Travis Industries 21 TRV GreenSmart User manual

•
21 TRV
GreenSmart™
Fireplace
•Operation
•Maintenance
Tested and Listed by
OMNI-Test Laboratories, Inc.
Portland, Oregon
Report # 028-F-59c-5
ANSI Z21.88a-2003
WARNING: If the information in these instructions is not followed exactly, a fire or
explosion may result causing property damage, personal injury or loss of
life.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this
or any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call gas supplier from a neighbor's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency or the
gas supplier.
This appliance may be installed in an aftermarket permanently
located, manufactured home (USA only) or mobile home, where
not prohibited by local codes.
This appliance is only for use with the type(s) of gas indicated on
the rating plate. A conversion kit is supplied with the appliance.
Owner's Manual
©Copyright 2009, T.I. $10.00 100-01209_000 4090403
www.travisproducts.com
4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275

2 Introduction
© Travis Industries 4090403 100-01209_000
Introduction
We welcome you as a new owner of a 21 TRV GreenSmart gas fireplace. This manual details operation
and maintenance of this fireplace. Please familiarize yourself with the Owner's Manual before operating
your heater and save the manual for future reference.
Important Information
No other 21 TRV gas fireplace has the same serial
number as yours. The serial number is on the listing
label that is chained to the gas control valve. This
serial number may be needed in case you require
service.
Model: 21 TRV GS Fireplace
Serial Number:
Purchase Date:
Purchased From:
Register your warranty online at:
traviswarranty.com
Or, mail your warranty card to:
Travis Industries House of Fire
4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275
Save Your Bill of Sale.
To receive full warranty coverage, you will
need to show evidence of the date you
purchased your heater. Do not mail your Bill
of Sale to us.
We suggest that you attach your Bill of Sale
to this page so that you will have all the
information you need in one place should the
need for service or information occur.
Installation Warnings
•Installation requirements are printed in the 21 TRV GS Installation Manual (part #
100-01208). All requirements in the installation manual must be met.
•Failure to follow all of the requirements may result in property damage, bodily injury,
or even death.
•This heater must be installed by a qualified installer who has gone through a training
program for the installation of direct vent gas appliances.
•This appliance must be installed in accordance with all local codes, if any; if not,
follow ANSI Z223.1 and NFPA 54(88).
•In Manufactured or Mobile Homes must conform with Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such a standard
is not applicable, the Standard for Manufactured Home Installations, ANSI/NCSBCS
A225.1. This appliance may be installed in Manufactured Housing only after the
home is site located.
•The fireplace is designed to operate on natural gas, or propane (LP).
•All exhaust gases must be vented outside the structure of the living-area.
Combustion air is drawn from outside the living-area structure.
•Notify your insurance company before hooking up this fireplace.

Introduction 3
© Travis Industries 4090403 100-01209_000
Table of Contents
Introduction and Important Information
Introduction.........................................................................2
Important Information..........................................................2
Installation Warnings...........................................................2
Features..............................................................................3
Heating Specifications.........................................................3
Safety Precautions
Safety Precautions..............................................................4
Operation
Before You Begin................................................................6
Location of Controls............................................................6
Starting the Fireplace for the First Time..............................7
Turning the Fireplace On and Off........................................7
Comfort Control...................................................................7
Adjusting the Flame Height.................................................8
Accent Light........................................................................8
Adjusting the Optional Blower Speed..................................9
Continuous Pilot / GreenSmart™ Pilot Switch.....................9
Normal Operating Sounds...................................................10
Normal Operating Odors.....................................................10
Maintenance
Maintaining Your Fireplace's Appearance........................... 11
Battery Replacement .......................................................... 11
Accent Light Replacement.................................................. 12
Yearly Service Procedure ................................................... 12
Face Installation and Removal............................................ 13
Glass Frame Removal and Installation............................... 14
Log Set Installation ............................................................. 16
Troubleshooting Table........................................................ 19
Wiring Diagram.................................................................. 20
Replacement Parts List....................................................... 22
Warranty
Warranty............................................................................. 29
Optional Equipment
Optional Equipment List...................................................... 24
Index
Index................................................................................... 26
Features
•Works During Power Outages (battery backup)
•Optional GreenSmart™ Thermostat / Remote Control
•Realistic "Wood Fire" Look
•Optional Blower for Effective Heat Distribution
•Built-In Accent Light (night light)
•Built-In Control Panel Light
•Standing or Intermittent (GreenSmart) Pilot
•Convenient Operating Controls
•Variable-Rate Heat Output
•Low Maintenance
Heating Specifications
Natural Gas Propane
Approximate Heating Capacity (in square feet)* Up to 650 Up to 650
Maximum BTU Input Per Hour 16,500 16,500
* Heating capacity will vary with floor plan, insulation, and outside temperature.

4 Safety Precautions
© Travis Industries 4090403 100-01209_000
IF YOU SMELL GAS:
* Do not light any appliance
* Extinguish any open flame
* Do not touch any electrical switch or plug or unplug anything
* Open windows and vacate building
* Call gas supplier from neighbor's house, if not reached, call fire department
This unit must be installed by a qualified installer to prevent the possibility of an explosion.
Your dealer will know the requirements in your area and can inform you of those people
considered qualified. The room heater should be inspected and cleaned before use and
at least annually by a qualified service person. More frequent cleaning may be required
due to excessive lint from carpeting, bedding material, etc.
The instructions in this manual must be strictly adhered to. Do not use makeshift methods
or compromise in the installation. Improper installation will void the warranty and safety
listing.
This heater is either approved for natural gas (NG) or for propane (LP). Burning
the incorrect fuel will void the warranty and safety listing and may cause an
extreme safety hazard. Direct questions about the type of fuel used to your dealer.
Check for a label on the flame adjust knob on the gas control valve (this is the best
place to check). You may also check for a label on the gas control valve body.
Ok
Contact your local building
officials to obtain a permit and
information on any installation
restrictions or inspection
requirements in your area.
Notify your insurance company
of this heater as well.
If the flame becomes sooty, dark
orange in color, or extremely tall,
do not operate the heater. Call
your dealer and arrange for
proper servicing.
It is imperative that control
compartments, screens, or
circulating air passageways of
the heater be kept clean and
free of obstructions. These
areas provide the air necessary
for safe operation. ?Do not operate the heater if it is
not operating properly in any
fashion or if you are uncertain.
Call your dealer for a full
explanation of your heater and
what to expect.
Gas
Do not store or use gasoline or
other flammable liquids in the
vicinity of this heater.
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Do not operate if any portion of
the heater was submerged in
water or if any corrosion occurs.
Immediately call a qualified
service technician to inspect the
appliance and to replace any part
of the control system and any
gas control that has been under
water.

Safety Precautions 5
© Travis Industries 4090403 100-01209_000
Do not place clothing or other
flammable items on or near the
heater. Because this heater can
be controlled by a thermostat
there is a possibility of the
heater turning on and igniting
any items placed on or near it.
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Light the heater using the built-in
igniter. Do not use matches or
any other external device to light
your heater.
Allow the heater to cool before
carrying out any maintenance or
cleaning.
The viewing glass should be
opened only for conducting
service. Do not operate with
cracked, broken, or removed
glass.
Any safety screen or guard
removed for servicing must be
replaced prior to operating the
heater.
Never remove, replace, modify or
substitute any part of the heater
unless instructions are given in
this manual. All other work must
be done by a trained technician.
Don't modify or replace orifices.
Operate the heater according to
the instructions included in this
manual.
If the main burners do not start
correctly turn the gas off at the
gas control valve and call your
dealer for service.
Instruct everyone in the house
how to shut gas off to the
appliance and at the gas main
shutoff valve. The gas main
shutoff valve is usually next to
the gas meter or propane tank
and requires a wrench to shut off.
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This unit is not for use with solid
fuel
Do not place anything inside the
firebox (except the included fiber
logs).
If the fiber logs become
damaged, replace with Travis
Industries log set.
This
Manual
Do not throw this manual away.
This manual has important
operating and maintenance
instructions that you will need at
a later time. Always follow the
instructions in this manual.
Children and adults should be
alerted to the hazards of high
surface temperature and should
stay away to avoid burns or
clothing ignition. Young children
should be supervised when they
are in the same room as the
heater.
Travis Industries, Inc. grants
no warranty, implied or stated,
for the installation or
maintenance of your heater,
and assumes no responsibility
of any consequential
damage(s).

6 Operation
© Travis Industries 4090403 100-01209_000
Before You Begin
•Read this entire manual before you use your new fireplace (especially the section "Safety
Precautions" on pages 4 & 5). Failure to follow the instructions may result in property damage, bodily
injury, or even death.
Location of Controls
An instruction card for
operating the fireplace is
attached to the inside of the
fireplace here. Replace it for
easy reference.
BLOWER
OFF
HIGH
LOW
ACCENT LIGHT
HIGH
LOW
FLAME ADJUST
GREEN SMART
PILOT
COMFORT
CONTROL
MAIN
BURNER
OFF
HIGH
LOW
AA
BATTERY
HOLDER
CONTINUOUS
PILOT
Swing the access door
down to access the area
below the firebox.
Optional Blower Control This knob controls the speed of the optional internal convection blower
that pushes heated air into the room.
Accent Light This knob controls the accent lights located behind the logs.
Flame Adjust Knob This knob controls the flame height from low ("LO") to high ("HI").
Continuous Pilot --
GreenSmart Pilot This switch controls how the pilot flame works. See the section
“Continuous Pilot / GreenSmart Pilot” for details.
Comfort Control This switch turns the rear burner on and off.
AA Battery Holder This holder contains 4 AA batteries that allow the fireplace to operate
during power outages.
Main Burner This switch turns the fireplace burners on and off.

Operation 7
© Travis Industries 4090403 100-01209_000
Starting the Fireplace for the First Time
•Burn the heater at a high setting with the blower off for an extended period (up to 48 hours). This will
cure the painted surfaces. Fumes from the paint curing and oil burning off the steel will occur. This
is normal. We recommend opening a window to vent the room.
•Condensation may appear on the glass each time you start the fireplace - this is normal.
•Blue Flames will occur on the fireplace when it first comes on. After fifteen minutes the flames will
turn a more realistic yellow and orange color.
•Certain installations use a remote, thermostat, or wall switch to turn the fireplace on and off. If this is
the case, leave the ON/OFF switch "ON".
•Verify the power backup and control light batteries are installed (see page 11).
Turning the Fireplace On and Off
Use the main burner switch to turn the main burner on and off.
MAIN
BURNER
ON
OFF
NOTE FOR REMOTES, THERMOSTATS, OR WALL SWITCHES:
The on/off switch on the fireplace may be required to be left in the ON or OFF position for the fireplace to
operate. Consult your installer or dealer for details.
•Do not place any combustible items on top of or directly in front of the fireplace, even temporarily. An
optional thermostat may start the fireplace causing a combustible item to ignite.
•If the fireplace turns on and off frequently while using the thermostat, you may want to adjust the
flame height down until it produces just enough heat needed.
Comfort Control
The rear portion of the burner may be shut off to lower the heat output and flame size from the burner
(this is called the comfort control). Use the comfort control switch to adjust this as desired.
COMFORT
CONTROL

8 Operation
© Travis Industries 4090403 100-01209_000
Adjusting the Flame Height
This fireplace has an adjustable flame to tailor the look and heat output to your specific needs. It is
adjusted by turning the flame adjust knob.
HIGH
LOW
FLAME ADJUST
Accent Light
This fireplace has a built-in accent light that may be turned on and off and dimmed to your preference.
Turn the knob to achieve the desired light output.
ACCENT LIGHT
OFF
HIGH
LOW
OFF HIGHLOW

Operation 9
© Travis Industries 4090403 100-01209_000
Adjusting the Optional Blower Speed
The blower helps transfer heat from the heater into the room. It will not turn on until the heater is up to
temperature (approximately 15 minutes after starting). See the illustration below for instructions on
adjusting the blower speed.
NOTE: With the rear burner off (comfort control), the heater may not become hot enough for the
blower to turn on.
BLOWER
OFF
HIGH
LOW
Continuous Pilot / GreenSmart™ Pilot Switch
This fireplace may run with the pilot continuously running or in GreenSmart (intermittent) mode. For most
homeowners, the GreenSmart mode is preferred (this saves fuel, doesn’t give off un-needed heat).
However, in some situations the homeowner may prefer to switch the fireplace to continuous pilot. The
most typical reasons for switching to continuous pilot are:
•Very Cold Conditions – in very cold conditions you may notice that the burner does not light quickly,
and the flames lift off the burner. If this is the situation, we recommend you switch to continuous pilot.
This will create a slight draft in the vent, allowing for the burner to light quickly and draft correctly.
•Excessive Condensation on Glass After Startup – certain installations may encounter excessive
fogging on the window after stuartup (not just the first time the fireplace was started). This is an
aesthetic condition that may be remedied by switching the fireplace to continuous pilot.
•Cold Glass or Fireplace Front – in very cold conditions you may notice that the fireplace front and
glass become very cold. To remedy this, switch the fireplace to continuous pilot.
•Frequent On / Off Operation – if you are frequently turning the fireplace on and off, you may wish to
leave it in continuous pilot. This allows the burner to turn on more quickly, without pilot ignition delay.
CONTINUOUS
PILOT
GREEN SMART
PILOT

10 Operation
© Travis Industries 4090403 100-01209_000
Normal Operating Sounds
Gas Control Valve
As the gas control valve is turned on
and off you will hear a dull clicking
sound. This is the valve opening up
and shutting down.
Blower Snap Disk
This part can produce a clicking sound as it
turns the blower on and off.
The appliance will creak with
change of temperature.
Pilot Flame
The pilot flame,
which remains on,
makes a very slight
"whisper" sound.
Blower
This heater uses a blower to push heated air into the
room. You will hear the sound of air movement that
increases as the speed is increased.
Extinction Pops
It is not unusual, especially on Propane (LP) appliances,
to experience a "pop" when the burner is shut off.
DC Converter
This device makes a light
humm that is audible in
close proximity.
Normal Operating Odors
This appliance has several areas that reach high temperatures. Dust or other particles on these areas
may burn and create an odor. This is normal during start-up. You may notice the smell is more acute if
the appliance was left idle for a long period.

Maintenance 11
© Travis Industries 4090403 100-01209_000
Maintaining Your Fireplace's Appearance
Fingerprints or other marks left on the optional plated surface may become etched in place if they are not
wiped clean prior to turning the fireplace on. Clean the plated surface with denatured alcohol and a soft
cloth (with the fireplace cool). Other cleaners may leave a film that may become etched into the surface.
Battery Replacement
Power Backup Batteries
Four AA batteries are used as a power backup for the fireplace in case the household (AC) power goes out. They
also power the comfort control feature. These batteries must be inserted into battery holder (make sure they contact
the terminals - see the illustration below). The fireplace controller will beep once these batteries start to go dead.
Replace batteries before each heating season to insure proper operation.
Control Panel Light Battery
LED lights and a 9v battery are used to illuminate the control panel when the concealment cover is lifted. If the LED
lights do not operate, replace the 9v battery (see the illustration below). The battery holder is held in place with Velcro
and may be removed for easier access.
AA Battery
AA Battery
Swing the
concealment cover
down to expose
the controls.
AA
Battery
Holder
AA Battery Tray
AA Battery
AA Battery
9v
Battery
Battery Holder for
Control Panel Lights
Swing the access
door down to
access the area
below the firebox.

12 Maintenance
© Travis Industries 4090403 100-01209_000
Accent Light Replacement
An accent light is included in your fireplace to provide additional lighting. These bulbs will burn out over
time. To replace, follow the directions below:
•Shut off gas to the fireplace and let it cool for 15 minutes.
•Remove the glass (see page 14) and logs (see page 16).
•Replace the halogen bulb with the following bulb:
(NOTE: .Take care to not touch the bulb with your fingers – use foam packing or paper towel to hold the bulb):
35 Watt 120 Volt T4 Halogen Bulb (G6.35 Base)
Yearly Service Procedure
•Failure to inspect and maintain the fireplace may lead to improper combustion and a potentially dangerous
situation. We recommend the following procedures be done by a qualified technician.
1. Turn the pilot flame to continuous. It should touch approximately 3/8" of the top of the flame sensor. If it does
not, contact your dealer for service.
2. Shut off gas to the fireplace and let it cool for 15 minutes. Remove the glass (see page 14).
3. Remove the log set (NOTE: the logs are very fragile - see page 16). If severely deteriorated, replace. Check
the logs for sooting. A small amount of soot along the bottom of the logs is normal. If excessive sooting is found,
the fireplace will require adjustment. Contact your dealer.
4. Inspect the burner and remove any debris.
•Make sure the burner is not warped, cracked, or damaged.
•Check the firebox and area around the pilot to make sure there is no warping or damage.
•If any problem is found, discontinue use and contact your dealer for service.
5. Replace the log set. Clean and replace the glass. If the glass is damaged, replace. Make sure the gasket along
the perimeter of the glass contacts the face of the firebox and forms an air-tight seal. If it does not, re-align or
replace the gasket to insure an air-tight seal.
6. Inspect the area behind the access door. Clean if necessary. Check the gas control valve and the gas lines. If
damage is found, discontinue use and contact your dealer for service. Clean the air channels, ducts, and blower
(if applicable).
7. Start the main burner. After 15 minutes the flames should be orange/yellow and not touch the top of the firebox.
If the pilot or main burners do not burn correctly, contact your dealer for service. Monitor blower operation.
8. Remove any debris or vegetation near the vent termination. Contact your dealer if any sooting or deterioration is
found near the vent termination.

Maintenance 13
© Travis Industries 4090403 100-01209_000
Face Installation and Removal
The face has hooks that hold it in place. Make sure the face locks in place when installing.
Tilt the face back
and insert the
bottom brackets
into the lower
slots until they
lock in place.
PLATED SURFACES:
Make sure the plated surfaces are clean before starting
the fireplace. Any marks left on plated surfaces may
become etched in place. Clean plated surfaces with
denatured alcohol and a soft cloth.
Lift and rotate the face forward
until the top brackets lock into the
upper slots.
b
a

14 Maintenance
© Travis Industries 4090403 100-01209_000
Glass Frame Removal and Installation
Warning: The appliance must be completely cool before removing the glass.
Warning: Do not strike or slam the glass.
Open the two latches holding the glass
frame in place - follow the directions
shown to the right.
a
Glass Frame
Tilt the glass frame forward then lift it up. The tabs
on the glass frame will disengage from the slots on
the glass frame brackets attached to the fireplace.
b
Re-Attaching the Glass Frame:
a) Tilt the glass frame as shown above.
b) Insert the tabs on the glass frame into the slots on the glass frame brackets (attached to the fireplace).
c) Attach the two glass latches.
NOTE: Make sure the glass frame is all the way in place - it should be flush with the front of the fireplace
when installed.
Glass
Top of
Firebox
Latch
Catch
(on glass frame)
Glass Frame Brackets

Maintenance 15
© Travis Industries 4090403 100-01209_000
Glass Frame Removal and Installation (continued)
The latch can come loose from the latch assembly. This occurs only when it is rotated. Follow the
directions below to re-install the latch if it comes loose.
Top of
Firebox
Hold the latch at an angle and insert it into the slot on the glass frame anchor.
NOTE: this slot may be at a
different angle than illustrated.
Note how the washer on the latch fits behind the flange on the
glass frame anchor.
Glass Frame
Anchor
Once fully inserted, turn the latch until it is upright.
Latch

16 Maintenance
© Travis Industries 4090403 100-01209_000
Log Set Installation
Rear Log Installation
Place the rear log with the left side flush to the edge of the burner and the right side flush to the metal
deflector on the back edge of the burner. The bottom edge of the log should be located behind the burner
ports (see the illustration below).
Rear Log
Burner
Make sure the ledge on the burner
lines up with stepped-down portion of
the rear log.
CROSS-SECTIONAL VIEW

Maintenance 17
© Travis Industries 4090403 100-01209_000
Right Log Installation
The right log has two holes that accept the pins on the burner and rear log. When placed correctly there
will be a minimal gap between the two logs. Make sure the bottom is placed so no burner ports are
blocked and there is a gap to the back wall.
VIEW
FROM
ABOVE
Right Twig Installation
The right twig rests on the burner and leans against the indent on the right log. Install the twig as shown
below. The bottom of the twig is placed one inch to the right of the center screw on the burner.
NOTE: Make sure the right log
does not rest against the back
of the firebox (or liner). If it
does, it will block light from the
accent light, creating a large
shadow. You may need to re-
adjust the logs to insure a ¾”
gap from the back.

18 Maintenance
© Travis Industries 4090403 100-01209_000
Left Twig Installation
Place the left twig as shown below. Note how the twig has two protrusions that insert into the screw-
holes on the burner. Make sure the twig does not block any burner holes. Place an ember of the
remaining screw hole.
The two projections on the bottom of the twig
insert into the screw holes on the burner. Place an ember over this screw.
Log Installation Overview
Correct view of complete log installation.
Place embers in the
firebox corners and
along the front edge
of the burner. Do not
place embers over
burner holes or allow
the embers to block
airflow.

Maintenance 19
© Travis Industries 4090403 100-01209_000
Troubleshooting Table
Problem: Possible Cause: Don't Call for Service
Until You:
Main Burners Will
Not Start
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
No Propane in Tank
Turn the ON/OFF switch to "ON"
See the remote control instructions
See "Thermostat Operation"
Check Tank Level
Receiver Beeps The power backup batteries are dead Replace the batteries (see page 11)
Thermostat Does
Not Work
The ON/OFF switch is turned to "OFF"
The thermostat is set too low Turn the ON/OFF switch to "ON" Check thermostat
Fireplace Will Not
Distribute Heat
The fireplace is not getting electricity
The fireplace is not up to temperature Check the breaker switch Let the fireplace burn for at least 15
minutes
Flames Are Too
Blue
The fireplace has just been started
Improper air shutter adjustment
This is normal - see "Starting the Fireplace
for the First Time"
Adjust Air Shutter - contact your dealer
Flames Are Too
Short (Under 6")
The flame height may be turned too low
Turn the flame height to "HI" - See "Adjusting the Flame Height"
Comfort Control
Does not Work
The AA batteries may be dead Replace the AA batteries (see page 11)
Thin Layer of Soot
Covers the Glass
The logs or coals are placed incorrectly
Improper air shutter adjustment See "Log Set Installation" Adjust Air Shutter - contact your dealer

20 Maintenance
© Travis Industries 4090403 100-01209_000
Wiring Diagrams
Stock Wiring Diagram
CN4
CN3
PILOT
SENSOR
SPARK ROD
DIGITAL
FIREPLACE
BURNER
CONTROL
CN2
GROUND
VALVE COMMAND POWER
CN1
DIAGNOSTIC
CN0
COMFORT
CONTROL
AA
BATTERY
TRAY MAIN BURNER
GREENSMART
PILOT
CONTINUOUS
PILOT
AC
ADAPTER
Red
Red
Black
White
Green
Black
Red
Red
Blue
Red
Blue
Black
White
Blue
Yellow / Green
Orange
Pilot
Sensor
Spark Rod
Pilot Ground
VALVE
IPI / CPI
POWER SUPPLY
ON / OFF
Green
120VAC
Power In
Optional
Blower
Hookup Comfort Control
Valve
Accent Light
Rheostat
Accent
Light (s)
Caution: Label all wires prior to disconnection when servicing controls. Wiring errors can cause
improper and dangerous operation.