Yealink T4 series User manual

Deskphone User
Guide
Yealink T4, T5 Series

Ways to Call
Hold
Mute
Group Page
Intercom
Park Line
Changing Audio Output
No Not Disturb
Night Switch
Basic Features
Order of Contents
Phone Layout
Phone Elements
Logging in and Out
Menu Pages
Getting to Know Your Phone
Attended Transfer
Blind Transfer
Conference Calling
Advanced Features
FAQs
Scenario 1: Redirecting a Call
FAQs and Scenarios
page 4
page 5
pages 6-7
pages 8-9
2
page 11
page 12
page 12
page 12
page 13
page 13
page 14
page 15
page 15
page 17-18
page 19
page 20-22
page 24-25
page 26

Getting to Know
Your Phone

1
HEADSET MUTE
MESSAGE
Phone Layout
Logged in User
Notifications and Status Icons
Busy Lamp Field Indicator
Phone Pages
Soft Key
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Line Key
Number Key
Arrow Key
Volume Adjustor
Speaker
2ABC 3DEF
1.
5.
4.
2.
3.
OK
x
-+
4GHI 5JKL 6MNO
7PQRS 8TUV 9WXYZ
*.0 #SEND
HOLD
REDIAL TRANSFER
7.
9. 10.
8.
6.
4

This is a more in-depth look at the phone layout on page 3, breaking down
the various elements and helping you get comfortable with the functions and
their terminology used in the rest of this guide.
Notifications and Status Icons
The notification and status bar displays relevant or helpful information.
A common notification is a missed call icon (as shown in the image on page
3). It will also show how many calls have been missed.
To see a full list of all the icons that can appear, see Appendix 1.
Different Keys
There are four different keys to distinguish between.
Soft Key - a soft key is one of the buttons in the row below the display. They
are phone function keys that change based on context.
Line Key - a line key is one of the buttons in the columns to the right and left
of the display. They are commonly used to quickly dial a contact, or activate
some functions on the first page.
Number Key - a number key is one of the buttons used to quickly enter a
phone number. It is below the display and usually to the left.
Arrow Key - an arrow key is used to navigate around selections on the phone,
such as in the menu. Pressing the top arrow key will quickly open the call
history menu.
Phone Pages
Each phone may have a few pages to expand the features that can be easily
accessed. Tap the line key to cycle between the various display pages.
Phone Elements
5

Logging In and Out -
Logging In
When you receive your new deskphone, this screen will be presented:
Tap the Login line key, enter your extension number and Submit.
You will then be logged in, and presented with the following screen:
6

Logging In and Out (cont.)
Logging Out
To log out, press the line key to log out.
Tap the Yes soft key.
You will then be logged out, and presented with the following screen:
7

Menu Pages
Status
The Status menu is primarily used to ensure that the phone has an IP
Address and to display some other basic information about the phone.
It helps technicians to do basic troubleshooting.
Directory
The directory is broken down into three sub menus: Local, System and
Customer directory. In the Local directory, you can view contacts that you
have added for quick reference. The System directory is a list of
organisational (or system) contacts such as your colleagues.
The Customer Directory provides a list of your client/customer contact
information.
It is worth noting that the best way to access your directory is through the
User Portal. See the IPC Solutions User Portal Guide.
Main Menu
The Main Menu is accessed through the Menu softkey. Once there, you will
see the Main Menu screen as shown below:
There are five menus that can be accessed from the Main Menu. The Status,
Directory, History, Message and Basic menus.
8

History
The History menu shows a log of all of your calls - missed, placed, received
and forwarded. It contains information such as the date and time of the call,
the call contact, the duration of the call and provides ease of use functions
such as redial and adding contact details directly from the log. This option
can be quickly accessed from the main screen of the phone by pressing the
upward arrow key .
Message
The Message menu provides direct access to your voicemail. From here, you
can view and interact with your voicemail facility. Also available is redial and
other helpful functions.
Basic
The Basic menu enables changes to the Display, Sound, Bluetooth and Wi-Fi
capability. It also provides a quick option to reboot the phone.
The relevant menus for most users will be the Display and the Sound menus.
In the Display menu, you can adjust the display of the phone by changing the
backlight, display contrast, wallpaper, and the screensaver.
The Sound menu (as shown below), enables you to change ring tones, key
tones and BLF (Busy Lamp Field) Ring Type.
Menu Pages (cont.)
9

Basic Features