TRENDnet TV-IP311PI User manual

TRENDnet User’s Guide TV-IP311PI
© Copyright 2014 TRENDnet. All Rights Reserved. 2
Product Overview
TV-IP311PI
Features
The Outdoor 3 MP PoE Dome Day/Night Network Camera, model TV-
IP311PI, provides powerful 3 megapixel night vision in complete darkness
for up to 25 meters (82 ft.). This ultra-compact vandal resistant fixed dome
camera is outdoor ready with an IP66 weather rated housing. It comes with
a free Apple® and Android™ mobile app and Complimentary pro-grade
software to manage up to 32 TRENDnet cameras.
Hardware
PoE
Save installation costs with Power over Ethernet (PoE)
Power Port
Optional power port for non-PoE installation
Outdoor Ready
Outdoor IP66 weather rated
Vandal Resistant
Impact protection rated: IEC60068-275Eh, 50J; EN50102, exceeding IK10
Performance
3 Megapixel
Record 2048 x 1538 pixel video at 15 fps in H.264 compression
Night Vision
Night vision up to 25 meters (82 ft.) in complete darkness
Smart IR
Dynamic IR adjustment optimizes night visibility
Digital Zoom
Digitally zoom anywhere within the viewing field
IPv6
IPv6 support
Advanced Playback
Advanced in-camera archived video review functionality

TRENDnet User’s Guide TV-IP311PI
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D-WDR
Digital Wide Dynamic Range improves video quality in high contrast lighting
environments
Storage
Samba video support with notification if storage drive is full
Free Apps
See live video on a mobile device with free Apple® and Android™ apps
Complimentary Software
Complimentary pro-grade software to manage up to 32 TRENDnet cameras
Package Contents
TV-IP311PI package includes:
•TV-IP311PI
•Multi-Language Quick Installation Guide
•CD-ROM (Utility and User’s Guide)
•Camera mounting hardware
•(Optional power adapter not included)
If any package content is missing or damaged, please contact the retail store, online
retailer, or reseller/distributor from which the product was purchased.
Drilling Template
Mounting Screws
Network Cable
Waterproof Accessories
Torx Screw Driver

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1. Mounting base
2. Horizontal stand
3. Vertical stand
4. Lower dome
5. Cables
6. Infra-red lamps
7. Lens
8. Black Liner
9. Safety rope
Physical Descriptions Angle Adjustment
Loosen the tilt lock screws, adjust the tilting position in a range from 15to
90, and tighten the tilt lock screws.
Reset Button
Push and hold the reset button then power on the camera. Keep holding the
reset button for more than 10 seconds to reset configuration to factory
default.
Screw
Reset Button
10/100 PoE
Network Port
DC Power
12V DC 1A
(Optional)

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Warnings
Serious injury or death may be caused if any of these warnings are
neglected. Follow these safety guards to prevent serious injury or death.
•If using the power adapter, please choose the power adapter that
meets the safety extra low voltage (SELV) standard or IEC60950-1 and
Limited Power Source standard.
•If the product does not work properly, please contact your dealer or
the nearest service center. Never attempt to disassemble the camera
yourself. Disassembling the product will void the warranty and may
cause harm or injury.
•To reduce the risk of fire or electrical shock, do not expose this
product to rain or water.
•The installation should be done by a qualified service person and
should conform to all construction and electric regulations and other
local codes.
Cautions
Injury or equipment damage may be caused if any of these cautions are
neglected. Follow these precautions to prevent potential injury or material
damage.
•Make sure the power supply voltage is correct before using the
Camera.
•Do not drop the camera or subject to physical shock.
•Do not touch sensor modules with fingers. If cleaning is necessary, use
a clean cloth with a bit of ethanol and wipe it gently. If the camera will
not be used for an extended period of time, put on the lens cap to
protect the sensor from dirt.
•Do not aim the camera lens at the strong light such as the Sun or an
incandescent lamp. Strong light can damage the camera sensor.
•The sensor may be burned out by a laser beam, so when any laser
equipment is being used, make sure that the surface of the sensor will
not be exposed to the laser beam.
•Do not place the camera in extremely hot, cold temperatures (the
operating temperature should be between -10°C to 60°C), dusty or
damp environment, and do not expose it to high electromagnetic
radiation.
•To avoid heat accumulation, good ventilation is required for a proper
operating environment.
•Keep out of water and any liquid.
•While shipping, the camera should be packed in its original packing.

TRENDnet User’s Guide TV-IP311PI
© Copyright 2014 TRENDnet. All Rights Reserved. 6
Installation Procedure
There are number of factors involved in a successful camera installation.
Follow the suggested installation steps and go through the check lists. This
guide will help you make your camera installation smoothly and easily.
•Plan for installation location, see page 7 (next paragraph)
•Setup Your Camera with CD, see page 8
•

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•Hardware Installation, see page 12
Plan for installation location
Viewing angle
The TV-IP311PI is a dome camera with a focused viewing angle (70
horizontal) that provides non-distorted and detailed images. Choose the
location where has good angle to shoot the image you expect to see. The
motion detection area should also be considered when installing the camera.
Weather Conditions
The TV-IP311PI is a small dome camera, which fits most installations indoor
and outdoor. The camera can work under a wide range of weather
conditions. For severe weather conditions, a camera housing with
temperature and moisture control is recommended. Using the camera in
milder weather conditions will help extend the camera’s product life and
preserve the quality of the video image.
•Moisture: Avoid damp or moist environments whenever you can.The
TV-IP311PI is an IP66 grade water proof camera, and it will work in
moist environments. However, rain may affect the picture quality,
especially at night, water may reflect the light from the infra-red
illumination and degrade picture quality. Install your camera in dry
weather when possible and sealing well when you screw on the cap.
•Temperature: TV-IP311PI works within a specified temperature range.
Areas with severe temperatures should be avoided when installing
the camera. It’s recommended that you use an enclosure with a
heater and blower if you plan on using this camera outside of the
specified temperature range.
•Sunlight: Avoid direct sun light exposure. Direct sun light will damage
the image sensor. If sunlight is necessary for your viewing purposes,
provide protection for the image sensor.
•Lighting: Consider installing your camera faces the same direction of
the light sources. Shooting images with top-down position outdoor or
next to the existing light source are good choices. Avoid the light
source if it creates a shade that darkens the viewing area.

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Setup Your Camera with CD
1. Insert the Installation CD-ROM into your computer’s CD-ROM drive to
initiate the Auto-Run program. Choose your preferred language and
then click the Install Camera.
2. Write down the MAC Address of the camera.
3. Connect a PoE capable network cable to the camera’s network port and
then to a PoE switch and wait for the camera to boot up. Click Next
when you are done.
* A power adapter (sold separately) can be used instead of PoE switch.
4. Wait while the utility is searches for the camera.

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5. The installation wizard will list cameras found on your network. If only
one camera is found, it will be selected by default. If you have more
than one camera on the network, please choose the camera you wish to
set up by identifying its MAC address. Select the camera and then click
Next.
6. Select the DHCP option to assign IP address dynamically, or select Fixed
IP to assign the camera an IP address, and then click Next.
7. If you select Fixed IP, enter the IP address, subnet mask, default
gateway, and DNS server address. Please make sure the IP address you
are setting on the camera is in the same network of the computer that
you are using. Click Next.

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8. Enter a new password. The default password is admin.You are required
to change the password from the default setting to prevent
unauthorized access. Enter the default password: admin and enter the
new passwords for a brand new installation. The password must be
between 8 and 16 characters. (Alphanumeric: a-z, A-Z, 0-9, !, @, #, $)
Note: This camera installation wizard is also good for finding the camera if it
was setup with DHCP. The IP address may change dynamically with the DHCP
setting. If you want to access your camera again and you don’t know the IP
address, you can run this camera installation wizard again. If you have already
setup the password and want to keep the password unchanged, un-check the
Change Password box and click next to get the link to access your camera.)
9. Click here to access to the camera’s web page or click Next for mobile
app installation.

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10. Click Finish to exit the program or click Home to return to the main
screen. You can also download a free app to view video on your mobile
devices. Scan the QR code to find and install the TRENDnetVIEW app.
Free App
Night Vision

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Hardware Installation
Cabling
It’s recommended that the wiring the cable in your home or office by a
professional. If you already have the cable deployed, make sure the cable
and the connectors meet the category 5 Ethernet cable standards. At least 2
pairs of twisted lines are required for power and data. Poor cable quality
may cause unexpected problems. Testing your cable or running a new cable
is suggested for new camera installation.
Waterproof cap
The TV-IP311PI itself is IP66 grade water and dust proof. There is a set of
network cable water proof caps that comes with the package as well. Run
your cable going through the accessories, and then crimp the cable with an
RJ45 module. Plug in the network cable and then tighten the waterproof cap
to prevent water running into camera through the cable.
Mount your camera
Try out the best camera video shooting position. Drill the screw holes and
the cable hole if necessary with the drill template comes with the package.
Loosen the screws with the torx screw driver which comes with the package
to remove the lower dome.

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Fix the mounting base on the ceiling with the screws that come with the
package. Route the cables into the ceiling or route it through the hole on
the side.
Loosen the tilt lock screws, adjust the tilting position in a range from 15to
90, and tighten the tilt lock screws.
Fasten the lower dome back to the camera evenly and tightly. This
step is important to block the water and dust.
Screw
Cable

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Access your Camera with the Web Browser
System Management and Default Settings
It is recommended that you install your camera with the CD that comes with
the package and use accompanying TRENDnetVIEW Pro software (version
2.4.3 or later) for Windows computers. The software is included on the CD
comes with the package. If you do not have the CD with you, you can go to
http://www.TRENDnet.com/support enter the model number “TV-IP311PI”
and download the software.
If you didn’t go through the TV-IP311PI CD installation wizard or you have
reset the TV-IP311PI to factory defaults by pressing and holding reset
button while power on the camera and keep holding the button for over 10
seconds, your TV- IP311PI has following settings:
System Default
Management
IP
Dynamic assigned if there’s a DHCP server on the
network or self-assigned 192.168.10.30
Administrator
name
admin
Administrator
password
admin
If you want to access your camera directly instead of using software, you
can follow the steps specified in this chapter to login to your camera. A web
browser plug-in must be installed to watch video smoothly.
For Windows system, please go to the next paragraph.
For OS X system, please go directly to page 17
Logging-in to the Camera for the First Time (Windows)
1. Open the web browser on your computer.In the address bar, enter the
IP address you setup through the setup CD or 192.168.10.30.
(If you have a DHCP server on your network, the IP address will be
assigned dynamically. For example, if you have a home gateway on your
network and you plug-in the camera on the same network, you can find
the camera’s IP address on your home gateway.), and then press Enter.
2. Enter the user name, admin, and the password you setup through the
setup CD or the default password, admin, and then click OK.

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3. The camera management page will detect if you installed the camera
video streaming plug-in or not. Click the link to download the plug-in
from the TV-IP311PI camera.
4. Download the plug-in to your computer and then and close your
browser. Launch the plug-in installation to install the plug-in.
5. Permission request may show up depends on the Internet security
settings on your computer. Click More Info and then Run anyway to
install the plug- in.
6. Click Next to install the plug-in.

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7. Click Finish to finish the installation.
8. Open the browser and login again.
9. (Go to step 11 if you already changed your password with the setup CD).
The TV-IP311PI will ask you to change your password from default
setting. Please enter the new password twice and click OK. The
password must be between 8 and 16 characters. (Alphanumeric: a-z, A-Z,
0-9, !, @, #, $).
10. Enter the user name admin and new password again to start secured
session.
11. The Live View page will show up and begin streaming video.

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Logging-in to the Camera for the First Time (OS X)
1. Open the web browser on your computer.In the address bar, enter the
IP address of the camera 192.168.10.30. (If you have a DHCP server on
your network, the IP address will be assigned dynamically. For example,
if you have a home gateway on your network and you plug-in the
camera on the same network, then you can find the camera IP address
on your home gateway), and then press Enter.
2. Enter the user name, admin, and the default password, admin, and then
click OK.
3. The camera management page will detect if you installed the camera
video streaming plug-in or not. Click the link to download the plug-in
from the TV-IP311PI camera.
Note: Internet connection is required to download the plug-in. If you do not
have Internet access, you can find the plug-in on the CD comes with the
package under /Mac folder.

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4. Quit your browser completely by command-Click on the browser icon
and then click Quit before installing the plug-in.
5. Go to the Finder and navigate to the Download folder. Command-Click
the WebComponents.pkg and then click Open. (If you are install the
plug-in from the CD, just browse to /Mac folder and double click the
WebComponents.pkg file.)
6. Click Open to start installation.
7. Click Continue to install the plug-in.

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8. Select a destination to install the plug-in. Then click Continue.
9. Use the default location and click Install.
10. Enter your password and click Install Software
11. Installation will process automatically.

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12. Click Close to exit the installation.
13. Open the browser and login again with the default IP 192.168.10.30 or
the IP that was dynamically assigned by your router.
14. Enter the user name, admin, and the default password, admin, and
then click OK.
15. Click Trust (You’ll have to do this again when your camera changes to a
new IP address.)