Unitron HelloGo User manual

The Ready-To-Wear
Hearing Device
User Guide

Hello There!
Great job on choosing HelloGO™.
This guide is little but packed with
important details - so you can get the
most of your HelloGO experience. Don’t
worry, we did our best to keep it brief
(and fun). Take a few minutes to breeze
through it, and you’ll be one step closer
to a world of better hearing.
Have a listen.
hellogo.unitron.com

What’s Inside the Box?
1. Hearing device – left
2. Hearing device – right
3. Charger
4. Cleaning brush
5. Charging cable
6. Wall charger
7. Carrying case
8. Set of eartips – small
9. Set of eartips – medium (installed on device)
10. Set of eartips – large
11. Wax guards (6)
What’s Inside This Guide?
Intended Use............................................................................. 6
Your HelloGO Devices ............................................................ 7
Your Charger .............................................................................8
Let’s Get This Started ............................................................ 9
Get Charged Up..................................................................... 18
Hearing Looks Good on You ..............................................25
Changing Your Eartips .........................................................27
Get to Know This Button .....................................................28
A Little TLC Goes a Long Way ..........................................32
You’ll Need These ..................................................................38
Warranty and Return Policy ..............................................39
Warnings....................................................................................41
Important Symbols and Info ..............................................53
Compliance Information .....................................................57
We’re Here for You.................................................................62
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Intended Use
The HelloGO devices are intended for
adults 18 years of age or older with mild-
moderate hearing loss.
The intended use of the HelloGO devices
is to amplify and transmit sound to the
ears and hereby compensate for hearing
loss. The devices must only be used by the
intended person. They should not be used
by any other person.
The HelloGO Hearing App is intended for
adults 18 year of age or older, to set-up
and/or adjust HelloGO devices through
Android and Apple iOS smartphones.
Your HelloGO Devices
1. Push button
2. Indicator light
3. Forming wire
4. Earpiece
5. Receiver
6. Charging contacts
7. Eartip
8. Microphones
9. Serial number plate
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5
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Your Charger
1. Indicator light for power
2. USB-C connecting to external power supply
3. Cleaning brush
4. Space for drying capsule (sold separately
through hearing care professional)
5. Device charging slots with
left “L” /right “R” indicators
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Front View
Back View
Let’s Get This Started
First step is to download the HelloGO
Hearing App on your Apple®or Android
smartphone. If you have already visited a
hearing care professional for your HelloGO
setup and have downloaded the app, you
are ready to go!
The app can only be used on smartphones with
Bluetooth®Low-Energy (BLE) capability and is
compatible with iPhone 5s or newer running iOS
Version 12 or newer and Google Mobile Services
(GMS) certified Android devices supporting
Bluetooth®4.2 and Android 8.0 or newer.
Bluetooth®is a registered trademark owned by the Bluetooth SIG, Inc
Google Play and the Google Play logo are trademarks of Google LLC.
Apple® and the Apple logo® are registered trademarks of Apple Inc.

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Setting Up Your Devices With the
HelloGO Hearing App
1. Download the HelloGO Hearing App.
2. Create an account. If you have already
created an account online, simply log in.
3. Accept the Data Collection Agreement,
so that your anonymized data can help
improve the app.
4. Plug your charger into a power source
and put your devices into the charger.
The indicator lights should blink.
5. Take your devices out of the charger.
The indicator lights will start to blink
green to indicate they are in the pairing
state.
6. Next, you’ll be guided through the
pairing process for your devices that
will allow for:
a. Hands-free calls and wireless music,
podcasts and audiobooks streaming
b. App connectivity – control volume
and programs from your phone
If you have upgraded to Pro, the app
will automatically skip to Step 9.
7. Put on your devices following the
instructions in the app, making
sure your hands and ears are clean
before handling. Make sure to choose
the eartip size that feels the most
comfortable in your ear. Adjust the
forming wire for optimal fit. (refer to
page 25 for detailed instructions.)

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8. Follow the guided steps to set up your
sound profile, making sure to move to a
quiet space first. You’ll be asked to rate
the volume, sound clarity and balance
of your devices. You can adjust your
sound profile at any time through the
app settings.
If there is a significant dierence in
volume between your devices, you will
be advised to consult a hearing care
professional.
9. Allow notifications. This is a great option
to get the most out of your devices.
You will receive helpful tips and tricks
straight to your smartphone. Don’t
worry, you can opt out at any time.
10. Set up is now complete. The app will
guide you to the remote control feature.

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Control At Your Fingertips
The remote control allows for in-the-
moment control of volume, changing
programs, and access to advanced
controls such as equalizer and wind noise
reduction. (Also available with the Pro
upgrade.)
Volume Control
Move the slider up or down to adjust your
device volume on both sides. Tap the
icon below the slider to mute or unmute
your devices.
Split the Volume
Tap the icon to control the volume on
each device separately.
Program list
Settings
Active
program
Mute /
unmute
Split / join
Volume slider
Advanced
controls

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Program Selection
Tap the arrow beside the current program
to see all available programs designed for
dierent environments. Select the desired
program.
Advanced Program Settings
Tap the icon on the bottom right
corner to access equalizer and wind
noise reduction. When streaming audio
or connected to a TV Connector, balance
adjustments can be made.
Settings Menu
Tap the icon on the top left side of the
main screen to access the settings menu.
You will find:
• General account information
• Device settings including sound profile
information and device usage data
• Links to support materials and the
ability to provide feedback online
Will appear when
connected to a
TV Connector or
streaming music

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Get Charged Up
Battery and Charging
Information
Before using your devices for the first
time, it is recommended to charge them
for 3 hours. Your devices come with a
30% charge.
Your devices contain a built-in,
non-removable, rechargeable
lithium-ion battery.
The devices must be dry before
charging.
Charge your devices every night. If you
hear the low battery warning, place
both devices in the charger.
You will hear two long beeps to indicate
the device battery is low. You then have
approximately 60 minutes before the
devices require recharging.
Please make sure to charge and use the
devices within operating temperature
range: 50° to 107.6° Fahrenheit (+10°C
and +42°C).

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1. Connect the Charger to a Power Source
a. Plug the larger end of the charging
cable into the wall charger.
b. Plug the smaller end into the USB-C
port on the charger.
c. Plug the wall charger into a power
outlet.
d. The indicator light on the charger
is green when the charger is
connected to the power source.
2. Insert Devices into the Charger
Insert the devices firmly into the
charging slots. Make sure the left (L)
and right (R) device markings match
the “L” and the “R” indicators in front
of the charging slots. The devices will
automatically mute when inserted into
the charger.

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3. Watch the Indicator Light
The indicator light on the devices will
slowly blink until they are fully charged.
Once fully charged, the indicator
light will be solid green. The charging
process will automatically stop when
the batteries are fully charged, so
the devices can be safely left in the
charger. It can take up to 3 hours to
charge the devices. The charger cover
can be closed while charging.
Indicator light
4. Understanding the Indicator Light
The table below indicates approximate
charging times. The indicator light on
the devices are color coded to show
the state of the batteries. Charging
times may vary slightly.
Your devices have a rechargeable battery
life of up to 16 hours, including 2-3 hours of
streaming, depending on individual usage.
Indicator
Light
Percentage
Charged
Charging
Time
0-10%
11-80%
30 min (30%)
60 min (50%)
90 min (80%)
81-99%
100% 3h

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5. Remove the Devices from Charger
Remove the devices from the charging
slots by gently pulling on the body of
each device. Each device will turn on as
soon as it is removed from the charger.
Do not pull the forming wires to remove
the devices from the charger as this
can damage the devices.
Hearing Looks Good
on You
Follow the instructions below for both the
left and right device.
1. Select the proper eartip size for your
ears – a set of small, medium and large
eartips are provided in your package
(medium eartips come installed on your
devices). If you’re not sure which size
you have, you can find a “S”, “M” or “L”
embossed on the inside of the eartip
wall. Make sure the eartip has a snug
fit in your ear and feels secure and
comfortable.

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2. Hold the device by the forming
wire with the eartip facing
towards your ear. Gently insert
the eartip into your ear.
3. Tuck the body of the device over
the top and behind the ear.
4. Gently wiggle the eartip into
your ear canal, but it is not
meant to sit too deeply. You
may find it helpful to pull the top
of your ear to allow for a secure fit.
5. The wire is bendable closest to the top
of the device and can be adjusted for
comfort, retention and visibility.
6. To remove your device from your ear,
lift the body of the device from behind
your ear and gently wiggle the eartip
out of your ear.
Changing Your Eartips
1. To remove the eartip, securely grip the
earpiece and pinch the eartip, gently
peel it back and o the earpiece.
Discard this eartip.
2. Insert a fresh eartip on the
end of the earpiece, as
shown below. Push them
together until you feel the
eartip secure itself on the ear piece.
You should feel a slight click.
Make sure the eartip is securely
fastened to the earpiece.
Eartips should be replaced every 3-6
months or when they become sti,
brittle or discolored.
To purchase additional eartips, visit
hellogo.unitron.com

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Get to Know This Button
The push button allows you to turn
your devices on and o without
putting them in the charger,
change the volume level of your
devices, switch between listening
programs, and accept or reject
mobile phone calls.
Turning Your Devices ON/OFF
• To turn your devices ON, press and hold
the push button on each device for
4 seconds until the indicator light turns
green. If on your ear, you will hear a
melody.
• To turn your devices OFF, press and
hold the push button on each device
for 4 seconds until the indicator light
turns red.
Volume Control
Both devices must be turned on and
within 8” of each other to work as
described below.
• To increase the volume of both
devices, quickly press the push button
(< 2 seconds) on your right device. You
will hear a short beep to indicate the
increase in volume
• To decrease the volume of both
devices, quickly press the push button
(< 2 seconds) on your left device. You
will hear a short beep to indicate the
decrease in volume
You can also control the volume of your
devices through the HelloGO Hearing
App remote control feature.

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Program Change
Each time you press the push button on
either device for > 2 seconds, you will move
to the next device program. You will hear a
beep to indicate which program you are in.
Program Setting Beeps
Automatic (Default) 1 beep
Live Music 2 beeps
TV Connector (available, if
connected)
3 beeps
You can also change programs using
the HelloGO Hearing App remote
control.
If connected to a TV Connector, you
must select the TV Connector program
to hear the audio through your devices
Accepting Incoming Calls
Quickly press the push button (< 2 seconds)
on either device to answer the incoming
call.
Rejecting Incoming Calls
Press the push button on either device
(> 2 seconds) to reject the phone call.
Ending a Call
Press the push button on either device
(> 2 seconds) to end the call.
You can also manage phone calls
as you normally would with your
smartphone. You will hear the audio
through your devices.
If you experience feedback while using
a landline phone, slightly tilt the phone
away from your ear.

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A Little TLC Goes a
Long Way
Protecting Your Devices
• Always remove your devices before
using hair care products. The
microphones can become clogged
and cease to function properly
• Do not wear your devices in the bath or
shower or immerse them in water
• Be diligent when exercising, as excessive
sweat can impact your devices
• If you need to remove your devices while
away from your charger, turn them o
and place safely in the carrying case
provided
• If your devices do become wet, do
not attempt to dry them in an oven or
microwave. Do not adjust any controls.
Visit a hearing care professional
• Avoid storing your devices and charger
in areas with high humidity, like the
bathroom
• Drying capsules can be placed in the
charger along with your devices to
help dehydrate your devices of excess
moisture (see page 8 in this guide for
where they fit in your charger)
• Protect your devices from excessive
heat (hair dryer, vehicle glove box or
dashboard)
• Ensure you do not twist or squeeze the
wires when your devices are placed in
their case
• Do not drop your devices or allow them
to hit hard surfaces

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Cleaning Your Devices
Use a soft cloth to clean your devices at
the end of each day. In addition, regular
cleaning with the supplied cleaning brush
will ensure that your devices will maintain
their sound quality.
• Ear wax is natural and common. Ensuring
your devices are free of ear wax is an
important step in your daily cleaning
and maintenance routine (see page
36 in this guide for how to replace your
wax guard)
• Never use alcohol or household
cleaning products to clean your devices
• Do not use sharp tools to dislodge ear
wax. Inserting household items into your
devices can seriously damage them
Cleaning Your Eartips
Eartips should be gently cleaned with the
supplied cleaning brush and/or a soft
cloth or tissue, removing any debris or
ear wax.
Cleaning Your Wax Guard
Clean your wax guard by simply wiping
with a soft cloth or tissue. Do not apply
excessive pressure as it may damage the
wax guard. Here’s a few do’s and don’ts to
follow:
• Use a gentle back and
forth wiping motion
• Never wipe with a rotating
motion as this might
damage the wax guard

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• Never use water to clean the wax guard
• Never use sharp objects or brushes to
clean the wax guard
Replacing Your Wax Guard
The recommended frequency of changing
the wax guard can vary. It depends on the
user and how much wax is produced in the
ear. For best results, it is recommended
to change your wax guard every 3 - 4
months.
1. Remove the eartip from the earpiece.
Gently wipe wax and debris o of the
eartip.
Removal
side
Replacement
side
2. Remove the old wax guard. Using the
removal side of the wax guard tool,
insert into the black ring of the wax
guard (located in the receiver opening).
Click into place to attach the ring to the
tool, and remove.
3. Install a new wax guard. Using the
replacement side of the wax guard
tool, insert into the receiver opening in
the earpiece. Press and click into place
making sure it is secure. Discard the
used wax guard tool.
2. 3.

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4. Replace the eartip onto the earpiece.
For additional tips, visit
hellogo.unitron.com
To purchase additional wax guards,
visit hellogo.unitron.com
You’ll Need These
Enhance and get the most of your HelloGO
devices with these important and helpful
accessories.
Visit hellogo.unitron.com to purchase:
• Eartips
• Wax Guards
• TV Connector
Warranty and Return
Policy
Devices come with a 1 year limited warranty
valid starting from the shipment date. An
additional year of warranty is provided when
upgrading to the Pro Upgrade through a
Hearing Care Professional. The additional
year of warranty with the Pro Upgrade is
valid from the date of upgrade. The limited
warranty covers defects in material and
workmanship for Devices, which includes
their external and internal components,
charger, cord and plug within the limited
warranty period. This warranty is guaranteed
by HelloGO. For Devices we deem eligible
for repairs, we pledge to secure functionality
at least equivalent to the original Device.
At the discretion of HelloGO, Devices may
be replaced by new products or products
manufactured from new or serviceable used