Travis Industries Spirit 300 GS User manual

Gas Service Manual
PILOT ADJ
VENT
T
O
L
P
I
ON
OFF
HI
LO
AA
AA
AA
December, 1997
Travis Industries Gas T-Shoot Guide 19203

Table of Contents
Travis Industries Gas T-Shoot Guide 19203
Introduction - 1
Troubleshooting Flowchart ................................. 1 - 1
Who should use this guide................................. 1 - 2
Precautions ................................................... 1 - 2
How to use this troubleshooting guide.................. 1 - 2
Conventions................................................... 1 - 2
Tools required................................................. 1 - 3
Spare Components.......................................... 1 - 3
Natural Gas ("NG") vs. Propane ("LP") Heaters...... 1 - 3
Lopi Model Determination.................................. 1 - 4
Heritage Bay Model Determination ...................... 1 - 4
Avalon Model Determination .............................. 1 - 5
Avanti Model Determination............................... 1 - 5
Fireplace Xtrordinair Model Determination............. 1 - 6
Travis Industries Model Determination................. 1 - 6
Troubleshooting Steps - 2
Piezo Wire Loose or Damaged..............................2 -1
Spark Electrode Too Far From Pilot Hood...............2 - 1
Piezo Not Grounded..........................................2 - 1
Electrode has a Cracked Base............................ 2 - 2
Piezo Defective ............................................... 2 - 2
Gas Line not Purged ......................................... 2 - 2
Propane Tank Empty.........................................2 - 2
Gas Supply Turned Off...................................... 2 - 3
Pilot Tube/Orifice Blocked..................................2 - 3
Pilot Needs Adjustment ..................................... 2 - 3
Thermocouple Defective.................................... 2 - 4
B-Vents Only Spill Switch Circuit Faulty................... 2 - 5
EPU Defective................................................. 2 - 6
Thermopile Defective ........................................ 2 - 6
Burner Electrical Circuit Faulty............................ 2 - 7
Head Coil Defective .......................................... 2 - 8
Incorrect Air Shutter Setting............................... 2 - 8
DVÕs Only Incorrect Restrictor Position.................. 2 - 9
Logs Placed Incorrectly.....................................2 - 9
Burner Pan Holes Clogged..................................2 - 9
Gas Pressure Incorrect (Propane Running Empty) 2 - 10
Burner Orifice Obstructed................................ 2 - 11
B-Vents Only Vent not Drafting/ Negative Pressure . 2 - 12
DVÕs Only Pilot Blowing Off of Thermocouple ......... 2 - 13
Remote Thermostat Faulty ............................... 2 - 14
Blower Circuit Faulty ....................................... 2 - 15
Blower Defective............................................ 2 - 16
Gas Control Knob Doesn't Pop Out .................... 2 - 16
Pilot or Main Burner Does Not Shut Off................ 2 - 16
Door & Glass Removal - 3
Lopi Spirit, Spirit DV, & Spirit Bay.........................3 - 1
Avalon 700 & 700 DV.........................................3 - 2
Avanti (1995,1996) B-Vent & DV......................... 3 - 3
Avanti (1997) B-Vent & DV ................................ 3 - 4
FPX36-DV...................................................... 3 - 5
Lopi Heritage Bay (DV and B-Vent).......................3 - 6
Lopi Heritage Bay Insert .................................... 3 - 7
DVS Insert and DVS Fireplace.............................3 - 8
Burner Pan Components - 4
Overview of Burner Disassembly.......................... 4- 1
Burner Asembly Removal - BVM, DVS & DVM.......... 4- 2
Burner Asembly Removal - DVL Burners.................4- 3
Burner Pan Removal - BVM, DVS & DVM Burners..... 4- 4
Burner Pan Removal - DVL Burners....................... 4- 5
Burner Orifice Removal.......................................4- 6
Pilot Assembly Removal, - 96 (inflexible pilot tube)... 4- 7
Pilot Assembly Removal, - 97 (flexible pilot tube) ..... 4- 8
Pilot Orifice Removal..........................................4- 9
Thermopile Removal.........................................4- 10
ThermocoupleRemoval .................................... 4- 10
Spark Electrode Removal..................................4- 11
Piezo Igniter Removal ...................................... 4- 11
On/Off Switch.................................................4- 11
Burner Pan Parts.............................................4- 12
Blower Components - 5
Avanti Stove (BV & DV) Blower Removal ................ 5- 1
Avalon 700 (BV & DV) Blower Removal...................5- 2
Lopi Spirit (BV & DV) Blower Removal .................... 5- 3
Avanti Insert (BV & DV) Blower Removal ................ 5- 4
Heritage Bay Insert Blower Removal......................5- 4
Spirit Bay Insert Blower Removal.......................... 5- 4
A20 Blower Assembly - Removal & Disassembly...... 5- 5
DVS Insert Blower Removal................................. 5- 6
DVS Fireplace Blower Removal.............................5- 7
FPX 36-DV Blower Removal................................. 5- 9
Heritage Bay Stove Blower Removal....................5- 10
Blower Rheostat Removal ................................. 5- 11
Blower Snap Disk Removal - Her. Bay & 36-DV ...... 5- 11
Blower Snap Disk - All Except Her. Bay & 36-DV.... 5- 12
Blower Replacement Parts ................................ 5- 13

Introduction 1 - 1
Travis Industries Gas T-Shoot Guide 19203
Troubleshooting Flowchart
Does the pilot stay
lit when the gas
control knob is
released?
Does the
blower work
correctly?
Does the pilot
ignite with the
gas control
knob in?
Does the
igniter spark?
Gas control knob not held down long enough (30 seconds)
Gas supply turned off (pg. 2-3)
Pilot tube/orifice blocked (pg. 2-3)
Blower starts when heater is hot (15 min. - This is Normal)
Blower circuit may be faulty (pg. 2-15)
Spark electrode too far from pilot hood (pg. 2-1)
Piezo not grounded (pg. 2-1)
Electrode has a cracked base (pg. 2-2)
Piezo defective (pg. 2-2)
Heater unplugged or breaker ÒOFFÓ (Check Outlet & Breaker)
Piezo wire loose or damaged (pg. 2-1)
T
O
L
P
I
ON
OFF
T
O
L
P
I
ON
OFF
Gas line not purged (pg. 2-2)
Pilot circuit faulty
Spill switch circuit faulty (pg. 2-5)
B-Vents Only
Millivolt production inadequate
Pilot needs adjustment
(pg. 2-3)
Thermocouple Defective
(pg. 2-4)
Does the main
burner turn on?
On/Off switch, thermostat, or remote control off (turn ÒONÓ)
Gas control knob turned to ÒPILOTÓ (turn to ÒONÓ)
Head Coil Defective (pg. 2-8)
Burner electrical circuit faulty (remote, thermostat, etc.) (pg. 2-7)
Millivolt production inadequate
Thermopile Defective
(pg. 2-6)
Does the flame
look correct?
Flame is blue for first 15 minutes (This is normal)
Flame height may be adjusted too low (Adjust higher)
Burner pan holes may be clogged (pg. 2-9)
Logs placed incorrectly (pg. 2-9)
Gas pressure incorrect (propane running empty) (pg. 2-10)
Orifice may be obstructed (pg. 2-11)
Incorrect Restrictor Position (pg. 2-9)
DVÕs Only
Incorrect air shutter setting (pg. 2-8)
Blower is defective (pg. 2-16)
Troubleshooting Flowchart Possible Causes
Yes
Yes
Yes
Yes
Yes
Yes
Propane tank empty (pg. 2-2)
EPU defective (pg. 2-6)
Does the main
burner shut off
unexpectedly?
AA
A
A
A
A
A
Vent not drafting/Negative pressure (pg. 2-12)
B-Vents Only
DVÕs Only
Pilot lifting off of thermocouple (pg. 2-13)
Spill switch circuit faulty (pg. 2-5)
B-Vents Only
Remote Thermostat Faulty (pg. 2-14)
Blower knob is in ÒOFFÓ position (Turn blower knob ÒONÓ)
No
No
No
No
No
No
No
Pilot needs adjustment
(pg. 2-3)

1 - 2 Introduction
Travis Industries Gas T-Shoot Guide 19203
Who should use this guide
This guide was developed for service personnel and those selling Travis Industries products.
Because of the inherent danger involved with gas appliances, all work must be done by qualified
personnel only. Your local building official will have guidelines for those people considered qualified.
The heater must be installed in accordance with the owner's manual and the local building codes, if
any; if not, follow ANSI 223.1. Bring an owner's manual for the heater being serviced in case any
installation or maintenance questions arise.
Precautions
Warning Turn off all gas to the unit before working on any component on the gas line
Warning When the gas is on make sure the remote, thermostat, or remote on/off switch does not
turn on
Warning Make sure the appliance is unplugged when inspecting the wiring
How to use this troubleshooting guide
This guide uses a flow chart on the inside of the cover to help direct the troubleshooting procedure
from start to finish. A list of troubleshooting steps is on page 1 for those service personnel familiar with
gas appliances. The second portion of this manual is dedicated to removal and replacement
instructions.
Conventions
When this troubleshooting guide refers to a side or direction, use the following diagram to determine
direction.
Right
Left
Fron
t
Back
Above
Below

Introduction 1 - 3
Travis Industries Gas T-Shoot Guide 19203
Tools required
¥ Nutdrivers, open end & socket wrenches in 1/4", 5/16", 11/32", 3/8", 7/16", 1/2", 7/8", 1"
¥ Gas Leak Detection Device (Gas Sniffer is recommended)
¥ Pressure Sensing Device (Magnehelic or manometer) with 1/2" water column increments
(0" to 15" minimum)
¥ Multimeter (with ability to detect millivolts and continuity)
¥ Pipe Wrench
¥ Standard and Phillips-head Screwdrivers
¥ Pipe Sealant
¥ Wire with a male quick-connect attached to each end (called a jumper wire)
¥ Power cord with female quick-connects attached to the hot and common wires (hotwire)
Spare Components
When going on a service call, Travis Industries, Inc. recommends that the following spare components
be included to better facilitate a quick diagnosis and repair of the heater. These parts may be used to
determine which portion of the appliance is inoperative and can often make the repair quick and
effective. In addition to the items below, gas line equipment should be included if needed.
¥ Flex Tube or Pipe with Shutoff Valve
¥ Spill Switch Snap disk
¥ Thermopile
¥ Piezo Igniter
¥ Burner Pan w/. Gas Control Valve (NG & LP)
¥ Logs & Ember Strip
¥ Wiring Harness
¥ On/Off Switch
¥ Pilot Assembly (NG & LP)
¥ Replacement Orifices (NG & LP)
¥ Blower Rheostat
¥ Blower Snap disk
¥ 3 Pilot Tubes (with compression fittings)
¥ Blower
Natural Gas ("NG") vs. Propane ("LP") Heaters
Travis Industries' heaters use unique gas control valve pressure-regulators, burners, orifices, pilot
orifices, and burner pans for natural gas and propane versions of their heaters. Heaters may be
converted - pay close attention to all details when converting. If you have any questions or concerns,
call Travis Industries for details.

1 - 4 Introduction
Travis Industries Gas T-Shoot Guide 19203
Lopi Model Determination
Stoves
Model, Vintage, Ser. # Burner Description
Spirit (300 GS) B-Vent Stove
1993
Serial # 1002-1494
Phase 1
93 BV
31,000 BTU
B-Vent Freestanding gas stove. Natural gas (NG) only. Two
burner orifices attach to a brass manifold attached to the valve.
Spirit (300 GS) B-Vent Stove
1994
Serial # 1495-4600
Phase 1
94 BV
31,000 BTU
B-Vent freestanding gas stove. Natural gas (NG) or Propane
(LP). Label is marked with the gas type. Single burner orifice
attaches to a brass manifold attached to valve.
Spirit B-Vent Stove
1996
Serial # 4602-Present
Phase 2
96 BVM
40,000 BTU
B-Vent freestanding gas stove. Convertible Natural Gas (NG) or
Propane (LP). Label does not specify the particular gas.
Valve has label on top that shows gas type. Burner orifice
attaches to a manifold penetrating the burner assembly which
attaches to a flex tube that runs to a fitting attached to the valve.
Spirit Direct Vent Stove
1996
Serial # 50002-Present
Phase 2
96 DVM
38,500 BTU
Direct Vent freestanding gas stove. Convertible Natural Gas
(NG) or Propane (LP). Label does not specify the particular gas.
Valve has label on top that shows gas type. Burner orifice
attaches to a manifold penetrating the burner assembly which
attaches to a flex tube that runs to a fitting attached to the valve.
Inserts and Fireplaces
Model, Vintage, Ser. # Burner Description
Spirit Bay B-Vent Insert
1994
Serial # 5003-7102
Phase 1
94 BV
31,000 BTU
B-Vent Insert with bay window sides. Brass frames on sides
hold small clear glass viewing windows. Main door utilized the
Lopi cast iron glass retainer and arched glass with handle that
screwed into a latch plate on firebox. Single burner orifice
attaches to a brass manifold attached to valve.
Spirit Bay B-Vent Insert
1996
Serial # 25002-Present
Phase 2
96 BVM
40,000 BTU
B-Vent Insert with bay window sides. Brass frames on sides
hold small clear glass viewing windows. Main door is the shell
with mounting plate & hinges. Door latched on small clips on
left side. Rectangular front glass mounted on firebox. Burner
orifice attaches to a manifold penetrating the burner assembly
which attaches to a flex tube that runs to a fitting attached to the
valve.
Discovery DVS Insert & Fireplace
1997
Serial #
Phase 2
97 DVS
31,000 BTU
See Travis Industries DVS Insert or
DVS Fireplace
Heritage Bay Model Determination
Stoves
Model, Vintage, Ser. # Burner Description
Heritage Bay DV Stove
1996
Serial # 60000-61703
Phase 2
96 DVL
40,000 BTU
Direct Vent freestanding stove welded to the unique Heritage
Bay pedestal. Has three sided, arch top gold frame door. Glass
is mounted in the door. Side panels hinged & swing open.
Has a pair of Black louvers in convection chamber above center
of door. Burner shipped separately from stove.
Heritage Bay DV Stove
1997
Serial # 61704-Present
Phase 2
96 DVL
40,000 BTU
Direct Vent freestanding stove welded to unique Heritage Bay
pedestal. Glass mounted in the three sided, arch-top gold
frame door. Side panels hinged & swing open. Has a pair of
gold plated bars formed with three sides in convection chamber
above door. Each unit is built with a 40,000 BTU natural gas
(NG) burner with propane (LP) conversion parts included with the
stove.
Heritage Bay B-Vent Stove
1997
Serial # 160001 - Present
Phase 2
96 DVL
40,000 BTU
B-Vent freestanding stove welded to the unique Heritage Bay
pedestal. Has three sided, arch top gold frame door. Glass is
mounted in the door. Side panels hinged & swing open.
Double round bar gold plated trim across front & sides conceals
the upper convection chamber above door. Each unit is built
with a 40,000 BTU natural gas (NG) burner with propane (LP)
conversion parts included with the stove.
Inserts and Fireplaces
Model, Vintage, Ser. # Burner Description
Heritage Bay B-Vent Insert
1997
Serial # 110002 - Present
Phase 2
96 BVM
40,000 BTU
B-Vent fireplace insert for masonry or zero clearance fireplace.
Has three sided gold frame door with arch top. Glass is
mounted in the door. Double round bar gold plated trim across
front & sides conceals the upper convection chamber above
door. Each unit is built with a 40,000 BTU natural gas (NG)
burner with propane (LP) conversion parts included with the
insert.

Introduction 1 - 5
Travis Industries Gas T-Shoot Guide 19203
Avalon Model Determination
Stoves & Inserts
Model, Vintage, Ser. # Burner Description
700 B-Vent (Gas Stove)
1993
1001-2077
Phase 1
93 BV
31,000 BTU
B-vent unit, insert or free standing on legs or pedestal. Two
burner orifices attach to a brass manifold attached to the valve.
700 B-Vent (Gas Stove)
1994
2078- 4968
Phase 1
94 BV
31,000 BTU
B-vent unit, insert or freestanding on legs or pedestal. Single
burner orifice attaches to a brass manifold attached to valve.
700 B-Vent (Gas Stove)
1997
6001 - Present
Phase 2
96 BVM
40,000 BTU
B-vent unit, insert or freestanding on legs or pedestal. Burner is
40,000 BTU (dvm burner) with flex tube leading from right side of
valve to one orifice. Mixing tube is located under the rear
logshelf. Pilot assembly has thermocouple for 30 second drop-
out. There is a raised platform across the front of the burner for
the front log to sit on. A natural gas burner is standard with
parts included to convert to LP. Burner orifice attaches to a
manifold penetrating the burner assembly which attaches to a
flex tube that runs to a fitting attached to the valve. Ser. Nos
6001 to 6120 use 96 burners with inflexible pilot tube (burner
removed to convert to LP). After ser. no. 6121 use 97 burners
with flexible pilot tube (LP conversion done without removing
burner).
700 Direct Vent
1996
50002-Present
Phase 2
96 DVM
38,500 BTU
Direct vent unit with flex tube attached to right side of the valve
leading to one orifice and the mixing tube located under the rear
log support. Has thermocouple for 30 second drop-out. There is
a raised "platform" across front of burner for front log to sit on. A
natural gas burner is standard with parts included to convert to
LP. Ser. Nos 50002 to 51227 use 96 burners with inflexible pilot
tube (burner removed to convert to LP). After ser. no. 51227 use
97 burners with flexible pilot tube (LP conversion done without
removing burner).
Avanti Model Determination
Stoves & Inserts
Model, Vintage, Ser. # Burner Description
Avanti B-Vent
1995
2503-4050
Phase 1
95 BV
31,000 BTU
B-vent contemporary style, bay window unit, insert or free
standing. Burner orifice connects directly to gas control valve.
Burner is a single thickness sheet metal plate with small upright
flanges near left & right sides at the front to locate the front log.
Lift-off gold door is standard.
Avanti B-Vent
1996
4052-Present
Phase 2
96 BVM
40,000 BTU
B-vent contemporary style, bay window unit, insert or free
standing burner has a raised "platform" for front log to sit on.
Has thermo-couple for 30 second dropout. Natural gas burner
standard, includes parts to convert to LP. Burner orifice
attaches to a manifold penetrating the burner assembly which
attaches to a flex tube that runs to a fitting attached to the valve.
Ser. Nos 4052 to 5537 use 96 burners with inflexible pilot tube
(burner removed to convert to LP). After ser. no. 5537 use 97
burners with flexible pilot tube (LP conversion done without
removing burner). Lift-off gold door is standard from ser. Nos
4052 to 5730. Starting with ser. No. 5731 the swing-open door
is standard.
Avanti Direct Vent
1995
1004-3037
Phase 2
97 DVS
(modified)
31,000 BTU
Direct vent, contemporary style, bay window unit - freestanding
only. Burner is a box assembly with no locator flanges or
platform for the front log to rest on. Has two tall flanges toward
back to stop the front log. Has flex tube off right side of valve
leading to one orifice and mixing tube located under the rear log
support. Natural gas burner standard, includes parts to convert
to LP. Burner orifice attaches to a manifold penetrating the
burner assembly which attaches to a flex tube that runs to a
fitting attached to the valve. Burner must be removed from
stove to make gas conversion. Has lift-off gold door standard.
Avanti Direct Vent
1996
32002-Present
Phase 2
96 DVM
38,500 BTU
Direct vent, contemporary style, bay window unit, insert or free-
standing. Burner has raised "platform" across front of burner for
front log to sit on. Has thermocouple for 30 second drop-out.
Burner orifice attaches to a manifold penetrating the burner
assembly which attaches to a flex tube that runs to a fitting
attached to the valve. Natural gas burner is standard with unit.
Includes parts to convert to LP. Ser. Nos 32002 to 32986 use
96 burners with inflexible pilot tube (burner removed to convert
to LP). After ser. no. 32986 use 97 burners with flexible pilot
tube (LP conversion done without removing burner). Starting
with ser. no. 33189 the swing open door is standard. 40,000
BTU dvm burner.
Avanti DVS Insert & Fireplace Phase 2
97 DVS
31,000 BTU
See Travis Industries DVS Insert or
DVS Fireplace

1 - 6 Introduction
Travis Industries Gas T-Shoot Guide 19203
Fireplace Xtrordinair Model Determination
Fireplaces & Inserts
Model, Vintage, Ser. # Burner Description
36 DV -A
1995
1004-5967
Phase 2
96 DVL
40,000 BTU
Arch face only. Ser. Nos. 1004-3037 are natural gas only and
have no intake restrictor. Ser. Nos. 3038-5967 are natural gas or
LP and have an exhaust restrictor with pivot adjustor at the top
front of unit behind finish face. Firebox is 30-1/2" wide at front.
36 DV -R
1996
25002-25298
Phase 2
96 DVL
40,000 BTU
Rectangular face only. All have an exhaust restrictor at the top
front of unit behind face. Firebox is 30-1/2" wide at front.
36 DV- A/R
1997
30000 & continuing
Phase 2
96 DVL
40,000 BTU
Will accept arch or rectangle faces. Intake restrictor adjustor is
a lever located under burn pan at left side. Firebox is 30-1/2"
wide at front. Natural gas burner (40,000 BTU) is standard
feature with parts to convert to LP gas included.
FPX 32 DVS Insert & Fireplace Phase 2
97 DVS
31,000 BTU
See Travis Industries DVS Insert or
DVS Fireplace
Travis Industries Model Determination
Fireplaces & Inserts
Model, Vintage, Ser. # Burner Description
DVS Insert
1996
80000 & continuing
Phase 2
97 DVS
31,000 BTU
Must be installed into existing zero clearance or masonry
fireplace. Will accept arch or rectangle faces. Firebox is 24"
wide at front. No intake restrictor. 31,000 BTU natural gas
burner is standard with parts to convert to LP gas included.
DVS Fireplace
1997
100001 & continuing.
Phase 2
97 DVS
31,000 BTU
This unit is a zero clearance fireplace. Intake restrictor is a
three position lever under burner at right. Will accept either arch
or rectangle face. Firebox is 24" wide at front. 31,000 BTU
natural gas burner is standard with parts to convert to LP gas
included.

Troubleshooting Steps 2 - 1
Travis Industries Gas T-Shoot Guide 19203
Piezo Wire Loose or Damaged
Make sure the orange wire is attached to the piezo igniter and is not damaged (make sure it has not
contacted the bottom of the burner pan).
Make sure the orange wire is
attached to the piezo igniter
and is not damaged.
Piezo Igniter
Piezo Wire
(orange)
Remedy
Connect the piezo wire, making sure the connection is tight (crimp slightly if necessary). If the wire is
damaged, replace the pilot assembly which includes a new piezo igniter wire.
Spark Electrode Too Far From Pilot Hood
The spark electrode should be no more than 1/8Ó from the pilot hood. You should see the spark travel
from the electrode to the pilot hood.
Pilot Hood
No more than 1/8"
Spark
Electrode
Remedy
Bend the spark electrode so that it is within 1/8" of the pilot hood. The diagonal offset in the electrode
allows it to be bent closer to the pilot hood if necessary (use needle-nose pliers).
Piezo Not Grounded
The grounding tab must make contact with the mounting plate.
Grounding Tab
Piezo Igniter
Remedy
If you suspect the piezo igniter is not grounded, remove it and check to make sure the tab is exposed
and undamaged. Bend the piezo grounding tab out or replace the piezo igniter.

2 - 2 Troubleshooting Steps
Travis Industries Gas T-Shoot Guide 19203
Electrode has a Cracked Base
If the spark electrode has a cracked ceramic base the spark will occur at the base Ð not near the pilot
hood. Look down at the pilot assembly from the top to inspect. Cracking or an uneven space
between the insulator and the electrode indicates possible grounding near the base. If uncertain,
remove the pilot assembly and inspect.
Pilot
Hood
Electrode
Ceramic
Base
Remedy
Replace the pilot assembly.
Piezo Defective
Defective piezo igniters will not create the electrical charge necessary. You may notice that the red
button does not create a "snap" when it is depressed or that the button has no spring resistance. The
only way to check this component is to replace it and see if it creates a spark.
Remedy
Replace the piezo igniter.
Gas Line not Purged
All air in the gas line must be purged prior to operation.
Remedy
Remove the glass (or open the door) and depress the gas control knob (on pilot) while repeatedly
pressing the igniter until the pilot lights.
Propane Tank Empty
Make sure propane is still supplied. To verify, check the gas inlet pressure (see "Gas Pressure
Inadequate" on page 2-10).
Remedy
Re-fill propane tank.
Gas Supply Turned Off
Make sure all gas shut-offs are open. To verify, check the gas inlet pressure (see "Gas Pressure
Inadequate" on page 2-10).
Remedy
Turn gas shut-off valves to "ON".

Troubleshooting Steps 2 - 3
Travis Industries Gas T-Shoot Guide 19203
Pilot Tube/Orifice Blocked
If no gas is present at the pilot hood, check for blockage in the tube inside the pilot hood. Check for
gas flow by carefully listening for air flow from the pilot hood. If blockage is not found, remove the pilot
orifice and check for debris.
The pilot tube is often overlooked as a source of gas leakage. Check both pilot tube connections
after making any alteration to the pilot tube or pilot assembly (use a gas leak detector)
Pilot Hood
Pilot orifice
(inside pilot assembly)
Check for blockage here.
Remedy
Remove any blockage from pilot orifice or pilot tube by forcing air through it. Replace if necessary.
Pilot Needs Adjustment
The pilot flame should impinge the top 3/8Ó of the thermopile and thermocouple.
The pilot flame should impinge the top 3/8Ó (10
mm) of the thermopile. If it does not, you may
need to turn the pilot up.
To adjust the pilot flame, remove the cover screw (and
gasket) and turn the needle valve. Clockwise lowers
the flame while counter-clockwise raises it.
PILOT ADJ
T
O
L
P
I
ON
OFF
Standard
Screwdriver
Micro (1/16Ó)
Standard
Screwdriver
AA
The cover screw and
gasket must be
replaced to prevent gas
from leaking
Cover Screw
Cover Screw Gasket
Needle Valve
3/8Ó (10 mm)
Thermopile
Pilot Hood
Thermocouple
NOTE: The thermopile millivolt production can be monitored while adjusting the pilot. Place
multimeter problems on the middle and lower posts of the gas control valve (see page 2-
6). Millivolt production is factory set at approximately 400. If you can not adjust the pilot to
achieve 200 millivolts, your thermopile may require replacement. See the section
"Thermopile Defective" on page 2-6 for more details.
Remedy
To adjust the pilot flame, remove the cover screw (and gasket) and turn the needle valve. Clockwise
lowers the flame while counter-clockwise raises it.
The cover screw and gasket must be replaced to prevent gas from leaking.

2 - 4 Troubleshooting Steps
Travis Industries Gas T-Shoot Guide 19203
Thermocouple Defective
To check the millivolt production from the thermocouple, remove the thermocouple connector and
connect the multimeter to the center tab and copper tube. Start the pilot and hold down the gas
control knob. The minimum acceptable reading is 15 millivolts.
PILOT ADJ
VENT
T
O
L
P
I
ON
OFF
HI
LO
To check millivolt production from the
thermocouple, remove the thermocouple
connector and connect the multimeter to the
center tab and copper tube (min. 15 millivolts).
Thermocouple
Connector
3/8" Wrench
B-Vents Only
Copper Tube
NOTE: Make sure the pilot flame contacts the thermocouple 3/8" (for 30 seconds) while testing
millivolt production. If it does not, see "Pilot Flame Needs Adjustment".
Remedy
Replace the pilot assembly (includes thermocouple).

Troubleshooting Steps 2 - 5
Travis Industries Gas T-Shoot Guide 19203
B-Vents Only Spill Switch Circuit Faulty
The spill switch circuit disables the
heater if spillage is detected from
the draft hood. If a connection
between the components is loose,
corroded, or damaged, the circuit
will be disabled and the pilot will not
stay lit when the gas control knob is
released. To check the spill switch
circuit, follow the directions below.
1 Start the pilot and hold down
the gas control knob. Ground
one of the multimeter probes to
the copper tube on the
thermocouple connector.
2 Use a multimeter to measure
the millivolt reading on the spill
switch interrupt terminal
nearest the thermocouple
connector. If no millivolts are
detected, and the
thermocouple is producing
millivolts (see "Thermocouple
Defective" pg. 2-4), the
thermocouple connector is not
attached correctly.
PILOT ADJ
VENT
T
O
L
P
I
ON
OFF
HI
LO
AA
AA
A
Thermocouple
Connector
Spill Switch Wires (Red)
Orientation does not matter
when re-connecting
1
2
3
Spill Switch Interrupt
3 Replace the spill switch wire nearest the thermocouple connector and measure the millivolt
reading on the other terminal of the spill switch interrupt. If no millivolts are detected, and
millivolts were detected in step 2 above, the spill switch wires or spill switch snap disk is faulty
(see steps 4 & 5 below). If millivolts are detected (minimum of 15 millivolts), yet the pilot does not
stay lit, the spill switch interrupt is not attached to the gas control valve correctly.
4 Carefully Inspect the spill switch
wires for damage or loose
connections. If the wire
insulation is melted and the
wire contacts a metal surface,
the thermocouple circuit will
ground out to the chassis of
the heater and disable the
heater. Replace damaged wire.
5 Remove the rear panel of the
heater (if applicable) to access
the spill switch. Remove the
two red wires leading to the spill
switch and check for continuity
on the spill switch. Replace if
no continuity is detected.
Remedy
Replace or repair the appropriate
component based upon the above
troubleshooting steps.
Spill
Switch
Draft Hood
AA
AA
A
A
Spill Switch Wires (Red)
Orientation does not matter
when re-connecting.

2 - 6 Troubleshooting Steps
Travis Industries Gas T-Shoot Guide 19203
EPU Defective
If the thermocouple production is adequate (see "Thermocouple Defective"), yet the pilot does not
stay lit when the knob is released, the EPU inside the gas control valve is malfunctioning.
Remedy
Replace the gas control valve.
Thermopile Defective
To check millivolt production form the thermopile, connect the multimeter to the center and lower
posts on the gas control valve. Millivolt production is factory set at approximately 400 millivolts
(with the burner off).
Gas Control Valve
PILOT ADJ
VENT
T
O
L
P
I
ON
OFF
HI
LO
AA
AA
AA
AA
NOTE: leave the
knob on "PILOT"
Make sure the pilot flame contacts the thermopile 3/8" (for 30 seconds) while testing millivolt
production. If it does not, see "Pilot Flame Needs Adjustment". If you can not adjust the pilot to
achieve 200 millivolts, your thermopile may require replacement.
NOTE: If the main burner is turned on, the millivolt production will appear to drop because the
head coil (the valve that operates the main burner) will draw electricity.
NOTE: If the heater operates for 1 to 5 minutes, then shuts off, it may be a defective thermopile.
Millivolt production is based upon the difference in temperature between the top and
bottom of the thermopile. A defective thermopile may create sufficient millivolts to keep
the main burner operating for the first minutes of operation. But once the stove warms,
the temperature differential lessens and millivolt production goes down.
NOTE: When using a thermostat or remote control, the millivolt production may need to be
increased in certain cases (see page 2-3 for pilot adjustment). The thermostat or remote
wire creates electrical resistance in the main burner circuit, making larger millivolt
production necessary to offset the resistance.
Remedy
Replace the thermopile (or pilot assembly).

Troubleshooting Steps 2 - 7
Travis Industries Gas T-Shoot Guide 19203
Burner Electrical Circuit Faulty
The burner electrical circuit controls the main burner. If any item, including the wiring, is faulty, the
burner will not turn on. This also applies to any remote components (remote control, thermostat, wall
switch) used to operate the burner. Follow the steps below to diagnose the burner electrical circuit.
Gas Control Valve
PILOT ADJ
VENT
HI
LO
AAA
AAA
A
A
Red
Brown
AA
AA
AA
AA
OFF
ON
AA
AA
The switch may be connected to a
thermostat or remote control reciever.
NOTE:
3
1
2
2
Jumper Wire
1Make sure the pilot is burning and the gas control knob is turned to "ON". Remove the
brown and red wire connected to the top and bottom posts of the gas control valve.
Connect a jumper wire between the top and bottom posts. If the heaters turns on, the
burner electrical circuit is faulty - go to step 2 below. If the heater does not turn on (and
the thermocouple production is adequate) the head coil inside the gas control valve is
defective (replace the gas control valve).
2Turn off the appliance and carefully inspect the burner electrical circuit wires for damage or
loose connections.
HINT: Keep in mind that millivolt circuits are very weak. Unlike 110 Volt circuits, a slightly loose
connection can interrupt the circuit and disable the burner. The most frequent cause for
faulty on/off circuits are connections that are loose or dirty. Remove, clean, and re-crimp
all connections before replacing components or wiring.
NOTE: If the wire insulation is melted and the wire contacts a metal surface, the on/off circuit will
ground out to the chassis of the heater and disable the main burner. Any wiring that is
exposed or severed should be replaced or properly insulated.
3If no wiring is found damaged, turn on the pilot and trace the burner electrical circuit.
Keep one probe of the multimeter on the center post of the gas control valve while
systematically following the circuit. Start with the red wire leading to the on/off switch.
You should detect millivolts where it connects to the on/off switch. If it does not, replace
or re-connect the wire to fix the circuit. Repeat this process for the on/off switch, jumper
wire (or remote/thermostat), and brown wire until the bad connection is found.
Remedy
Replace or fix the faulty component.

2 - 8 Troubleshooting Steps
Travis Industries Gas T-Shoot Guide 19203
Head Coil Defective
If the thermopile production is adequate (see "Thermopile Defective") and the burner does not turn
on when jumped(see step #1 under "Burner Electrical Circuit is Faulty"), yet the burner does not turn
on, the Head Coil inside the gas control valve is malfunctioning.
Remedy
Replace the gas control valve.
Incorrect Air Shutter Setting
The air shutter regulates the amount of air allowed into the mixing tube prior to ignition on the burner.
It is factory-adjusted for use near sea level. But due to venting configuration, gas quality, and altitude,
the air shutter should be adjusted for each installation. The flames should be blue at the base and
orange/yellow at the top with no sooting. When adjusted correctly, the flames will be efficient and
attractive.
1 Start the heater, and let it burn for 15 minutes.
2 Inspect the flames.
Gas Control Valve
PILOT ADJ
VENT
HI
LO
Correct
Flames should be blue at the
base, yellow-orange on the top.
If the flames are too tall or sooty on
the ends, push up on the lever.
If the flames are all blue and
short, pull down the lever.
Not Enough Air Too Much Air
Locate the air shutter adjustment
lever behind the gas control valve.
Move it up or down until the flame
is correct. Pushing up gives the
flame more air (making it bluer).
Pulling it down cuts air down,
making it more orange.
NOTE: If the air control is all the
way up, yet the flames remain
sooty, shut off gas to the fireplace
and contact a qualified gas service
technician. NOTE: The logs must be installed correctly to
monitor the flame while adjusting the air shutter.
T
O
L
P
I
ON
OFF
NOTE: The logs must be installed correctly to monitor the flame while adjusting the air shutter.
Locate the air shutter adjustment lever behind the gas control valve.
NOTE: If the air control is all the way up, yet the flames remain sooty, make sure to check the
restrictor position (on DVÕs only), gas inlet pressure, and log position.
Remedy
Move the air shutter lever up or down until the flame is correct. Pushing up gives the flame more air
(making it bluer). Pulling it down cuts air down, making it more orange.

Troubleshooting Steps 2 - 9
Travis Industries Gas T-Shoot Guide 19203
DVÕs Only
Incorrect Restrictor Position
Direct vent appliances require a restrictor to regulate exhaust velocity. With the restrictor set too low,
the flames will flutter and the flames will be short. Set too high, the flames will be lazy and it may be
difficult to set the air shutter position to a clean, yet attractive, flame.
Remedy
Use the chart in the owner's manual to determine the restrictor position.
The restrictor position indicated in the owner's manual is based upon lab tests. The optimum setting
may be slightly different.
Logs Placed Incorrectly
The ceramic fiber logs must be placed correctly on the burner pan for the heater to burn correctly. Too
much flame impingement on the logs, sooting, or no "glowing" are symptoms of incorrectly placed
logs (or an incorrectly adjusted air shutter). This may lead to excessive sooting, increased emissions,
shortened flames, and decreased efficiency.
Remedy
Place the logs correctly (see the ownerÕs manual).
Burner Pan Holes Clogged
If the flames on the heater do not completely light across the width of the burner, there may be some
debris clogging the burner pan holes (check for any pieces of log that may have chipped off, lint, etc.).
There might also be occasional "lifting" of flames in this case.
Remedy
Remove the logs from the burner and clean all the burner pan holes.

2 - 10 Troubleshooting Steps
Travis Industries Gas T-Shoot Guide 19203
Gas Pressure Inadequate (Propane Running Empty)
Improper input pressure may lead to abnormal flame height or inability to achieve a clean flame. Follow
the procedure below to check input pressure.
! Whenever working with gas, make sure to follow the proper precautions.
This procedure opens the gas line - use extreme care.
! Do not press the piezo igniter until you are certain there is no gas leak or
gas buildup inside the firebox.
Note: Gas appliances on the same gas line may affect input pressure. Check input pressure
while the other appliances are on to see if pressure is correct.
Note: Make sure to check the propane level if using propane.
1Turn the gas control knob to off.
2Follow the directions below to access a gas port and attach a manometer (or other
pressure sensor).
Manometer or
other Pressure
Sensing Device LP
11" W.C.
NG
5.5" W.C.
Min. Input Pressure
PILOT ADJ
T
O
L
P
I
ON
OFF
Standard
Screwdriver
Micro (1/16Ó)
Standard
Screwdriver
A
Cover Screw
Cover Screw Gasket
Needle Valve
Older Models
aRemove the cover screw (and gasket).
b Unscrew the needle valve several turns.
c Place a tube over the needle valve port.
Newer Models (with Gas Inlet Pressure-Test Port)
aUnscrew the gas inlet pressure-test port needle valve several turns.
b Place a tube over the needle valve port.
T
O
L
P
I
ON
OFF
PILOT ADJ
OUT IN
IN
Gas Inlet Pressure-Test Port Micro (1/16Ó to
1/8") Standard
Screwdriver
A
3Start the pilot, making sure to keep the test port covered the entire time.
4 Monitor the inlet pressure with the main burner on.
Warning: Gas will come out of the test port. Make sure to turn the gas control knob to off and
extinguish all flames prior to removing the tube.
Note: You may follow the same procedure to purge the gas line, monitoring for gas at the
needle valve location.
Remedy
Correct the gas inlet pressure. This may entail adjusting the regulator or increasing the pipe diameter.

Troubleshooting Steps 2 - 11
Travis Industries Gas T-Shoot Guide 19203
Burner Orifice Obstructed
The orifice(s) work in conjunction with the gas control valve to provide the correct amount of gas to the
burner pan. Any obstruction (debris from gas line installation) caught in an orifice will lead to improper
performance. Follow the instructions below to check for obstructions.
While the orifice(s) are removed, check the
inside of the mixing tubes for obstructions.
Always use thread
sealant when replacing
the orifice(s).
Check for clogging by
removing the orifice
and looking inside.
Orifice (removed
from back side of
manifold)
1 If the flame height is less than 6" tall in the rear, or 2" in front, the orifice(s) may need to be
checked for obstructions. First check the input pressure to see if that is correct, then
adjust the air shutter. If the flames remain too short, remove the orifice(s) and check for
debris inside.
2 While the orifices are removed, use a flashlight to inspect the inside of the mixing tubes
for any type of obstructions that may interfere with gas/air flow (check for lint, cobwebs,
dirt, etc.). If any debris is lodged in the orifice remove the debris by forcing air through it.
Do not poke or ream out the orifice to clean it.
Remedy
The orifices or inside of mixing tubes will need to be cleaned (force air through it) or replaced.

2 - 12 Troubleshooting Steps
Travis Industries Gas T-Shoot Guide 19203
B-Vents Only
Vent not Drafting/ Negative Pressure Situation
If a b-vent appliance shuts down within 5 minutes of starting, chances are it encountered a cold-air
block or negative pressure. In most cases you can re-start the appliance and it will draft properly.
However, if persistent shut-downs occur, you may wish to check for negative pressure.
Negative Pressure
Negative pressure describes a situation in which less pressure is
inside the home (near the heater) than outside. This allows air to
rush down the vent. Because B-Vent heaters utilize natural draft
to pull combustion products up the vent, negative pressure can
cause combustion products to spill into the room. The spill switch
then detects the heat and shuts the heater off. The pilot will then
need to be re-started. The following are possible causes of
negative pressure:
¥ Exhaust Fans in Air-Tight Homes
Kitchen Jenn-Air type fans, dryers, or bathroom fans can pull air
out of the home, causing air to come down the vent.
Remedy
Turn all exhaust fans off while starting the heater. If this is not
feasible, the heater may need to be re-started a couple of times
to generate draft. In severe cases, supply outside air to the
appliance to overcome negative pressure (install an outside air kit
or crack the window).
¥ Down Drafts
Installations in a high-wind area may lead to air pushing down the
gas vent. Homes located next to a lake or on the leeward side of
tall trees or a hill are most susceptible. This type of problem may
be sporadic.
Remedy
Increase the vent height above the downward flow of air or install
a draft-inducing hood or draft inducer.
¥ Thermal Negative Pressure
Thermal negative pressure describe a situation in which the
home circulates warm air up and out of the home. Cold air then
replaces it by coming down the vent. This type of negative
pressure can be pervasive. Homes with un-sealed, un-insulated
ceilings are especially susceptible. A heater located in a cold
basement compounded by air exiting through the upper portions
of the home is another scenario. In homes with two fireplaces on
different levels, you might notice the downstairs fireplace tends
to draw air in while the upstairs fireplace will pull the warmer air out
of the home.
Remedy
This type of negative pressure is extremely difficult to diagnose
and remedy. Make sure the attic or ceiling area is sealed and
insulated. In severe cases the heater may need an outside air kit
or draft inducer.
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Kitchen or
bathroom fan
Draft Hood
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