
Appendix Warranty
5.1 Product Warranty 5
Product Warranty5.1
Warranty Policy
UPRtek provides replacement or repair services to our customers for
defective products within the applicable warranty period.
1. DOA (Dead on Arrival) Returns:
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2. RMA (Return Merchandise Authorization):
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Limitation of Warranty
Please note that UPRtek is not responsible for providing repairs under
warranty if the product defect is caused by any of the following factors
:
1.
In the event that you receive a product that is not working properly
or is defective, you should notify our service staff upon receipt of the
products. If defects in the product are discovered within 7 days after
receiving the product (except those due to willful damage or
customer misuse), you should notify us by email, facsimile, or phone
immediately upon noticing the defect, so we can process the return
as a DOA product. You will be issued a DOA number accordingly.
DOA products must be returned within 30 days of purchase and in
original condition. For products considered as “Dead on Arrival”,
we will replace it with a new product (in whole package) at no charge
and pay return and re-delivery shipping costs. International
customers should allow for additional transit time due to
international customs clearance.
For merchandise sent for repair or replacement with or without
warranty, you must first obtain an RMA number by contacting our
service staff by mail. The following information is required in order
to complete your RMA request: company name, contact person,
phone number and e-mail, customer ship-to address, product
model number, serial number, and a brief description of the
problem you are experiencing with the product you wish to return.
All returned products will be tested by our professional technicians
to verify the complaint / defect in question. However, if the defect in
question cannot be found by our technicians, you are responsible
for paying a testing fee plus shipping fee for NDF (No-Defect Found)
products.
Claims for loss or damage during shipment must be made to the
courier by the customer. For your protection, we strongly
recommend that you fully insure your return shipment for damages.
Please use a courier that is able to provide you with proof of delivery.
Damage caused by natural calamity or any inappropriate usage.