Toshiba Strata DK Backup User manual

Telecommunication Systems Division
May 2000
Digital Business Telephone Systems
Standard Telephone
User Guide

Publication Information
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for
any reason, including, but not limited to, utilization of new
advances in the state of technical arts or to simply change the
design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right,
without prior notice, to make such changes in equipment
design or components as engineering or manufacturing
methods may warrant.
DKA-UG-STDTELVE
4016161
Version E.2, May 2000 (R4.3)
Version E.1, August 1999
Version E, May 1999 (DK40i)
Version D, January 1999 (Format change)
Version C, April 1998
Version B, October 1997
Version A, September 1996
© Copyright 2000
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the
copyrights hereon, may be reproduced in any form or by any
means—graphic, electronic, or mechanical, including
recording, taping, photocopying, or information retrieval
systems—without express written permission of the publisher
of this material.
Strata is a registered trademark of Toshiba Corporation.
Stratagy is a registered trademark of Toshiba America
Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the
property of their respective owners.

Strata DK Standard Telephone 5/00 i
Contents
Introduction
Organization ................................................................................................................ v
Conventions ................................................................................................................vi
Action/Response Table ............................................................................................ vi
Related Documents/Media .........................................................................................vii
Chapter 1 – Features
Before You Begin ........................................................................................................ 1
Flash ......................................................................................................................... 1
Incoming Call Ringing Patterns ............................................................................... 2
Quick Reference .......................................................................................................... 3
Making an Internal Call ............................................................................................ 3
Making an Outside Call ............................................................................................ 3
Making an Outside Call Using ISDN ....................................................................... 3
Answering Calls ....................................................................................................... 4
Account Code Calls ..................................................................................................... 4
Forced Account Codes ............................................................................................. 4
Emergency Override of Forced Account Code Dialing Requirements .................... 5
Verified Account Codes ........................................................................................... 5
Voluntary Account Codes ........................................................................................ 5
Automatic Callback (ACB) ......................................................................................... 7
Attendant Console Calling ........................................................................................... 8
Call Forward ................................................................................................................ 8
Call Forward—External ......................................................................................... 10

Contents
Chapter 2 - Using Toshiba VoiceMail Systems
ii Strata DK Standard Telephone 5/00
Call Hold ....................................................................................................................13
Call Park Orbits ..........................................................................................................14
Call Pickup .................................................................................................................16
Pick up Calls to a Group .........................................................................................16
Call Transfer with Camp-on .......................................................................................17
CO Line Queuing .......................................................................................................18
Conference and Tandem Calls ...................................................................................19
Standard Telephones and/or Voice Mail Auto Attendant Devices .........................19
Direct Inward System Access (DISA) ........................................................................22
Door Phones ...............................................................................................................24
Emergency Ringdown/Hotline Service ......................................................................25
Message Waiting ........................................................................................................26
Set Message Waiting On Other Telephones ...........................................................27
Override Calls .............................................................................................................27
Busy Override or Off-hook Call Announce ............................................................27
Do Not Disturb (DND) Override ............................................................................28
Executive Override ..................................................................................................28
Paging Announcements ..............................................................................................28
Repeat Last Number Dialed .......................................................................................29
Speed Dial ..................................................................................................................29
Tone/Voice First Signaling ........................................................................................31
Chapter 2 –Using Toshiba VoiceMail Systems
Setting Call Forward ..................................................................................................33
Voice Mail Identification Code ...............................................................................33
Call Forward To Toshiba Voice Systems ...............................................................34
Voice Mail Message Retrieval ...................................................................................35
Appendix –Access Codes
Access Codes ..............................................................................................................37
CO Line Access Codes ............................................................................................37
Paging Access Codes ..............................................................................................39
Speed Dial Access Codes ........................................................................................40
Index ...............................................................................................................................41

Strata DK Standard Telephone 5/00 iii
Introduction
This guide provides instructions for operating a standard tone or rotary dial telephone for
Strata DK Systems. These systems include:
♦DK14
♦DK16e and DK16
♦DK40i and DK40
♦DK424i, DK424 and DK280 (Release 3.0 or higher)
Organization
This guide is divided as follows:
♦Chapter 1 – Feature Operation provides descriptions and operating procedures for
all of the features available with standard telephones.
♦Chapter 2 – Toshiba Voice Mail Integration explains how to set up your telephone
to forward calls to a Toshiba Voice Processing System and to retrieve recorded
messages left by callers.
♦Appendix – Access Codes includes CO Line Access Codes, Paging Group and Zone
Codes and Call Pickup Codes.

Introduction
Conventions
iv Strata DK Standard Telephone 5/00
Conventions
Action/Response Table
Conventions Description
Note Elaborates specific items or references other information. Within
some tables, general notes apply to the entire table and numbered
notes apply to specific items.
Important! Calls attention to important instructions or information.
[PDN] Represents any Primary Directory Number button (the extension
number for the telephone).
$ULDOEROG Represents telephone buttons.
Plus (+)
Shows a multiple PC keyboard or phone button entry. Entries
without spacesbetween them show a simultaneous entry. Example:
Esc+Enter. Entries with spaces between them show a sequential
entry. Example: #+ 5.
Tilde (~) Means “through.”Example: 350 ~ 640 Hz frequency range.
➤Denotes the step in a one-step procedure.
➤Denotes a procedure.
See Figure 10 Grey words within the printed text denote cross-references. In the electronic version of this document (Library CD-ROM or FYI
Internet download), cross-references appear in blue hypertext.
The left column gives you
single or numbered steps
that you need to perform a
procedure. These steps
apply to both mouse or
keyboard use.
The right column gives the immediate response to your
action. This column also includes additional notes and
comments.

Introduction
Related Documents/Media
Strata DK Standard Telephone 5/00 v
Related Documents/Media
Note Some documents listed here may appear in different versions on the CD-ROM,
FYI, or in print. To find the most current version, check the version/date in the
Publication Information on the back of the document’s title page.
♦Strata DK General Description
♦Strata DK System Administrator Guide
♦Strata DK Feature Description Manual
♦Strata DK Library CD-ROM
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current
Strata DK documentation and enables you to view, print, and download current
publications.

Introduction
Related Documents/Media
vi Strata DK Standard Telephone 5/00

Strata DK Standard Telephone 5/00 1
Features 1
This chapter explains how to use the features on your standard tone or rotary dial
telephone. There is a Quick Reference section for basic telephone use, followed by the
features in alphabetical order.
Before You Begin
Your telephone may not have all of the features mentioned in this guide. See your System
Administrator to find out which features and codes apply to your telephone. If your
telephone has a rotary dial, dial  when a procedure requires that you dial . For
example, to dial  from a rotary phone, dial .
Flash
The term “flash”is used in a number of feature instructions. The following explains how
to perform this function.
➤To flash the hookswitch
➤While on a call, flash
(press) the
hookswitch down
about 1/2 second,
then release it.
You hear dial tone after flashing the hookswitch. Some
telephones may have a special button which flashes the
hookswitch.
Note The hookswitch is located in the handset cradle of
your telephone.

Features
Before You Begin
2Strata DK Standard Telephone 5/00
Some CO line features, such as conferencing, Centrex, or behind PBX operation require
“flashing the CO line,”to dial Centrex/PBX feature access code or extension numbers.
➤To flash a CO line
Incoming Call Ringing Patterns
Your telephone ringing pattern is set in system programming.
Some systems may use the internal call ring pattern—one second ON, three seconds
OFF—for incoming outside calls.
A distinct outside call ring pattern—0.4 seconds ON, 0.2 seconds OFF, 0.4 seconds ON,
three seconds OFF—is available.
1. Momentarily press
the hookswitch for
about 1/2 second.
After you press the hookswitch, You hear dial tone. This
hookflashes the Toshiba system only.
2. Press. You hear Centrex or PBX dial tone.
3. You can now dial a
Centrex or PBX
feature access code or
extension number.

Features
Quick Reference
Strata DK Standard Telephone 5/00 3
Quick Reference
Making an Internal Call
Making an Outside Call
Making an Outside Call Using ISDN
If your Strata DK telephone system has Integrated Services Digital Networking (ISDN)
features, you can make calls using this advanced service. See your System Administrator
regarding your system’s capabilities.
1. Lift the handset. You hear internal dial tone.
2. Dial the desired
station number.
1. Lift the handset. You hear internal dial tone.
2. Enter a CO line
number access code. See Table 1 on Page 38.
You hear dial tone after entering the access code.
3. Dial the desired
telephone number.
1. Lift the handset. You hear internal dial tone.
2. Enter a CO line
number access code. See Table 1 on Page 38. You hear dial tone after entering
the access code.
3. Enter the desired
telephone number. Your call rings through to the destination.
Note If you need to dial a subaddress (usually required
for calling station equipment at a location
requiring extra dialed digits), then, proceed to
Step 4.

Features
Account Code Calls
4Strata DK Standard Telephone 5/00
Answering Calls
Account Code Calls
Account Codes are used for a variety of reasons, including billing, call tracking, and line
restriction applications. The system records the Account Codes and can print them with
other call details on a Station Message Detail Recording (SMDR) report.
Forced Account Codes
Some applications may require that you enter an Account Code, called a Forced Account
Code, before dialing a telephone number. Forced Account Codes can be recorded for
outgoing calls only.
➤To record a forced account code
4. Press  to enable the
system to dial the call
...or to enter a
subaddress, press ,
enter the subaddress,
then press .
➤When your telephone
rings, lift the handset
and speak.
The internal ring pattern is one second ON, three seconds
OFF—for incoming outside calls.
You are connected to the calling party.
1. Lift the handset. You hear dial tone.
2. Dial a CO line
number access code. See Table 1 on Page 38. The CO line accessed must be set
to require a forced Account Code in system programming.
3. Enter the Forced
Account Code. You hear dial tone after you press the last digit of a valid
account code or busy tone after you press the last digit of
an invalid code.
4. Dial the telephone
number.

Features
Account Code Calls
Strata DK Standard Telephone 5/00 5
Emergency Override of Forced Account Code Dialing
Requirements
Forced Account Code requirements can be bypassed by three emergency numbers,
including 911. See your system administrator for these numbers:
Verified Account Codes
Some Strata DK systems verify the numbers entered when you enter Forced or Voluntary
Account Codes. These are called Verified Account Codes.
Voluntary Account Codes
Voluntary Account Codes are optional and can be entered anytime after accessing a CO
line or during a call.
An exception is a Voluntary Account Code which is required to change the Toll
Restriction classification of your station. The code gives you access to telephone numbers
outside your usual dialing area and must be entered prior to dialing the telephone number.
As an example, if your station is restricted to local area calls, you can make out-of-state
calls by using a Voluntary Account Code set in system programming.
If the system is set for Verified Account Codes, you must enter specific codes when
entering the Voluntary Account Code(s) or the code is not validated for the SMDR call
report.
➤To record a voluntary account code
1) 911 2) 3)
1. After accessing a CO
line or talking on a
line, flash the
hookswitch.
You hear dial tone and the CO line is on Hold.
2. Press. You hear dial tone orif you were talking, a one-way speech
path is connected: you can hear the caller, but they can’t
hear you nor the account code entry.

Features
Account Code Calls
6Strata DK Standard Telephone 5/00
3. Enter the Voluntary
Account Code.
One sound burst
confirms a verified
code. If you hear two
burst tones (invalid
code), repeat Steps
1~3.
Voluntary Account Codes must be entered during the call.
Dial tone stops after the first telephone number digit is
dialed.
If you enter the code after accessing a CO line, you are
either reconnected to the outside caller or you hear dial
tone.
4. Dial a telephone
number if you entered
the code after
accessing the CO line
...or resume talking or
hang up ifyou entered
the code during the
call.

Features
Automatic Callback (ACB)
Strata DK Standard Telephone 5/00 7
Automatic Callback (ACB)
After reaching a busy or the Do Not Disturb (DND) mode, you can set Automatic
Callback (ACB) to have the system call you back when the called station is no longer busy
or in the DND mode. Automatic Callback does not apply to outside calls.
➤To set Automatic Callback
➤To cancel ACB (to busy or DND station)
1. Lift handset.
2. Press.
3. Hang up.
1. After reaching a busy
station, press .You hear busy tone, followed by dial tone (2 secs.), then
busy tone.
2. Hang up. You can make other calls while waiting for the called
station to become available.
3. Your telephone rings
at a fast rate when the
called station
becomes idle.
4. Answer within three
rings to prevent the
callback from being
cancelled.
You hear a single tone, as if making a regular internal call.
If you used Tone Signaling instead of Voice First
Signaling, you hear repetitive ringing.
If you hear busy tone after answering, it means the called
party has already received or originated another call. Your
request is not cancelled. You will be called again when the
station becomes idle.
5. If you were
attempting to make an
outside call and did
not use LCR, you
must now redial the
telephone number.
If the original call was made using LCR, the telephone
number is automatically dialed.

Features
Attendant Console Calling
8Strata DK Standard Telephone 5/00
Attendant Console Calling
Up to four attendant consoles can be installed per system. There can be up to three ways to
call the attendant console, depending upon system programming.
➤To call any attendant console
➤To call a particular console
➤To make an emergency call to a console
Call Forward
You can set your station to Call Forward (CF) to another station or voice mail for a variety
of conditions, described in Step 2.
➤To set Call Forward
➤Lift the receiver and
press.The call rings the attendant console’s button. These calls rotate between the consoles if more than one console is
installed.
➤Lift the receiver and
dial the console’s
Directory Number
______.
The call rings the console’s [PDN] button. Your System
Administrator can provide the Attendant Console(s)
internal number(s).
➤Lift the receiver and
enter.The In-EMGR LED flashes on all consoles.
1. Lift the handset. You hear internal dial tone.
2. Enter a Call Forward
access code: You hear confirmation tone.
 =AllCalls Call Forward-All Calls—forwards all calls immediately;
your telephone does not ring.

Features
Call Forward
Strata DK Standard Telephone 5/00 9
 =Busy Call Forward-Busy—forwards calls immediately when
your telephone is busy or in Do Not Disturb mode.
 = No Answer Call Forward-No Answer—forwards calls to another
station if you do not answer within a certain time (that you
designate). Not available from a rotary telephone.
 = Busy/No
Answer Call Forward-Busy/No Answer—forwards calls
immediately to another station whenever you are busy on
another call. Calls will also forward if you do not answer
within a certain time (that you designate). Not available
from a rotary telephone.
3. Enter the destination
number. This is the phone number where calls will forward.
4. If setting CF-No
Answer or CF-Busy/
No Answer, press ,
enter the time in
seconds, then press.
You can enter the amount of time that your telephone rings
before it forwards (08~60 seconds). Always enter two
digits. If you do not wish to change the ring time, press 
then to make the ring time the same as the last setting.
You hear a confirmation tone after pressing and again
after pressing.
5. Hang up. Notes
●You can continue using your phone in the usual
manner while Call Forward is in effect.
●If Call Forward is set:
●CO lines that ring your station exclusively will
forward—CO lines that ring more than one station
will not forward.
●CO line calls transferred to your station will
forward.
●Internal calls will forward.
●Call \Forward has priority over the hunt feature set
in system programming.

Features
Call Forward
10 Strata DK Standard Telephone 5/00
➤To cancel Call Forward
Call Forward—External
This feature enables you to forward new, incoming calls to a number outside of the
system.
Call Forward-External does not forward internal calls or calls transferred to your
telephone. The only calls that it forwards are incoming Direct-In-Dial (DID) calls and
calls over CO lines dedicated to ring your station.
However, any of the other Call Forward modes can be set simultaneously with Call
Forward-External. Other Call Forward modes will be active for internal and transferred
calls.
➤To set Call Forward-External
1. Lift the handset. You hear internal dial tone.
2. Press.
3. Hang up. You hear confirmation tone again.
1. Store the number that
calls will be Station
Speed Dial location
49 (RCTUA, B, C/D
processors), or
location 139
(RCTUE/F
processor).
Important! Only perform Step 1 the first time Call
Forward-External is set or when you change the
destination. It is not necessary to store the destination each
time; it remains in system memory.
The Call Forward destination can be a telephone number
over a CO line, a station over a tie line, or a station within
your Strata DK system.
Use the Speed Dial storage procedures on Page 29 to store
the destination number.
Call Forward-External.
Use the Speed Dial storage procedures detailed on Page
40. When forwarding to an outside destination include the
CO Line (or CO Line group) access code before the
telephone number.

Features
Call Forward
Strata DK Standard Telephone 5/00 11
➤To cancel Call Forward-External
➤Lift the handset and press.
Remote Call Forward—External Destination Change
If Call Forward-External mode is set at your station, you can change the forwarding
destination from a telephone outside of the system.
The destination is normally an external Public Telephone Network Number, but it can also
be an internal Directory Number.
➤To change the destination number
Example: 8015833700
801 = CO Line access code
5833700 = Telephone number
Important! See Table 1 on Page 38 for CO Line/Line
Group access codes. The LCR access code “9” cannot be
used.
2. Lift the handset and
press.
3. Hang up. Incoming calls will forward to the destination stored at
Station Speed Dial Location 49.
1. Call into the Strata
DK system over a CO
line programmed for
the DISA feature.
You hear ring back tone signal, then internal dial tone for
10 seconds. Try again if you hear busy tone.
Note See the System Administrator for DISA telephone
numbers.
2. After you hear dial
tone, press,
then enter a [PDN].
You hear a confirmation tone.
If a number is not dialed, the system automatically causes
the DISA CO line to ring at telephones as a normal
incoming call. Then, if the call is not answered within 15
seconds after the ringing starts, it disconnects.

Features
Call Forward
12 Strata DK Standard Telephone 5/00
➤To cancel Call Forward-External remotely
➤Enter + [PDN] + Remote Call Forward Security Code +.
3. Enter theRemote Call
Forward-External
security code.
You hear a confirmation tone. See the System
Administrator for the access code.
4. Enter the new
destination number.
You can enter an
internal [PDN], or a
CO or tie line access
code + an external
telephone number.
With some systems,
you can dial a line
group code instead of
a CO line number
access code (see
Table 1 on Page 38).
You cannot enter the
LCR access code .
Important!
Do not press , since
that ends the
procedure (see Step
5). Instead, use 
when entering a CO
line access code.
5. Press. You hear a confirmation tone.