Tunstall Find-Me User manual
WEARERS GUIDE
carers watch
Contents
Important notes
Introduction
About the watch
Charging the battery
Electrical safety information
Turning on the watch
Emergency button
Fall alert
Medication alert
General care
Troubleshooting
FAQs
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P7
P8
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Find-me Technologies Pty Ltd
PO Box 2494, Fortitude Valley,
Qld 4006, AUSTRALIA
Patented: NZ #599156 ·
AU #2010300097 · UK #2486146
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1. The Find-me Carers Watch is not
a mobile phone and as such is not
supplied with automatic support
for emergency numbers 000, 112
or 111.
2. The Carers Watch is water
resistant and can be worn in the
shower and in the rain. It should
not be used for swimming or
submerged in water.
3. To operate the Carers Watch, it
must be connected to a mobile
phone network. The unit will
connect through GPRS Mobile
Internet (where available) and the
3G Mobile Phone Network.
4. When GPRS is available, by
default, the unit will update
position details every 10 minutes.
If GPRS is not available, the
Carers Watch switches back
to SMS operation, with limited
functionality. This only responds
to text commands from the
Authorised Emergency Contact.
5. The Carers Watch should only
be used in areas which have 3G
mobile phone coverage. It assists
to locate people using GPS
technology, which works best
when outdoors.
Important notes
For further questions or
support, please contact
us on: (07) 3252 9929 or
admin@ndmetech.com.au
6. The Find-me Carers Watch
(FM1000) is not a life saving
device. It is a locator unit that
functions o mobile network
activity as outlined in this manual.
7. Find-me technologies does not
accept responsibility or liability for
a unit being unable to be located
due to and not limited to events
such as network coverage, GPS
unavailability, unit malfunction,
battery life, submersion in water
and user misuse.
8. Acceptance of these terms is
a condition of its use. Images
displayed in this manual are for
illustration purposes only and may
dier from actual product.
9. As the watch is a mobile
transmitting device, it must be
turned o at airports and on any
aircraft in accordance with civil
aviation laws.
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About the watch
The Find-me Carers Watch is a mobile
emergency response system oering
direct two-way communication, and
assists to locate people using GPS
technology.
When the watch’s red emergency alert
button is pressed, it makes a voice call
to your carer and sends an email and/
or SMS alert with the last known GPS
location of the watch to your emergency
contacts.
If your watch is monitored by Tunstall,
the alert button will be programmed to
contact Tunstall’s 24-hour Monitoring
Centre, where a trained care consultant
will be at your assistance.
At any time, the details of the Carers
Watch’s last known location is displayed
on location home page accessed using
your unique username and password.
Red emergency button
Introduction
Thank you for choosing the Find-me
Carers Watch. Before you start, please
ensure that the following items are
included in your package:
If any of these items are missing,
please contact your distributor
immediately using the details on the
back of this guide.
Product: FM1000 · Power supply output:
DC 5V-300mA
A
Find-me Carers Watch
with SIM card (already installed)
A
Magnetic battery charger
B
Charging power pack
C
B
C
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Charging the battery
The Find-me Carers Watch has a
rechargeable battery that can be charged
at any time.
Simply clip the watch onto the magnetic
charger (as shown in image below).
If the magnetic charger does not ‘click’
in, rotate the watch slightly until it does.
Attach the magnetic charger to the
power pack using the supplied cable and
plug the power pack into an electrical
power point and turn on at the wall.
The watch will display the percentage of
battery charge.
When the watch is placed onto the
charging unit, there should be an audible
‘ping’ If you hear two ‘pings’ when the
watch is on the charger or if it appears
not to be charging, remove and clean the
contact points with a lint free cloth
When the battery is running low you will
hear ‘low battery alert. Please charge
your watch as soon as possible’. This is
triggered at 30% of battery life remaining
and you still have several hours of
operation before the watch shuts down.
When the Find-me Carers Watch shuts
down completely from a at battery, you
will hear ‘low battery - unit shutting down’
and the Carers Watch will shut down.
Your emergency contacts will be notied
when the watch is at 30% and/or when it is
shutting down.
In normal use, the watch is designed
to protect you throughout a usual day’s
activity and be charged each night.
Allow between one and two hours for the
battery to fully charge using the supplied
power adapter.
Note: Poor signal will reduce battery life
as the watch is continuously trying to
establish a connection.
When the battery icon
on the display screen
is red, or you hear a
‘battery low’ alert from
the watch, it is time to
charge the battery.
12:12am
Monday
G
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Turning on the watch
After the battery is fully charged, press
the ON/OFF button for three seconds
and the Carers Watch will switch on with
the power on sound.
ON/OFF button
The Carers Watch will display default
time and day details. These details will
automatically updated when the Carers
Watch has received the initial mobile
network signal. This may take up to a
few minutes.
The screen will automatically stop
displaying the time after a few seconds
to conserve battery life.
To check if the correct day and time has
been established, press the ON/OFF
button again.
If the day and time continues to be
incorrect, please contact us or your
local distributor.
Electrical safety
information
Please ensure your charger is plugged
into an electrical power outlet where it
cannot come into contact with water or
other liquids.
To get the most out of your Find-me
Carers Watch, ensure you only use the
certied power adaptor and charger
supplied with your Carers Watch.
Portable USB charging devices should
not be used. Nor should any charger
not supplied with the watch.
Clean contact points of the charger
and your watch with a lint free cloth
once a fortnight.
Do not leave your watch on the charger
longer than 72 hours as this may
damage the watch and/or the battery.
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Using the red
emergency button
Answering and ending calls: Press the
emergency (red) button briey to answer
an incoming call or to end a call.
Emergency in Standard mode:
Press the emergency button for three
seconds. You will hear ‘Find-me alert,
your emergency contact is being called
now’. The watch will then connect you
via a two way handsfree phone call to
your nominated carer or Tunstall’s 24/7
Response Centre.
If possible, please hold the watch
10-15cm from your mouth while talking.
For an Emergency in Security mode
(silent): Press the emergency button for
three seconds. A red light will appear in
the top right of the screen alerting you
that the call has been activated.
The animated Find-me
logo will appear on
your screen advising
you that an emergency
call has been activated.
G
G
12:12am
Monday
G
12:12am
Monday
When the light turns green, it
conrms that the call has been
connected to your nominated carer or
Tunstall’s 24/7 Response Centre.
When activated, the duress
(security) alert is designed to protect
you without further inaming a
situation by operating the call in a
unidirectional mode (no sound will
come from the watch).
If in danger, do not draw attention to
the Carers Watch by bringing it closer
to your mouth, as the unit is designed
to broadcast what is happening
around you.
Note: Standard mode or duress mode
can be changed by contacting your
local distributor or logging into the
web user interface, if self managed.
Red = duress
mode call activated
Green = duress
mode call answered
Tips in an emergency
Remain calm
Tell the response centre or carer as
much relevant information as you can
Follow their instructions
Keep the Carers Watch on so they can
contact and monitor you
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Fall alert
In the case of a slip or fall being
detected, the fall alert will automatically
be activated and call your nominated
carer or Tunstall’s 24/7 Response Centre.
The Find-me Carers Watch will notify this
alert by saying ‘fall alert activated’ and
the animated icon will be displayed on
your Carers Watch.
To deactivate the fall alert: Press the
A button for 2 seconds (see page 15)
and the Carers Watch will say ‘fall alert
deactivated’.
The icon below will be display on your
Carers Watch, conrming that the fall
alert was deactivated.
G
fall alert activated
G
fall alert
deactivated
Press the
A button to
deactivate fall
alert
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General care
The Find-me Carers Watch can
be cleaned using a light spray of
water and cloth.
Please do not use heavy
detergents or chemicals on the
Carers Watch as this may damage
the watch and void the warranty.
Medication alert
The Carers Watch can be
programmed to play a medication
reminder at set times.
G
You can set up alerts via the Alert
Settings tab using your Find-me
login. An alert will be heard at the
pre set times.
You may set up to three medication
reminders, should you wish to change
the reminder times, you will need to
reset the system and re-enter the
updated medication times.
Please note: Only
the watch wearer
will receive these
medication alerts.
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Troubleshooting
Carers Watch does not turn on
Flat battery - see pages 8 and 9 on
charging the battery.
Carers Watch not updating time
Poor signal - see page 11 turning the
Watch on.
Display says SIM not inserted
Call us or Tunstall for instructions.
SIM damaged
Call us or Tunstall to arrange a
replacement SIM.
Low battery
You receive a low battery alert when the
battery is at 30%. You have several hours
of use after this alert before your Carers
Watch shuts down. This is designed so a
carer has plenty of time to assist you in
charging the watch if necessary.
Error message
Calls restricted by access control - this
warns you that you are in a low network
coverage area and you may not be able
to make an outgoing call.
Telecommunication networks frequently
roam even in good areas. If you see an
error message, please wait two minutes
and try again.
When the error message is shown,
‘outgoing call’ is restricted. It is likely that
the alert has still been received by the
response centre or your carer and they
may be able to initiate an incoming call.
Failure to alert the Response Centre
when the SOS button is activated
Either 3G coverage restrictions are
preventing connection or make sure you
press and hold the RED SOS button for
up to 3 seconds to alert.
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Where will your
technology and devices
work?
The Find-me Carers
Watch’s works wherever
there is 3G reception, in
a similar way to the way your mobile
phone operates. The watch also has
inbuilt GPS locator and alert system
functionalities.
It will work on Vodafone, Optus or Telstra
networks, oering coverage for 97% of
Australia.
Like all GPS systems, this works best
when outside.
Can you choose who monitors your
safety?
Your Find-me Carers Watch can be
monitored by a carer, or by someone
supporting your safety in your company;
or take an easier option and connect to
our partner Tunstall Healthcare’s 24/7
dedicated response centre.
What if I am unable to wear a watch?
An adaptor kit allows you to convert the
Find-me Carers Watch into a lanyard,
if required.
FAQs Can the Find-me Carers Watch be
used as a duress alarm for personal
safety?
Yes, the Find-me Carers Watch can be
used in either Carers Mode (normal) or
Duress Mode (security).
In Normal Mode, if an alert is activated it
is sent via email and SMS, and initiates
a two-way voice conversation with either
the carer or Tunstall Healthcare’s 24/7
dedicated response centre.
In Security Mode the wearer can send
a silent alert by email and SMS, with
the discreet press of a button. One-way
voice communication allows the carer
or monitoring centre to hear what is
going on around the wearer and take
appropriate action depending on
the threat.
Anyone who is with the wearer will not
hear any action being taken to alert
authorities and will not be aware that a
duress alert has been sent.
How are the Watches dierent from a
panic alarm?
The Find-me Carers Watch operates
without a base station or landline, by
connecting straight to the mobile phone
network. That means you are no longer
limited to a device that only works
around your home or workplace.
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How does the SOS feature work?
The Carers Watch will seek out a GPS
position once every 10 minutes. When an
SOS alert is triggered, the Carers Watch will
call your emergency number immediately
and provide via SMS and email the last
known GPS location. The Carers Watch
will then open up a ‘live’ GPS window for
10 minutes allowing the carer to locate you
more frequently.
10 minutes
Live
10 minutes
SOS
Carer or monitoring
centre
Carer /
monitoring
centre can
extend live
10 minutes 10 minutes
Live
10 minutes Carer /
monitoring
centre can
extend live
Carer or monitoring
centre
GEO Fence Safe Zone
How does the Safe Zone alerts work?
The GPS Locator feature assists carers to set
a designated safe zone. The Carers Watch will
check that the wearer is inside the safe zone when
it seeks a GPS location every ten minutes. If the
GPS locator identies the wearer being outside
the safe zone, the Carers Watch can automatically
trigger an alert to authorised contacts via SMS
and email providing the location that the carers
watch was found outside of that zone.
The Carers Watch will then open up a ‘live’ GPS
window for 10 minutes allowing the carer to locate you
more frequently. This ‘live’ window can be extended by
the carer manually through the web user interface.
This ‘live’ window can be extended by the carer
manually through the web user interface.
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How is your technology dierent from
an app?
Unlike a mobile phone, the Find-me
Carers Watch is designed to be discreet,
wearable, and easy to use in emergency
situations.
When there is a safety threat, a mobile
phone is often the rst thing discarded
or lost, and attempts to reach for a
phone may iname an already dangerous
situation. However the Find-me Carers
Watch is worn and can be activated
discreetly, with a simple push of a
button, allowing you to be monitored.
In health and aged care settings, the
wearer can easily activate an alert on
their Find-me Carers Watch, without
having to navigate through menus or
use potentially confusing smartphone
touchscreen technology.
Why am I unable to get a CURRENT
Status in the Wearers Location box
The Watch is likely to be inside a building
and unable to make clear line of sight for
GPS tracking. In this case it will report
the last known GPS location.
How many people can the Find-me
Carers Watch call or alert?
Depending on the chosen monitoring
option, the Find-me Carers Watch can
call up to three dierent nunbers, with
one of those numbers reserved solely for
SOS calls.
The watch can also email and SMS up to
ve other pre-set emergency contacts to
receive alerts.
How long will the battery last?
With normal use, the rechargeable
battery will last throughout a normal
day of activity. An easy-to-use magnetic
charging pad ensures the Find-me Carers
Watch goes onto the charger the right
way every time. Charging is complete in
less than two hours.
An audible, and visual alert, will tell the
wearer the battery is getting low, and
alerts will be sent to authorised contacts.
The rst low battery alert will be heard
at 30%. This will allow many more
hours of use before the watch will shut
down.
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Why, when I’ve cancelled the SOS
of Fall Alert, do I still get a call from
the Response Centre to make sure
I am OK?
The watch is programmed to still
send an alert to the response centre
so they can call you and check on
your wellbeing. This is designed as an
extra measure to ensure the wearers
safety in case it has accidentally been
deactivated.
Your username:
Your password:
Your local distributor:
Contact Find-me Technologies:
07 3252 9929
admin@ndmetech.com.au
PO Box 2494, Fortitude Valley,
Qld 4006
ndmetech.com.au
WGO180613
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