Q2. Does it support dual monitors 144Hz?
Q1. Why isn’t there a display image when connecting to the HDMI/DP ports?
Display Issues
If there is no display image after connecting:
1) Please check whether the driver has been properly installed.
2) Ensure the HDMI or DP cable works properly and the connection between the
devices is secure.
3) Ensure the HDMI and DP ports are in different “Display”. The HDMI and DP ports
in the same "Display" can't work together, please choose "HDMI 1+HDMI 2", "DP
1+DP 2", "HDMI 1+DP 2", or"HDMI 2+DP 1" to use.
4) Adjust the display resolution, as the monitor may support lower resolutions
than the docking station can support.
5) Ensure the correct input signal is selected on your monitor.
6) Restart your computer.
7) If the problem persists, try connecting to another monitor to ensure an image is
being displayed
Frequently Asked Questions
- 05 -
Yes, the HDMI and DP ports support 4K@60Hz, 2K@120Hz, and 1080P@144Hz at
the same time. You can get dual monitors 144Hz at 1080P resolution.
Q3. Why are monitor resolutions unable to reach 4K@60Hz resolution?
If the monitor resolution is unable to reach 4K@60Hz:
1) Ensure both the cable and monitor support 4K@60Hz.
2) Determine whether your source device (laptop) supports 4K@60Hz.
User Guide
