Toshiba SureMark 4610 User manual

ToshibaGlobalCommerceSolutions
SureMark 4610 Printers
User'sGuide-Models1NF
G362-0577-01

Note
Before using this information and the product it supports, be sure to read Safety Information- Read This First, Warranty
Information, Uninterruptible Power Supply Information and the information under Appendix B, “Notices,” on page 31.
September 2013
This edition applies to Toshiba SureMark Printer Model 1NF.
If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right to
use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation
to you.
© Copyright Toshiba Global Commerce Solutions, Inc. 2013.
©Copyright IBM Corporation 2010
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Contents
Figures ............................v
Tables ............................vii
Safety ............................ix
About this guide ........................xi
Who should read this guide ....................xi
Where to find more information ...................xi
Notice statements .......................xiii
Summary of changes ......................xv
September 2013 ........................xv
Chapter 1. Introduction ......................1
Calling for service ........................2
Printer information label .....................3
Fiscal label ..........................4
Model features .........................5
Warranty information .......................6
Communication and power .....................7
Fiscal logic assembly ......................7
Operating system requirements ...................9
RS-232 interface........................9
USB interface .........................9
Hardware requirements ......................9
Chapter 2. Product specifications .................11
Physical dimensions .......................11
Temperature and humidity limits ..................12
Printing width, speed, and acoustics .................12
Bar codes...........................13
Chapter 3. Installing the 4610 Model 1NF ..............15
Your order and packaging .....................15
Understanding the controls and indicators ...............16
Chapter 4. Adjusting and maintaining the SureMark 4610 Model 1NF
printers ..........................19
Using and maintaining the printer ..................19
Replenishing consumable supplies ................19
Cleaning recommendations ...................21
Chapter 5. Running tests and diagnostics ..............23
Testing the printer ........................23
Troubleshooting .......................24
Firmware off-line tests .....................25
Low paper sensing and calibration.................27
Appendix A. 1NF fiscal ready printer ................29
Interface card .........................29
Connectors .........................29
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 iii
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Appendix B. Notices ......................31
Telecommunication regulatory statement ...............32
Electronic Emission Notices ....................32
Federal Communications Commission (FCC) Statement.........32
Industry Canada Class A Emission Compliance statement ........32
Avis de conformité à la réglementation d'Industrie Canada ........32
Australia and New Zealand Class A Statement ............32
European Union Electromagnetic Compatibility (EMC) Directive Conformance
Statement .........................32
Germany Class A Statement ...................33
Japan Voluntary Control Council for Interference Class A statement ....34
Japan Electronics and Information Technology Industries Association (JEITA)
statement .........................34
Korean communications statement ................34
Russian Electromagnetic Interference (EMI) Class A statement ......34
People's Republic of China Class A electronic emission Statement .....35
Taiwan Class A compliance statement ...............35
European Community (EC) Mark of Conformity Statement ........36
Electrostatic Discharge (ESD) ..................36
Japanese Electrical Appliance and Material Safety Law statement .....36
Japanese power line harmonics compliance statement .........36
Cable ferrite requirement .....................36
Product recycling and disposal ...................37
Battery return program ......................38
For Taiwan: .........................38
For the European Union: ....................38
For California: ........................39
Flat panel displays .......................39
Monitors and workstations.....................39
Trademarks ..........................40
Index ............................41
iv Toshiba Global Commerce Solutions SureMark 4610 Printers: User's Guide - Models 1NF

Figures
1. Model 1NF point-of-sale printer ..........................1
2. Location of label with machine type, model number and serial number ...........3
3. fiscal label..................................4
4. Fiscal Logic Assembly with USB and RS-232 communications options ...........7
5. SureMark 4610 Model 1NF dimensions ......................11
6. Indicators and controls.............................16
7. Off-line tests activation.............................26
8. Example of the off-line selection menu .......................26
9. RS-232 interface card .............................29
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 v

vi Toshiba Global Commerce Solutions SureMark 4610 Printers: User's Guide - Models 1NF

Tables
1. Feature and specifications ............................5
2. Warranty information ..............................6
3. Summary of dimensions ............................11
4. Station characteristics .............................12
5. Sound characteristics .............................12
6. Paper supply LED indicator ...........................16
7. Printer ready LED indicator ...........................16
8. Troubleshooting ...............................24
9. Summary of the off-line test menu items ......................27
10. MCT load command settings for low-paper and critically low-paper amounts .........27
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 vii
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viii Toshiba Global Commerce Solutions SureMark 4610 Printers: User's Guide - Models 1NF

Safety
Before installing this product, read Safety Information- Read This First.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 ix

Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
xToshiba Global Commerce Solutions SureMark 4610 Printers: User's Guide - Models 1NF

About this guide
Who should read this guide
This guide is intended for use by personnel who are installing and using the SureMark 4610 Model 1NF
printer.
Where to find more information
Current versions of Toshiba publications are available on the Toshiba support Web site.
1. On the right side of the web page under popular links, select Publications.
2. Click on the publication related to your product.
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 xi
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xii Toshiba Global Commerce Solutions SureMark 4610 Printers: User's Guide - Models 1NF

Notice statements
Notices in this guide are defined as follows:
Notes These notices provide important tips, guidance, or advice.
Important These notices provide information or advice that might help you avoid inconvenient or
problem situations.
Attention These notices indicate potential damage to programs, devices, or data. An attention notice
is placed just before the instruction or situation in which damage could occur.
CAUTION These statements indicate situations that can be potentially hazardous to you. A caution
statement is placed just before the description of a potentially hazardous procedure step
or situation.
DANGER These statements indicate situations that can be potentially lethal or extremely hazardous
to you. A danger statement is placed just before the description of a potentially lethal or
extremely hazardous procedure step or situation.
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 xiii

xiv Toshiba Global Commerce Solutions SureMark 4610 Printers: User's Guide - Models 1NF

Summary of changes
This section documents the updates for each revision of this guide.
September 2013
This edition of 4610 Printer Model 1NF (G362-0577-01) includes:
vUpdates for the transition to Toshiba and miscellaneous technical updates.
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 xv
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xvi Toshiba Global Commerce Solutions SureMark 4610 Printers: User's Guide - Models 1NF

Chapter 1. Introduction
The SureMark®4610 Model 1NF point-of-sale fiscal printer is a high-performance printer based on 4610
technologies. It is ideally suited for retail environments that require superior performance, superior print
speeds, and improved cutter and serviceability. Incorporating a complete fiscal solution developed by
Toshiba and Toshiba business partners worldwide.
Model Descriptions:
vThe 4610-1NF fiscal printer is based on the 4610-1NR, with fiscal logic, fiscal memory, and electronic
journal capabilities.
vThe 4610-1NF fiscal ready printer is based on the 4610-1NR and is built to accept Toshiba business
partner fiscal solutions.
Note: See Appendix A, “1NF fiscal ready printer,” on page 29 for additional information on the
4610-1NF fiscal ready printer.
The printer comes with a limited warranty. For information about the terms of the warranty and getting
service and assistance, see the SureMark 4610 Printers Hardware Service Guide Model-1NR or Warranty
and Support Information document.
You can obtain up-to-date information about the printer and other point-of-sale products on the Toshiba
product Web site.
Figure 1. Model 1NF point-of-sale printer
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 1
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The printer might have features that are not described in the documentation that comes with the printer.
The documentation might be updated occasionally to include information about those features, or technical
updates might be available to provide additional information that is not included in the printer
documentation. These updates are available from the Toshiba support site. To check for updated
documentation and technical updates, complete the following steps.
Note: Changes are made periodically to the Toshiba support site. The actual procedure might vary slightly
from what is described in this document.
1. Go to the Toshiba support Web site.
2. Under Popular Links, select Publications. Scroll down the page to locate the publication.
Calling for service
Before calling for service, you will need the machine type, model number, and serial number of the printer.
If a fiscal subassembly is installed, you will also need the fiscal serial number and other country specific
information from the label attached to fiscal subassembly. To locate the labels, see “Printer information
label” on page 3 and “Fiscal label” on page 4.
2Toshiba Global Commerce Solutions SureMark 4610 Printers: User's Guide - Models 1NF
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Printer information label
The printer information labels A are located beside the power button on the inside of the printer and on
the front right edge of the main cover.
Note: You can find the fiscal serial number and other country specific identification information on a label
on the fiscal subassembly. See “Fiscal label” on page 4 for information on where the fiscal label is
located.
A
Figure 2. Location of label with machine type, model number and serial number
Chapter 1. Introduction 3
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Fiscal label
You can find the fiscal serial number, and other country specific identification information, on the fiscal
label A on the fiscal logic assembly.
A
Figure 3. fiscal label
4Toshiba Global Commerce Solutions SureMark 4610 Printers: User's Guide - Models 1NF
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