Trojan Telecom NRX 2 User manual

REF: NRX2140306
Ist Floor
Amphenol Complex
Thanet Way
Whitstable
Kent
CT5 3JF
ENGLAND
Tel: (+44) (0)1227 275357 Fax: (+44) (0)1227 272932
e-mail: [email protected]
USER GUIDE
NRX 2
www.n x-telecom.comr

1. INSTALLATION
2. OPERATION
2.1 Dialling
2.2 Tone or Pulse Option
2.3 Mixed Mode Dialling
2.4 Programming The Memory Buttons
2.5 Memory Dialling
2.6 Privacy (Muting the Microphone during Conversation)
2.7 Impedance Matching
2.8 Modem/Data Connection Socket
2.9 Message Waiting
2.10 Pause Button
2.11 Recall Facility
2.12 Last Number Redial
2.13 Adjustable Ringing Volume
2.14 Adjustable Ringing Tone Pitch
2.15 Headset Facility
2.16 Speakerphone
2.17 HearingAid Compatibility
3. WALL MOUNTING THE UNIT
4. APPROVED USE
5. CEAPPROVED
6. NUMBER OF PHONES THAT CAN BE CONNECTED
7. WARRANTY
Contents
The layout of your NRX 2
1
Number Keypad
Memory Shift
Button
Recall Button
Mute Button
Message Waiting/
Ring Indicator
Wall Mount Tab
Tone Button
Volume Step Up/Step Down
Control Buttons
Pause/Last Number
Redial Button
MUTE
TONE
PROGRAM
RECALL
PAUSE/LNR
Tel No:
EXT:
0
4
7
1
6
5
89
2 3
ABC DEF
MNOJKL
GHI
TUV
PQRS WXYZ
Program Button
Memory Buttons
SHIFT
VOLUME CONTROL
Speakerphone/Headset Button
SPEAKER/
HEADSET

3
1. INSTALLATION
The Model NRX 2 requires no batteries to be fitted as
the memories are stored in EEPROM solid state
memory which does not require battery backup.
Connect one end of the coiled cord to the handset and
the other end to the socket at the left of the base unit.
Replace the handset on the cradle.
Connect the small plug (RJ-11) of the telephone line
cord to the socket at the back of the unit and the other
plug to the telephone socket at the wall.
NOTE: If the RJ-11 to RJ-11 line cord is used, please
ensure that the Blue plug is connected to the wall
socket.
2. OPERATION
2.1 Dialling
Lift the handset and dial the number. The telephone is
pre-set at tone mode.
To terminate a phone call, simply replace the handset.
Installation & Operation
2.2 Tone or Pulse Option
The NRX 2 telephone can be programmed to either
Tone or Pulse dialling via the keypad. The procedure
for programming this facility is as follows:
TONE: [PROGRAM] [PAUSE/LNR] [1] [PROGRAM] [#]
PULSE: [PROGRAM] [PAUSE/LNR] [0] [PROGRAM] [#]
The telephone is set by default to Tone dialling.
2.3 Mixed Mode dialling (how to switch from
pulse to tone in mid-call)
Even if your local exchange only allows pulse
dialling, there may still be occasions when you need
tone dialling. For instance, when you call into a
bank's computer system, you may be asked to enter
number codes. You can only do this if your telephone
sends out tones when you press the keypad.
The TONE button helps you make change over from
pulse to tone dialling in the middle of a call.
What to do: Pulse-dial the telephone numbers you
require. When you are connected, press the "TONE"
button.
2
Operation
(This also introduces a four second pause into the
dialing sequence)
What to do: Dial the rest of the sequence you
require.
What you hear: Each number you dial emits a tone.
When the handset is replaced, the unit goes back to
pulse dialling.
2.4 Programming Memory Buttons
There are 20 memory locations in the NRX 2, which
can be used to store your frequently used or important
telephone numbers. The following is an example of
storing a number in one of the locations:-
1. Lift the handset or press the ‘Speaker/Headset’
button once.
2. Press the ‘PROGRAM’button.
3. Enter the telephone number for storing.
4. Press the ‘PROGRAM’button.
5.
.
Select one of the direct memory locations for storing
the number at that location (Use the shift button to
access locations 11 to 20)
5. Repeat steps 2 to 4 for successively storing more
than one telephone number. When all numbers have
been stored replace the handset.
The programming can be enabled and disabled by
entering the following codes.
The default setting for the telephone is 'Programming
ON'.
2.5 Memory Dialling
To dial a telephone number that has been stored in
one of the direct memory locations:-
1. Lift the handset or press the ‘Speaker/Headset’
button.
2. When you hear the dial tone, press one of the
memory location buttons for dialling from that
memory (Use the shift button to access locations 11
to 20).
PROGRAMMING ON:
[PROGRAM] [PAUSE/LNR] [0000] [PAUSE/LNR] [1] [PROGRAM]
PROGRAMMING OFF:
[PROGRAM] [PAUSE/LNR] [0000] [PAUSE/LNR] [0] [PROGRAM]
TONE
HEADSET/OHD
PROGRAM
PROGRAM
HEADSET/OHD
0
4
7
1
6
5
89
2 3

5
2.6 Privacy (Muting the Microphone during
Conversation)
During a telephone conversation, you may switch off
the microphone in the handset by pressing the Mute
button on the telephone base. The mute LED will be
lighted to indicate that the microphone is muted and the
party, on the other end of the telephone line in not able
to hear your conversation. Press the Mute button again
to release the Mute function and the LED will be off.
Alternatively, you may press the Mute button on the
handset. As long as the handset Mute button is pressed,
the microphone mute function is activated. Releasing
the handset Mute button will re-enable the microphone
for conservation.
2.7 Impedance Matching
The Impedance Matching switch inside the switch
compartment allows the NRX 2 to be connected to
different types of PABXs. There are 3 positions on this
switch for selecting the matching impedance with the
PABX. The default setting is compatible to the BT's
PSTN network, for matching other PABXs, make a
phone call and slide the switch at different locations and
Operation
find the position where the sound on the receiver is at
best quality.
2.8 Modem/Data Connection Socket
The NRX 2 has an addition socket marked MODEM,
which allows the user to connect an extra telephone,
modem or fax machine to the telephone line. This
socket is at the back panel of the base cabinet and has
a removable plastic cover.
Only equipment complying with EN 60950 and
intended for connection to the telephone network
should be connected to this port marked MODEM.
2.9 Message Waiting
The NRX 2 has built in message waiting indicators
that are compatible with most types of PABX with
such a facility. Different types of message waiting
signal can be programmed into the telephone using
the following procedure:
MESSAGE WAITING OFF- Lift Handset then enter:
[PROGRAM] [PAUSE/LNR] [0] [PROGRAM] [ [*]
4
Operation
POLARITY REVERSAL- Lift handset then enter:
[PROGRAM] [PAUSE/LNR] [1] [PROGRAM] [ [*]
To set the line configuration - Lift Handset then enter:
[PROGRAM] [PAUSE/LNR] [0000] [PAUSE/LNR] [ [n][#]
90VDC
The telephone will operate with 90V MWI systems as
standard and therefore the telephone's MWI software
should be turned off. Lift handsets then enter:
[PROGRAM] [PAUSE/LNR] [0] [PROGRAM] [ [*]
[PROGRAM] [PAUSE/LNR] [3] [PROGRAM] [ [*]
MD 110 - Lift handset then enter:
[PROGRAM] [PAUSE/LNR] [4] [PROGRAM] [ [*]
AT & T/ALCATEL - Lift handset then enter:
[PROGRAM] [PAUSE/LNR] [5] [PROGRAM] [ [*]
n=0 - B Line is low
n=1 - B Line is high
HIPATH/HICOM - Lift handset then enter:
The telephone is supplied set to the default setting of
message waiting OFF.
2.10 Pause Button
If the NRX 2 is being connected to a PABX system
which requires the dialling of an additional digit
(most commonly digit "9"), a pause may be required
for accessing the external telephone line. The Pause
key may be used for providing the pause period of
about 2 seconds waiting for this dial tone after the
first digit has been dialled. This will be stored in the
Last Number Redial memory and be automatically
inserted in the number when the 'PAUSE/LNR'
button is used.
2.11 Recall Facility
The NRX 2 has a Recall facility which is used to
access network/PBX services. The Recall facility
can be configured for different system requirements
as follows:
SET TO EARTH RECALL:
[PROGRAM] PAUSE/LNR] [0] [PROGRAM] [RECALL]
SET TO TIME BREAK RECALL
NOTE: TBR Timing can be set by altering the value
of n. n=1 (100ms) n=2 (200ms) etc. up to 600ms
The telephone default setting is n=1 (TBR 100ms).
[PROGRAM] PAUSE/LNR] [n] [PROGRAM] [RECALL]
MUTE
PAUSE/LNR

7
2.12 Last Number Redial
If you dial a number and find it is engaged or there is no
reply, replace the handset. The number will be retained
in the memory until you dial a different number.
What to do: Lift the handset
Press the 'Pause/LNR' button
2.13Adjustable Ringing Volume
On the right of the unit is a switch, this adjusts the
ringing volume of incoming calls. From left to right it
has three positions: low, medium and high. Move the
switch to the position you require. In addition to the
ringing tone there is a Ring Indicator Lamp on the unit
that will flash when the telephone is ringing as a visual
indication. The Ringer Switch does not control this
Ring Indicator Lamp.
2.14 Adjustable Ringing Tone Pitch
On the right of the unit, there is also a switch that adjusts
the ringing pitch of incoming calls. From left to right it
has three positions: low, medium and high. Move the
switch to the position you require.
Operation
2.15 Headset Facility
The ‘SPEAKER/HEADSET’ button enables you to
use the telephone without lifting the handset.
Connect a headset and simply press the ‘Headset’
button once to connect to the line. Pressing the
‘Headset’ button again will disconnect the telephone
line and terminate the call.
During a headset (handsfree) conversation, lifting
the handset will switch the unit to the handset mode.
The headset will be disabled and the handset should
be used for conversation instead. The headset mode
will be activated again by pressing the ‘Headset’
button and replacing the handset.
2.16 SPEAKERPHONE
The 'SPEAKER/HEADSET' button allows the user to
operate the telephone without lifting the handset. Press
the 'SPEAKER/HEADSET' button once, then operate
the telephone as normal. Communication with the party
at the other end of the telephone line is possible using the
built in Microphone and Speaker. To indicate that the
telephone is in Speakerphone mode, an Icon will appear
on the LCD.It is possible to switch from Handset to
Speaker during a call, by pressing the 'SPEAKER/
HEADSET' button then replacing the handset.
6
Approved Use
2.17 Hear-aid compatibility
The handset receiver is hearing aid compatible.
3. WALL-MOUNTINGTHE UNIT
The NRX 2 can be wall mounted using the wall mount
bracket installed on the bottom of the unit.
- Dismount the wall mount bracket from the unit.
- Placing the wall mount bracket to the required position on
the wall
- Drill two holes on the wall according to the distance as
marked by two mounting holes.
- Install the two screws supplied with the unit in the wall.
- Re-install the wall mount bracket to the bottom cabinet for
the wall mount position.
- Position the wall mount slots on the bracket of the unit over
the two screws on the wall. Pull down and lock into place.
- Beneath the earpiece section of the cradle you will find a
small tab. Pull this up to form the hook for the handset.
- When you are on the telephone, you sometimes need to put
the handset down for a moment. There is a special hook at the
back (top) of the unit so that you can hang the handset on the
unit, when it is wall-mounted, without terminating the call.
4. APPROVED USE
The NRX 2 can be connected to the Public Switched
Telephone Network (PSTN) and compatible to
PABX's but not connected in the following manner: -
1. As an extension to a payphone.
2. On shared service line or 1+1 carrier system.
Network Compatibility
The NRX 2 has been approved persuant to
Commission Decision 1999/303/EC for pan-
European connection to the public switched
telephone network (PSTN). However, due to
differences between the individual PSTNs provided
for in different countries, the approval does not, of
itself, give an unconditional assurance of
successful operation on every PSTN network
termination point.
In the event of problems you should contact your
equipment supplier in the first instance.
The NRX 2 is designed to interwork with the
following networks
Austria üGermany üLiechtenstein üSpain ü
Belgium üGreece üLuxembourg üSweden ü
Denmark üIceland üThe Netherlands üSwitzerland ü
Finland üIreland üNorway üUK ü
France üItaly üPortugal ü
This product may have interworking problems with
the following networks.
Austria Germany Liechtenstein Spain
Belgium Greece Luxembourg Sweden
Denmark Iceland The Netherlands Switzerland
Finland Ireland Norway UK
France Italy Portugal
SPEAKER/
HEADSET
SPEAKER/
HEADSET

9
5. CE APPROVED
This unit has been EMC tested and meets the requirements with
respect to EN50081-1 emissions and EN50082-1 immunity.
6. THE NUMBER OF TELEPHONES THAT MAY BE
CONNECTED
If you connect too many telephones to your line they may not ring
correctly. To determine the number of telephones that can be
satisfactorily connected to your line, add together the ringer
equivalent numbers (RENs) of all the equipment you wish to
connect. If this number exceeds four, your telephones may not ring.
Your NRX 2 telephone has an REN of one (1). BT telephones have
an REN of one unless otherwise marked.
7. WARRANTY
Trojan Telecom have built the NRX 2 telephone to a high standard.
Our warranty reflects our belief that during it’s working life you
should not experience any mechanical failures.
However, on the rare occasion a breakdown occurs, the NRX
telephone is covered by a two year warranty.
Trojan Telecom will at all times use a sensible and supportive
attitude towards warrantable returns, working with you in
identifying ‘no fault found’.
The following terms and conditions apply:
1) Where we find a genuine warranty failure, Trojan Telecom will
replace the faulty instrument with a one-for-one replacement.
2) It is the responsibility of the user to return the faulty telephone
to Trojan Telecom. We ask you to cover this cost and we will
Approved Use
return your replacement telephone at our expense.
3) We reserve the right to repair the faulty item or replace it
with a similar telephone of the same make.
4) Discontinued models under warranty will be replaced with a
similar or more featured telephone.
5) We reserve the right to charge for items considered to be
chargeable under fair wear and tear.
6) User misuse or any modification carried out to the NRX
telephone by the customer is not considered a manufacturing
fault or component defect. Therefore it is not covered by the
warranty.
7) Accidental damage such as liquid spillage or user damage
will not be covered under the terms of the warranty.
8) When returning the telephone please ensure you fully
complete the returns authorisation form, failure to do so could
cause you unnecessary delay.
The terms of this warranty do not effect your statutory rights.
Warranty applies to UK customers only.
Faulty units should be returned to our service centre at the
following address, together with the completed return form on
the opposite page.
SERVISCOMM
UNIT 2, RED BARNES WAY
McMullen Road, Darlington
DL1 2RR UK
8
Warranty
Date of Purchase Model No Details of Fault
Returns Authorisation Form
Customer Details
Address: ................................. Tel No: ...................... Returns Auth No: .....................
................................................. Fax No: ......................
................................................. Account No: ..............
Trojan Telecom's full liability will extend to the cost of repair
or complete replacement of the returned item only.