Ubiquiti UAP-PRO User manual

Enterprise WiFi System
Models: UAP-PRO, UAP-AC

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Table of ContentsUniFi™AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Table of Contents
Chapter 1: Product Overview .......................................1
Package Contents ................................................................1
System Requirements ............................................................1
Network Topology Requirements .................................................2
Hardware Overview ..............................................................2
Chapter 2: Installation ..............................................5
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Hardware Installation of the UniFi AP-PRO ........................................5
Hardware Installation of the UniFi AP-AC ..........................................8
Software Installation.............................................................10
Chapter 3: Using the UniFi Controller Software .....................13
Interface Tabs ...................................................................13
Common Interface Options ......................................................13
Recent Events ...................................................................13
Settings .........................................................................14
Admin ..........................................................................19
Chapter 4: Map Tab................................................20
Adding Custom Maps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Adding a Google Map ...........................................................21
Placing Access Points on the Map ................................................22
Setting the Map Scale ...........................................................24
Chapter 5: Statistics Tab ...........................................26
Clients ..........................................................................26
Quick Look ......................................................................26
Current Usage - Top Access Points ...............................................27
Recent Activities.................................................................27
Chapter 6: Access Points Tab.......................................28
Chapter 7: Users Tab...............................................30
Chapter 8: Guests Tab .............................................32
Chapter 9: All Clients Tab ..........................................34
Chapter 10: Access Point Details ...................................35
Details .........................................................................35
Users ...........................................................................36
Guests .........................................................................37
Configuration ..................................................................37

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Table of ContentsUniFi™AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Chapter 11: User/Guest Details ....................................44
Details ..........................................................................44
Statistics ........................................................................44
History ..........................................................................45
Configuration ...................................................................45
Chapter 12: Hotspot Manager .....................................46
Appendix A: Portal Customization .................................48
Overview........................................................................48
Enabling Portal Customization...................................................48
Viewing the Default Portal .......................................................48
Setup ...........................................................................48
Appendix B: UniFi Discovery Utility ................................50
Overview........................................................................50
Appendix C: Specifications ........................................52
Appendix D: Safety Notices........................................54
Electrical Safety Information .....................................................54
Appendix E: Warranty .............................................55
Limited Warranty ................................................................55
Appendix F: Compliance Information ..............................57
FCC .............................................................................57
Industry Canada.................................................................57
RF Exposure Warning ............................................................57
CE Marking......................................................................57
RoHS/WEEE Compliance Statement ..............................................58
Appendix G: Declaration of Conformity ............................59
Appendix H: Contact Information..................................60
Ubiquiti Networks Support ......................................................60

1
Chapter 1: Product OverviewUniFi™AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Chapter 1: Product Overview
Thank you for purchasing the Ubiquiti UniFi Networks™
AP-PRO or AP-AC.
The UniFi AP-PRO or AP-AC works with the UniFi AP, AP-LR,
AP-Outdoor, and AP-Outdoor 5G. It includes the UniFi
Controller software, which allows you to manage your
wireless network using a web browser.
This User Guide is for use with version 2.4 or above of
the UniFi Controller software and the following UniFi
Enterprise WiFi System Access Point models:
Name Model Wi-Fi Standards
UniFi AP-PRO UAP-PRO 802.11a/b/g/n
UniFi AP-AC UAP-AC 802.11a/b/g/n/ac
Unless otherwise needed to specify differences between
the two models, this User Guide will refer to both as UniFi
AP. Additional information is available on our website at
http://wiki.ubnt.com/UniFi_FAQ
The UniFi AP also includes the necessary hardware for
mounting the unit on a wall or a ceiling.
The UniFi AP-PRO can be powered by any of the following:
• PoE GigE Adapter (included)
• 48V, 802.3af compliant switch
• Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO
The UniFi AP-AC can be powered by any of the following:
• PoE GigE Adapter (included)
• PoE+ 802.3at compliant switch
• Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO
TERMS OF USE: All Ethernet cabling runs must use CAT5 (or above). It is the customer’s responsibility
to follow local country regulations, including operation within legal frequency channels, output
power, indoor cabling requirements, and Dynamic Frequency Selection (DFS) requirements.
Package Contents
UniFi AP-PRO
UniFi AP-PRO Mounting Bracket Ceiling Backing Plate
M3x50 Flat Head
Screws
(Qty. 3)
M3 Keps Nuts with
Tooth Washers
(Qty. 3)
M2.9x20 Screws
(Qty. 3)
M3x20 Screw
Anchors
(Qty. 3)
Enterprise WiFi System
Model: UAP-PRO
UniFi Controller
CD with User Guide
PoE GigE Adapter
(48V, 0.5A Gigabit)
Power Cord Quick Start Guide
UniFi AP-AC
UniFi AP-AC Mounting Bracket Ceiling Backing Plate
M3x50 Flat Head
Screws
(Qty. 4)
M3 Keps Nuts
(Qty. 4)
M2.9x20 Screws
(Qty. 4)
M3x20 Screw
Anchors
(Qty. 4)
Enterprise WiFi System
Model: UAP-AC
UniFi Controller
CD with User Guide
PoE GigE Adapter
(48V, 0.5A Gigabit)
Power Cord Quick Start Guide
System Requirements
• Windows Vista, Windows 7, Windows 8, or Mac OS X
• Java Runtime Environment 1.6 (or above)
• Web Browser: Mozilla Firefox, Google Chrome, or
Microsoft Internet Explorer 8 (or above)

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Chapter 1: Product OverviewUniFi™AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Network Topology Requirements
• A DHCP-enabled network (for the wired Access Point to
obtain an IP address as well as for the wireless Access
Points after the deployment)
• A management station computer running the UniFi
Controller software, located either onsite and connected
to the same Layer-2 network, or off-site in a cloud or
NOC
or
Router
O-Site
Cloud/NOC
On-Site
Management Station
UAP-AC
UAP/UAP-LR
UAP-PRO
UAP-Outdoor
Sample Network Diagram
All UniFi APs support off-site management controllers.
Hardware Overview
Proceed to the description for your UniFI AP model:
• “UniFi AP-PRO” on page 2
• “UniFi AP-AC” on page 3
UniFi AP-PRO
LED
LED Color Status
Flashing White Initializing.
Steady White Factory default, waiting to be integrated.
Alternating
White/Blue
Device is busy; do not touch or unplug it.
This usually indicates a process such as a
firmware upgrade is taking place.
Quickly Flashing
Blue
This is used to locate an AP.
When you click Locate in the UniFi
Controller software, the AP will flash. It
will also display the location of the AP on
themap.
Steady Blue
Indicates the device has been successfully
integrated into a network and is working
properly.
Steady Blue
with occasional
flashing
Indicates the device is in an isolated state
(all WLANs are brought down until an
uplink is found).

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Chapter 1: Product OverviewUniFi™AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Ports
Main/48V Port Secondary Port
Reset Button
Cable Feed
Plug
Main/48V The Main/48V port is a Gigabit Ethernet port
used to connect the power and should be connected to
the LAN and DHCP server. Power can be provided by any
of the following:
• PoE GigE Adapter (included)
• 48V, 802.3af compliant switch
• Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO
Secondary The Secondary port is a Gigabit Ethernet port
used for bridging.
Reset The Reset button serves two functions:
• Restart It will restart the device when you press and
release it quickly.
• Restore Factory Defaults When you press and hold it
for more then 5 seconds, it will restore the device to the
factory default settings.
Cable Feed Plug If your Ethernet cable feeds along the
mounting surface, remove the Cable Feed Plug.
Locking
Clip
Mounting
Bracket
Locking Clip During installation, the Locking Clip on the
Mounting Bracket locks into the Locking Notch on the UniFi
AP to help prevent easy removal of the UniFi AP.
UniFi AP-AC
LED
LED Color Status
Flashing white Initializing.
Steady white Factory default, waiting to be integrated.
Alternating
white/blue
Device is busy; do not touch or unplug it.
This usually indicates that a process such as
a firmware upgrade is taking place.
Quickly flashing
blue
This is used to locate an AP.
When you click Locate in the UniFi
Controller software, the AP will flash. It
will also display the location of the AP on
themap.
Steady blue Indicates the device has been successfully
integrated into a network and is working
properly.
Steady blue
with occasional
flashing
Indicates the device is in an isolated state
(all WLANs are brought down until an uplink
is found).

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Chapter 1: Product OverviewUniFi™AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Ports
MAIN SECONDARY
Reset
Thisdevicecomplies with Part 15 of FCC rules.
Operationis subject to the following2 co nditions:
1)this device may not cau se harmful inter ference
and,2) this device m ust accept any inte rference
received,including interference that may cause
undesiredoperation.
FCCID: SW X-UAPAC IC:6545A-UAPAC
0560
M/N:U AP-AC 48V 0.5APOE
AP AC
|
Main Port Secondary Port
Reset Button
Cable Feed Plug
Locking
Notch
Locking
Clip
Mounting Bracket
Main The Main port is a Gigabit Ethernet port used to
connect the power and should be connected to the LAN
and DHCP server. Power can be provided by any of the
following:
• PoE GigE Adapter (included)
• PoE+ 802.3at compliant switch
• Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO
Secondary The Secondary port is a Gigabit Ethernet port
used for bridging.
Reset The Reset button serves two functions:
• Restart It will restart the device when you press and
release it quickly.
• Restore Factory Defaults When you press and hold it
for more then 5 seconds, it will restore the device to the
factory default settings.
Locking Clip During installation, the Locking Clip on the
Mounting Bracket locks into the Locking Notch on the UniFi
AP to help prevent easy removal of the UniFi AP.
Cable Feed Plug If your Ethernet cable feeds along the
mounting surface, remove the Cable Feed Plug.

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Chapter 2: InstallationUniFi™AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
Chapter 2: Installation
Introduction
Installation Requirements
• CAT5/6 cable
• Phillips screwdriver
• Drill and drill bit (6 mm for wall-mounting or 3 mm for
ceiling-mounting)
• Optional: Drywall or keyhole saw (to cut 25 mm hole for
Ethernet cable feed)
Instructions
Proceed to the hardware instructions for your UniFi AP
model:
• UniFi AP-PRO The instructions are below.
• UniFi AP-AC Go to “Hardware Installation of the
UniFi AP-AC” on page 8 for instructions.
After you install the hardware, proceed to “Software
Installation” on page 10.
Hardware Installation of the UniFi
AP-PRO
The UniFi AP-PRO can be mounted to the wall or ceiling.
Perform the steps for the appropriate installation:
Wall Mount
1. Position the Mounting Bracket at the desired location
on the wall with the cable feed slot pointed towards
the floor.
2. Use a pencil to mark the three holes on the wall. Use a
6mm drill bit to drill the holes.
Top
Optional 25 mm Hole for Ethernet
Cable Feed through Wall
3. Follow the instruction for your Ethernet cable feed:
• If your Ethernet cable feeds through the wall, cut or
drill a circle that is approximately 25 mm in size and
lines up with the cable feed slot.
• If your Ethernet cable feeds along the wall, remove the
Plug on the side.
4. Insert the M3x20 Screw Anchors into the 6 mm holes.
Secure the Mounting Bracket to the wall by inserting
the M2.9x20 Screws into the anchors.
5. Connect the Ethernet cable to the Main/48V port on
the UniFi AP-PRO.
6. Align the notch on the UniFi AP-PRO with the notch on
the Mounting Bracket.

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Chapter 2: InstallationUniFi™AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
7. Turn the UniFi AP-PRO clockwise until it locks into
place.
Ceiling Mount
1. Remove the ceiling tile.
2. Place the Mounting Bracket in the center of the ceiling
tile. Mark the three mounting screw holes and 25 mm
hole for the Ethernet cable.
25 mm Hole for Ethernet Cable Feed
3. Use a 3 mm drill bit to drill the screw holes and cut or
drill the 25 mm hole for the Ethernet cable feed.
4. Secure the Mounting Bracket to the ceiling tile using
the Ceiling Backing Plate, M3x50 Flathead Screws and M3
Keps Nuts.
5. Feed the Ethernet cable through the 25 mm hole.
6. Set the ceiling tile back into place.
7. Connect the Ethernet cable to the Main/48V port.

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Chapter 2: InstallationUniFi™AP-PRO and AP-AC User Guide
Ubiquiti Networks, Inc.
8. Align the notch on the UniFi AP-PRO with the notch on
the Mounting Bracket.
9. Turn the UniFi AP-PRO clockwise until it locks into
place.
Powering the UniFi AP-PRO
The UniFi AP-PRO can be powered directly by a
compatible PoE switch or with the included PoE GigE
Adapter.
Connecting to a PoE Switch
Connect the other end of the Ethernet cable coming from
the Main/48V port on the UniFi AP-PRO directly to a PoE
port on one of the following:
• 48V, 802.3af compliant switch
• Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO
TOUGHSwitch PRO Power Connection Diagram
Connecting to the PoE GigE Adapter
1. Connect the other end of the Ethernet cable coming
from the Main/48V on the UniFi AP-PRO to the Ethernet
port labeled POE on the PoE GigE Adapter.
2. Connect an Ethernet cable from your LAN to the
Ethernet port labeled LAN on the PoE GigE Adapter.
3. Connect the power cord to the power port on the PoE
GigE Adapter. Connect the other end of the power cord
to a power outlet.
After you install the hardware, proceed to “Software
Installation” on page 10.