Yealink T31G User manual

Yealink T31G Phone Guide

Yealink T31G................................................................................................................ 3
Phone Installation....................................................................................................... 4
Provisioning................................................................................................................. 6
Getting to know your phone ............................................................................................ 6
Hardware Component Instructions.........................................................................6
Icon Instructions......................................................................................................8
Phone Display (Views).............................................................................................9
Basic Call Features ......................................................................................................... 10
Placing Calls ..........................................................................................................10
Answering Calls.....................................................................................................11
Transferring Calls..................................................................................................11
Ending Calls...........................................................................................................12
Conference Calls....................................................................................................12
Do Not Disturb (DND)............................................................................................. 12
History ....................................................................................................................13
Contact Directory...................................................................................................13
Voicemail................................................................................................................13
Additional Features........................................................................................................ 14
Headset...................................................................................................................14
General information.................................................................................................. 15

Yealink T31G
IP Phone User guide
This user guide provides you with all the information you need to get the most from your phone. You must first
set up your phone before you can use it. This doesn’t take long as it is easy to do. Just follow the simple
instructions in this user guide or the quick start guide included with the phone.
Got everything?
•IP Phone
•Handset
•Handset cord
•Ethernet cable
•Phone stand
•Quick start guide
•Power adapter (Optional)
•Wall mount bracket (Optional)
Need help?
If you have any problems setting up or
using your Yealink IP Phone, please
contact us on 0800 389 0537.
Emergency Calls –important information please note
Access to Emergency Services is provided but calls including emergency calls to 999 or 112, may not work in the event of power or
broadband connection failure. These failures may be caused by reasons outside our control.

Phone Installation
1. Attach the stand
2. Connect the handset and optional headset
3. Connect the network and power
You have two options for power and network connections.
•AC power (Optional)
•Power over Ethernet (PoE)

AC Power (Optional)
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end
of the power adapter into an electrical power outlet.
2. Connect the included or a standard Ethernet cable between the Internet port on the phone and the
one on the wall or switch/hub device port.
Power over Ethernet
With the included or a regular Ethernet cable, the IP phone can be powered from a PoE-compliant switch or
hub. To connect the PoE:
1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-
line power switch/hub.
If in-line power switch/hub is provided, you don’t need to connect the phone to the power adapter.
Make sure the switch/hub is PoE-compliant. The phone can also share the network with another
network device such as a PC (personal computer). It is an optional connection. Important, do not
unplug or remove power to the phone while it is updating firmware and configurations.

Provisioning
Your Yealink T31G IP Phone will be pre-loaded with all the information it needs to automatically provision the
BT Cloud Voice service once all the connections have been made.
1. Once connected to the network port that is providing network access the phone will do a series of
firmware updates (please allow the phone time to complete).
•Your phone has provisioned correctly if this symbol is
showing against the phones line key
•Your phone has not provisioned correctly if this symbol is
showing against the phones line key

2. Once complete the phone will now show the line number against a line key as shown below.
Getting to know your phone
Hardware Component Instructions
The main hardware components of the Yealink T31G IP phone are the LCD screen and the keypad.

Item
Description
1
Power Indicator LED
Indicates call status, message status and system status
of the phone
2
Phone Screen
Shows a screen with backlight that enables you to
view menus and data.
3
Line Keys
Accesses your phone lines and features.
4
Soft Keys
Label automatically to identity their context-sensitive
features.
5
Navigation keys
Scroll through the displayed information.
• Access History and Directory respectively.
OK Key
Confirms actions or answers incoming calls.
6
Mute Key
Toggles and indicates mute feature.
7
Message Key
Accesses voice mails.
8
TRAN Key
Transfers a call to another party.
9
HEADSET Key
Toggles and indicates the headset mode.
10
Speakerphone Key
Toggles the hands-free speakerphone mode.
11
Redial Key
Redials a previously dialled number.
12
Volume Key
Adjusts the volume of the handset, headset and
speaker.
If you adjust the volume for handset or headset to level
12-15 on a call, on the next call the volume will be
reduced back to level 11 to protect your hearing.
13
Keypad keys
Provides the digits, letters and special characters in
context-sensitive applications.
14
Speaker
Provides ringer and hands-free (speakerphone) audio
output.
15
Hookswitch Tab
Secures the handset in the handset cradle when the
IP phone is mounted vertically.

Icon Instructions
Icons appearing on the LCD screen are described in the following table:
Icon
Description
Network is unavailable
Network is unreachable
Hands-free speakerphone mode
Handset mode
Headset mode
Voice Mail
Auto Answer
Do Not Disturb
Phone Warning
Call Mute
Ringer volume is 0
Keypad Lock
The private line is registered successfully
The shared/bridged line is registered successfully.

Register failed
Registering
DND is enabled on this line
Call forward is enabled on this line
Received calls
Placed calls
Missed Calls
Call Forward/Forwarded Calls

Phone Display (Views)
Idle Status
The idle screen displays the label of current account, time and date, and four soft keys.
Phone Status
You can view phone status via phone user interface or web user interface. Available information of phone
status includes:
•Network status (e.g., IPv4 status, IP address mode, MAC address, LAN type, LAN IP and LAN mask).
•Phone status (e.g., device model, hardware version, firmware version and product ID).
•Account status (e.g., register status of SIP accounts).
To view the phone status via phone user interface:
Press (the OK key), or press Menu->Status.
Press or to scroll through the list and view the specific information.
Time and Date
The time and date is set by the Cloud Voice Service however you can change the format within the phone
preferences within basic settings.

Basic Call Features
Placing Calls
You can use your phone like a regular phone to place calls in many ways easily:
•Placing a Call from the Dialler
•Placing Multiple Calls
•Redialling a Number
•Placing an International Call
•Placing a Call from the Call History
•Placing a Call from the Directory
•Switching Among the Handset, Speakerphone and Headset Modes
Placing a Call from the Dialler:
The Dialler enables you to enter a number to place a call, and it displays a list of previously placed calls or
contacts in your directory.
You can also select the desired contact from the search list, the placed call list or Directory.
1. Do one of the following:
•Start typing a phone number.
•Select the desired line key.
•Pick up the handset, press the Speakerphone key or the HEADSET key .
2. Enter a number or select a contact.
3. Select Send.
The phone supports to match the number to show the contact in Directory no matter what local format or
international format is dialled.
Placing Multiple Calls:
When you are in a call, you can hold your current call and place a new call.
1. Do one of the following:
•Select a line key. The active call is placed on hold.
•Press the HOLD key or Hold to place the original call on hold.
•Select New Call.
2. Enter the desired number or select a contact.
3. Select Send.
Or 1. Press the HOLD key or Hold to place the original call on hold.
2. Enter the desired number or select a contact.
3. Select New Call.
Redialling a Number:
The phone keeps a record of all the placed calls. You can recall the contact you recently called.
1. Press the REDIAL key .
2. Highlight the desired record, select Send.