Tunstall Find-me User manual

user guide

watch

2 3

Packing List

Watch x 1 (Find-Me 500)

Battery charger and power pack x 1

Mobile phone sim card

User manual x 1

Battery x 2

Strap pin press tool x 1

Lanyard and brooch adapters

Introduction

Thank you for choosing the Find-Me Tunstall Watch. Before you start,

please ensure that the following items are included in your package. If

any of these items are missing please contact us immediately using the

details on the back of this manual.

Index

Introduction 3

Packing List 3

Important Notes 4

Use of the Watch 4

Using the Battery Charger 5

Find-Me Tunstall Watch 6

Battery Installation 7

Changing the Strap 8

Changing the Watch to a Lanyard 8

Changing the Watch to a Brooch 8

Turning on the Watch 9

PART 2 - Self-Monitor Mode 10

Website details 11

Settings 12

Settings continued 13

Basic fault finding 14

SMS commands 15

Easy Reference 16

Contact Tunstall 16

4 5

Important Notes

The Find-Me Tunstall Watch is not a mobile phone

and as such is not supplied with automatic support

for emergency numbers 000 or 112 in it’s current

version.

Please ensure the Find-Me Tunstall Watch is kept

dry as extreme moisture and water may aect its

operation.

To operate the Find-Me Tunstall Watch it must be

connected to a mobile phone carrier, The unit will

connect through GPRS Mobile Internet (where

available) and the 2G Mobile Phone Network

(including SMS).

When GPRS is available the unit will update position

details automatically. When GPRS is not available

the Find-Me Tunstall Watch switches back to SMS

operation. This only responds under command from

either the wearer, or the authorised administrator/

carer.

It is important that the Find-Me Tunstall Watch

is used in areas which have 2G mobile phone

coverage. It will not work in an area with no 2G

mobile phone coverage (most carriers are 2G and

3G).

Use of the Watch

The Find-Me Tunstall Watch is a cellular personal alert

with a GPS system. The Find-Me Tunstall Watch can be

used to track and report the watch position. The use of

the Find-Me Tunstall Watch depends on the capabilities

of the wearer and the type of monitoring package

chosen.

If the watch is set up to be monitored by Tunstall the

red emergency alert button is programmed to call the

Tunstall emergency response centre. A trained response

operator will answer the alarm, determine the watch

location and organise the appropriate assistance.

If the watch is set up in self-monitor mode then the

watch buttons will individually programmed to send

an SMS to your nominated responder phone number

advising them that the emergency button has been

activated. The responder can then call into the watch, to

speak with the wearer. The details of the watch location

can also be accessed via your webpage with your

username and password (for more details see page 12).

Please note the Find-Me Tunstall Watch is designed as

a safety device and should only be used for emergency

purposes. If used like a mobile phone extra call charges

will apply.

Using the Battery Charger

The battery is a rechargeable battery that can be

recharged many hundreds of times. It can also be

charged up when the battery is not completely

at.

Plug the battery cradle charger into an electrical

powerpoint and turn on at the wall. Place the

watch (with the call button A & B face down) in

the cradle over the two metal contact points.

Once in place gently press on the top edge of

watch (being careful to not activate the A & B or

alert buttons) to lock it under the holding catch.

The spare battery can also be charged on top of

the charger at the same time.

NOTE: The watch can be either on or switched o

during charging process. Complete charging will

take around 5 hours if the watch is on‘o’mode.

Complete charging will take around 10 -12 hours

if the watch is on‘on’ mode or the spare battery

is charging at the same time. Please ensure the

spare battery is removed after it has completed

charging (it will hold this charge for many weeks).

6 7

strap pinstrap pin

strap pin strap pin

emergency

call/ SMS*

on/off

Button A*

(3sec)

Find-Me Tunstall Watch Battery Installation

Turn the watch over. To remove the back cover o the watch simply use your

thumb to slide the cover to the right until it stops (shown in photo below), then

lift the watch cover o. This will reveal the inside of the watch and mobile phone

SIM card slot. Place the charged battery inside watch aligning the contacts of the

battery with the watch. Then replace the back cover of the watch. This is done by

placing bottom tabs (refer below) of the back cover into place rst, then dropping

the cover down onto the battery and sliding the back cover into place.

tabs

* In Self-Monitoring mode the red emergency button, and buttons A and B, can be programmed to alert

nominated responder(s).

Button B*

8 9

Turning on the Watch

After installing a charged battery

press the ON button for 3 seconds

and the watch will display the words

Find-Me then POWER ON with the

power on sound.

The Find-Me Tunstall Watch will

then display a default time, date and

location details. These details will

be automatically updated when the

watch has received the initial satellite

signal. This may take a few minutes.

The screen will automatically stop

displaying the time etc after a few

seconds. This happens to conserve

the battery life.

To check if correct date and time has been established re-press the on

button. If this has still not happened please place the Find-Me Tunstall

watch near a window with view of the sky for a few minutes to get the

initial satellite signal. Now you should have correct time and date.

The Find-Me Tunstall Watch is now ready to be used.

button

Changing the Strap

To remove the watch straps use the tool provided. Insert the

strap tool into the hole containing the strap pin (refer to photo).

Carefully push the strap tool in as far as it will go and this will

push out the strap pin. Take out pin and strap will come o.

Repeat with other strap. Re-insert either with the lanyard or

brooch adaptor in the standard straps place. A locking strap is

also available at a minimal cost for those who may repeatedly

remove the Find-Me Tunstall Watch.

Changing the Watch to a Lanyard

Take out the watch straps as detailed above. Place lanyard with adaptor into lower strap holder and

re-t the pin using large round end of tool. Place the lanyard / brooch adapter into other end of the

watch. Re-t the pin in the same manner.

Changing the Watch to a Brooch

Take out the watch straps as detailed above. Take o the rst adaptor from the lanyard. This is done

by unclipping the lanyard from its catch. Then unthread the string from the adaptor. This is now

ready for a safety pin to be placed in the hole provided (safety pin not included). Place lanyard /

brooch adapter into other end of the watch. Re-t the pin as above.

Website details

Self Monitoring Mode

advanced controls

for the Find-Me Tunstall

watch

PART 2 - For the responder

Green button to turn on,

Red to turn o, Arrow

allows you to set the

speed in the drop down

Green button to turn on,

Red to turn o, Arrow

allows you to set the

distance in the drop down

Allows you to set

the destination alert,

Green-On, Red-O

Select map type

Shows if the

watch is on

Website details continued

First you need to log onto the Find-Me Tunstall website. Using the address bar on your internet

browser type in the address www.ndmetunstall.com.au

This will bring up the Find-Me Tunstall Watch website, type in your user name and password into

the section labeled to logon. This brings up your own dedicated webpage. Access to this page

gives the location and ability to look at maps and allows you to turn set a speed alert, as a safe

zone, a destination alert and device status .

This page also has the ability to display a picture of the wearer. It also shows the current position

of the wearer and is for basic information on, the wearers position etc.

Should it be required you can give this information to emergency services to allow them to

accurately locate someone.

If you log on with your username and administrator password, the settings page becomes

available.

This page allows you to tailor the Find-Me Tunstall Watch to suit the wearer, setting call numbers,

approved numbers (those allowed to make changes to the setup and to get responses to

enquiries about position) and even the ability to place a small photograph of the wearer on he

main page should it be required by emergency services.

Settings

Settings continued

12 13

Allows you to upload a picture of the wearer for easy

identication

Colour marker for use on map, use dierent markers for

multiview

Call A & B numbers type in then press the update button

one at a time. Leave blank if you want them disabled

Set time zone for watch then update

Enable or disable SOS Button

Leave on standard, real time is for emergency use only

For use as a brooch to ip the screen upsidedown

Allows you to give a phone number to allow listening to the

Carers Watch user

Emergency call number to be used

Phone number allowed to do requests and change settings

Carers Watch phone volume

Allows you to select how the unit deals with incoming calls

Time Zone shown on maps

Use only under instruction from Find-Me Technology Sta

14 15

You can control the watch by SMS commands from the authorised mobile phone,

simply send the text directly to the watch phone number, it will reply back.

Safe zone Can be set from 50-9999m

Zone500 - Sets a 500m safe zone around current position.

To disable - Zoneo Response: safe zone o

Speed alert Can be set from 20-500Km/h

Speed65 - Sets an alarm if the unit goes above 65Km/h

To disable - Nospeed Response: speed limit o

Breadcrumbing Can be set from 1-900 mins

Bread15 - Sends an SMS location every 15 mins

(use only under instruction from Tunstall sta this can

become expensive and is often not required).

To disable - Nobread

Where command To locate the wearer by SMS text ‘where’ to the watch.

(Self-Monitored)

SMS commandsBasic fault finding

Watch does not turn on Flat battery - see battery charger (p5)

Incorrect installation of the battery - see battery installation (p7)

Watch not updating time Poor signal - see turning on the Watch (p9)

after turned on

Unable to make calls Check settings page and repeat call number programming, wait

conrm response after each change. Listen to what is said when

number is called, often this will tell you what is wrong (ie: wrong

number programmed.)

Display says mobile phone Call Tunstall for instructions to ret the mobile phone SIM

SIM not inserted Mobile Phone SIM damaged - call your SIM provider to arrange a

replacement SIM

Battery charger not Try the other battery to see if this also appears not to

indicating charged charge - call Tunstall (see back cover)

The Find-MeTunstall Watch is NOT a life saving device. It is a locator unit that functions o mobile and cellular network activity as outlined in this manual. Find-Me technology andTunstall Healthcare accept no responsibility

or liability for a unit being unable to be located due to and not limited to events such as network unavailability, unit malfunction, battery life and user misuse. Acceptance of these terms is a condition of its use.

easy reference username

www.findmetunstall.com.au

password admin password

www.

findmetunstall.com.au

Tunstall Healthcare Tunstall LifeCare

1/56 Lavarack Ave 306 Cameron Rd

Eagle Farm QLD 4009 Tauranga 3110

ABN: 44 059 121 863 Business No: 3502431

Freecall: 1800 611 528 Freecall: 0800 488 678

e: [email protected]om.au e: [email protected]o.nz

w: www.tunstallhealthcare.com.au w: www.tlcare.co.nz