Travis Industries 564 User manual

100-01192_000
Quality checked by:
Valued Customer,
We are pleased that you have chosen to purchase an
electric fireplace by Travis Industries Inc. Over the years,
valuable memories will occur around the warmth and comfort
of your hearth. Thank you for allowing our product to be the
backdrop for those special moments.
564 Electric Fireplace
Owner’s Manual
1

CONTENTS
PAGE 4 – 6 ImportantInstructions
PAGE 8 FireplaceInstallation
PAGE 12 Operation
PAGE 18 Maintenance
PAGE 22 Warranty
2

QUICKREFERENCEGUIDE
1. Prior to the first use of the fireplace verify the
following:
·Are the circuit breakers for the unit on?
·Are the light bulbs in your fireplace loose?
(to check, follow the instructions for
replacing the light bulbs in the maintenance
section of this manual)
2. The heater on your fireplace may emit a slight,
harmless odor when first used. This odor is a normal
condition caused by the initial heating of internal
heater parts and will not occur again.
3. Theinformationregarding themodelofyour fireplace
can be found on the rating plate located on the back
of the unit.
4. If you have any technical questions or concerns
regardingtheoperation of yourfireplace,or require
servicecontactyourTravis Industries, Inc.dealer
beforereturningtheproduct to the pointofpurchase.
You can find aTravis dealerat
www.travisproducts.com
3

IMPORTANT INSTRUCTIONS
PLEASE RETAIN THIS USER’S GUIDE FOR FUTURE
REFERENCE
When using electrical appliances, basic precautions should
always be followed to reduce the risk of fire, electric shock,
andinjurytopersons,including the following:
1. Readallinstructionsbeforeusing the Fireplace.
2. The heater is hot when in use. To avoid burns, do not
let bare skin touch hot surfaces. The trim around the
heateroutletbecomeshot during heateroperation.
Keep combustible materials, such as furniture,
pillows, bedding, papers, clothes, and curtains at
least 3 feet (0.9m) from the front of the unit.
CAUTION:HighTemperature.Keepelectrical cords,
drapery, and otherfurnishingsatleast3FT(.9m) from
the front of the heater and away from the side and
rear.
3. Extreme caution is necessary when any heater is
usedby ornear childrenor invalidsand wheneverthe
unitis left operating and unattended.
4. Always unplug the fireplace when not in use.
5. Do not operate any unit with a damaged cord or plug,
or if the heater has malfunctioned, or if the fireplace
hasbeen droppedor damaged in any manner.
Returnheater toauthorizedservice facility for
examination, electrical or mechanical adjustment, or
repair.
6. Donot use outdoors.
7. Thefireplace is not intended for use in bathrooms,
laundryareas and similar indoor locations.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER
-
SERVICEABLE PARTS INSIDE
4

Never locate heater where it may fall into a bathtub or
otherwater container.
8. Do not run the cord under carpeting. Do not cover
cord with throw rugs, runners, or the like. Arrange
cord away from traffic area and where it will not be
trippedover.
9. To disconnect the unit, turn the controls off, then
removethe plug from the outlet.
10. Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause an
electric shock or fire, or damage to the heater.
11. To prevent a possible fire, do not block air intake or
exhaust in any manner. Do not use on soft surfaces,
like a bed, where openings may become blocked.
12. Allelectrical heaters have hot and arching or
sparking parts inside. Do not use in areas where
gasoline, paint, or flammable liquids are used or
stored or where the unit will be exposed to flammable
vapors.
13. Do not modify the fireplace. Use it only as described
in this manual. Any other use not recommended by
the manufacturer may cause fire, electric shock or
injury to persons.
14. To reduce the risk of electric shock, this appliance
has a polarized plug (one blade is wider than the
other). This plug will fit in a polarized outlet only one
way. If the plug does not fit fully in the outlet, reverse
the plug. If it still does not fit, contact a qualified
electrician to install the proper outlet. Do not change
the plug in any way.Avoid the use of an extension
cord. Extension cords may overheat and cause a
risk of fire. If you must use an extension cord, the
cord must be No. 16AWG minimum size and rated
no less than 1875 watts.
15. Do not burn wood or other materials in the fireplace.
16. Do not strike the clear door panel.
17. Always use a certified electrician should new circuits
oroutlets be required.
18. Alwaysuse properlygrounded, fusedand polarized
outlets.
5

19. Disconnectall powersupply beforeperforming any
cleaning,maintenance or relocation of the unit.
20. When transporting or storing the unit and cord, keep
ina dry place, free from excessive vibration and store
soas to avoid damage.
SAVE THESE INSTRUCTIONS
IMPORTANT INSTRUCTIONS
NOTE: Proceduresand techniques that are considered
importantenough to emphasize.
CAUTION: Proceduresand techniques which, if not carefully
followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully
followed, will expose the user to the risk of fire, serious injury,
illness or death.
Ifyou have any questions about our products pleasehave the
catalogue/modeland serialnumbers available upon calling
yourTravisIndustries, Inc. dealer. The catalogue/modeland
serial number are located on the back of the unit.
ModelNumber SerialNumber
6
ModelNumber
ModelNumber
Serial
Number
Serial
Number

NOTE
A15amp,120 volt alternating current (VAC) circuit is required.
A dedicated circuit is preferred but not essential in all cases.
A dedicated circuit will be required if, after installation, the
circuit breaker trips or fuse blows on a regular basis when the
heater is operating. Additional appliances on the same circuit
may exceed the current rating of the circuit breaker.
WARNING
Ensure the power cord is not installed so that it is pinched or
against a sharp edge and ensure that the power cord is
storedor secured to avoid tripping or snaggingto reduce the
risk of fire, electric shock or injury to persons.
Construction and electrical outlet wiring must comply with
localbuilding codes and other applicable regulations to
reduce the risk of fire, electric shock and injury to persons.
Do not attempt to wire your own new outlets or circuits. To
reduce the risk of fire, electric shock or injury to persons,
always use a licensed electrician.
7
SITE SELECTIONANDPREPARATION
This section provides instructions for selecting a location and
preparing the site to install the fireplace.
1. Select a suitable location that is not susceptible to
moistureand is away from drapes, furniture and high
traffic.
2. For ease of electrical hook up you may wish to locate
the fireplace near an existing outlet. (refer to NOTE 1)
3. Store the fireplace in a safe dry and dust free
location.
4. Attach stand-offs to bottom of the firebox prior to
installing.Thestand-offs and hardwareare packed
withthe firebox.

8
NOTE
Thedimensions of thefireplace are 301/4"wide X 263/8" high
X 10 1/2" deep. The viewing area is 30 1/8" wide and 20 1/8"
high. Thefireplace does not require anyadditional venting.
ADDITIONALITEMSREQUIREDFORINSTALLATION
Thisfireplace requires a Travis Industries (Avalon, Lopi, or
Fireplace Xtrordinair) face or trim kit to finalize the installation.
Do not operate this fireplace without the face or trim.
INSTALLATIONOF FIREBOX STAND-OFFS
Install the (6) stand-offs on the bottom of the firebox prior to
firebox installation.Attach the felt tabs to the bottom of the
stand-offs.
FIREPLACEINSTALLATION
1. Install the fireplace assembly into the mantel. (refer to
mantel assembly instructions)
NOTE1
A15AMP, 120 VOLTcircuit is required. Adedicated
circuit is preferred but not essential in all cases. A
dedicated circuit will be required if, after installation, the
circuit breaker trips or fuse blows on a regular basis when
the heater is operating. Additional appliances on the
same circuit may exceed the current rating of the circuit
breaker.
IMPORTANT
If not using a mantel, the fireplace must be installed in an
enclosurewith thefollowingMINIMUM internal/opening
dimensions.
FIGURE1
Stand-off
mounting
locations
Bottom view
Felt
Tabs Felt
Tabs

9
263/4”
317/8”
113/4”
NEW WALLCONSTRUCTION
1. Select a suitable location that is not susceptible to
moistureand is away from drapes, furniture and high
traffic.
2. Place the fireplace in the desired location to see how
it will look in the room.
3. Mark the desired location on the floor and store the
fireplace in a safe, dry and dust free location.
4. Use studs to frame an opening of 31 7/8” wide X
26 3/4” high X 11 3/4” deep.
Option #1-Thepower cord can be lead from behind the trim
and along the wall to an outlet near the fireplace.
Option #2-A new outlet can be installed inside the new frame
construction.
Plug the unit into a 15Amp/120Volt outlet. If the cord does
not reach, you may use an extension cord rated for a
minimum of 1875 watts.
CAUTION
Clearancefor air circulation beneath the fireplace insert is
providedby sixstand-offs.
DONOTINSTALLTHEFIREPLACEINSERTDIRECTLYON
CARPETOR SIMILARSURFACESWHICH MAYRESTRICT
AIRCIRCULATION. If installingthe fireplace in a carpeted
area,place a one-piece, solid, flat surface under the fireplace
insert. Ensure that all six of the insert’s stand-offs rest
securely on this surface.

ARCHED FACE INSTALLATION IN FRAMED-IN WALL
NOTE: This does not apply to fireplaces using a Travis pre-built
mantel.
When the 564 E is installed into a framed-in wall with square framing
and drywall a gap will appear between the face and drywall. See the
following page for two methods used to eliminate this gap.
When the fireplace is installed into the framing dimensions detaild on page 9 there is a 1/4” gap between
the face and the drywall (or other interior siding).
SIDE VIEW (CROSS SECTION)
AA
AA
AA
AA
AA
AA
1/4” Gap
A
A
Face
Fireplace
Drywall
Framing
Upper
Heat
Shield
(required)
26-3/4”(from
base of fireplace)
26-1/4”(from
base of fireplace)
27-1/8”(from
base of fireplace)
NOTE: The faceplate installs 1/8” above
the base of the fireplace.
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36”
61”Radius
29”
2-3/4”
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17-1/2”
32-1/4”
10
10

11
ARCHED FACE INSTALLATION IN FRAMED-IN WALL (CONT.)
INSTALLATION OPTION “A”
(SQUARE FRAMING & DRYWALL WITH TILE FACING)
This option allows the installer to use the standard framing
dimensions
(31-7/8”w, 26-3/4”t, 11-3/4”d) by installing tile over the drywall to
eliminate the gap. See the illustration below for details.
NOTE:
The corner must taper in at 26-1/4”. The face is 26-3/8”
tall at this point and the body of the fireplace 26-1/4”
Typical Tile Coverage
34”
27-1/2”
26-1/2”
6”
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22”
6”
INSTALLATION OPTION “B”
(NOTCHED DRYWALL –NO TILE REQUIRED)
A second option for eliminating the gap between the face and drywall
is to increase the size of the framing and step down the drywall in the
upper corners to allow the fireplace to insert fully into the framing
34”
12”
27-1/2”
Revised Framing Dimensions
Note how the drywall steps down on the upper corners.
This allows the fireplace to recess into the framing an
additional 1/4”, eliminating the gap.
Drywall Dimensions
34”
27-1/2”
26-1/2”
6”
22”
6”
Drywall

12
OPERATION
ELECTRICFIREPLACE MANUAL CONTROL
Themanual controls for the fireplace are located in the lower
right hand corner. NOTE: If using a fireplace face, you will
need to remove the face to access the controls on the
fireplace. The face is held in place with short hooks. With
the fireplace cool, lift the face upwards and pull forwards to
remove. Place the face on a soft surface to prevent
scratches.
A. Main On/Off Switch
Supplies power to the 3 position manual control switch.
B. 3 Position Manual Control Switch
Remote (right position): The unit is operated with the
remotecontrol.
Flame (center position): The flame effect is turned ON.
Flame & Heat (left position): The flame effect and
heater are turned ON simultaneously. When the manual
control is in the Flame & Heat position the heater does
not run on the remote operated thermostat.
NOTE
When the manual control switch is in the Flame and
Flame & Heat positions, the fireplace unit will not
operatewith the remote control.
3 Position
Manual
Control
Main
On/Off
Switch
Initialization
Button
FIGURE 2

13
RESETTINGTHE TEMPERATURE CUTOFF SWITCH
Should the heater overheat, an automatic switch will turn the
heater off and it will not come back on without being reset.
Thetemperature cutoff switch can be reset by unplugging the
unit, waiting 5 minutes and plugging the unit back in.
CAUTION
If you need to continuously reset the heater, unplug the unit
and call your Travis Industries, Inc. dealer. You can find a
Travisdealer at www.travisproducts.com. Pleasehave your
modeland serial number ready when calling.
REMOTECONTROL
Theremote control has a range of approximately 50 ft.
(15.25m), it does not have to be pointed at the fireplace and
can pass through most obstacles (including walls). It is
suppliedwith 243 independentfrequencies to prevent
interferencewith other units.
BATTERYINSTALLATION
1. Depress tab on the battery cover on the back of the
remotetransmitter and remove battery cover.
2. Install 2AAAbatteries into the remote control.
(included)
3. Ensure child lock is in the “unlocked” position.
4. Replacethe batterycover.
Batteries
FIGURE 3
NOTE
When the “BAT”symbol is present on the remote control it is
recommended to replace the batteries promptly, to maintain
fullfunctionality ofthe remote/fireplace.The remote
transmitter has a battery backup time of only a few hours.

14
INITIALIZINGTHE REMOTE CONTROL
1. Plug cord into 120 volt wall outlet.
2. Ensure the Main On/Off switch located in the switch box
on the fireplace in the lower right hand corner is in the ON
position.
3.Set the 3 position manual control to the Remote position
(rightposition).
4. Press and hold the initialization button on the unit.
5. While holding the initialization button, press the flame/heat
ON/OFF button or the Purifire™ ON/OFF button on
theremote control transmitter.
6. Release the initialization button on the unit.
7. Press the Flame/Heat On/Off button to turn the Flame/
Heat function ON or press the Purifire™ On/Off button to
turnthe Purifire™ function ON.
FREQUENCYINTERFERENCE
Ifthe fireplace does not respond properly to the remote
control,the remote operating frequency may have to be reset.
Theremote control can send another frequency code to the
circuitboard to eliminateinterference.
1. Simultaneously press the “SLEEP TIMER DOWN” button
and the “PURIFIRE LOW SPEED”button on the remote
control.
2. “COD” will appear in place of the sleep timer digits.
3. Release the “SLEEP TIMER DOWN” button and the
“PURIFIRE LOW SPEED”button.
4. Press the initialization button on the unit.
5. Press the button on the remote.
Your remote willnow havea differentfrequency
communicatingwith the fireplace.

FLAME/HEAT ON/OFF BUTTON
Press the “Flame/Heat On/Off “button to turn the Flame/
Heat function ON. When the “Set Temperature” is higher
then the “Room Temperature” the heat will come on. To
turn the heat off, lower the “Set Temperature” so that it’s
setting is lower then the “Room Temperature”. The default
temperaturesettingis72°F(22°C).
NOTE
When using the remote control the heater runs on a
thermostat. Press the “Temperature Up” or “Temperature
Down” button to adjust the set temperature. Once the
desired set temperature is reached the heater will turn OFF.
The heater will cycle ON and OFF to maintain the desired set
temperature.
Temperature
Down
Dimmer
Down
FlameSpeed
Down
SleepTimer
Down
Flame&Heat
On/Off
Purifire Low
Speed
FlameSpeed
Up
PurifireHigh
Speed
Temperature
Up
Dimmer
Up
SleepTimer
Up
Purifire
On/Off
Batteries
Child
Lock
PURIFIREON/OFF BUTTON
Press the “Purifire™ On/Off” button to turn the Purifire™
function ON. When the Purifire™ function is ON the
Purifire™ symbol will flash. When OFF the symbol will be
solid. The default setting for the Purifire™ is set at low
speed. Press the “Purifire™ On/Off” button to turn the
Purifire™function OFF.
15

NOTE
To turn the Flame/Heatand Purifire™ “OFF” at the same
time, press both control buttons simultaneously.
SETTEMPERATURE
1. Press “Flame Heat On/Off” button to turn fireplace
on.
2. Press “Temperature Up” to raise thermostat.
3. Press “Temperature Down” to lower thermostat.
Press both “Temperature Up” and Temperature Down”
to change °F to °C.
FLAMESPEED
1. Press the “Flame/Heat On/Off” button to turn
theFlame/Heat ON.
2. Press the “Flame Speed Up” to increase the speed
ofthe flame.
3. Press the “Flame Speed Down” to decrease the
speedof the flame.
LIGHT DIMMER
1. Press the Flame/Heat button to turn the
Flame/HeatON.
2. Repeatedly press the “Light Dimmer Up” or “Light
Dimmer Down” button to decrease or increase the
brightness of the upper lights.
CHILDLOCK
1. Depress tab on the battery cover on the back of the
remotetransmitter andremove thebattery cover.
2. Move “Child Lock” tab to the right to lock the remote
transmitter.
3. Move “Child Lock” tab back to the left to unlock the
remotetransmitter.
4. Replacethe batterycover.
NOTE
To temporarily unlock the remote transmitter press (in
order) “Temperature Down” then “Temperature Up”
then “Dimmer Down”.
When the remote transmitter’s backlight is illuminated
the “Child Lock” is bypassed. When the backlight is off
the“Child Lock” is re-activated.
16

Figure 6
Unlocked Locked
ChildLocked
Switch
PURIFIRE™
ThePurifire™ includes a high efficiencyfilter to help improve
the quality of air.
1. Press the button for the Purifire™ function.
2. Press the “Purifire Low Speed” button or the
“Purifire High Speed” button to select LOW or
HIGH.
3. Press the button to turn the Purifire™ ON, press
the button to turn the Purifire™ OFF.
SLEEP TIMER
TheSleep Timer automatically shuts off the fireplace after a
preset time (from 30 minutes to 8 hours).
1. Press the Flame/Heat On/Off button to turn the
fireplaceON.
2. To set the sleep timer press the “Sleep Timer Up”
button.
3. Set the timer from 30 minutes through 8 hours.
4. Thefireplace will automatically turn OFF when the
sleep timer reaches 0 minutes.
5. The sleep timer can be cancelled at any time by
pressing the “Sleep Timer Down” button repeatedly
until the sleep timer displays “0”.
17

MAINTENANCE
WARNING
Disconnectpower beforeattempting anymaintenance or
cleaning to reduce the risk of fire, electric shock or damage
to persons.
If using a fireplace face, you will need to remove the face to
access the fireplace. The face is held in place with short
hooks. With the fireplace cool, lift the face upwards and
forwardto remove. Place the face on a soft surface to prevent
scratches.
LIGHTBULB REPLACEMENT
Allow at least 5 minutes for light bulbs to cool before touching
bulbs to avoid accidental burning of skin.
Light bulbs need to be replaced when you notice a dark
section of the flame or when the clarity and detail of the log
emberbed exteriordisappears. There are four bulbs under
the log set, which generate the flames and embers, and two
bulbs above the log that illuminate the log exterior.
LOWERLIGHT BULB REQUIREMENTS
Quantity of 3 clear chandelier or candelabra bulbs with an E-
12 (small) socket base, 60 watt rating. Example: GE 60BC
orPhilips 60 CTC.
DO NOT EXCEED 60 WATTS PER BULB
HELPFUL HINTS
It is a good idea to replace all light bulbs at one time if they
are close to the end of their rated life. Group replacement will
reduce the number of times you need to open the unit to
replace light bulbs. Care must be taken when removing the
logset as the logset contains LED’s and wires.
To access the lower light bulb area:
Note Figure 7
1.Slide fireplace out of mantel 2-3 inches.
2.Remove 4 Phillips screws from the right side of trim.
3.Slide glass to right side of fireplace to remove.
18

Upper
Bulbs
Logset
UpperLight
Panel
LEDWire
Harness Lower
Bulbs
Front
Glass Trim
NOTE
Logset fits tightly into firebox, some force may be necessary
toremove.
5. Set logset in front of fireplace.
6. Disconnect the logset LED wire harness from unit.
7. Unscrew bulbs counter clockwise.
8. Insert new bulbs.
9. Reconnect the logset LED wire harness.
10. Replace the logset by inserting the front edge of the
fireplaceand pushdown on the rear edge of the emberbed
until it snaps into place. (Figure 8)
FIGURE 7
FIGURE 8
4.Pull the front edge of the plastic ember bed or plastic grate
upand forward until the rear tab releases fromthe ledge
located at the bottom of the mirror.
IMPORTANT
Only handle the logset by the emberbed.
19

NOTE
Ensure the logset is installed tightly under the
backledge to prevent light leakage.
11. Slide front glass back into position and attach trim.
UPPERLIGHTBULB REQUIREMENTS
Quantity of 2 clear chandelier or candelabra bulbs with an
E-12 (small) socket base, 15 watt rating.
DO NOT EXCEED 15 WATTS PER BULB
To access the upper light bulb area:
1. Slide fireplace out 2-3 inches.
2. Remove 4 Phillips screws from right side of trim.
3. Remove trim.
4. Slide glass to the right side of the fireplace to remove.
5. Removeupper light panel.
6. Upper bulbs located in the upper left and upper right
cornersof fireplace.
7. Unscrew bulbs counter clockwise.
8. Insert new bulbs.
9. Re-install upper light bracket.
10. Slide front glass back into position and attach trim.
PURIFIRE™FILTER
ThePurifire™ filter supplied in your fireplace is reusableand
washable. Thefilter should be cleaned or replaced on
average once a year. To clean the filter gently tap filter on a
hard surface to dislodge any loose dirt or debris, and then
clean with water. No soap or cleaning products are
recommended. The filter size is 20" X 10" X 1" rated at
MERV 10. If using an after market filter follow the
manufacturersrecommended replacement instructions.
To replace filter:
1. Removefireplace.
2. Filter can be accessed from the top rear of the unit.
3. Grasp filter and slide filter straight up.
4. Replace or clean filter.
NOTE
If after market air filter is used ensure it is installed according
tothe manufacturers recommended instructions.
20