Travis Industries GreenSmart Fireplace 564 SS User manual

564 SS Fireplace
• Operation
• Maintenance
Tested and Listed by
OMNI-Test Laboratories, Inc.
Beaverton, Oregon
Report # 028-F-80-5
ANSI Z21.88a-2003
WARNING: If the information in these instructions is not followed exactly, a
fire or explosion may result causing property damage, personal
injury or loss of life.
- Do not store or use gasoline or other flammable vapors and liquids in the
vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call gas supplier from a neighbor's phone. Follow the gas
supplier's instructions.
• If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service
agency or the gas supplier.
This appliance may be installed as an OEM installation in a manufactured (mobile) home and
must be installed in accordance with the manufacturer’s instructions and the manufactured
home construction and safety standard, Title 24 CFR, Part 3280.
This appliance is only for use with the type(s) of gas indicated on the rating plate. A
conversion kit is supplied with the appliance.
Owner's Manual
Copyright 2007, T.I. $10.00 100-01189_000 4070604 4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275

2 Introduction
© Travis Industries 4070626 100-01189_000
Introduction
We welcome you as a new owner of a 564 SS gas fireplace. This manual details operation and
maintenance of this fireplace. Please familiarize yourself with the Owner's Manual before operating your
heater and save the manual for future reference.
Important Information
No other 564 SS gas fireplace has the same serial
number as yours. The serial number is on the listing
label that is chained to the gas control valve. This serial
number may be needed in case you require service.
Model: 564 SS Fireplace
Serial Number:
Purchase Date:
Purchased From:
Register your warranty online at:
traviswarranty.com
Or, mail your warranty card to:
Travis Industries House of Fire
4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275
Save Your Bill of Sale.
To receive full warranty coverage, you will
need to show evidence of the date you
purchased your heater. Do not mail your Bill
of Sale to us.
We suggest that you attach your Bill of Sale
to this page so that you will have all the
information you need in one place should
the need for service or information occur.
Installation Warnings
• Installation requirements are printed in the 564 SS Installation Manual (part
# 100-01188). All requirements in the installation manual must be met.
• Failure to follow all of the requirements may result in property damage,
bodily injury, or even death.
• This heater must be installed by a qualified installer who has gone through
a training program for the installation of direct vent gas appliances.
• This appliance must be installed in accordance with all local codes, if any;
if not, follow ANSI Z223.1 and NFPA 54(88).
• In Manufactured or Mobile Homes must conform with Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such a
standard is not applicable, the Standard for Manufactured Home
Installations, ANSI/NCSBCS A225.1. This appliance may be installed in
Manufactured Housing only after the home is site located.
• The fireplace is designed to operate on natural gas, or propane (LP).
• All exhaust gases must be vented outside the structure of the living-area.
Combustion air is drawn from outside the living-area structure.
• Notify your insurance company before hooking up this fireplace.

Introduction 3
© Travis Industries 4070626 100-01189_000
Table of Contents
Introduction and Important Information
Introduction.............................................................2
Important Information ................................................2
Installation Warnings.................................................2
Features .................................................................3
Heating Specifications...............................................3
Safety Precautions
Safety Precautions...................................................4
Operation
Before You Begin......................................................6
Location of Controls ..................................................6
Starting The Pilot Flame..............................................6
Starting the Fireplace for the First Time..........................8
Turning the Fireplace On and Off..................................8
Adjusting the Flame Height..........................................8
Adjusting the Optional Blower Speed.............................9
Normal Operating Sounds...........................................9
Normal Operating Odors.............................................9
Maintenance
Maintaining Your Fireplace's Appearance ...................... 10
Yearly Service Procedure........................................... 10
Grill Installation and Removal...................................... 11
Face Installation and Removal..................................... 12
Glass Frame Removal and Installation .......................... 13
Log Set Installation................................................... 15
Glass Cleaning......................................................... 22
Troubleshooting Table ............................................... 23
How this Fireplace Works ........................................... 24
Wiring Diagram......................................................... 25
Replacement Parts List.............................................. 25
Warranty
Warranty................................................................. 24
Optional Equipment
Optional Equipment List............................................. 27
Index
Index..................................................................... 28
Features
• Works During Power Outages (millivolt system)
• Optional Thermostat or Remote Control
• Realistic "Wood Fire" Look
• Optional Blower for Effective Heat Distribution
• Convenient Operating Controls
• Variable-Rate Heat Output
• Low Maintenance
Heating Specifications
Natural Gas Propane
Approximate Heating Capacity (in square feet)* 950 950
Maximum BTU Input Per Hour 20,500 20,500
Minimum BTU Input on Low 5,100 4,200
Steady State Efficiency** (with blowers on) 76.5 % 74.2 %
* Heating capacity will vary with floor plan, insulation, and outside temperature.
** Efficiency rating is a product thermal efficiency rating determined under continuous operation
independent of installed system.

4 Safety Precautions
© Travis Industries 4070626 100-01189_000
IF YOU SMELL GAS:
* Do not light any appliance
* Extinguish any open flame
* Do not touch any electrical switch or plug or unplug anything
* Open windows and vacate building
* Call gas supplier from neighbor's house, if not reached, call fire
department
This unit must be installed by a qualified installer to prevent the possibility of an explosion.
Your dealer will know the requirements in your area and can inform you of those people
considered qualified. The room heater should be inspected and cleaned before use and
at least annually by a qualified service person. More frequent cleaning may be required
due to excessive lint from carpeting, bedding material, etc.
The instructions in this manual must be strictly adhered to. Do not use makeshift methods
or compromise in the installation. Improper installation will void the warranty and safety
listing.
For LPG only | Pout 11” W.C.
Look for this label:
If the label is present, the
heater is equipped for LP
(propane). If the label is
absent, the heater is equipped
for NG (natural gas).
This heater is either approved for natural gas
(NG) or for propane (LP). Burning the incorrect
fuel will void the warranty and safety listing and
may cause an extreme safety hazard. Direct
questions about the type of fuel used to your
dealer. Check the label and flame adjust knob
on the gas control valve.
Ok
Contact your local building
officials to obtain a permit and
information on any installation
restrictions or inspection
requirements in your area.
Notify your insurance company
of this heater as well.
If the flame becomes sooty, dark
orange in color, or extremely tall,
do not operate the heater. Call
your dealer and arrange for
proper servicing.
It is imperative that control
compartments, screens, or
circulating air passageways of
the heater be kept clean and
free of obstructions. These
areas provide the air necessary
for safe operation. ?Do not operate the heater if it is
not operating properly in any
fashion or if you are uncertain.
Call your dealer for a full
explanation of your heater and
what to expect.
Gas
Do not store or use gasoline or
other flammable liquids in the
vicinity of this heater.
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Do not operate if any portion of
the heater was submerged in
water or if any corrosion occurs.
Immediately call a qualified
service technician to inspect the
appliance and to replace any part
of the control system and any gas
control that has been under
water.

Safety Precautions 5
© Travis Industries 4070626 100-01189_000
Do not place clothing or other
flammable items on or near the
heater. Because this heater can
be controlled by a thermostat
there is a possibility of the heater
turning on and igniting any items
placed on or near it.
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Light the heater using the built-in
piezo igniter. Do not use
matches or any other external
device to light your heater.
Allow the heater to cool before
carrying out any maintenance or
cleaning.
The viewing glass should be
opened only for lighting the
pilot or conducting service. Do
not operate with cracked,
broken, or removed glass.
Any safety screen or guard
removed for servicing must be
replaced prior to operating the
heater.
Never remove, replace, modify or
substitute any part of the heater
unless instructions are given in
this manual. All other work must
be done by a trained technician.
Don't modify or replace orifices.
Operate the heater according to
the instructions included in this
manual.
If the main burners do not start
correctly turn the gas off at the
gas control valve and call your
dealer for service.
The pilot flame must contact the
thermopile and thermocouple
(see the illustration to the left). If
it does not, turn the gas control
valve to "OFF" and call your
dealer.
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This unit is not for use with solid
fuel
Do not place anything inside the
firebox (except the included
fiber logs).
If the fiber logs become
damaged, replace with Travis
Industries log set.
This
Manual
Do not throw this manual away.
This manual has important
operating and maintenance
instructions that you will need at a
later time. Always follow the
instructions in this manual.
Children and adults should be
alerted to the hazards of high
surface temperature and should
stay away to avoid burns or
clothing ignition. Young children
should be supervised when
they are in the same room as the
heater.
Travis Industries, Inc.
grants no warranty, implied
or stated, for the
installation or maintenance
of your heater, and
assumes no responsibility
of any consequential
damage(s).
Instruct everyone in the house
how to shut gas off to the
appliance and at the gas main
shutoff valve. The gas main
shutoff valve is usually next to
the gas meter or propane tank
and requires a wrench to shut
off.

6 Operation
© Travis Industries 4070626 100-01189_000
Before You Begin
• Read this entire manual before you use your new fireplace (especially the section "Safety
Precautions" on pages 4 & 5). Failure to follow the instructions may result in property damage, bodily
injury, or even death.
Location of Controls
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Lift the control cover up and swing it
forward to access the controls.
Pilot Igniter
ON/OFF Switch
Flame Adjust Knob Gas Control Knob
An instruction card for operating
the fireplace is attached to the
inside of the fireplace here.
Replace it for easy reference.
The Pilot Flame can be
found under the rear log .
Comfort Control
Gas Control Valve
Optional Blower Control
Optional Accent Light
Pilot Igniter The pilot igniter is used only to start the pilot. When pressed, it sends an
electrical charge to the pilot assembly. This creates a blue spark directly next
to the pilot, igniting the pilot flame.
On/Off Switch This control is used to turn the fireplace burners on and off.
Gas Control Knob This knob is used to control gas to the fireplace and for starting the pilot.
There are three positions, ON, OFF, & PILOT. The pointer to the left of the
knob indicates the position this knob is in.
Flame Adjust Knob This knob controls the flame height from low ("LO") to high ("HI"). The pointer
above the knob points to the position this knob is in.
Comfort Control This lever turns the rear burner on and off.
NOTE: THIS IS NOT A SHUTOFF VALVE.
Optional Blower Control This knob controls the speed of the optional internal convection blower
that pushes heated air into the room.
Optional Accent Light This knob controls the optional accent lights located behind
the logs.

Operation 7
© Travis Industries 4070626 100-01189_000
Starting The Pilot Flame
The pilot flame is required to ignite the main
burners (it also plays a safety role). It should be
left on once lit. It will stay lit unless the gas
control valve is turned to "OFF". However, the
pilot will go out if the gas is shut off, the
propane tank runs out (or low) or if the stove
malfunctions. If the pilot turns off frequently,
call your dealer for information. To start the
pilot follow the directions below:
WARNING:
When lighting or re-lighting the pilot,
the glass must be removed (see page
10).
aRemove the glass (see page 10 for details).
bPush the gas control knob in slightly and turn
it to the "OFF" position. The knob will not
turn from "ON" to "OFF" unless the knob is
depressed slightly. Wait five minutes to let
any gas that may have accumulated inside
the firebox escape. If you smell leaking gas,
follow the directions on the cover "IF YOU
SMELL GAS".
cTurn the gas control knob to the "PILOT"
position and press the knob in, this will allow
gas to flow to the pilot light. Press the
button on the pilot igniter repeatedly until
you see the pilot light.
WARNING:
If the pilot does not light after 15
seconds, release the knob and call your
dealer for service. Do not attempt to
light pilot until service has been
performed.
NOTE:
You may wish to remove the log set to
gain a better view of the pilot (see page
15).
dKeep the gas control knob depressed for 30
seconds once it is lit.
eRelease the gas control knob. If the pilot
goes out, repeat step C. If the pilot refuses
to stay lit, call your dealer for service. With
the pilot lit, proceed to step “f”.
fReplace the glass.
gTurn the gas control knob counter-clockwise
to "ON". The pilot is now lit and the heater
can be turned on and off.
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30 seconds
PILOT
IGNITER
a
b
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5 minutes
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8 Operation
© Travis Industries 4070626 100-01189_000
Starting the Fireplace for the First Time
• Burn the heater at a high setting with the blower off for an extended period (up to 48 hours). This will
cure the painted surfaces. Fumes from the paint curing and oil burning off the steel will occur. This is
normal. We recommend opening a window to vent the room.
• Condensation may appear on the glass each time you start the fireplace - this is normal.
• Blue Flames will occur on the fireplace when it first comes on. After fifteen minutes the flames will
turn a more realistic yellow and orange color.
• Certain installations use a remote "wall switch" to turn the fireplace on and off. If this is the case, leave
the ON/OFF switch "ON".
Turning the Fireplace On and Off
After the pilot has been started...
OFF
ROOM TEMP
°F
°F
SETTEMP
TIMER
MIN
Time
Set
Time
Cancel
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A switch is provided behind
the control cover (below
the firebox).
An optional remote may be
used (see the instructions
included with the remote).
An optional wall thermostat
may be used to control the
temperature.
A wall switch may be
used to turn the
fireplace on and off.
NOTE FOR REMOTES, THERMOSTATS, OR WALL SWITCHES:
The on/off switch on the fireplace may be required to be left in the ON or OFF position for the fireplace to
operate. Consult your installer or dealer for details.
• Do not place any combustible items on top of or directly in front of the fireplace, even temporarily. The
optional thermostat may start the fireplace causing a combustible item to ignite.
• If the fireplace turns on and off frequently while using the thermostat, you may want to adjust the flame
height down until it produces just enough heat needed.
Adjusting the Flame Height
• Your fireplace has an adjustable flame to tailor the look and heat output to your specific needs. It is
adjusted by turning the middle dial on the gas control valve.
Flame Height
Adjustment Knob
Index Mark
Turn counter-clockwise to adjust the flame higher, clockwise to lower.

Operation 9
© Travis Industries 4070626 100-01189_000
Adjusting the Optional Blower Speed
The blower helps transfer heat from the heater into the room. It will not turn on until the heater is up to
temperature (approximately 10 minutes after starting). See the illustration below for instructions on
adjusting the blower speed.
NOTE: With the rear burner off (comfort control), the heater may not become hot enough for the
blower to turn on.
OFF
Turn the dial all the
way counter-clockwise
until it clicks off.
HIGH
The high position is all the
way counter-clockwise,
without clicking off.
LOW
Turn the dial all the
way clockwise.
Normal Operating Sounds
Gas Control Valve
As the gas control valve is turned
on and off you will hear a dull
clicking sound. This is the valve
Blower Snap Disk
This part can produce a
clicking sound as it turns
the blower on and off.
The appliance may creak with change of
temperature -- THIS IS NORMAL.
Pilot Flame
The pilot flame, which remains on,
makes a very slight "whisper" sound.
Blowers
This heater has optional blowers to push
heated air into the room. You will hear the
sound of air movement that increases as
the speed is increased.
Extinction Pops
It is not unusual, especially on Propane
(LP) appliances, to experience a "pop"
when the burner is shut off.
Normal Operating Odors
This appliance has several areas that reach high temperatures. Dust or other particles on these areas may
burn and create an odor. This is normal during start-up. You may notice the smell is more acute if the
appliance was left idle for a long period.

10 Maintenance
© Travis Industries 4070626 100-01189_000
Maintaining Your Fireplace's Appearance
Fingerprints or other marks left on the optional plated surface may become etched in place if they are not
wiped clean prior to turning the fireplace on. Clean the plated surface with denatured alcohol and a soft
cloth (with the fireplace cool). Other cleaners may leave a film that may become etched into the surface.
Yearly Service Procedure
• Failure to inspect and maintain the fireplace may lead to improper combustion and a potentially dangerous
situation. We recommend the following procedures be done by a qualified technician.
1. Check the pilot flame. It should touch approximately 3/8" of the top of the thermopile and touch the top of the
thermocouple (see illustration below). If it does not, contact your dealer for service.
2. Shut off gas to the fireplace by turning the gas control knob to "OFF" (see step A under "Starting the Pilot" on
page 7). Let the fireplace cool for 15 minutes. Remove the glass (see page 10).
3. Remove the log set (NOTE: the logs are very fragile - see page 15). If severely deteriorated, replace.
Check the logs for sooting. A small amount of soot along the bottom of the logs is normal. If excessive sooting
is found, the fireplace will require adjustment. Contact your dealer.
4. Inspect the burner and remove any debris.
• Make sure the burner is not warped, cracked, or damaged.
• Check the firebox and area around the pilot to make sure there is no warping or damage.
• If any problem is found, discontinue use and contact your dealer for service.
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Check the burner holes.
Make sure the burners are not
warped or damaged.
Thermopile
Pilot Hood
Thermocouple
Before Disassembly - Check the pilot flame. It
should touch the thermocouple and thermopile.
Check the walls and ceiling
of the firebox for
deterioration.
5. Replace the log set. Clean and replace the glass (see Glass Cleaning on page 22). If the glass is damaged,
replace. Make sure the gasket along the perimeter of the glass contacts the face of the firebox and forms an air-
tight seal. If it does not, re-align or replace the gasket to insure an air-tight seal.
6. Inspect the area behind the access door. Clean if necessary. Check the gas control valve and the gas lines. If
damage is found, discontinue use and contact your dealer for service. Clean the air channels, ducts, and blower
(if applicable).
7. Start the pilot and turn on the main burner. The flames should be orange/yellow and not touch the top of the
firebox. If the pilot or main burners do not burn correctly, contact your dealer for service. Monitor the blower
operation.
8. Remove any debris or vegetation near the vent termination. Contact your dealer if any sooting or deterioration is
found near the vent termination.

Maintenance 11
© Travis Industries 4070626 100-01189_000
Grill Installation and Removal
Follow the directions below to install.
Upper Grill Installation (FPX and Avalon)
Hold the grill at an angle and insert the
lower slot over the lower bushing on
the fireplace (both sides)
Swing the grill upwards to engage the upper slot. You
will need to lift the grill slightly to get it over the bushing.
Once in place the grill is held in place by gravity.
Lower Grill Installation
Hold the grill at an angle and insert the lower
slot over the bushing on the fireplace (both
sides). You may need press on the grill to get
the tab over the bushing (this prevents the
grill from accidentally falling off).
Bend the tab outward on
both sides. This is the
end-stop for the lower grill,
it allows the grill to swing
forward.
Swing the grill upwards to engage
the upper slot. You will need to lift
the grill slightly to get it over the
bushing. Once in place the grill is
held in place by gravity.
NOTE: The upper grill is difficult to install the first time - be
patient, after you install it, you will know how it installs and it
will be much easier the second time.
SIDE VIEW
A
Position the grill
so the slots on
the grill align with
the mounting
studs.
You may need to
push in and
upwards on the
grill as it inserts.
The grill, when
fully inserted,
will slide down
and “click”into
place.
Upper Grill
Heat Shields
(on fireplace)
Mounting Stud
A
Upper Grill Installation (Lopi)

12 Maintenance
© Travis Industries 4070626 100-01189_000
Face Installation and Removal
Some fireplaces have a face that fits over the glass frame. The face can be removed following the
directions below.
Phillips
Screwdriver
Four screws hold the face
in place. The screws are
accessed through the
grills on the face.

Maintenance 13
© Travis Industries 4070626 100-01189_000
Glass Frame Removal and Installation
Warning: The appliance must be completely cool before removing the glass.
Warning: Do not strike or slam the glass.
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Based upon the face being used, either:
(a) swing the access door down and remove the top grill,
(b) remove the face (unscrew or lift off - see the
instructions included with the face for details).
Open the four latches holding the glass frame in place
(start with the bottom three) - follow the directions shown
to the right.
a
Lift the glass frame up and
pull it forward to remove.
b
Re-Attaching the Glass Frame:
a) Hang the glass frame on the firebox.
b) While holding in place, attach the upper latches
(follow the instructions to the right in reverse).
c) Lift the glass frame slightly and attach the lower latches.
NOTE: Make sure the glass frame is all the way in place - it
should be flush with the front of the fireplace when installed.
NOTE:
You may need to lift
the glass frame
while re-attaching.
Glass
Top of
Firebox
Latch
Catch
(on glass frame)

14 Maintenance
© Travis Industries 4070626 100-01189_000
Glass Frame Removal and Installation (continued)
The latch can come loose from the latch assembly. This occurs only when it is rotated. Follow the
directions below to re-install the latch if it comes loose.
Top of
Firebox
Hold the latch at an angle and insert it into the slot on the glass frame anchor.
NOTE: this slot may be at a
different angle than illustrated.
Note how the washer on the latch fits behind the flange on the
glass frame anchor.
Glass Frame
Anchor
Once fully inserted, turn the latch until it is upright.
Latch

Maintenance 15
© Travis Industries 4070626 100-01189_000
Log Set Installation
Log Set Overview
When installed, the logs should appear as shown below.
Rear Log
R
ight Twig
Left Log Left Twig
R
ight Log

16 Maintenance
© Travis Industries 4070626 100-01189_000
Rear Log Installation
The rear log has a flat notch
on both sides that center it
on the grate.
Place the rear log on the grate
and slide it all the way back until
the log contacts the end-
brackets on the grate.

Maintenance 17
© Travis Industries 4070626 100-01189_000
Right Log Installation
The left log has a groove that
fits over the grate.
Note how the left side of the log
rests on the burner but does not
cover any burner holes.

18 Maintenance
© Travis Industries 4070626 100-01189_000
Left Log Installation
The left log has a groove
that fits over the grate.
Note how the right side of the log
rests on the burner but does not
cover any burner holes.

Maintenance 19
© Travis Industries 4070626 100-01189_000
Left Twig Installation
The left twig should be positioned
so the front edge contacts the
grate as shown above.
This hole fits over the
pin on the rear log.

20 Maintenance
© Travis Industries 4070626 100-01189_000
Right Twig Installation
The right twig has two
holes for the pins on the
rear and right log.
When in place the right twig will
appear as shown above.