Toshiba Strata CIX DP-5000 series User manual

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Toshiba CIX40 Telephone System
(featuring Toshiba’s DP5000 Series Telephone Sets)
Table of Contents
(in order of appearance)
Overview of the DP5000 Series
Telephone
Telephone Layout 2
Making a Call 2
Volume Control 2
Microphone/Mute 2
Hold 2
Speed Dial 3
Retrieving Messages 3
Setting Time and Date 3
Retrieving Messages Remotely 3
Conference/Transfer 3
Programmed Feature Buttons
Modes 4
Caller ID History 4
Do Not Disturb (DND) 4
Auto-Attendant (AA) and
Voicemail (VM) Programming
Box Directory 4
Steps to Record AA and VM Box
Greetings 4
Pre-Recorded AA and VM Box
Greetings 5
Greeting Call Flows
Greeting Call Flows Overview 5
Greeting Call Flow: Package A.3 6
Greeting Call Flow: Package B.3 7
Greeting Call Flow: Package C.3 8
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Overview of the DP5000 Series Telephone
Volume Control
Ring Tone Volume:
When phone is idle and handset is
on-hook, press and hold Volume Up
or Volume Down.
Handset Volume:
During a call, press and hold Volume
Up or Volume Down. Volume will
return to default when the call is hung
up.
Speaker Volume:
Press Speaker, press
and hold Volume Up or Volume
Down to adjust levels. Press Speaker
to exit.
Dialing:
(Ask your carrier for local and long
distance dialing patterns.)
External Call
• Lift handset and dial 9+ 1+ area
code + telephone number.
Internal Call
• Lift handset and dial the 3-digit
extension.
Speaker Phone:
Immediately dial the external or
internal call without lifting the handset
rst.
• Calls can be moved to handset by
picking up the handset.
• Calls can be moved from handset
to Speaker by pressing Speaker
while on the call and replacing the
handset.
Ending the Call:
To hang up, either return the
handset onto the receiver, or when
in speakerphone mode, simply press
Speaker once more while the handset
is in the cradle.
Hold:
1. While on a call, press Hold.
2. To return to the call, press the
held line’s (ashing) button
from any phone.
Exclusive Hold:
1. While on a call, press Hold
twice.
2. To return to the call, press the
held line’s (ashing) button
from the phone set that put
the call on Exclusive Hold.
Microphone/Mute Button:
The Microphone/Mute button toggles
between Microphone and Mute.
• When lit, the microphone is enabled.
• When off, the microphone is disabled
(muted).
Speaker
(under handset)
Handset
Message Waiting
Button
Microphone/Mute
Button
Speaker Button
Volume Control
LCD Display
Soft Keys
Tilt Stand
Speed Dial Button
Redial Button
Conference/Transfer
Button
Hold Button
Status LED
Key strip
(labels may vary)
Programmed Feature
Buttons
Microphone
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
Hold
Making a Call
Microphone/Mute
Telephone Layout
Legend

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Storing a Speed Dial
Number:
1. Press #66.
2. Enter the 3 digit Speed
Dial number to assign to
the telephone number
• 200-999 for system
wide speed dial,
• 100-139 for personal
speed dial use.
3. Dial 9+ 1+ area code
+ telephone number of
telephone number to save
to speed dial.
4. Press #to save.
(System wide speed dial must be
programmed from extension 200.)
Calling Using Speed
Dial:
1. Lift handset.
2. Press Spdial.
3. Enter the assigned 3-digit
Speed Dial number.
Retrieving Messages
Retrieving Messages:
When blinking, a new voicemail message is waiting.
• Press the Messages button to retrieve the voicemail
and follow the prompts.
(Standard arrangement will blink extensions 200, 201, 202, and
206 for messages left in the General Mailbox.)
To access voicemail when the Messages button is not lit:
• Dial access code 250 and follow the prompts.
Retrieving Message Remotely:
1. Call the main telephone number.
2. If the call is answered by someone on site, ask to be
transferred to extension 250.
3. When greetings begin press *and the mailbox
number then #.
4. Enter the Security Code then #.
(The default security code is 997)
5. Follow the prompts.
Speed Dial
Retrieving Messages Remotely
The default Security Code is 997.
Tie National, LLC recommends that you change this to protect your privacy.
Setting Time and Date
Setting the Time:
The telephone set uses HHMMSS format in Military Time
(for example, 8:10 AM would be referenced as 081000
versus 8:10 PM, which would reect 201000).
1. Press #652.
2. Enter the HHMMSS followed by # to save.
3. Press the Speaker button to disconnect.
Setting the Date:
The telephone set uses YYMMDD format (for example
January 02, 2013 would be reected as 130102).
1. Press #651.
2. Enter the YYMMDD followed by # to save.
3. Press the Speaker button to disconnect.
Conference/Transfer
Conference/Transfer:
1. While on a call, press Cnf/Trn then dial the
extension to transfer the call to and hang up. The
call will be transferred.
(When transferring to an external telephone number:
• two lines will be tied up: the outbound call and the
incoming call,
• the call must connect prior to hanging up for the
transfer,
• to dial an external number, follow the dialing pattern
shown under Making a Call on page 2.)
2. To announce the call, wait for the receiving party
to answer the phone, and introduce the call prior
to hanging up.
3. To conference all parties together, press Cnf/Trn
instead of hanging up.
Please note that Time and Date must be changed from extension 200.

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Caller ID History:
1. Press the Caller ID History
button
2. Use Volume Up to view the next
record and Volume Down to view
the previous record.
3. To end the history view, press the
Caller ID History button again.
Missed call history is available
only from extension 200 however
connected calls can be viewed from
the extension that received the call.
Codes:
ANS - Answered
RED - Redirected
ABN - Abandoned
Do Not Disturb (DND):
Available only if the DND button is
programmed on the telephone.
• Press the DND button to turn on/
off functionality.
All incoming calls to this phone will be
routed to voicemail.
Day Mode:
Press Day/Night and then the number
1 from the keypad. The Status LED
will shut off.
Busy Mode:
Press Day/Night and then the number
2 from the keypad. The Status LED
will blink.
Night Mode:
Press Day/Night and then the number
3 from the keypad. The Status LED
will remain lit.
Programmed features are labeled on the key strip. See an Example key strip on the Telephone Layout image on page 2.
Box Directory:
Each 3-digit number represents the AA or VM Box number
assigned.
Voicemail (VM) -
• 200, General Delivery.
• 203, First Manager.
205, Second Manager.
Auto-Attendant (AA) -
• 901, Location/Directions.
• 902, Hours.
• 791, Busy Mode.
• 991, Day Mode.
• 891, Night Mode.
Steps to record AA and VM Box Greetings:
1. Lift handset and dial 250.
2. Bypass the prompt for the security code by pressing *.i
3. When the message begins, press *.
4. Enter the AA Box or VM Box number when prompted
for the User ID for the message to be recorded followed
by #.
5. Enter your Security Code.
(The default security code is 997)
6. Press 3 to Manage the user mailbox.
7. Press 1 for Greetings.
8. Press 1for Greeting One.h
9. Press 2 to begin Recording.
10. Press # to Stop Recording.
11. Press 9 to save the Recording.
hTo set up the main recorded greetings, select 1 for Greeting
One on each mailbox. Alternate greetings can also be recorded.
Contact our Help Desk for Assistance.
iSkip this step if recording from extension 204 or 207
Modes
Programmed Feature Buttons
Caller ID History Do Not Disturb (DND)
Auto-Attendant (AA) and Voicemail (VM) Programming
Box Directory Steps to Record AA and VM Box
Greetings
See Call Flows to view the effect of each mode within the Voicemail Programming.

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Pre-Recorded AA and VM Box Greetings
Voicemail (VM) -
• 200, General Delivery
“You have reached the general delivery mailbox.
Please record your name, phone number and a brief
message and one of our representatives will contact
you as soon as possible. Thank you and have a great
day.”
• 203, First Manager /
205, Second Manager
“The party you are trying to reach is not available.
Please leave a detailed message for a returned
call. Thank you.”
The following pages reect the most recent programming with the respective implementation date. If your installation was
prior to this date, please contact our Help Desk if you should require a call ow for your programming.
Some locations may have selected slight variations or customization of the programming and may not match exactly what
is shown here. For questions as to how a specic location is programmed, please contact TIE’s Help Desk.
Greeting Call Flows
Greeting Call Flows Overview
Greeting Call Flows for Installations as of February 10, 2014
Package A.3:
Rings the incoming ring group before
entering into the call ow and hearing
the greetings for the shown AA or VM
boxes.
Package B.3:
Incoming calls are automatically
received by the recorded auto-
attendant greetings for the shown AA
or VM boxes. Pressing 0 or remaining
on the line will send callers to the
incoming ring group.
Package C.3:
All calls will ring incoming ring group.
No auto-attendant or voicemail.
Pre-Recorded AA and VM Box Greetings Provided on Initial Install:
Each 3-digit number represents the AA or VM Box number assigned.
tRecording will reect the action of the programmed Greeting Call Flow Package.
Default Incoming Ring Group (can be changed upon request):
Rings extensions 200, 201, 202 and 206. After 12 seconds, these are joined by extensions 203 and 205.
Auto-Attendant (AA) -
• 901, Location/Directions
“Location information has not yet been recorded.
Please hold to be reconnected with our main menu.”
• 902, Hours
“Hours of operation have not yet been recorded. Please
hold to be reconnected with our main menu.”
• 791, Busy Mode
“Thank you for calling. We are experiencing a high call
volume right now. Please dial 0 or stay on the line to
leave a message. Press 1 to hear our location. Press
2 to hear our hours or press 3 to be connected with a
manager. Thank you and have a great day.
• 991, Day Mode
“Thank you for calling. Please listen carefully to the
following options. Please press 0 or stay on the line to
(leave a message for a representative/speak to a live
representative)t. Please press 1 to hear our location,
press 2 for our hours of operation, or press 3 to speak
with a manager. Thank you and have a great day.”
• 891, Night Mode
“Thank you for calling. We are currently closed. Please
dial 0 or stay on the line to leave a message. Please
press 1 for our location, press 2 to hear our hours, or
press 3 to leave a message for a manager. Thank you
and have a great day.”

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A.3
Greeting Call Flow: Package A.3
*Unanswered is equivalent to 16 seconds, or approximately 4 rings.
The shown call ow reects what the calling party can expect to hear upon calling into the main telephone number.

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A.3
B.3
Greeting Call Flow: Package B.3
*Unanswered is equivalent to 16 seconds, or approximately 4 rings.
The shown call ow reects what the calling party can expect to hear upon calling into the main telephone number.

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C.3
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Please contact our Help Desk is you need any assistance.
Tie National, LLC
630.301.7444
www.TieNational.com
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Greeting Call Flow: Package C.3