Toshiba 3000 series User manual

STRATA
CTX
Helping You
Communicate Better
Business Telephones
DKT / IPT Telephone
Quick Reference Guide

2Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04
Introduction
This quick reference guide applies to Toshiba 3000- and 2000-series
digital telephones and Internet Protocol (IPT1020-SD) telephones
connected to a Strata CTX system.
See your Telephone System Administrator to find out which features
you have. Use the check boxes or blank lines to enter the variable
selections for your telephone.
What’s My Line?
Throughout this guide, the word “line” is mentioned. Check mark
which Line type you have. For example, you will be instructed to
“select a line.” “Line” can be:
SLine button
SPooled Line Group
SGroup Line button
SLine out requiring an access code – where you enter an outside
line or line group access code (e.g., dial
 ).
Which Outgoing/Incoming Call Features Do I
Have?
Check mark here which outgoing/incoming feature you have on your
system. Then go through the rest of this guide and check mark that
feature where it’s noted.
SAutomatic Line Selection (ALS): For outgoing calls: You
have ALS if you hear dial tone and the Line LED lights steady
green when you lift the handset or press
6SNU .
SRinging Line Preference: You answer an incoming Line ringing
your station by lifting the handset or pressing
6SNU .
STone Signaling: Internal incoming call: you hear successive
ring tones, then lift the handset or press
6SNU .
SVoice First Signaling: Internal incoming call: your phone does
not ring; instead you hear a long tone, then the caller’s voice. Talk
in the direction of your phone, or answer the call as you normally
would by lifting the handset or pressing
6SNU .
Note You can change between Tone and Voice Signaling
on a call-by-call basis by pressing
 after dialing an
internal telephone number.
SHot Dialing: If your telephone is programmed for “hot dialing,”
you do not have to press
6SNU or lift the handset before dialing
internal or external speakerphone calls. When you dial a number,
the speakerphone automatically turns on and the Spkr and Mic
LEDs light up.

Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04 3
Which Codes Do I Use?
Default feature codes are listed in this guide. Check with your System
Administrator to see if these codes have been changed. If so, write the
new codes in the blank lines and cross out the default codes. For
example:
&QI7UQ +  or  .
Making a Call
Hot Dialing
1. To make a call using Hot Dialing, dial the number.
2. When connected, you can continue speakerphone operation or
lift the handset and continue the conversation.
Spkr Button
1. To make a call, press 6SNU .
2. Dial the number.
3. When connected, you can continue to use the speakerphone or
lift the handset and continue the conversation.
Handset
1. To make a call, lift the handset, then dial the number.
2. When connected, you can continue to use the handset or switch
to speakerphone by holding down
6SNU and replacing the
handset.
Answering a Call
³Lift the handset or press 6SNU .
SIf you don’t have Ringing Line Preference: press the flashing line
or extension button and lift the handset.
Handsfree Answerback
³To receive a handsfree internal call over the speakerphone
1. You hear a single long tone, then the caller’s voice. Do not lift
the handset; speak toward the telephone in a normal voice.
2. Press
6SNU or take the handset off-hook if you wish to
transfer the call or place it on hold.
³To switch between Handset and Speakerphone
³Press 6SNU and place the handset on-hook to switch from
Handset to Speakerphone mode.

4Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04
Account Code Calls
³To dial with a Forced Account Code (FAC)
1. Place a call in the normal method.
2. After the tone burst, enter the Account Code.
If the code is invalid, you hear re-order tone and the call is
rejected.
³To use an Emergency Override of an FAC
You can bypass Forced Account Code requirements with three
emergency numbers, including
 . See your System
Administrator for these numbers: ____________
³To dial with Voluntary Account Codes
1. After accessing a CO line, press
$FFRXQW&RGH
...or &QI7UQ + BBBBBBBB .
You can enter it at any time during a call.
2. Enter the Account Code.
You should hear confirmation tone if the code is valid or two
short tones if it is invalid.
3. Dial a telephone number if you entered the code after
accessing an outside line or resume talking or hang up if you
entered the code after the call.
Call Transfer
1. While on a call, press &QI7UQ .
2. Dial the extension and announce the call or “blind transfer”
(hang up).
During call transfer, you can reconnect to the original caller by
pressing your flashing extension button.
3. Camp on to a busy station: If the station is busy, hang up. The
called station receives a tone. Once the busy line is free, the
transferred line is called back.

Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04 5
Conference Calls
1. While on a call, press &QI7UQ .
2. Call another station or outside line.
3. When the called party answers, press
&QI7UQ . If it’s busy or
there’s no answer, press
&QI7UQ again to return to the
original connection. All parties are conferenced.
4. Repeat the above steps to add more lines. You can conference
up to eight parties.
Note When the person who initiates the conference
(master) hangs up, control transfers to the first internal
station added to the conference. If no internal stations are in
the conference, the call disconnects.
³To transfer conference control
1. Do steps 1 and 2 above to add the line to which you wish to
transfer conference control.
2. Announce the call and hang up to transfer the call. This station
is now the conference “master” with the ability to add or delete
parties.
³To hold a conference call
³If you are the “master” conference controller, press +ROG once
(or twice for Executive Hold) to place the conference call on
hold.
The conference continues and you can join at any time without
giving up “master” abilities. Music-on-hold is suppressed in
this mode.
³To delete the last member added to a conference
³While a call is in progress, press the &DQFHO button.
³To conference two outside Lines
1. While talking on an outside call, press &QI7UQ .
2. Access an outside line.
3. After the party answers, press &QI7UQ .
4. If you receive a busy tone or if the station does not answer,
press the flashing button to return to the original call.
5. Press
&QI7UQ and hang-up.
Note Most phone companies provide auto disconnect, but
if it is not provided, the lines must be supervised to
disconnect.
6. To supervise a tandem call, press the extension button. If the
parties have finished, hang up or if the parties are still talking,
press
&QI7UQ and hang-up.

6Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04
Hold
1. To place a call on Hold, press the +ROG button.
2. To return to the held call, press the held line’s button.
If you do not return to the held call, it rings back to your phone.
If you are busy on another call, you hear two tone bursts. If the
held party hangs up, the call is released.
3. If you have additional lines at your station to hold, repeat Step
1 above.
³To place a call on Exclusive Hold
³While on a call, press +ROG twice. (No one can accidently
pick up your call.)
³To place a call on Automatic Hold
³While on a call, press another extension button to receive/
originate a new call. You can switch between calls without
having to press
+ROG .
Make sure this feature is programmed on your system; if not,
existing calls will drop.
³To place a call on Consultation Hold
If you have multiple extensions on your phone, you can hold a
different call on each extension.
³Press &QI7UQ .
Call Forward - Any Calls (Internal & External)
There are two ways to perform each Call Forward:
³Enter the button sequence below
All Calls: Press Ext. +  or BBBBBBBB + Destination No.
Busy: Press Ext. +  or BBBBBBBB + Dest. No.
No Answer: Press Ext. +  or BBBBBBBB + Dest. No. +
Timer (seconds, 2-digits) + 
Busy No Answer: Press Ext. +  or BBBBBBBB + Dest.
No. + Timer (seconds, 2-digits) +

Cancel: Press Ext. +  or BBBBBBBB
³...or program a flexible button to perform the sequence
See “Flexible Buttons” for instructions.

Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04 7
Call Park Orbits
³To park a call
1. While on a call, press
3DUNLQ UELW
...or
&QI7UQ +  or BBBBBBBB .
2. Specify the Park Orbit using one of the following:
•Press and the system automatically selects a General
Park Orbit between
 ~  . The chosen orbit
appears on the LCD.
•Enter a valid extension.
•Press
 and the system automatically selects your
extension as the orbit.
3. Hang up. If the parked call is not retrieved, the call rings back
to your phone.
³To retrieve a parked call
1. Press
3DUNLQ UELW
...or your extension button +  or BBBBBBBB .
2. Enter the Orbit Number where the call is parked.
Call Pickup
1. Press an extension button.
2. Enter a code from the following list:
Group Pickup:  or BBBBBBBB
Directed Terminal Pickup:  or BBBBBBBB
Other (see System Administrator):_________
3. Dial the extension that is holding the ringing or held call to be
picked up.
Echo Cancel
³If you experience echo while conversing on your IP telephone,
tap
9RO V or W once to cancel the echo sound.
Paging
³To make a page announcement to a phone or external
speakers
1. Press extension, lift the handset, and enter:
 or BBBBBBBB (all groups)
..or
 or BBBBBBBB + _____ the Group page access code.
See “Flexible Buttons” for more paging codes.
2. Make your announcement, then hang up.
³To make an All Call Page
1. With the handset off-hook, press
$OO&DOO3DJH
...or extension +  . This pages all phones in the All Call
Page Group, and may page external speakers (depends on
programming).
2. Make your announcement then hang up.

8Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04
Redial
Use this button to redial the last number dialed from your phone.
³To redial the last number, press 5HGLDO or   .
Speed Dial
³To store a Station Speed Dial Number
We suggest storing Speed Dial numbers on a One Touch button;
use Speed Dial Codes to store more numbers.
1. Press
3URJUDP or dial  .
2. Press
6SGLDO .
3. Press
 , then enter a Speed Dial Code ( a ).
4. Enter the number to be stored in the Speed Dial bin (32 digits
max.).
5. Press
6SGLDO to store the entry. See “DATA
PROGRAMMED.”
6. Lift and replace the handset.
³To clear a number from a Station Speed Dial code
³Repeat the previous procedure skipping Step 4.
³To make a call using Speed Dial
1. Lift the handset.
2. Access a outside line (if necessary).
3. Press 6SGLDO . Then dial the Station or System Speed Dial
Number.
One Touch Buttons
This feature is useful for storing frequently dialed numbers.
³To change a One Touch Button
1. Press
 to enter User Programming Mode.
2. Press the One Touch button to set.
3. Enter the digits or special buttons to be stored.
4. Press the One Touch button to save the entry.
If these steps do not work, you may have to create a One Touch
button (see “Flexible Buttons” ).
³To Use a One Touch Button, just press it.

Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04 9
Voice Mail Call Monitor
System Availability: Only with Strata CTX28
³To enable and disable Voice Mail Call Monitor
1. Press
&DOO0RQLWRU button.
2. Enter your voice mail password, then press
 .
³To cancel Call Monitor
³Press &DOO0RQLWRU button.
³To monitor a call using Call Monitor
1. The flashing Call Monitor button indicates that a message is
being recorded in voice mail.
2. To listen, press the
&DOO0RQLWRU button.
3. To talk to the caller, press the
&DOO0RQLWRU button again.
Voice Mail - Direct Transfer
1. While on a call, press &QI7UQ .
2. Press
 ____.
3. Enter the voice mailbox number (may be the same as the
extension number), then press
 .
4. Hang up (the caller is connected to the voice mailbox) or press
&QI7UQ to return to the calling party.
Volume Control
³To adjust handset volume
³During a call, press down 9RO V or W . When you hang up,
volume returns to default.
³To adjust the speaker volume for internal/external calls and
background music
³Press 6SNU . Select a line and press 9RO V or W .
³To adjust Ring Tone, Handsfree Answerback and Speaker
Off-hook Call Announce
³With an idle phone and handset on-hook, press 9RO V or W .
When you hang up, volume returns to default.

10 Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04
DKT3014-SDL LCD Features
³To use Speed Dial or Directory Menus
1. Press the Soft Key
next to the Speed
Dial (SD) or
Directory (DIR) to
view the first
screen.
2. To view the other
pages, press the soft
keys MORE or
PREVIOUS ...or
LEFT or RIGHT.
3. Select someone from the list by pressing the Soft Key next to
the name.
³To Use Direct Station Selection
1. Press the DIRECT
SS Soft Key to
view the
first screen.
2. To view other
pages, press the
MORE or
PREVIOUS Soft
Keys.
3. To select someone
from the list, press
the Soft Key nextto
the name.
Flexible Buttons
There are 10, 14 or 20 Flexible Buttons on your telephone. You can
program features onto Flexible Buttons for easy access.
1. Press
 to enter User Programming Mode.
2. Press
+ROG .
3. Press the Flexible Button to set or change.
4. Enter the Flexible Button Code (see following list).
5. Press the same Flexible Button (flashing). “DATA
PROGRAMMED” appears on your LCD.
FRED J NO. 3371
FEB 18 MONDAY 12:00
DIRECT SS
SYSTEM SD
PERSONAL SD
EXTERNAL DIR
INTERNAL DIR
FRED J NO. 3371
MAR 18 MONDAY 01:35
BOB T
DON U
CAROL F FRED M
CUST SERV GRAY W
PREVIOUS MORE
EXIT
CALLING
BOB T NO. 3200

Flexible Button Codes
Account Code 
Auto Busy Redial 
Auto Callback 
Call Forward - Any Calls (Internal and External)
All Call 
Busy 
No Answer 
Busy No Answer 
Call Park Orbit 
Call Pickup
Incoming - Group Pickup 
Incoming - Directed Terminal Pickup 
Incoming - Directed Group Pickup 
Incoming - Directed DN Pickup 
On hold - Local Retrieve 
On hold - Remote Retrieve 
On hold - Outside Line Retrieve 
On hold - Directed DN Retrieve 
Incoming - Any External Call 
On hold and Incoming 
Caller ID 
Cancel 
Do Not Disturb 
Door Lock Cancel 
Direct Station Selection (DSS) Button 
One Touch Button 
Paging
Page All Groups 
Page Individual Groups 
Emergency Page - Individual Group 
Emergency Page - All Groups 
Answer - Group Page 
Record to VM 
Pause/Resume 
Release Button 
Release/Answer 
Speed Dial 
User Programming Mode 
Note Not all features have a Flexible Button Code. For
additional codes, see your System Administrator.
CAUTION! Do not use cleansers that contain benzene, paint
thinner, alcohol or other solvents on the
telephone’s rubber feet. The color of the rubber
may transfer to the desk or mounting surface.

Toshiba America Information Systems, Inc.,
Digital Solutions Division
9740 Irvine Blvd., Irvine, CA 92618-1697
[phone] www.telecom.toshiba.com
© 2004 Toshiba America Information Systems, Inc. Printed in
U.S.A. Digital Solutions Division. Strata is a registered
trademark of Toshiba Corporation. Specifications subject to
change without notice. Some features require optional
hardware to support full capabilities.
CTX-QR-DKIPT-VB
Version B, June 2004