a SIP phone system, such as the Cisco SPA 9000 Voice
System or a BroadSoft or Asterisk system. If you are using your Cisco Small
Business IP Phone with a Cisco Unified Communications 500 Series, see the
Cisco
Unified Communications Manager Express for Cisco Small Business IP Phone SPA
30X (SPCP) User Guide
.

Getting Started
About This Document
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 7
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started A description of this book
and an overview of the Cisco
Small Business IP Phones.
Chapter 2 Installing Your Phone How to connect and install
your phone.
Chapter 3 Using Basic Phone
Functions
How to perform basic phone
tasks, such as placing and
answering calls, transferring
calls, setting up call
forwarding, and picking up
calls.
Chapter 4 Using Advanced Phone
Features
How to perform advanced
phone tasks, such as
configuring privacy and
security features, speed
dials, paging, and ring tones.
Chapter 5 Using the Web Interface How to log in to and use the
phone’s web user interface.
Appendix A Where to Go From Here Lists of and links to related
documentation.

Getting Started
Overview of the Cisco Small Business 300 Series IP Phones
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 8
1
Overview of the Cisco Small Business 300 Series IP Phones
The Cisco Small Business 300 Series IP Phones are full-featured VoIP (Voice over
Internet Protocol) phones that provide voice communication over an IP network.
The phones provide traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling and accessing voice mail. Calls can
be made or received with a handset, headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco
Small Business 300 Series IP phones contain Ethernet ports, or ports that allow
them to be linked to the computer network. They also have additional Ethernet
ports that allow a computer to be connected to the network through the IP phone.
Unlike traditional phones, Cisco Small Business IP phones require a separate
power source. Power the phones by connecting them to the included power
adapter.
The following table shows the Cisco Small Business 300 Series IP Phones
covered in this document and their respective features:
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.
Cisco SPA 301 Cisco SPA 303
Screen None 128 X 64 monochrome LCD
Lines 13
Softkeys None 4 dynamic
Navigation Button None Four-way navigation key