LIMITED WARRANTY
LIMITED WARRANTY
The warranty below has been drafted to comply with Federal Law applica-
ble to products manufactured after July 4, 1975. This warranty is extended
only to the original purchaser/consumer (or dealer non-consumer who does
not buy for resale).
Tuffcare®warrants that it’s proprietary Institutional Beds will be free from
defective workmanship and materials for a period of three (3) years follow-
ing the date of original manufacture with the following exceptions: All welds
are warranted for the life of the bed. Electronics on the beds are warranted
for one (1) year. The warranty period commences on the original manufac-
ture date. If within such warranty period any such product proven to
Tuffcare®satisfaction to be defective, such product will be repaired or
replaced at Tuffcare®option.
Tuffcare®sole obligation and your exclusive remedy under this warranty
shall be limited to such repair and/or replacement. This warranty does not
include any labor charges incurred in replacement parts installation. Freight
charges to the factory are at the expense of the consumer or seller. Return
freight charges will be prepaid by Tuffcare®. For warranty service, please
contact the authorized dealer from whom you purchased your Tuffcare®
products. In the event that you do not receive satisfactory warranty service,
please write directly to Tuffcare®: 4977 La Palma Ave, Anaheim, California,
92807. DO NOT RETURN PRODUCTS WITHOUT PRIOR AUTHORIZATION.
LIMITATIONS AND EXCLUSIONS: The foregoing warranty shall not apply
to products subjected to negligence, abuse, misuse, improper operation,
improper maintenance, improper storage or damages beyond Tuffcare®
control. The evaluation will be solely determined by Tuffcare®. The warranty
shall not apply to problems arising from normal wear, or failure to follow
instructions, or if parts are not manufactured by Tuffcare®, or do not comply
with original equipment specifications that are added to Tuffcare®product.
THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE AND SHALL NOT EXTEND BEYOND THE DURATION OF THE
EXPRESS WARRANTY PROVIDED HEREIN. TUFFCARE®SHALL NOT
BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL
DAMAGES WHATSOEVER.
This warranty gives you specific rights and you may also have other legal
rights which vary from state to state. Some states do not allow the exclusion
or limitations of incidental or consequential damage, or limitation on how
long an implied warranty
18- 17 -
TROUBLE SHOOTING
TROUBLE SHOOTING
If the following solutions do not solve your issue, please
contact your local representative.
Problem Solution
Wheels struggling or
unable to move
Cause:
Debris obstructing
bearing
Unfasten the wheels from the
caster forks one by one and clean
any built up hair and debris to restore
their proper functionality.
Bed does not stay in place Reset wheel lock on caster(s).
Hi/Low function does not
work
Check power cord and all con-
nections to junction box; ensure
the load does not surpass weight
capacity of bed.
No Power Unplug power cord, Reset button
on power outlet.
Actuator(s) not working Re-plug actuator(s) connector.
Pendant not working Re-connect the cable to the junc-
tion box.
Junction Box indicator
Light off
System Fault
Reset power in 60 seconds.
Headboard or footboard
unstable
Ensure the headboard and foot-
board have been properly
mounted as per the assembly
instructions.
Excessive noise coming
from actuator/bed frame
If the actuator is making strange
noises during use, inspect for
damage and contact your suppli-
er. If the frame is making dry
sounds during electronic move-
ment, lubricate the joints.