Toshiba IPedge User manual

IPedge / VIPedge Feature Desc. 7/25/12
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.1-1
OVERVIEW
Call Park Call Park Orbits parks a station to hold and allows retrieval from any
extension station in the system. Group Paging can be invoked
immediately after parking.
Orbit means a location to park a call. There are two types of orbit:
1. An individual orbit number for every extension identified by PDN.
2. A system orbit number managed by the system.
An extension station parks a call by the following three methods.
1. Use the orbit number identical to the PDN of the operating station
(Local Park).
2. Specify the orbit number identical to the PDN of another extension
(Remote Park).
3. The System specifies the orbit number (Automatic Park).
Local Park To invoke Local Park, put the destination in an extension station on
Consultation Hold and enter the access code or press the function button
PARK.
This feature can also be invoked by pressing the function button directly
during conversation. Then, the orbit number is requested. However, if the
‚R‚Q‚P
‚S ‚T
‚V ‚W
‚U
‚X
”–‚O
Orbit 201201
‚R‚Q‚P
‚S ‚T
‚V ‚W
‚U
‚X
”–‚O
Orbit 202
202
System Orbit
8032
Local Park
Automatic Park
RemotePark
There are three types of Call Park depending on how to specify the orbit

IPedge / VIPedge Feature Desc. 7/25/12
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service marks of their respective owners. This document and the information included herein is subject to change without notice.1-2
# button is pressed, an orbit number identical to the PDN of the operating
extension station is used.
When the parking succeeds, the SDT (Secondary Dial Tone) is sent again
and it becomes possible to dial the Group Paging access code or to press
the function button. If the line is disconnected or released during the SDT,
the extension station becomes idle while parking.
If an extension station has a PARK function button, it remains lit while a
call is being parked. If a call is already parked in the orbit of the operating
station, the parking fails and the Reorder Tone is returned.
Remote Park To invoke Remote Park, put the destination at an extension station on
Consultation Hold and enter the access code or press the function button
PARK. This feature can also be invoked by pressing the function button
directly during conversation. Next, specify the orbit number identical to
the PDN of another extension.
When the parking succeeds, the SDT is sent again and it becomes
possible to dial the Group Paging access code or to press the function
button. If the line is disconnected or released during the SDT, the
extension station becomes idle while parking.
If an extension station having a PDN identical to the orbit number has a
PARK function button, it remains lit while a call is being parked. If a call is
already parked in the orbit of the operating station, the parking fails and
the Reorder Tone is returned.
Automatic Park To invoke Automatic Park, put the destination at an extension station on
Consultation Hold and enter the access code or press the function button
PARK. This feature can also be invoked by pressing the function button
directly during conversation. Next, the orbit number is requested, but if
the [*] button is pressed, the system assigns its unique orbit number to
the call and parks the call.
When the parking succeeds, the SDT is sent again and it becomes
possible to dial the Group Paging access code or to press the function
button. If the line is disconnected or released during the SDT, the
extension station becomes idle while parking. The system orbit number
needs to be previously stored as a part of the Flexible Numbering Plan.
Retrieving a parked call To retrieve a parked call, enter the park retrieving access code or press
the PARK button in idle state or the state when dial tone is provided.
Then, press the # button to retrieve the call on the orbit of the operating
station. Otherwise, specify the orbit number.
When a call is parked in Local Park mode and the PARK button is lit,
press the PARK button to retrieve the call on the orbit of the operating
station. (When there is a call parked in Local Park mode, use the park
retrieving access code to retrieve Remote Park or System Park.) When a

IPedge / VIPedge Feature Desc. 7/25/12
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.1-3
PARK button that is lit is pressed while talking, the system interprets that
a user wants to park a current call rather than to retrieve the parked call.
When the PARK button is pressed in the Consultation Hold state, the call
is parked on Consultation Hold, regardless of the LED state. To retrieve a
parked call in the Consultation Hold state, a user enters the Park
retrieving access code. When the parked call is activated and the Hold
indication for another appearance of the GCO button is Enabled, the user
can retrieve a parked call by pressing this button.
When a call is parked, a park timer is actuated regardless of the orbit
type. When the timer expires, the station that handles the parking is
recalled. The recalling method follows Recall Treatment.
IPedge Path Replacement When an extension station retrieves a parked call in remote nodes, the
speech path is connected by join connection in remote nodes. After the
two-way call is established, the IPedge path replacement is performed
between the Parked party and the Park retrieving party by the Network
CT Rerouting procedure (defined in an ECMA standard). The following
examples are for a 2 nodes case and a 3 nodes case.
Parked Call retrieved
PSTN
Park
PRI
System Obit
Park registration party
Parked party
Park answered party 50#32 7000
Node: A (nodeId:51) Node: B(nodeId:50)
#33*
PSTN
PRI
Park registration party
Parked party
Park answered party
Node: A Node: B
Join connection
PSTN
PRI
Park registration party
Parked party
Park answered party
Node: A Node: B
When call satisfies rerouting condition,
Network CT Rerouting procedure is started.
Network CT Rerouting procedure is completed
Call Park answer
Figure 1 2 nodes Rerouting case
Talk
Talk
Talk
Talk
IPedge
IPedge
IPedge

IPedge / VIPedge Feature Desc. 7/25/12
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service marks of their respective owners. This document and the information included herein is subject to change without notice.1-4
When call satisfies rerouting condition,
Network CT Rerouting procedure is started.
Network CT Rerouting procedure is completed
System Obit
Park registration party
Parked party
Park answered party
Node: A(nodeId:51) Node: C(nodeId:52)
Parked Call retrieved
#33*
Park
Node: B(nodeId:50)
50#32 7000
Park registration party
Parked party
Park answered party
Node: A Node:C
Node: B
Park registration party
Parked party
Park answered party
Node: A Node: C
Node: B
Call Park answer
Figure 2 3 nodes Rerouting case
Talk
Talk
Talk
IPedge
IPedge
IPedge

IPedge / VIPedge Feature Desc. 7/25/12
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.1-5
Rerouting Condition IPedge Net Path Replacement by Network CT Rerouting procedure is
performed as follows.
•The node where a parked call behaves as a Transferring party.
•The parked party behaves as the Transferred party.
•The park retrieving party behaves as a Destination party.
The node where a parked call exists should not be the same node as the
node where a Parked party exists AND the node where a Park retrieving
party exists.
Each Node Connected by
IPedge For example, Rerouting is done successfully in cases above of Figure 1,
Figure 2, and the following Figure 4. In the case of Figure 3 the call does
not reroute because the parked call and the park retrieving party are in
the same node.
See the next page for Figure 4.

IPedge / VIPedge Feature Desc. 7/25/12
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service marks of their respective owners. This document and the information included herein is subject to change without notice.1-6
\While Network CT Rerouting starts, if the state of the parked party is the
2 way talking state, Rerouting could fail. In this case, the speech path by
join connection remains. The state, except the 2-way talking state, means
the state of the pressed CONF or HOLD button, calling the third Party,
Parked call and Park answered party are in
the same node. Rerouting is not started.
Join connection
Park registration party
Parked party Node: A
Node: B
Park Park answered party
Park registration party
Parked Party Node: A Node: B
Park answered party
Rerouting NG
- IPedge tandem connection case
- The case that Call Transfer/ Ring Transfer
and Call Forwarding could fail in Rerouting so
that Join connection is established. For
example, a Transferred call includes a
conference.
Figure 3 2 nodes case
–Rerouting NG
Parked party
Park registration party
Parked party Node: A Node: B
Park answered party
Join connection
Pa
rk registration party
Node: A
Node: B
Park Park Answered party
Park answered party
Rerouting OK
Figure 4 2 nodes case-Rerouting OK
Parked call and Park answered party are in the different node. Rerouting is started.
Talk
Talk
Talk
When Parked answered party answers
the parked call in which Join
connection remains in remote nodes,
the call does not reroute to shorten
both signal and media stream.
Talk
IPedge
IPedge
IPedge
IPedge

IPedge / VIPedge Feature Desc. 7/25/12
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.1-7
conference, and so on. When the parked party is the state of the service
feature starting, Rerouting could fail to avoid competition of the features.
Notation for using Media
server •The Parked party is connected to the media server to hear MOH. At
this time, media resource is hunted from the resource pool for MOH,
BGM, and paging.
•The Parked party hears no tone if there is no extra media resource to
play MOH.
•For a SIP station, it might have a device-built-in MOH instead of no
tone per station setting, but this depends on the station specifications.
Park registration party
Parked party
Park retrieving party
Node:A Node:
B
The State of park retrieving party is also 2-way talking state with IPedge party,
.
Figure 5
The state of parked party is ONLY the 2-way talking state with IPedge
Talk
Talk IPedge
IPedge
Park registration party
Parked party
Park retrieving party
Node: A
The State of the parked party is the conference so the rerouting method does not work.
Figure 6
Another party Node: B
Talk
Talk
Talk
IPedge

IPedge / VIPedge Feature Desc. 7/25/12
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.1-1
Call Park Call Park gives any station, regardless of type, a method for holding calls.
By parking a call, you are free to make other calls and retrieve the call at a
later time or use the paging system to announce a call to be picked up by
someone else on the system. Any call can be parked. Parking a call to
your phone is known as Local Park, parking a call on someone else’s
phone is known as Remote Park, and if a general orbit is used, it is called
Auto Park.
Call Park Orbits The Call Park feature enables a station user to place a call temporarily in
an orbit so that the call can be retrieved by any user, either from the same
station or from a different station. Personal Park Orbits are available to
any type of telephone, including standard telephones. If a call is parked,
but not retrieved within a preprogrammed time period, it will recall the
parking telephone. The Park Recall timer is a system wide timer setting.
Park and Page This feature enables station users to park a call (in a General or Personal
Park Orbit), enter a Page Zone or Group access code, and then
announce the orbit number of the waiting call to the Paged party. A pre-
programmed One Touch button can be assigned to telephones to
automatically connect to a predesignated External Paging circuit, a
Telephone Paging group or both.

IPedge / VIPedge Feature Desc. 7/25/12
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.1-2
Call Park The Call Park feature enables you to hold a call temporarily in a location
other than your telephone. These areas are called orbits. You or another
telephone user can retrieve a parked call from its orbit by specifying the
orbit number. You can specify one of 20 General Park Orbits (7000~7019)
or a valid extension number within the system.
Once you have parked a call in an orbit, you can:
•Hang up and retrieve the parked call at a later time.
•Originate another call.
•Access a voice paging device to announce the parked call for pickup
from another station.
If you park a call and it is not retrieved, it will recall to the parking station
and one of the following occurs:
•If your station is idle when the system Call Park recall timer expires,
the parked call automatically recalls to your station.
•If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select
an available orbit number which displays on your LCD.
Park a Call 1. While on a call, press Park in Orbit or press Cnf/Trn + #33. The LED
flashes green (consultation-hold). If you were on an extension during
the call, and you have line button on your telephone, the line LED will
flash until the call is picked up (depending on programming).
2. Specify the Park Orbit using one of the following:
•Press *and the system automatically selects a General Park
Orbit between 7000~7019. The chosen orbit appears on the
LCD.
•Enter a valid extension.
•Press #and the system automatically selects your extension
as the orbit.
3. Hang up. The caller’s extension or line number and the orbit number
are shown. If the parked call is not retrieved within a specified time,
the call rings back to your telephone. When a parked call recalls your
telephone, the LCD shows the line or extension that is recalling and
the orbit number.
Retrieve a Parked Call 1. Press Park in Orbit or press your extension button + #32.
2. Enter the Orbit Number where the call is parked or #for the extension
from which you are calling. You cannot use *to retrieve a parked call.
The extension LED flashes at the in-use rate when the call is
retrieved.

IPedge / VIPedge Feature Desc. 7/25/12
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service marks of their respective owners. This document and the information included herein is subject to change without notice.1-3
PROGRAMMING Call Park gives any station, regardless of type, a method for holding calls.
Parking a call leaves you free to make other calls and retrieve the parked
call at a later time. You can also page to have someone else pick up the
parked call.
System Timer 1. Click on System > System Timer.
2. Select the Server from the dropdown.
3. Adjust the Park Recall Timer as needed.
4. Click on Save icon.
Assign Station Park and
Hold Setting 1. Click on Station > Station Assignment.
2. Check the Station to be programmed.
3. Click on Edit icon.
4. Select Show Advance Configuration.
5. Assign the Park and Hold setting. Enable allows other stations to
access a trunk parked by this station. Disabled: the trunk will appear
busy.
6. Click on Save icon.
Assign a Call Park Orbit key
to a station 1. Click on System > Station Assignment.
2. Check the Station to be programmed.
3. Click on Edit icon.
4. Select the Key tab.
5. Right-click the key to be programmed. This will highlight the key and
pop-up a screen with button types.
6. Select Park Page > Call Park Orbit.
7. Click on Save icon.
Modify Call Park Orbit
Codes Optional
1. Click on System > Flexible Access Codes.
2. Click the access code to be changed.
3. Click Delete.
4. Confirm the deletion of the code.
Add New Flexible Access
Code Optional
1. Click on New icon.
2. Enter the code.
3. Select the feature from the drop down.
4. Click on Save icon.

This page is intentionally left blank.

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service marks of their respective owners. This document and the information included herein is subject to change without notice.1-1
CAPACITY
Call Park Orbits The number of local orbits equals the number of extension stations.
The number of system orbits is 96 (for IPedge system).
The number of system orbits is 14 (for VIPedge system).
AVAILABILITY Stations / Lines where this feature is applied:
Local Park and Remote Park can be invoked from a station extension of
an IP telephone, attendant console, standard telephone, and ISDN
telephone, but not from TIE lines. To invoke Local Park from a station that
can not enter #, enter an alternative access code.
Call Park can be answered from any station – IP telephone, attendant
console, standard telephone, ISDN telephone and from TIE lines. To
invoke Local Park from a terminal which can not enter #, enter the access
code instead.
Station/Line Descriptions
IPT •Can be parked party and park retrieving party
•Can set party for Local park and Remote park
•Can set Automatic park only from IPT with LCD and
Attendant
Soft IPT Can be parked party, park setting party, and park retrieving
party.
IP Attendant Can be parked party and retrieving party.
SIP compliant station •Can be Parked party and park retrieving party
•Can set party for Local park and Remote park
•After setting park, the station goes into idle state.
SLT (via FXS gateway) •Can be parked party and park retrieving party
•Can set party for Local park and Remote park
•After setting park, the station goes into idle state
•To set Local park from the station which cannot enter #, use
# substitute feature access code
Paging Device (via FXS Gateway) Can be parked party.
SIP trunk Can be parked party.
IPedge Net (IPedge only) •Can be parked party
•Can set party for Local park and Remote park
ISDN trunk (via FXO Gateway) Can be parked party.
T1 trunk (via FXO Gateway) Can be parked party.

IPedge / VIPedge Feature Desc. 7/25/12
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service marks of their respective owners. This document and the information included herein is subject to change without notice.1-2
RESTRICTION
Call Park Orbits Remote park and Local park use PDN as an orbit number. Thus, the
system orbit number and the DN (PDN and PhDN) are mutually exclusive
because they are used in the same context. To simplify the allocation of
the system orbit number, they are registered whithin the database of the
Numbering Plan.
The system orbit number cannot be specified while invoking Local park.
Voice Mail - MAS Can be parked party.
Voice Mail - SIP Can be parked party.
Station/Line Descriptions

IPedge / VIPedge Feature Desc. 7/25/12
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service marks of their respective owners. This document and the information included herein is subject to change without notice.1-1
HARDWARE No additional hardware is necessary for this feature.

IPedge / VIPedge Feature Desc. 7/25/12
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service marks of their respective owners. This document and the information included herein is subject to change without notice.1-1
FEATURE INTERACTION
Automatic Line Selection The Automatic Line Selection feature invokes when entering the park
retrieving feature access code by pressing the SPKR button or going off-
hook. However, this operation is only valid if the Prime Preference or “DN
button only” of Idle Preference of Automatic Line Selection feature is set.
Basic Survivability A Local Parked Call in the old server can be retrieved by either other
stations in the old server or stations in the new server with node ID after
switchover goes; provided the old server is still running.
Call Pickup A Parked Call cannot be retrieved by Call Pickup. Use the Call Park
retrieving access code.
The recall of a Parked Call can be picked up by the Call Pickup feature.
Caller Identification Caller information will display on the LCD of the park retrieving party
when the call is retrieved.
Call Monitor The monitoring station cannot invoke the Call Park feature with the
monitored call.
Cancel Button Pressing the Cancel button is ignored afterthe parking party parks the call
or if Park Recall is terminating.
Conferencing A Conference cannot be parked. A parked call can be retrieved by a
conference master and added into the conference.
Conference on Hold Invoking Call Park Orbits during Conference On Hold is not supported.
Dialed Number Identification
Service (DNIS) DNIS/ANI CLASS information will display on the LCD of the park
retrieving party when the call is retrieved.
Directory Number
Presentation The LCD of a park retrieving party displays the DN for presentation as the
far end information (if the parked party sets the DN for presentation).
Enhanced 911 (E911
Interface) E911 call cannot be parked. Invoking park feature by feature access code
is not supported.
Flexible Numbering An individual orbit number is identical to the PDN of an extension. To
invoke and answer Local Park from a station in which it cannot enter a #,
enter an alternative access code.

IPedge / VIPedge Feature Desc. 7/25/12
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service marks of their respective owners. This document and the information included herein is subject to change without notice.1-2
The system orbit number needs to be previously stored as a part of the
Flexible Numbering Plan.
Group CO Button Appearances of the GCO button assigned to the public trunk to be parked
can show either “Hold” or “In-Use” indication at parking the call, per the
setting. It is possible to retrieve the parked call by pressing the GCO
button if “Hold” is indicated while parking the call.
Hands Free Answer Back Since a Hands Free call is regarded as an incoming call of the service,
holding service is not applied.
IP Phone User Mobility It is possible to log out or invoke Transfer Registration while in the parked
call. The parked call continues even if the parked party logs out.
It is possible to log the parking party out. The Lost Call Treatment feature
is invoked if the recall terminates after the parking party logs out.
It is possible to specify the DN of a Remote station as the orbit number for
Remote park even if the DN is logged out.
Jumping LED The Jumping LED feature is applied the same as ordinary answering to
retrieve a parked call from the public trunk.
LCD Shift Key Each feature button can be set on both the fore side and the hidden side.
The service using LED continues even though it is not indicated while on
the hidden side.
Make Busy If the park invoking party goes into Make Busy state while setting a call in
park, the call will be disconnected before it can be parked.
If a parked party goes into the Make Busy state while setting park, the call
is disconnected and Call Park Orbits feature is finished.
If a parked party goes into Make Busy state by command while setting
park, the parking call operation continues because the Make Busy state is
applied until the parked party goes into Idle state. This means the call is
not finished.
Manual Voice Recording Using the Call Park feature cancels the Voice Recording automatically.
Music On Hold Held party hears MOH while the call is parked.
Network DN Table The system orbit cannot be assigned as a Network DN.

IPedge / VIPedge Feature Desc. 7/25/12
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The Network DN cannot be specified as the Park-to destination in remote
Park.
PC Attendant The Attendant in Attendant Mode cannot be parked becuase it cannot be
consultation held by the station except Attendant.
Pooled Line Button The Pool button indicates “Idle” when a trunk call is parked by the Call
Park Orbits feature. However, “In-Use” is indicated if all lines assigned to
the Pooled Line button are busy.
Privacy/Non-privacy Pressing the secondary appearance button to barge into the call is
ignored when the secondary appearance button indicates “In-Use,” even
if the Privacy/Non-privacy setting is enable to barge in.
Pressing the Privacy Release button by the parking party or the parked
party is ignored.
The Privacy Release is finished when the call is parked.
Private Networking Over IP When a call is parked by Call Park while speaking, the call is parked at
the node of the extension that activates Call Park. It is not supported to
park the call at remote nodes through a tie line.
It is possible to answer the call parked from the remote node. To operate
this, dial the Network Feature Access Code and the Orbit number. The
Network directory number is accepted as the orbit number, but if a node
ID different from the Network Feature Acces Code is specified, an error
occurs. Note that only the DN can be prefixed with Node ID. The system
orbit number cannot be prefixed with Node ID.
Release Button Pressing the Release button while entering an Orbit number for the
parking feature access code disconnects and releases the call. Then
Consultation Hold recall terminates.
Release/Answer Button Pressing the Release/Answer button while entering the Orbit number for
the parking feature access code disconnects and releases the call, then
terminates the incoming call on the station.
SIP Extension The SIP station can put the far end party on consultation hold and invoke
the park feature by entering the feature access code. However, Automatic
Park cannot be performed from SIP station.
The Secondary Dial tone is not connected after Park registration. It is just
disconnected. (Park and Page cannot be performed.)
It is possible to retrieve a parked call.

IPedge / VIPedge Feature Desc. 7/25/12
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service marks of their respective owners. This document and the information included herein is subject to change without notice.1-4
Specified Caller
Indentification The Specified Caller number displays on the LCD of the park retrieving
party after retrieving the parked call.
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