Touchstone TOUCHSTONE LUMENEX Series User manual

TOUCHSTONE LUMENEX SERIES
ELECTRIC FIREPLACE HEATER
Model # : 87026, 87028, 87030
87032, 87034, 87036, 87040
OWNER’S MANUAL
26”, 28”, 30”, 32”, 34”, 36”, 40”
Recessed Electric Fireplace
AC 110-120V 60Hz 1500W
WARNING
Read and understand this entire owner’s manual, including all safety
information, before plugging in or using this product. Failure to do so could
result in fire, electric shock, or serious personal injury.
CAUTION
Keep this owner’s manual for future reference. If you sell or give this
product away, make sure this manual accompanies this product.

Lumenex Series Electric Fireplace
www.touchstonehomeproducts.com 800.215.1990
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Lumenex Series Electric Fireplace
www.touchstonehomeproducts.com 800.215.1990
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Table of Contents
General Information................................................................................................................................................... 5
Fireplace Specifications............................................................................................................................................ 5
ETL Approval Listing Information ........................................................................................................................... 5
Dimensional Drawing............................................................................................................................................... 6
Unpacking Your Fireplace......................................................................................................................................... 7
Parts and Hardware ................................................................................................................................................. 7
Tools Required...................................................................................................................................................... 7
What’s in the Box ................................................................................................................................................. 7
Unpacking and Setup................................................................................................................................................ 7
Unpacking Instructions:........................................................................................................................................ 7
Wiring ....................................................................................................................................................................... 8
Testing the Fireplace Prior to Installation............................................................................................................. 8
3-prong Outlet Installation.................................................................................................................................... 8
Hard Wire Connection.......................................................................................................................................... 9
Installation................................................................................................................................................................. 10
WARNINGS....................................................................................................................................................... 10
Choosing Installation Location............................................................................................................................... 10
Removing The Glass Panel..................................................................................................................................... 11
Recessed Installation .............................................................................................................................................. 13
a. Crystal Ember Installation............................................................................................................................... 14
b. Fire log Installation......................................................................................................................................... 15
Operating Fireplace.................................................................................................................................................. 17
Power...................................................................................................................................................................... 17
Methods of Operation............................................................................................................................................. 17
Remote Control Operation...................................................................................................................................... 17
Remote Control and Touch Panel Functions.......................................................................................................... 18
Troubleshooting ........................................................................................................................................................ 19
Temperature Limiting Control................................................................................................................................ 19
Care and Maintenance ............................................................................................................................................. 20
Cleaning.................................................................................................................................................................. 20
Maintenance............................................................................................................................................................ 20
Warranty ................................................................................................................................................................... 21
Notes:.......................................................................................................................................................................... 22

Lumenex Series Electric Fireplace
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IMPORTANT SAFETY INFORMATION
WARNING!
•THIS FIREPLACE IS HOT WHEN IN OPERATION AND CAN CAUSE SEVERE BURNS
•Do not operate fireplace before reading and understanding operating instructions. Failure to operate
fireplace according to operating instructions could cause fire or injury.
•Risk of burns. This fireplace is HOT when in operation and heating element is ON. Power to the fireplace
should be turned off and the fireplace allowed to cool before servicing. To disconnect power to the
fireplace, turn controls to off, then remove plug from outlet.
•Do not install damaged, incomplete, or substitute components.
•Young children should be carefully supervised when they are in same room with fireplace. Toddlers,
young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to the fireplace, install an
adjustable safety gate to keep toddlers, young children and other at risk individuals away from the fireplace
and hot surfaces. Ensure that you have incorporated adequate safety measures to protect infants/toddlers
from touching hot surfaces.
•It is imperative that that the control compartments, circulating blower, and its passageway is the fireplace is
kept clean.
•Under no circumstances should this fireplace be modified.
•Do not use the fireplace if any part has been under water.
•Do not operate the fireplace with the glass panel removed, cracked or broken.
•Keep the packaging material out of the reach of children. As with all plastic bags, these are not toys and
should be kept away from children and infants.
•Servicing should only be done while the fireplace is disconnected from the power outlet.
•Unplug fireplace if not being used for an extended period of time.
•Do not operate this fireplace with a damaged cord or plug after the fireplace malfunctions, has been
dropped, or damaged in any manner.
•INDOOR USE ONLY! Do not use outdoors.
•Never locate fireplace where it may fall into a bathtub or other water container.
•Do not run the cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffic area and where it will not be tripped over.
•Connect to properly grounded outlets only.
•Do not insert foreign objects into any ventilation or exhaust opening as this may cause and electric shock,
fire, or damage to the fireplace.
•To prevent a possible fire, do not block the air intakes or exhaust in any manner. Do not use on soft
surfaces, like a carpet, where openings may be blocked.
•Elevated temperatures on the wall or in the air above the fireplace can cause melting, discoloration or
damage to the decorations, a TV or other electronic components.

Lumenex Series Electric Fireplace
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General Information
Fireplace Specifications
Model Number
87026
87028
87030
87032
Description
Lumenex 26”
Lumenex 28”
Lumenex 30”
Lumenex 32”
Voltage
120v AC
120v AC
120v AC
120v AC
Watts
Max 1500W
Max 1500W
Max 1500W
Max 1500W
Amps
15 AMP
15 AMP
15 AMP
15 AMP
Fireplace Width
26”
28”
30”
32”
Fireplace Height
16 ½”
16 ½”
16 ½”
16 ½”
Fireplace Depth
5 ½”
5 ½”
5 ½”
5 ½”
Fireplace Weight
27lbs
29lbs
31lbs
32lbs
Shipping Weight
31 lbs
33lbs
35lbs
36lbs
Model Number
87034
87036
87040
Description
Lumenex 34”
Lumenex 36”
Lumenex 40”
Voltage
120v AC
120v AC
120v AC
Watts
Max 1500W
Max 1500W
Max 1500W
Amps
15 AMP
15 AMP
15 AMP
Fireplace Width
34”
36”
40”
Fireplace Height
16 ½”
16 ½”
16 ½”
Fireplace Depth
5 ½”
5 ½”
5 ½”
Fireplace Weight
33lbs
35lbs
39lbs
Shipping Weight
38lbs
41lbs
44lbs
Note: This fireplace must be electrically wired and
grounded in accordance with local codes or, in the
absence of local codes, with National Electric Code
ANSI/NFPA 70-latest edition in the United States or
the Canadian Electric Code, CSA C22.1 in Canada.
ETL Approval Listing Information
This fireplace has been tested in accordance with the
ETL Intertek Standards for fixed and location-
dedicated electric room appliances in the United States
and Canada. If you need assistance during installation,
please contact our technical support department at 800-
215-1990 option 2.

Lumenex Series Electric Fireplace
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Dimensional Drawing
PRODUCT DIMENSIONS
Model Number
A
B
C
D
E
F
G
87026
26”
16 ½”
5 ½”
22 11/16”
15 7/16”
9 3/8”
20 7/8”
87028
28”
16 ½”
5 ½”
24 11/16”
15 7/16”
9 3/8”
22 7/8”
87030
30”
16 ½”
5 ½”
26 11/16”
15 7/16”
9 3/8”
24 7/8”
87032
32”
16 ½”
5 ½”
28 11/16”
15 7/16”
9 3/8”
26 7/8”
87034
34”
16 ½”
5 ½”
30 11/16”
15 7/16”
9 3/8”
28 7/8”
87036
36”
16 ½”
5 ½”
32 11/16”
15 7/16”
9 3/8”
30 7/8”
87040
40”
16 ½”
5 ½”
36 11/16”
15 7/16”
9 3/8”
34 7/8”

Lumenex Series Electric Fireplace
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Unpacking Your Fireplace
Parts and Hardware
Tools Required
•Phillips screwdriver
•Stud finder
•Level
•Tape measure
•Electric drill
•1/4”wood drill bit
What’s in the Box
Fireplace
Wood Screws
Drywall Anchors
Faux Fire Log
Crystal Strip
Unpacking and Setup
Unpacking Instructions:
•Remove all parts and hardware from the carton and place them on a clean, soft, dry surface. Check the parts
list to make sure no parts are missing. If parts are missing, please contact technical support at 800-215-1990
option 3 for replacement.
NOTE: Dispose of plastic bag, as it may cause choking hazard with young children. Do not let children play
with plastic bag.

Lumenex Series Electric Fireplace
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Wiring
The LUMENEX series recessed fireplace can either be plugged into a grounded 3-prong outlet or hard wire
connection.
Testing the Fireplace Prior to Installation
•Before installing the fireplace, test the fireplace to make sure that it operates properly.
•Plug fireplace into approved outlet and power on fireplace. Once fireplace is tested, continue with
installation.
•If you have any problems, please contact technical support at 800-215-1990 opt 2.
3-prong Outlet Installation
•Only use this fireplace on a 120V AC, 15-Amp grounded circuit. Never overload the circuit. If this
fireplace trips the circuit breaker, unplug all other appliances on the same circuit before the next use. Avoid
plugging other appliances into the same circuit as this fireplace.
•Always check the fireplace plug and connections before each use.
•Never plug this fireplace into an outlet that is cracked or has any loose wires or connections. Plugging this
fireplace into a faulty outlet could result in the outlet overheating or catching fire.
•Make sure this plug fits securely into the outlet. Faulty wall outlet connections or loose plugs can cause the
outlet to overheat. If the outlet or faceplate is hot, discontinue use immediately and have a qualified
electrician inspect and/or replace the faulty outlet.
•The power cord supplied with the heater has three prongs: two flat blades (live and neutral) and one round
pin (ground). If a 3-slot receptacle is not available, an adapter MUST be used. The adapter MUST be
properly grounded to the outlet box (see figure below).
NOTE: Adapter NOT INCLUDED.

Lumenex Series Electric Fireplace
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Hard Wire Connection
If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection, and wire
the appliance directly to the house hold wiring.
This appliance must be electrically connected and grounded in accordance with local codes, if hard wired. In
the absence of local codes, use the current ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States
or the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada.
A. Remove the cover plate from the left side B. Remove the wire connectors from the power
bottom of the appliance by removing the three cord. Keep power cord, in case needed in future.
screws, as shown above. Save screws for
installation of new cover plate. (figure 1)
C. Take the new cover plate and punch a 7/8”. Thread your wiring through the hole in the cover plate for
connecting to the wires in the LUMENEX fireplace.
D. Using the wire connectors, connect the ground green wires (G), the common white wires (N)
together, then the hot black wires (L) and then the refer to Figure 3.
E. Reinstall the cover plate using the three screws, as shown in Figure 1.

Lumenex Series Electric Fireplace
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Installation
WARNINGS
•Never install the fireplace where it may fall into a bathtub or other body of water.
•Wear safety gloves and safety glasses for protection during installation. Broken glass may cause injury or
harm.
•Prevent contact with loose insulation. Do not install the fireplace against a vapor barrier or exposed
insulation.
•Do not expose the fireplace to the elements (rain, etc).
Choosing Installation Location
Choosing Wall Location
•Measure wall location to ensure that fireplace will fit on desired wall location.
•See Safety Information on page 3 for warnings about safe placement, safe installation, and proper use of this
product.

Lumenex Series Electric Fireplace
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Removing The Glass Panel
Prior to installation, it is best to remove the glass panel. Please remove the glass panel as per instructions below:
Instructions
1. Remove the 2 screws securing the glass panel to the fireplace.
2. There are 4 screws securing the glass panel to the fireplace. Remove all 4 screws (2 on the left side and 2 on the
right side). These screws are for shipping purposes only and will not be reused after installation.

Lumenex Series Electric Fireplace
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Removing The Glass Panel –cont.
3. After removing screws, lift glass panel UP and STRAIGHT OUT toward you to remove from fireplace. Place
glass panel in a soft, dry place.
CAUTION: It is recommended that 2 people remove the glass panel to minimize change of breakage.

Lumenex Series Electric Fireplace
www.touchstonehomeproducts.com 800.215.1990
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Recessed Installation
•Due to many different finish materials use on walls, it is highly recommended that you consult your local
builder before you install this fireplace in the wall.
•Never install fireplace into load-bearing walls. When recessing fireplace in a wall, recess into non-load
bearing walls ONLY!
Instructions:
1. Choose a location in the wall to install fireplace.
2. Create opening in the wall according to the rough opening dimensions listed in the chart below:
Rough Opening Dimension Chart
Model
A
(Width)
B
(Height)
C
(Depth)
87026
23 9/16”
16 1/16”
5 3/4”
87028
25 9/16”
16 1/16”
5 3/4”
87030
27 1/4”
16 1/16”
5 3/4”
87032
29 9/16”
16 1/16”
5 3/4”
87034
31 9/16”
16 1/16”
5 3/4”
87036
33 9/16”
16 1/16”
5 3/4”
87040
37 9/16”
16 1/16”
5 3/4”

Lumenex Series Electric Fireplace
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Recessed Installation –cont.
3. With the help of a second person, insert fireplace into wall opening and secure with mounting screws provided.
4. Once the fireplace is installed in the wall, place crystal embers or fire log in the fireplace.
a. Crystal Ember Installation
1. Place plastic tray strip in fireplace
above the LED lights as shown in the
diagram to the right.
2. Carefully, place crystal embers on
plastic strip as illustrated in the picture to
the right. Apply an even layer from side
to side.

Lumenex Series Electric Fireplace
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Recessed Installation –cont.
b. Fire log Installation
1. Place fire log in fireplace as illustrated below.
5. Once completed installing crystal embers or fire log, reinstall glass panel. The hooks on the back of the glass
panels fit into the slots on the side of the firebox. Once in the slots, the glass panel goes down and locks into place.

Lumenex Series Electric Fireplace
www.touchstonehomeproducts.com 800.215.1990
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Recessed Installation –cont.
6. Reinstall the 2 mounting screws to lock the glass panel in place, so it does not move during travel.

Lumenex Series Electric Fireplace
www.touchstonehomeproducts.com 800.215.1990
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Operating Fireplace
Once the fireplace has been plugged into a grounded outlet, the fireplace is now ready for operation. Ensure that
the house circuit breakers for the power supply are turned on.
Power
Plug the power cable into a 110v 15 amp grounded outlet. Make sure the outlet is in good condition and that the
plug is not loose. NEVER exceed the maximum amperage for the circuit. DO NOT plug other appliances into the
same circuit.
Methods of Operation
This electric fireplace can be operated by the TOUCH PANEL, located in the TOP RIGHT vent opening in the
front of the fireplace, or by the battery-powered REMOTE CONTROL. The operation and functions of the two
methods are the same.
Remote Control Operation
•This remote control uses one CR2025 battery (included)
•Instructions for battery installation are located in the remote control battery compartment.
•To improve operation of the remote control, aim the remote control at the front of the fireplace. DO NOT
PRESS the buttons too quickly. Give the unit time to respond to each command.
•NOTICE: NEVER dispose of batteries in fire. Failure to observe this precaution may result in an
explosion. Dispose of batteries at your local hazardous material processing center.

Lumenex Series Electric Fireplace
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Remote Control and Touch Panel Functions
BUTTON
FUNCTION
ACTION & INDICATION
ON: Enables control panel functions and remote control. Turns
on the flame effect.
OFF: Disables control panel functions and remove control.
Turns off the flame effect.
1. Press once. Indicator light turns on.
Power turns on. All functions enabled.
2. Press again. Flame effect turns off. Unit goes
to standby. All functions turn off.
TIMER button: Control time settings to turn off fireplace at
selected time.
Settings range from 1 hour to 8 hours.
1. Press once. Increases the timer shut off time by
1 hour.
2. Press again until desired setting is reached.
Setting range from 1 to 8 hours.
FLAME button: Makes flame effects dimmer or brighter.
NOTE: Flame effect stays on until power button is turned off.
Flame effect must be on for heater to turn on.
1. Press once to change the flame brightness.
2. Press again until desired setting is reached.
COLOR button: Changes the color of the flame.
NOTE: This option is only available through the remote control.
1. Press once to change the color of the flame.
2. Press again until desired flame color setting is
reached.
HEATER button: Turns heater on and off.
NOTE: The heater only works when the flame effect is on.
NOTE: To prevent overheating, the heater fan will blow cool air
for 8-10 seconds before the heater turns on, and after the heater
turns off.
1. Press once. Indicator lights up. Fan blows
cool air for 10 seconds and 750W heater turns on
and blows warm air.
2. Press again: Indicator lights up. 1500W heater
turns on and blows hot air.
3. Press again. Heater turns off.
TEMPERATURE button: Control temperature settings to
choose temperature as desired.
Setting ranges from 62F to 82F.
1. Press once. LED display is turned on and
temperature is set to 62F by default.
2. Press again unit desired setting is reached.
Note: Heater will turn off when temperature
reaches desired setting.

Lumenex Series Electric Fireplace
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Troubleshooting
Temperature Limiting Control
This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe temperature, the
heater will automatically TURN OFF. To reset, please do the following:
1. Unplug the power cord from the outlet.
2. Turn ON/OFF switch on the CONTROL PANEL to OFF. Wait 5 minutes for fireplace to cool down.
3. Inspect the fireplace to make sure no vents are blocked or clogged with dust or lint. If they are, use a vacuum to
clean the vent areas.
4. With the POWER switch in the OFF position, plug the power cord back into the outlet.
5. If the problem continues, have your outlet and wiring inspected by a professional. If the outlet is OK, please
contact our customer support department at 800-215-1990.
Problem
Possible Cause
Solution
1. Fireplace turns off
and will not turn on.
1. Fireplace has overheated
and safety devise has caused
thermal switch to disconnect
or home circuit breaker has opened.
1. Reset switch by turning main power off
and waiting turning it back on or breaker
circuit breaker.
2. Flame is not moving.
1. Loose wiring.
2. Flame motor defective
3. Flame rod out of place
1. Inspect wiring for loose connections.
2. Call a qualified service technician to
replace flame motor.
3. “Flame Rod”out of place due to rough
transit/handing of the product. This issue
can be corrected as simple as removing the
glass, flipping the fireplace upside and
down, removing a set of screws that are
holding the bottom frame plate and placing
the flame rod back into place.
3 Flame is not visible.
1. Wiring is loose
1. Disconnect from power source and
inspect wiring for loose connections and
repair or replace if necessary.
2. Push the flame button to high
4 Log set and /or is not glowing.
1. Wiring is loose
2. Ember is off mode
1. Disconnect from power source and
inspect wiring for loose connections and
repair or replace if necessary.
5 Remote control
does not work.
1. Low batteries.
2. Not aiming control correctly.
3. Defective remote control and /or sensor
1. Replace batteries in remote control.
2. Aim control at sensor located directly
behind glass screen in center of unit just
above logs.
3. Replace remote control and/or sensor.

Lumenex Series Electric Fireplace
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Care and Maintenance
Cleaning
•ALWAYS turn the heater OFF and unplug the power cord from the outlet before cleaning, performing
maintenance, or moving the fireplace. Failure to do so could result in electric shock, fire, or personal injury.
•NEVER immerse in water or spray with water. Doing so could result in electric shock, fire, or personal
injury.
Metal:
•Buff using a soft cloth, slightly dampened with citrus oil-based product.
•DO NOT use brass polish or household cleaners, as these products will damage the metal trim.
Glass:
•Use a good quality glass cleaner sprayed onto a cloth or towel. Dry thoroughly with a paper towel or lint-
free cloth.
•NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.
Vents:
•Use a vacuum or duster to remove dust and dirt from the heater and vent areas.
Plastic:
•Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
•NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.
Maintenance
•RISK OF ELECTRIC SHOCK! DO NOT OPEN any panels. No user-serviceable parts inside!
•ALWAYS turn the heater OFF and unplug the power cord from the outlet before cleaning, performing
maintenance, or moving the fireplace. Failure to do so could result in electric shock, fire, or personal injury.
Electrical and Moving Parts:
•The fan motors are lubricated at the factory and will not require lubrication.
•Electrical components are integrated in the fireplace and are not serviceable by the customer.
Storage:
•Store fireplace in a clean, dry place when not in use.