Unitec Wash Select II User manual

Wash Select II Operations Manual
With WashPay Integration
Unitec
www.StartwithUnitec.com

WASH SELECT II
WASH SELECT II WITH WASHPAY INTEGRATION
OPERATIONS MANUAL
SOFTWARE VERSION 6.10
This manual provides comprehensive operational procedures for the Wash Select II. In this
manual, we will discuss the setup, operation and maintenance of the Wash Select II.
If further assistance is needed, please contact the distributor from which the product was
purchased.
When calling for assistance, you must have the following information available:
Wash Select II Serial Number:
DistributorName:
COPYRIGHT
© 2012 Unitec, Incorporated. All rights reserved. No part of this book, including text, screen
examples, diagrams, or icons, may be reproduced or transmitted in any form, by any means
(electronic, photocopying, recording, or otherwise) without prior written permission of Unitec,
Incorporated.
TRADEMARKS
Wash Select II, WashPay, VIP Wash Pass, Customized VIP Wash Pass, VIP Wash
Coupons, Unitec, and the Unitec Logo are trademarks, service marks, or registered
trademarks of Unitec, Incorporated.
GiveX is the registered trademark of GiveX Incorporated.
CoinCo is the registered trademark of Coin Acceptors, Inc.
All other products, services, and company names are trademarks or registered trademarks of
their respective owners.
Document Number: WS21058
Document Title: WSII Operations Manual ver 6.10

WASH SELECT II
Document Number: WS21058
Document Title: WSII Operations Manual ver 6.10
Document Revision History
Software
Version Release Date Changes Made
6.10 12/2012 Added support to charge tax on credit sakes through WashPay system, bug
fixes
6.02 3/2012 Added Canadian support, added support for fundraisers, monetary-based
fleet accounts in WashPay, added support for upgrades for product-based
accounts in Washpay, bug fixes
6.01 9/2011 Added Specials as payment method, Added RFID diagnostics, bug fixes
6.00 2/2011 Original release.

WASH SELECT II
Document Number: WS21058
Document Title: WSII Operations Manual ver 6.10
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WASH SELECT II
Document Number: WS21058 i
Document Title: WSII Operations Manual ver 6.10
Table of Contents
1System Overview............................................................................................................................1
1.1 Introduction to the Wash Select II with WashPay Integration................................................1
1.2 Wash Select II Function Changes with WashPay Integration...............................................1
1.3 Setup and Operate Modes.....................................................................................................2
1.4 Customer Interface................................................................................................................2
1.5 Wash Select II Features ........................................................................................................3
1.5.1 Standard Features .......................................................................................................................3
1.5.2 Optional Features.........................................................................................................................3
2Initial Setup .....................................................................................................................................7
2.1 Credit System ........................................................................................................................8
2.1.1 Obtaining a Merchant Account.....................................................................................................8
2.1.2 Credit Mode..................................................................................................................................8
2.1.3 Print Transaction Status...............................................................................................................8
2.1.4 Print Credit Transaction History ...................................................................................................8
2.1.5 Clearing the Transaction History................................................................................................10
2.1.6 Credit + Coupon.........................................................................................................................10
2.1.7 Batch Functions .........................................................................................................................10
2.1.8 Merchant ID................................................................................................................................11
2.1.9 POS Auth Timeout .....................................................................................................................11
2.1.10 Split Tender..............................................................................................................................11
2.1.11 Credit Sales Tax.......................................................................................................................11
2.2 Wash and Option Names and Prices ..................................................................................12
2.3 Speech Menu.......................................................................................................................12
2.3.1 Playback Messages ...................................................................................................................12
2.3.2 Record Messages......................................................................................................................12
2.3.3 Set Greeting Start Delay ............................................................................................................13
2.3.4 Set Greeting Repeat Delay ........................................................................................................13
2.3.5 Printing Message List.................................................................................................................13
2.3.6 Viewing Current Message List....................................................................................................13
2.4 Text Messages Menu ..........................................................................................................14
2.5 Wash Interface Menu...........................................................................................................14
2.5.1 Enable Relay Stacking...............................................................................................................14
2.5.2 Enable Relay Latching...............................................................................................................14
2.5.3 Configure the Wash Relay Pattern.............................................................................................15
2.5.4 Enable Automatic Out-Of-Service Detection..............................................................................16

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Document Title: WSII Operations Manual ver 6.10
2.5.5 Wash Handshaking....................................................................................................................16
2.5.6 Wash Fault.................................................................................................................................17
2.5.7 OOS Timer.................................................................................................................................17
2.5.8 Tunnel Wash Settings................................................................................................................18
2.5.9 Combo Mode..............................................................................................................................18
2.5.10 Edit Combo Names..................................................................................................................19
2.5.11 Optioning..................................................................................................................................19
2.5.12 Remote Code POS4000 Support.............................................................................................20
2.6 Customer Interface Menu....................................................................................................21
2.6.1 Customer Stacking.....................................................................................................................22
2.6.2 Forced Selection........................................................................................................................22
2.6.3 Allow Upgrades..........................................................................................................................23
2.6.4 Enabling and Setting Automatic Selection Timer .......................................................................23
2.7 Paging Functions.................................................................................................................23
2.8 Cash and Tokens Menu.......................................................................................................24
2.8.1 Country Code.............................................................................................................................24
2.8.2 Configure Coin Dispensing Mode...............................................................................................24
2.8.3 Configure Dispensed Coin Value...............................................................................................25
2.8.4 Disabling Cash Acceptance .......................................................................................................25
2.8.5 Tokens .......................................................................................................................................25
2.9 Miscellaneous Setup Menu..................................................................................................25
2.9.1 Alarm Duration...........................................................................................................................25
2.9.2 Set System Date and Time ........................................................................................................25
2.9.3 Assigning a Service Phone Number...........................................................................................26
2.9.4 Assigning a Site ID Number.......................................................................................................26
2.9.5 Enable Receipt Printer ...............................................................................................................26
2.9.6 Cash Receipt..............................................................................................................................26
2.10 Remote Reporting Menu...................................................................................................27
2.11 Pass Codes and Pass Cards............................................................................................27
2.11.1 Using PassCodes/Cards..........................................................................................................28
2.11.2 Add Code/Card ........................................................................................................................28
2.11.3 View Codes/Cards ...................................................................................................................29
2.11.4 Print Codes/Cards....................................................................................................................29
2.11.5 Delete Code/Card ....................................................................................................................29
2.12 VIP Wash Coupons...........................................................................................................30
2.12.1 CoinCo Bill Validator ................................................................................................................30
2.12.2 Mars (MEI) Bill Validator ..........................................................................................................30
2.13 POS4000 Link...................................................................................................................33
2.13.1 Interface Mode.........................................................................................................................34
2.13.2 Notifications..............................................................................................................................34

WASH SELECT II
Document Number: WS21058 iii
Document Title: WSII Operations Manual ver 6.10
2.13.3 Set Bay Address ......................................................................................................................34
2.13.4 Convey Accounting ..................................................................................................................35
3Daily Operations...........................................................................................................................37
3.1 Reporting Menu...................................................................................................................37
3.1.1 Configuration Report..................................................................................................................37
3.1.2 Accounting Report......................................................................................................................37
3.2 Fleet Accounts and Coupons Menu ....................................................................................38
3.3 Cash Reconciliation.............................................................................................................38
3.3.1 Removing Cash..........................................................................................................................38
3.3.2 Adding Cash...............................................................................................................................38
3.4 Diagnostics Menu................................................................................................................39
3.4.1 Testing Output Relays................................................................................................................39
3.4.2 Cycling Output Relays................................................................................................................39
3.4.3 Testing Inputs.............................................................................................................................40
3.4.4 Testing Coin and Bill Pulse Relays ............................................................................................40
3.4.5 Test Coin Dispenser...................................................................................................................41
3.4.6 Testing the Magnetic Card Reader ............................................................................................41
3.4.7 Testing the Thermal Printer........................................................................................................42
3.4.8 Testing the Standard Keypad.....................................................................................................43
3.4.9 Testing the Buttons....................................................................................................................44
3.4.10 Test Exp. Memory....................................................................................................................44
3.4.11 Test RFID (AWID)....................................................................................................................44
3.4.12 Inapplicable Diagnostics with WashPay Integration.................................................................44
4Component Operation & Maintenance.......................................................................................45
4.1 Component Locations..........................................................................................................45
4.2 Software Updates................................................................................................................46
4.3 Bill Validator.........................................................................................................................47
4.3.1 Mars Bill Validator......................................................................................................................47
4.4 Single Coin Acceptor...........................................................................................................54
4.4.1 Replacing the Reference Coin ...................................................................................................54
4.4.2 Adjusting the Selectivity to the Coins.........................................................................................54
4.4.3 Removing the Coin Acceptor......................................................................................................55
4.5 Multi-Coin Acceptor Programming and Operation...............................................................56
4.5.1 Programming the IDX Acceptor..................................................................................................56
4.5.2 Programming the IDX to Accept Site-Specific Tokens...............................................................58
4.5.3 Programming Token Value ........................................................................................................59
4.5.4 Programming Dispense Value (for $1 coin dispensing only)......................................................60
4.5.5 Modifying the Hopper.................................................................................................................61
4.5.6 Program the IDX to Accept Quarters..........................................................................................65
4.5.7 Programming the IDX to Accept $1 Coins..................................................................................65

WASH SELECT II
Document Number: WS21058 iv
Document Title: WSII Operations Manual ver 6.10
4.5.8 Erasing IDX Programming .........................................................................................................65
4.5.9 The Token Bucket......................................................................................................................65
4.5.10 Cleaning and General Maintenance.........................................................................................66
4.5.11 System Settings Affecting IDX Coin Acceptor Operations .......................................................66
4.6 Speech Module....................................................................................................................66
4.6.1 Recording Messages .................................................................................................................67
4.6.2 System Settings Affecting Speech Module Operations..............................................................69
4.7 Proximity Sensor..................................................................................................................69
4.7.1 Normal Adjusting of Proximity Sensitivity...................................................................................69
4.7.2 Adjusting Sensitivity with the 100% Range Setting....................................................................70
4.7.3 System Settings Affecting Proximity Sensor Operations............................................................70
4.8 Coin Hopper and Assembly.................................................................................................71
4.8.1 Filling the Hopper.......................................................................................................................71
4.8.2 Removing the Hopper from the Wash Select II..........................................................................71
4.8.3 Cleaning and General Maintenance...........................................................................................72
4.8.4 System Settings Affecting Coin Hopper Operations...................................................................72
4.9 Card Reader ........................................................................................................................72
4.9.1 Card Reader Related System Settings ......................................................................................73
4.9.2 System Settings Affecting Card Reader Operations ..................................................................73
4.10 Thermal Printer Assembly ................................................................................................73
4.10.1 Replacing the Printer Paper.....................................................................................................74
4.10.2 Clearing a Paper Jam ..............................................................................................................74
4.10.3 Reset and Feed Buttons ..........................................................................................................74
4.10.4 Manually Printing a Self Test....................................................................................................75
4.10.5 Thermal Printer Control Board .................................................................................................75
4.10.6 System Settings Affecting Thermal Printer...............................................................................75
4.11 Fuse..................................................................................................................................76
Appendix A. Wash Select II – WashPay Notifications .................................................................77
Appendix B. Circuit Board Connections.......................................................................................79
Appendix C. Tunnel Mode...............................................................................................................95
Appendix D. Wash Select II/POS4000 Canadian Addendum.......................................................97
Appendix E. Security Alarm Option.............................................................................................107
Appendix F. Citizen CD-S500 Printer Configuration Procedures.............................................113

WASH SELECT II
Document Number: WS21058 v
Document Title: WSII Operations Manual ver 6.10
Index of Figures
Figure 1. Setup/Operate Toggle Switch Location............................................................................2
Figure 2. Alternate Keypad Functions............................................................................................19
Figure 3. Blue Service Button Location..........................................................................................32
Figure 4. Wash Select II Internal Component Locations ...............................................................45
Figure 5. Locating the EPROM and Reset System Memory Button..............................................46
Figure 6. Mars Bill Validator/Stacker..............................................................................................48
Figure 7. Mars Bill Validator—Top View........................................................................................48
Figure 8. Mars Bill Stacker Replacement.......................................................................................49
Figure 9. Mars Flash Code LED ....................................................................................................50
Figure 10. Mars with Lower Housing .............................................................................................52
Figure 11. Mars with Lower Housing Removed.............................................................................52
Figure 12. Mars DIP Switches .......................................................................................................53
Figure 13. Outside/ Inside of the IDX.............................................................................................57
Figure 14. IDX Wire Harness (Green Phoenix Connector) Configurations ...................................58
Figure 15. Hopper View - Side Screw and Internal Hopper - Cube...............................................61
Figure 16. Hopper View - Removing the Hopper - Cube Top........................................................62
Figure 17. Hopper View - Top Removed .......................................................................................62
Figure 18. Hopper View - Wheel Removed ...................................................................................63
Figure 19. Hopper View - Guide Arm Cover Removed..................................................................63
Figure 20. Hopper View - Removal of the Coin Guide Arm...........................................................64
Figure 21. Hopper View - Coin Exit Opening and Chute...............................................................64
Figure 22. Proximity Sensor Power Block......................................................................................70
Figure 23. Outside/Inside the IDX Coin Acceptor........................................................................100
Figure 24. Shock Sensor..............................................................................................................109
Figure 25. Mounted Siren.............................................................................................................109
Figure 26. Door Switch.................................................................................................................110
Figure 27. WS2 Alarm Wiring Diagram........................................................................................111

WASH SELECT II
Document Number: WS21058 vi
Document Title: WSII Operations Manual ver 6.10
Index of Tables
Table 1. Country Codes.................................................................................................................24
Table 2. Programming Pass Codes/Cards ....................................................................................29
Table 3. Mars Coupon ID Codes ...................................................................................................31
Table 4. Wash Select II-POS40000 Wiring....................................................................................33
Table 5. POS4000 Bay Numbering................................................................................................34
Table 6. Conveying Accounting.....................................................................................................35
Table 7. Bill/Coin Inputs.................................................................................................................41
Table 8. Printer Error Codes..........................................................................................................43
Table 9. Mars Bill Validator Flash Codes.......................................................................................50
Table 10. Mars Bill Validator DIP Switches....................................................................................53
Table 11. IDX Program Configuration............................................................................................57
Table 12. Wash Select II Token Values.........................................................................................59
Table 13. System Settings Affecting IDX Coin Acceptor Operations ............................................66
Table 14. System Settings Affecting Speech Module Operations.................................................69
Table 15. System Settings Affecting Proximity Sensor Operations...............................................71
Table 16. System Settings Affecting Coin Hopper Operations......................................................72
Table 17. Card Reader Related System Settings..........................................................................73
Table 18. System Settings Affecting Thermal Printer Operations .................................................75
Table 19. Wash Select II Token Values.......................................................................................100
Table 20. Canadian IDX Program Configuration .........................................................................101
Table 21. CashCode Bill Validator Diagnostic Flash Codes........................................................103
Table 22. CashCode DIP Switch Settings ...................................................................................105
Table 23. Programming Pass Codes/Cards ................................................................................108
Table 24. Wiring Guide ................................................................................................................110