V-tech VSMART VS015 User manual

Important safety instructions
When using your equipment, basic safety
precautions should always be followed to reduce the
risk of fire, electric shock and injury, including the
following:
1. Adult setup is required.
2. Do not place this product on unstable shelves,
stands, tables or other surfaces.
3. Children should be supervised to ensure that
they do not play with the product.
4. The product is not intended for use by persons
(including children) with reduced physical,
extension or mental capabilities, or
lack of experience and knowledge, unless
they have been given supervision or
instruction concerning use of the appliance by a
person responsible for their safety.
5. Do not use the motion extension ringer in the
following areas that may cause deformation,
malfunction, or operational failure:
• under direct sunlight;
• areas exposed to grease or steam, such as
kitchens;
• near fire or heating devices;
• areas subject to extreme temperature
changes, such as next to air conditioners;
• areas with IR-opaque or reflective objects
that can block IR energy that are needed for
detection;
• areas where the temperature is affected by
strong illuminating objects (such as halogen
lights).
SAVE THESE INSTRUCTIONS
Battery
• CAUTION: Use only the battery indicated in this
manual. There may be a risk of explosion if a
wrong type of battery is used for the extension
ringer unit.
• Do not dispose of the battery in a fire. Check
with local waste management codes for special
disposal instructions.
• Do not open or mutilate the battery. Released
electrolyte is corrosive and may cause burns or
injury to the eyes or skin. The electrolyte may be
toxic if swallowed.
• Exercise care in handling battery in order not to
create a short circuit with conductive materials.
What’s in the box
Your product package contains the following
items. Save your sales receipt and original
packaging in the event warranty service is
necessary.
SOS pendant overview
1
2
3
4
1 – LED (red)
• Steadilyonwhenreceivingan
emergency.
• Flashesduringregistration.
• FlashesslowlywhentheSOSpendantis
outofrange.
2 – Main key ( )
• Presstoenteremergencycallmode.
1
2
3
4
3 – Sub key (CANCEL)
• Presstocancelemergencycallmode.
• Pressandholdtoentertheregistration
mode.
4 – Screw
• Unscrewittoopenthebackcabinet.
• Tightenittoclosethebackcabinet.
Before use
Add and register an SOS pendant
Add your new VS015 extension ringer to your
telephone base. Each new SOS pendant must
be registered with the telephone base before
use.
Register an SOS pendant:
1. Make sure the SOS pendant is powered
on with battery before registering it to the
telephone base.
2. Place your telephone base into pairing
mode as per the instructions in your
telephone user guide.
3. Press and hold the CANCEL button (sub
key) on the back of the SOS pendant
until the red LED light flashes. The
SOS pendant is now registering to the
telephone base.
Replace battery
The battery is pre-installed in your VS015 SOS
pendant. However, when the battery is low,
you will need to replace it with a new battery.
1. Unscrew the screw on the back cabinet to
open it.
2. Flip open the battery compartment cover
and take out the old battery.
User’s manual
SOS Pendant CR123A Battery
Strap
VS015
SOS Pendant
for use with compatible
VTech telephone system
For product support
please call: 1 300 369 193

Important safety instructions
When using your equipment, basic safety
precautions should always be followed to reduce the
risk of fire, electric shock and injury, including the
following:
1. Adult setup is required.
2. Do not place this product on unstable shelves,
stands, tables or other surfaces.
3. Children should be supervised to ensure that
they do not play with the product.
4. The product is not intended for use by persons
(including children) with reduced physical,
extension or mental capabilities, or
lack of experience and knowledge, unless
they have been given supervision or
instruction concerning use of the appliance by a
person responsible for their safety.
5. Do not use the motion extension ringer in the
following areas that may cause deformation,
malfunction, or operational failure:
• under direct sunlight;
• areas exposed to grease or steam, such as
kitchens;
• near fire or heating devices;
• areas subject to extreme temperature
changes, such as next to air conditioners;
• areas with IR-opaque or reflective objects
that can block IR energy that are needed for
detection;
• areas where the temperature is affected by
strong illuminating objects (such as halogen
lights).
SAVE THESE INSTRUCTIONS
Battery
• CAUTION: Use only the battery indicated in this
manual. There may be a risk of explosion if a
wrong type of battery is used for the extension
ringer unit.
• Do not dispose of the battery in a fire. Check
with local waste management codes for special
disposal instructions.
• Do not open or mutilate the battery. Released
electrolyte is corrosive and may cause burns or
injury to the eyes or skin. The electrolyte may be
toxic if swallowed.
• Exercise care in handling battery in order not to
create a short circuit with conductive materials.
What’s in the box
Your product package contains the following
items. Save your sales receipt and original
packaging in the event warranty service is
necessary.
SOS pendant overview
1
2
3
4
1 – LED (red)
• Steadilyonwhenreceivingan
emergency.
• Flashesduringregistration.
• FlashesslowlywhentheSOSpendantis
outofrange.
2 – Main key ( )
• Presstoenteremergencycallmode.
1
2
3
4
3 – Sub key (CANCEL)
• Presstocancelemergencycallmode.
• Pressandholdtoentertheregistration
mode.
4 – Screw
• Unscrewittoopenthebackcabinet.
• Tightenittoclosethebackcabinet.
Before use
Add and register an SOS pendant
Add your new VS015 extension ringer to your
telephone base. Each new SOS pendant must
be registered with the telephone base before
use.
Register an SOS pendant:
1. Make sure the SOS pendant is powered
on with battery before registering it to the
telephone base.
2. Place your telephone base into pairing
mode as per the instructions in your
telephone user guide.
3. Press and hold the CANCEL button (sub
key) on the back of the SOS pendant
until the red LED light flashes. The
SOS pendant is now registering to the
telephone base.
Replace battery
The battery is pre-installed in your VS015 SOS
pendant. However, when the battery is low,
you will need to replace it with a new battery.
1. Unscrew the screw on the back cabinet to
open it.
2. Flip open the battery compartment cover
and take out the old battery.
User’s manual
SOS Pendant CR123A Battery
Strap
VS015
SOS Pendant
for use with compatible
VTech telephone system
For product support
please call: 1 300 369 193

Important safety instructions
When using your equipment, basic safety
precautions should always be followed to reduce the
risk of fire, electric shock and injury, including the
following:
1. Adult setup is required.
2. Do not place this product on unstable shelves,
stands, tables or other surfaces.
3. Children should be supervised to ensure that
they do not play with the product.
4. The product is not intended for use by persons
(including children) with reduced physical,
extension or mental capabilities, or
lack of experience and knowledge, unless
they have been given supervision or
instruction concerning use of the appliance by a
person responsible for their safety.
5. Do not use the motion extension ringer in the
following areas that may cause deformation,
malfunction, or operational failure:
• under direct sunlight;
• areas exposed to grease or steam, such as
kitchens;
• near fire or heating devices;
• areas subject to extreme temperature
changes, such as next to air conditioners;
• areas with IR-opaque or reflective objects
that can block IR energy that are needed for
detection;
• areas where the temperature is affected by
strong illuminating objects (such as halogen
lights).
SAVE THESE INSTRUCTIONS
Battery
• CAUTION: Use only the battery indicated in this
manual. There may be a risk of explosion if a
wrong type of battery is used for the extension
ringer unit.
• Do not dispose of the battery in a fire. Check
with local waste management codes for special
disposal instructions.
• Do not open or mutilate the battery. Released
electrolyte is corrosive and may cause burns or
injury to the eyes or skin. The electrolyte may be
toxic if swallowed.
• Exercise care in handling battery in order not to
create a short circuit with conductive materials.
What’s in the box
Your product package contains the following
items. Save your sales receipt and original
packaging in the event warranty service is
necessary.
SOS pendant overview
1
2
3
4
1 – LED (red)
• Steadilyonwhenreceivingan
emergency.
• Flashesduringregistration.
• FlashesslowlywhentheSOSpendantis
outofrange.
2 – Main key ( )
• Presstoenteremergencycallmode.
1
2
3
4
3 – Sub key (CANCEL)
• Presstocancelemergencycallmode.
• Pressandholdtoentertheregistration
mode.
4 – Screw
• Unscrewittoopenthebackcabinet.
• Tightenittoclosethebackcabinet.
Before use
Add and register an SOS pendant
Add your new VS015 extension ringer to your
telephone base. Each new SOS pendant must
be registered with the telephone base before
use.
Register an SOS pendant:
1. Make sure the SOS pendant is powered
on with battery before registering it to the
telephone base.
2. Place your telephone base into pairing
mode as per the instructions in your
telephone user guide.
3. Press and hold the CANCEL button (sub
key) on the back of the SOS pendant
until the red LED light flashes. The
SOS pendant is now registering to the
telephone base.
Replace battery
The battery is pre-installed in your VS015 SOS
pendant. However, when the battery is low,
you will need to replace it with a new battery.
1. Unscrew the screw on the back cabinet to
open it.
2. Flip open the battery compartment cover
and take out the old battery.
User’s manual
SOS Pendant CR123A Battery
Strap
VS015
SOS Pendant
for use with compatible
VTech telephone system
For product support
please call: 1 300 369 193

Important safety instructions
When using your equipment, basic safety
precautions should always be followed to reduce the
risk of fire, electric shock and injury, including the
following:
1. Adult setup is required.
2. Do not place this product on unstable shelves,
stands, tables or other surfaces.
3. Children should be supervised to ensure that
they do not play with the product.
4. The product is not intended for use by persons
(including children) with reduced physical,
extension or mental capabilities, or
lack of experience and knowledge, unless
they have been given supervision or
instruction concerning use of the appliance by a
person responsible for their safety.
5. Do not use the motion extension ringer in the
following areas that may cause deformation,
malfunction, or operational failure:
• under direct sunlight;
• areas exposed to grease or steam, such as
kitchens;
• near fire or heating devices;
• areas subject to extreme temperature
changes, such as next to air conditioners;
• areas with IR-opaque or reflective objects
that can block IR energy that are needed for
detection;
• areas where the temperature is affected by
strong illuminating objects (such as halogen
lights).
SAVE THESE INSTRUCTIONS
Battery
• CAUTION: Use only the battery indicated in this
manual. There may be a risk of explosion if a
wrong type of battery is used for the extension
ringer unit.
• Do not dispose of the battery in a fire. Check
with local waste management codes for special
disposal instructions.
• Do not open or mutilate the battery. Released
electrolyte is corrosive and may cause burns or
injury to the eyes or skin. The electrolyte may be
toxic if swallowed.
• Exercise care in handling battery in order not to
create a short circuit with conductive materials.
What’s in the box
Your product package contains the following
items. Save your sales receipt and original
packaging in the event warranty service is
necessary.
SOS pendant overview
1
2
3
4
1 – LED (red)
• Steadilyonwhenreceivingan
emergency.
• Flashesduringregistration.
• FlashesslowlywhentheSOSpendantis
outofrange.
2 – Main key ( )
• Presstoenteremergencycallmode.
1
2
3
4
3 – Sub key (CANCEL)
• Presstocancelemergencycallmode.
• Pressandholdtoentertheregistration
mode.
4 – Screw
• Unscrewittoopenthebackcabinet.
• Tightenittoclosethebackcabinet.
Before use
Add and register an SOS pendant
Add your new VS015 extension ringer to your
telephone base. Each new SOS pendant must
be registered with the telephone base before
use.
Register an SOS pendant:
1. Make sure the SOS pendant is powered
on with battery before registering it to the
telephone base.
2. Place your telephone base into pairing
mode as per the instructions in your
telephone user guide.
3. Press and hold the CANCEL button (sub
key) on the back of the SOS pendant
until the red LED light flashes. The
SOS pendant is now registering to the
telephone base.
Replace battery
The battery is pre-installed in your VS015 SOS
pendant. However, when the battery is low,
you will need to replace it with a new battery.
1. Unscrew the screw on the back cabinet to
open it.
2. Flip open the battery compartment cover
and take out the old battery.
User’s manual
SOS Pendant CR123A Battery
Strap
VS015
SOS Pendant
for use with compatible
VTech telephone system
For product support
please call: 1 300 369 193

Important safety instructions
When using your equipment, basic safety
precautions should always be followed to reduce the
risk of fire, electric shock and injury, including the
following:
1. Adult setup is required.
2. Do not place this product on unstable shelves,
stands, tables or other surfaces.
3. Children should be supervised to ensure that
they do not play with the product.
4. The product is not intended for use by persons
(including children) with reduced physical,
extension or mental capabilities, or
lack of experience and knowledge, unless
they have been given supervision or
instruction concerning use of the appliance by a
person responsible for their safety.
5. Do not use the motion extension ringer in the
following areas that may cause deformation,
malfunction, or operational failure:
• under direct sunlight;
• areas exposed to grease or steam, such as
kitchens;
• near fire or heating devices;
• areas subject to extreme temperature
changes, such as next to air conditioners;
• areas with IR-opaque or reflective objects
that can block IR energy that are needed for
detection;
• areas where the temperature is affected by
strong illuminating objects (such as halogen
lights).
SAVE THESE INSTRUCTIONS
Battery
• CAUTION: Use only the battery indicated in this
manual. There may be a risk of explosion if a
wrong type of battery is used for the extension
ringer unit.
• Do not dispose of the battery in a fire. Check
with local waste management codes for special
disposal instructions.
• Do not open or mutilate the battery. Released
electrolyte is corrosive and may cause burns or
injury to the eyes or skin. The electrolyte may be
toxic if swallowed.
• Exercise care in handling battery in order not to
create a short circuit with conductive materials.
What’s in the box
Your product package contains the following
items. Save your sales receipt and original
packaging in the event warranty service is
necessary.
SOS pendant overview
1
2
3
4
1 – LED (red)
• Steadilyonwhenreceivingan
emergency.
• Flashesduringregistration.
• FlashesslowlywhentheSOSpendantis
outofrange.
2 – Main key ( )
• Presstoenteremergencycallmode.
1
2
3
4
3 – Sub key (CANCEL)
• Presstocancelemergencycallmode.
• Pressandholdtoentertheregistration
mode.
4 – Screw
• Unscrewittoopenthebackcabinet.
• Tightenittoclosethebackcabinet.
Before use
Add and register an SOS pendant
Add your new VS015 extension ringer to your
telephone base. Each new SOS pendant must
be registered with the telephone base before
use.
Register an SOS pendant:
1. Make sure the SOS pendant is powered
on with battery before registering it to the
telephone base.
2. Place your telephone base into pairing
mode as per the instructions in your
telephone user guide.
3. Press and hold the CANCEL button (sub
key) on the back of the SOS pendant
until the red LED light flashes. The
SOS pendant is now registering to the
telephone base.
Replace battery
The battery is pre-installed in your VS015 SOS
pendant. However, when the battery is low,
you will need to replace it with a new battery.
1. Unscrew the screw on the back cabinet to
open it.
2. Flip open the battery compartment cover
and take out the old battery.
User’s manual
SOS Pendant CR123A Battery
Strap
VS015
SOS Pendant
for use with compatible
VTech telephone system
For product support
please call: 1 300 369 193

3. Insert new battery into battery
compartment, and matching the polarity
markings (+ and -) inside it.
4. Close the battery compartment cover.
4. Close the battery compartment cover.
• CAUTION: Because of the waterproof function,
please make sure the back cabinet is not
deformed during or after replacement.
Replacing an SOS pendant
If you have purchased this new VS015
accessory SOS pendant to replace an old
SOS pendant, you must deregister the
registered SOS pendant first, and then
register this new SOS pendant to your
telephone base.
Deregister an SOS pendant or all SOS
pendants:
• Refer to the User’s manual of your
telephone system to deregister an SOS
pendant or all SOS pendants.
Installation options
After the registration is complete, you can press the
main key to start an emergency call.
We recommend you install the SOS pendant in
places where it is easy-to-reach and an emergency
situation is likely to occur, for example, bedside,
dressing room, bathroom, and toilet.
Make sure the SOS pendant is not far away from
the 17450 telephone base to which it is registered.
The connection signal strength is dependent on the
distance to the telephone base unit.
General product care
Taking care of your SOS pendant
Your SOS pendant contains sophisticated electronic
and optical parts, so it must be treated with care.
Avoid rough treatment
Place the SOS pendant down gently. Save the
original packing materials to protect your SOS
pendant if you ever need to ship it.
Avoid water
Your SOS pendant can be damaged if it gets wet.
Do not use the SOS pendant outdoors in the rain,
or handle it with wet hands. Do not install the SOS
pendant near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power
surges harmful to electronic equipment. For your
own safety, take caution when using electrical
appliances during storms.
Cleaning your SOS pendant
Your SOS pendant has a durable plastic casing that
should retain its luster for many years. Clean it only
with a dry non-abrasive cloth. Do not use
dampened cloth or cleaning solvents of any kind.
Storage
When you are not going to use the SOS pendant
for some time, remove the battery from the SOS
pendant. Store the SOS pendant in a cool and
dry place.
Frequently asked questions
Below are the questions most frequently asked
about the SOS pendant.
The SOS
pendant
doesn’t work
with the
telephone
system
equipment.
• Make sure the AAA alkaline
batteries are installed.
• The SOS pendant may
be deregistered from your
telephone system. Refer to Add
and register an SOS pendant
and register the SOS pendant
back.
• The SOS pendant may be out of
range. Move the SOS pendant
closer to your telephone system.
• If the previous suggestions
do not work, deregister all
devices and register them to the
telephone base again.
Technical specifications
Frequency
control
Crystal controlled PLL
synthesizer
Transmit
frequency
1881.792 MHz - 1897.344 MHz
Channels 10
Nominal
effective range
Actual operating range may
vary according to environment
conditions at the time of use.
Battery CR123A Lithium battery,
3V DC 1400mAh
Disclaimer
This product is not designed for security purposes.
When properly installed and maintained, this
product may in some cases reduce the risk of
burglary, fire, robbery or other events occurring
without providing an alarm. VTech is not responsible
for losses, injury, or damage resulting from the use
of this product.
Customer service &
Product warranty
IMPORTANT
Please retain this booklet with your sales receipt as
proof of the date of purchase.
Customer Service
If you require assistance in operating this product
please call the TecHelp Information Line on
1300 369 193 or contact VTech by e-mail at:
tcpsuppor[email protected].
If you are trying to access a Telephone Network
Service and require assistance specifically related
to the network service or would like to subscribe to
the service, contact your service provider.
Voluntary Product Warranty
In addition to your Statutory Rights and subject
to the conditions below, VTech warrants that this
product will be free from any defect in materials or
workmanship under conditions of normal use for a
period of 12 months from date of purchase.
VTech do not warrant that the product will be free
from defects if defects are caused by an accident,
misuse, abuse, improper installation or operation,
vermin infestations, lack of reasonable care,
unauthorised modification, loss of parts, tampering
or attempted repair by a person not authorised by
VTech; or where the product has been damaged by
lightning or a mains power surge.
Where a valid claim is made under this Voluntary
Product Warranty, VTech will, at no cost to you,
repair or replace the product within a reasonable
time. Subject to your Statutory Rights, if your claim
under this Voluntary Product Warranty is not valid,
you may be charged a fee under this Voluntary
Product Warranty for the service and for any direct
costs associated with having the product delivered
for service.
To make a claim under this Voluntary Product
Warranty you must call the TecHelp Information
Line on 1300 369 193 or contact VTech by e-mail
at: tcpsuppor[email protected] where a Customer
Service Representative will inform you of the product
return process. You will need to ensure that:
You provide proof of purchase;
Your product is suitably packaged (original
packaging is not required); and
You have included all components from the original
purchase.
For your records
Date of purchase:
_______________________________
Place of purchase:
_______________________________
Serial number:
_______________________________
For Voluntary Product Warranty purposes proof of
purchase is required so please keep your receipt.
The benefits conferred by this Voluntary Product
Warranty are in addition to other rights and remedies
that are available to you under law, which cannot be
excluded. The processes for this Voluntary Product
Warranty in no way limit your rights which arise as a
result of your Statutory Rights.
This Voluntary Product Warranty is given by:
VTech Telecommunications (Australia) Pty Ltd ABN
70 136 672 627
Address: 24 Gilby Road, Mount Waverley 3149
IMPORTANT NOTE: THIS IS NOT A PRODUCT
RETURN OR SERVICE ADDRESS – PLEASE
CONTACT TECHELP BY PHONE OR EMAIL
FOR PRODUCT AND WARRANTY SUPPORT.
NO LIABILITY WILL BE ACCEPTED BY
VTECH FOR PRODUCTS RETURNED TO THIS
ADDRESS UNDER THIS VOLUNTARY PRODUCT
WARRANTY.
Phone number: 1300 369 193
Email address: [e-mail]
Statutory Rights
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not
amount to a major failure.
Vtech Telecommunications (Australia) Pty Ltd.
A member of THE VTECH GROUP OF COMPANIES.
VTech is a registered trademark of VTech Holdings Limited.
Specifications are subject to change without notice.
© 2018 VTech Telecommunications (Australia).
All rights reserved. Version 1 08/18.

3. Insert new battery into battery
compartment, and matching the polarity
markings (+ and -) inside it.
4. Close the battery compartment cover.
4. Close the battery compartment cover.
• CAUTION: Because of the waterproof function,
please make sure the back cabinet is not
deformed during or after replacement.
Replacing an SOS pendant
If you have purchased this new VS015
accessory SOS pendant to replace an old
SOS pendant, you must deregister the
registered SOS pendant first, and then
register this new SOS pendant to your
telephone base.
Deregister an SOS pendant or all SOS
pendants:
• Refer to the User’s manual of your
telephone system to deregister an SOS
pendant or all SOS pendants.
Installation options
After the registration is complete, you can press the
main key to start an emergency call.
We recommend you install the SOS pendant in
places where it is easy-to-reach and an emergency
situation is likely to occur, for example, bedside,
dressing room, bathroom, and toilet.
Make sure the SOS pendant is not far away from
the 17450 telephone base to which it is registered.
The connection signal strength is dependent on the
distance to the telephone base unit.
General product care
Taking care of your SOS pendant
Your SOS pendant contains sophisticated electronic
and optical parts, so it must be treated with care.
Avoid rough treatment
Place the SOS pendant down gently. Save the
original packing materials to protect your SOS
pendant if you ever need to ship it.
Avoid water
Your SOS pendant can be damaged if it gets wet.
Do not use the SOS pendant outdoors in the rain,
or handle it with wet hands. Do not install the SOS
pendant near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power
surges harmful to electronic equipment. For your
own safety, take caution when using electrical
appliances during storms.
Cleaning your SOS pendant
Your SOS pendant has a durable plastic casing that
should retain its luster for many years. Clean it only
with a dry non-abrasive cloth. Do not use
dampened cloth or cleaning solvents of any kind.
Storage
When you are not going to use the SOS pendant
for some time, remove the battery from the SOS
pendant. Store the SOS pendant in a cool and
dry place.
Frequently asked questions
Below are the questions most frequently asked
about the SOS pendant.
The SOS
pendant
doesn’t work
with the
telephone
system
equipment.
• Make sure the AAA alkaline
batteries are installed.
• The SOS pendant may
be deregistered from your
telephone system. Refer to Add
and register an SOS pendant
and register the SOS pendant
back.
• The SOS pendant may be out of
range. Move the SOS pendant
closer to your telephone system.
• If the previous suggestions
do not work, deregister all
devices and register them to the
telephone base again.
Technical specifications
Frequency
control
Crystal controlled PLL
synthesizer
Transmit
frequency
1881.792 MHz - 1897.344 MHz
Channels 10
Nominal
effective range
Actual operating range may
vary according to environment
conditions at the time of use.
Battery CR123A Lithium battery,
3V DC 1400mAh
Disclaimer
This product is not designed for security purposes.
When properly installed and maintained, this
product may in some cases reduce the risk of
burglary, fire, robbery or other events occurring
without providing an alarm. VTech is not responsible
for losses, injury, or damage resulting from the use
of this product.
Customer service &
Product warranty
IMPORTANT
Please retain this booklet with your sales receipt as
proof of the date of purchase.
Customer Service
If you require assistance in operating this product
please call the TecHelp Information Line on
1300 369 193 or contact VTech by e-mail at:
tcpsuppor[email protected].
If you are trying to access a Telephone Network
Service and require assistance specifically related
to the network service or would like to subscribe to
the service, contact your service provider.
Voluntary Product Warranty
In addition to your Statutory Rights and subject
to the conditions below, VTech warrants that this
product will be free from any defect in materials or
workmanship under conditions of normal use for a
period of 12 months from date of purchase.
VTech do not warrant that the product will be free
from defects if defects are caused by an accident,
misuse, abuse, improper installation or operation,
vermin infestations, lack of reasonable care,
unauthorised modification, loss of parts, tampering
or attempted repair by a person not authorised by
VTech; or where the product has been damaged by
lightning or a mains power surge.
Where a valid claim is made under this Voluntary
Product Warranty, VTech will, at no cost to you,
repair or replace the product within a reasonable
time. Subject to your Statutory Rights, if your claim
under this Voluntary Product Warranty is not valid,
you may be charged a fee under this Voluntary
Product Warranty for the service and for any direct
costs associated with having the product delivered
for service.
To make a claim under this Voluntary Product
Warranty you must call the TecHelp Information
Line on 1300 369 193 or contact VTech by e-mail
at: tcpsuppor[email protected] where a Customer
Service Representative will inform you of the product
return process. You will need to ensure that:
You provide proof of purchase;
Your product is suitably packaged (original
packaging is not required); and
You have included all components from the original
purchase.
For your records
Date of purchase:
_______________________________
Place of purchase:
_______________________________
Serial number:
_______________________________
For Voluntary Product Warranty purposes proof of
purchase is required so please keep your receipt.
The benefits conferred by this Voluntary Product
Warranty are in addition to other rights and remedies
that are available to you under law, which cannot be
excluded. The processes for this Voluntary Product
Warranty in no way limit your rights which arise as a
result of your Statutory Rights.
This Voluntary Product Warranty is given by:
VTech Telecommunications (Australia) Pty Ltd ABN
70 136 672 627
Address: 24 Gilby Road, Mount Waverley 3149
IMPORTANT NOTE: THIS IS NOT A PRODUCT
RETURN OR SERVICE ADDRESS – PLEASE
CONTACT TECHELP BY PHONE OR EMAIL
FOR PRODUCT AND WARRANTY SUPPORT.
NO LIABILITY WILL BE ACCEPTED BY
VTECH FOR PRODUCTS RETURNED TO THIS
ADDRESS UNDER THIS VOLUNTARY PRODUCT
WARRANTY.
Phone number: 1300 369 193
Email address: [e-mail]
Statutory Rights
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not
amount to a major failure.
Vtech Telecommunications (Australia) Pty Ltd.
A member of THE VTECH GROUP OF COMPANIES.
VTech is a registered trademark of VTech Holdings Limited.
Specifications are subject to change without notice.
© 2018 VTech Telecommunications (Australia).
All rights reserved. Version 1 08/18.

3. Insert new battery into battery
compartment, and matching the polarity
markings (+ and -) inside it.
4. Close the battery compartment cover.
4. Close the battery compartment cover.
• CAUTION: Because of the waterproof function,
please make sure the back cabinet is not
deformed during or after replacement.
Replacing an SOS pendant
If you have purchased this new VS015
accessory SOS pendant to replace an old
SOS pendant, you must deregister the
registered SOS pendant first, and then
register this new SOS pendant to your
telephone base.
Deregister an SOS pendant or all SOS
pendants:
• Refer to the User’s manual of your
telephone system to deregister an SOS
pendant or all SOS pendants.
Installation options
After the registration is complete, you can press the
main key to start an emergency call.
We recommend you install the SOS pendant in
places where it is easy-to-reach and an emergency
situation is likely to occur, for example, bedside,
dressing room, bathroom, and toilet.
Make sure the SOS pendant is not far away from
the 17450 telephone base to which it is registered.
The connection signal strength is dependent on the
distance to the telephone base unit.
General product care
Taking care of your SOS pendant
Your SOS pendant contains sophisticated electronic
and optical parts, so it must be treated with care.
Avoid rough treatment
Place the SOS pendant down gently. Save the
original packing materials to protect your SOS
pendant if you ever need to ship it.
Avoid water
Your SOS pendant can be damaged if it gets wet.
Do not use the SOS pendant outdoors in the rain,
or handle it with wet hands. Do not install the SOS
pendant near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power
surges harmful to electronic equipment. For your
own safety, take caution when using electrical
appliances during storms.
Cleaning your SOS pendant
Your SOS pendant has a durable plastic casing that
should retain its luster for many years. Clean it only
with a dry non-abrasive cloth. Do not use
dampened cloth or cleaning solvents of any kind.
Storage
When you are not going to use the SOS pendant
for some time, remove the battery from the SOS
pendant. Store the SOS pendant in a cool and
dry place.
Frequently asked questions
Below are the questions most frequently asked
about the SOS pendant.
The SOS
pendant
doesn’t work
with the
telephone
system
equipment.
• Make sure the AAA alkaline
batteries are installed.
• The SOS pendant may
be deregistered from your
telephone system. Refer to Add
and register an SOS pendant
and register the SOS pendant
back.
• The SOS pendant may be out of
range. Move the SOS pendant
closer to your telephone system.
• If the previous suggestions
do not work, deregister all
devices and register them to the
telephone base again.
Technical specifications
Frequency
control
Crystal controlled PLL
synthesizer
Transmit
frequency
1881.792 MHz - 1897.344 MHz
Channels 10
Nominal
effective range
Actual operating range may
vary according to environment
conditions at the time of use.
Battery CR123A Lithium battery,
3V DC 1400mAh
Disclaimer
This product is not designed for security purposes.
When properly installed and maintained, this
product may in some cases reduce the risk of
burglary, fire, robbery or other events occurring
without providing an alarm. VTech is not responsible
for losses, injury, or damage resulting from the use
of this product.
Customer service &
Product warranty
IMPORTANT
Please retain this booklet with your sales receipt as
proof of the date of purchase.
Customer Service
If you require assistance in operating this product
please call the TecHelp Information Line on
1300 369 193 or contact VTech by e-mail at:
tcpsuppor[email protected].
If you are trying to access a Telephone Network
Service and require assistance specifically related
to the network service or would like to subscribe to
the service, contact your service provider.
Voluntary Product Warranty
In addition to your Statutory Rights and subject
to the conditions below, VTech warrants that this
product will be free from any defect in materials or
workmanship under conditions of normal use for a
period of 12 months from date of purchase.
VTech do not warrant that the product will be free
from defects if defects are caused by an accident,
misuse, abuse, improper installation or operation,
vermin infestations, lack of reasonable care,
unauthorised modification, loss of parts, tampering
or attempted repair by a person not authorised by
VTech; or where the product has been damaged by
lightning or a mains power surge.
Where a valid claim is made under this Voluntary
Product Warranty, VTech will, at no cost to you,
repair or replace the product within a reasonable
time. Subject to your Statutory Rights, if your claim
under this Voluntary Product Warranty is not valid,
you may be charged a fee under this Voluntary
Product Warranty for the service and for any direct
costs associated with having the product delivered
for service.
To make a claim under this Voluntary Product
Warranty you must call the TecHelp Information
Line on 1300 369 193 or contact VTech by e-mail
at: tcpsuppor[email protected] where a Customer
Service Representative will inform you of the product
return process. You will need to ensure that:
You provide proof of purchase;
Your product is suitably packaged (original
packaging is not required); and
You have included all components from the original
purchase.
For your records
Date of purchase:
_______________________________
Place of purchase:
_______________________________
Serial number:
_______________________________
For Voluntary Product Warranty purposes proof of
purchase is required so please keep your receipt.
The benefits conferred by this Voluntary Product
Warranty are in addition to other rights and remedies
that are available to you under law, which cannot be
excluded. The processes for this Voluntary Product
Warranty in no way limit your rights which arise as a
result of your Statutory Rights.
This Voluntary Product Warranty is given by:
VTech Telecommunications (Australia) Pty Ltd ABN
70 136 672 627
Address: 24 Gilby Road, Mount Waverley 3149
IMPORTANT NOTE: THIS IS NOT A PRODUCT
RETURN OR SERVICE ADDRESS – PLEASE
CONTACT TECHELP BY PHONE OR EMAIL
FOR PRODUCT AND WARRANTY SUPPORT.
NO LIABILITY WILL BE ACCEPTED BY
VTECH FOR PRODUCTS RETURNED TO THIS
ADDRESS UNDER THIS VOLUNTARY PRODUCT
WARRANTY.
Phone number: 1300 369 193
Email address: [e-mail]
Statutory Rights
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not
amount to a major failure.
Vtech Telecommunications (Australia) Pty Ltd.
A member of THE VTECH GROUP OF COMPANIES.
VTech is a registered trademark of VTech Holdings Limited.
Specifications are subject to change without notice.
© 2018 VTech Telecommunications (Australia).
All rights reserved. Version 1 08/18.

3. Insert new battery into battery
compartment, and matching the polarity
markings (+ and -) inside it.
4. Close the battery compartment cover.
4. Close the battery compartment cover.
• CAUTION: Because of the waterproof function,
please make sure the back cabinet is not
deformed during or after replacement.
Replacing an SOS pendant
If you have purchased this new VS015
accessory SOS pendant to replace an old
SOS pendant, you must deregister the
registered SOS pendant first, and then
register this new SOS pendant to your
telephone base.
Deregister an SOS pendant or all SOS
pendants:
• Refer to the User’s manual of your
telephone system to deregister an SOS
pendant or all SOS pendants.
Installation options
After the registration is complete, you can press the
main key to start an emergency call.
We recommend you install the SOS pendant in
places where it is easy-to-reach and an emergency
situation is likely to occur, for example, bedside,
dressing room, bathroom, and toilet.
Make sure the SOS pendant is not far away from
the 17450 telephone base to which it is registered.
The connection signal strength is dependent on the
distance to the telephone base unit.
General product care
Taking care of your SOS pendant
Your SOS pendant contains sophisticated electronic
and optical parts, so it must be treated with care.
Avoid rough treatment
Place the SOS pendant down gently. Save the
original packing materials to protect your SOS
pendant if you ever need to ship it.
Avoid water
Your SOS pendant can be damaged if it gets wet.
Do not use the SOS pendant outdoors in the rain,
or handle it with wet hands. Do not install the SOS
pendant near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power
surges harmful to electronic equipment. For your
own safety, take caution when using electrical
appliances during storms.
Cleaning your SOS pendant
Your SOS pendant has a durable plastic casing that
should retain its luster for many years. Clean it only
with a dry non-abrasive cloth. Do not use
dampened cloth or cleaning solvents of any kind.
Storage
When you are not going to use the SOS pendant
for some time, remove the battery from the SOS
pendant. Store the SOS pendant in a cool and
dry place.
Frequently asked questions
Below are the questions most frequently asked
about the SOS pendant.
The SOS
pendant
doesn’t work
with the
telephone
system
equipment.
• Make sure the AAA alkaline
batteries are installed.
• The SOS pendant may
be deregistered from your
telephone system. Refer to Add
and register an SOS pendant
and register the SOS pendant
back.
• The SOS pendant may be out of
range. Move the SOS pendant
closer to your telephone system.
• If the previous suggestions
do not work, deregister all
devices and register them to the
telephone base again.
Technical specifications
Frequency
control
Crystal controlled PLL
synthesizer
Transmit
frequency
1881.792 MHz - 1897.344 MHz
Channels 10
Nominal
effective range
Actual operating range may
vary according to environment
conditions at the time of use.
Battery CR123A Lithium battery,
3V DC 1400mAh
Disclaimer
This product is not designed for security purposes.
When properly installed and maintained, this
product may in some cases reduce the risk of
burglary, fire, robbery or other events occurring
without providing an alarm. VTech is not responsible
for losses, injury, or damage resulting from the use
of this product.
Customer service &
Product warranty
IMPORTANT
Please retain this booklet with your sales receipt as
proof of the date of purchase.
Customer Service
If you require assistance in operating this product
please call the TecHelp Information Line on
1300 369 193 or contact VTech by e-mail at:
tcpsuppor[email protected].
If you are trying to access a Telephone Network
Service and require assistance specifically related
to the network service or would like to subscribe to
the service, contact your service provider.
Voluntary Product Warranty
In addition to your Statutory Rights and subject
to the conditions below, VTech warrants that this
product will be free from any defect in materials or
workmanship under conditions of normal use for a
period of 12 months from date of purchase.
VTech do not warrant that the product will be free
from defects if defects are caused by an accident,
misuse, abuse, improper installation or operation,
vermin infestations, lack of reasonable care,
unauthorised modification, loss of parts, tampering
or attempted repair by a person not authorised by
VTech; or where the product has been damaged by
lightning or a mains power surge.
Where a valid claim is made under this Voluntary
Product Warranty, VTech will, at no cost to you,
repair or replace the product within a reasonable
time. Subject to your Statutory Rights, if your claim
under this Voluntary Product Warranty is not valid,
you may be charged a fee under this Voluntary
Product Warranty for the service and for any direct
costs associated with having the product delivered
for service.
To make a claim under this Voluntary Product
Warranty you must call the TecHelp Information
Line on 1300 369 193 or contact VTech by e-mail
at: tcpsuppor[email protected] where a Customer
Service Representative will inform you of the product
return process. You will need to ensure that:
You provide proof of purchase;
Your product is suitably packaged (original
packaging is not required); and
You have included all components from the original
purchase.
For your records
Date of purchase:
_______________________________
Place of purchase:
_______________________________
Serial number:
_______________________________
For Voluntary Product Warranty purposes proof of
purchase is required so please keep your receipt.
The benefits conferred by this Voluntary Product
Warranty are in addition to other rights and remedies
that are available to you under law, which cannot be
excluded. The processes for this Voluntary Product
Warranty in no way limit your rights which arise as a
result of your Statutory Rights.
This Voluntary Product Warranty is given by:
VTech Telecommunications (Australia) Pty Ltd ABN
70 136 672 627
Address: 24 Gilby Road, Mount Waverley 3149
IMPORTANT NOTE: THIS IS NOT A PRODUCT
RETURN OR SERVICE ADDRESS – PLEASE
CONTACT TECHELP BY PHONE OR EMAIL
FOR PRODUCT AND WARRANTY SUPPORT.
NO LIABILITY WILL BE ACCEPTED BY
VTECH FOR PRODUCTS RETURNED TO THIS
ADDRESS UNDER THIS VOLUNTARY PRODUCT
WARRANTY.
Phone number: 1300 369 193
Email address: [e-mail]
Statutory Rights
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not
amount to a major failure.
Vtech Telecommunications (Australia) Pty Ltd.
A member of THE VTECH GROUP OF COMPANIES.
VTech is a registered trademark of VTech Holdings Limited.
Specifications are subject to change without notice.
© 2018 VTech Telecommunications (Australia).
All rights reserved. Version 1 08/18.

3. Insert new battery into battery
compartment, and matching the polarity
markings (+ and -) inside it.
4. Close the battery compartment cover.
4. Close the battery compartment cover.
• CAUTION: Because of the waterproof function,
please make sure the back cabinet is not
deformed during or after replacement.
Replacing an SOS pendant
If you have purchased this new VS015
accessory SOS pendant to replace an old
SOS pendant, you must deregister the
registered SOS pendant first, and then
register this new SOS pendant to your
telephone base.
Deregister an SOS pendant or all SOS
pendants:
• Refer to the User’s manual of your
telephone system to deregister an SOS
pendant or all SOS pendants.
Installation options
After the registration is complete, you can press the
main key to start an emergency call.
We recommend you install the SOS pendant in
places where it is easy-to-reach and an emergency
situation is likely to occur, for example, bedside,
dressing room, bathroom, and toilet.
Make sure the SOS pendant is not far away from
the 17450 telephone base to which it is registered.
The connection signal strength is dependent on the
distance to the telephone base unit.
General product care
Taking care of your SOS pendant
Your SOS pendant contains sophisticated electronic
and optical parts, so it must be treated with care.
Avoid rough treatment
Place the SOS pendant down gently. Save the
original packing materials to protect your SOS
pendant if you ever need to ship it.
Avoid water
Your SOS pendant can be damaged if it gets wet.
Do not use the SOS pendant outdoors in the rain,
or handle it with wet hands. Do not install the SOS
pendant near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power
surges harmful to electronic equipment. For your
own safety, take caution when using electrical
appliances during storms.
Cleaning your SOS pendant
Your SOS pendant has a durable plastic casing that
should retain its luster for many years. Clean it only
with a dry non-abrasive cloth. Do not use
dampened cloth or cleaning solvents of any kind.
Storage
When you are not going to use the SOS pendant
for some time, remove the battery from the SOS
pendant. Store the SOS pendant in a cool and
dry place.
Frequently asked questions
Below are the questions most frequently asked
about the SOS pendant.
The SOS
pendant
doesn’t work
with the
telephone
system
equipment.
• Make sure the AAA alkaline
batteries are installed.
• The SOS pendant may
be deregistered from your
telephone system. Refer to Add
and register an SOS pendant
and register the SOS pendant
back.
• The SOS pendant may be out of
range. Move the SOS pendant
closer to your telephone system.
• If the previous suggestions
do not work, deregister all
devices and register them to the
telephone base again.
Technical specifications
Frequency
control
Crystal controlled PLL
synthesizer
Transmit
frequency
1881.792 MHz - 1897.344 MHz
Channels 10
Nominal
effective range
Actual operating range may
vary according to environment
conditions at the time of use.
Battery CR123A Lithium battery,
3V DC 1400mAh
Disclaimer
This product is not designed for security purposes.
When properly installed and maintained, this
product may in some cases reduce the risk of
burglary, fire, robbery or other events occurring
without providing an alarm. VTech is not responsible
for losses, injury, or damage resulting from the use
of this product.
Customer service &
Product warranty
IMPORTANT
Please retain this booklet with your sales receipt as
proof of the date of purchase.
Customer Service
If you require assistance in operating this product
please call the TecHelp Information Line on
1300 369 193 or contact VTech by e-mail at:
tcpsuppor[email protected].
If you are trying to access a Telephone Network
Service and require assistance specifically related
to the network service or would like to subscribe to
the service, contact your service provider.
Voluntary Product Warranty
In addition to your Statutory Rights and subject
to the conditions below, VTech warrants that this
product will be free from any defect in materials or
workmanship under conditions of normal use for a
period of 12 months from date of purchase.
VTech do not warrant that the product will be free
from defects if defects are caused by an accident,
misuse, abuse, improper installation or operation,
vermin infestations, lack of reasonable care,
unauthorised modification, loss of parts, tampering
or attempted repair by a person not authorised by
VTech; or where the product has been damaged by
lightning or a mains power surge.
Where a valid claim is made under this Voluntary
Product Warranty, VTech will, at no cost to you,
repair or replace the product within a reasonable
time. Subject to your Statutory Rights, if your claim
under this Voluntary Product Warranty is not valid,
you may be charged a fee under this Voluntary
Product Warranty for the service and for any direct
costs associated with having the product delivered
for service.
To make a claim under this Voluntary Product
Warranty you must call the TecHelp Information
Line on 1300 369 193 or contact VTech by e-mail
at: tcpsuppor[email protected] where a Customer
Service Representative will inform you of the product
return process. You will need to ensure that:
You provide proof of purchase;
Your product is suitably packaged (original
packaging is not required); and
You have included all components from the original
purchase.
For your records
Date of purchase:
_______________________________
Place of purchase:
_______________________________
Serial number:
_______________________________
For Voluntary Product Warranty purposes proof of
purchase is required so please keep your receipt.
The benefits conferred by this Voluntary Product
Warranty are in addition to other rights and remedies
that are available to you under law, which cannot be
excluded. The processes for this Voluntary Product
Warranty in no way limit your rights which arise as a
result of your Statutory Rights.
This Voluntary Product Warranty is given by:
VTech Telecommunications (Australia) Pty Ltd ABN
70 136 672 627
Address: 24 Gilby Road, Mount Waverley 3149
IMPORTANT NOTE: THIS IS NOT A PRODUCT
RETURN OR SERVICE ADDRESS – PLEASE
CONTACT TECHELP BY PHONE OR EMAIL
FOR PRODUCT AND WARRANTY SUPPORT.
NO LIABILITY WILL BE ACCEPTED BY
VTECH FOR PRODUCTS RETURNED TO THIS
ADDRESS UNDER THIS VOLUNTARY PRODUCT
WARRANTY.
Phone number: 1300 369 193
Email address: tcpsuppor[email protected]
Statutory Rights
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not
amount to a major failure.
Vtech Telecommunications (Australia) Pty Ltd.
A member of THE VTECH GROUP OF COMPANIES.
VTech is a registered trademark of VTech Holdings Limited.
Specifications are subject to change without notice.
© 2018 VTech Telecommunications (Australia).
All rights reserved. Version 1 08/18.

3. Insert new battery into battery
compartment, and matching the polarity
markings (+ and -) inside it.
4. Close the battery compartment cover.
4. Close the battery compartment cover.
• CAUTION: Because of the waterproof function,
please make sure the back cabinet is not
deformed during or after replacement.
Replacing an SOS pendant
If you have purchased this new VS015
accessory SOS pendant to replace an old
SOS pendant, you must deregister the
registered SOS pendant first, and then
register this new SOS pendant to your
telephone base.
Deregister an SOS pendant or all SOS
pendants:
• Refer to the User’s manual of your
telephone system to deregister an SOS
pendant or all SOS pendants.
Installation options
After the registration is complete, you can press the
main key to start an emergency call.
We recommend you install the SOS pendant in
places where it is easy-to-reach and an emergency
situation is likely to occur, for example, bedside,
dressing room, bathroom, and toilet.
Make sure the SOS pendant is not far away from
the 17450 telephone base to which it is registered.
The connection signal strength is dependent on the
distance to the telephone base unit.
General product care
Taking care of your SOS pendant
Your SOS pendant contains sophisticated electronic
and optical parts, so it must be treated with care.
Avoid rough treatment
Place the SOS pendant down gently. Save the
original packing materials to protect your SOS
pendant if you ever need to ship it.
Avoid water
Your SOS pendant can be damaged if it gets wet.
Do not use the SOS pendant outdoors in the rain,
or handle it with wet hands. Do not install the SOS
pendant near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power
surges harmful to electronic equipment. For your
own safety, take caution when using electrical
appliances during storms.
Cleaning your SOS pendant
Your SOS pendant has a durable plastic casing that
should retain its luster for many years. Clean it only
with a dry non-abrasive cloth. Do not use
dampened cloth or cleaning solvents of any kind.
Storage
When you are not going to use the SOS pendant
for some time, remove the battery from the SOS
pendant. Store the SOS pendant in a cool and
dry place.
Frequently asked questions
Below are the questions most frequently asked
about the SOS pendant.
The SOS
pendant
doesn’t work
with the
telephone
system
equipment.
• Make sure the AAA alkaline
batteries are installed.
• The SOS pendant may
be deregistered from your
telephone system. Refer to Add
and register an SOS pendant
and register the SOS pendant
back.
• The SOS pendant may be out of
range. Move the SOS pendant
closer to your telephone system.
• If the previous suggestions
do not work, deregister all
devices and register them to the
telephone base again.
Technical specifications
Frequency
control
Crystal controlled PLL
synthesizer
Transmit
frequency
1881.792 MHz - 1897.344 MHz
Channels 10
Nominal
effective range
Actual operating range may
vary according to environment
conditions at the time of use.
Battery CR123A Lithium battery,
3V DC 1400mAh
Disclaimer
This product is not designed for security purposes.
When properly installed and maintained, this
product may in some cases reduce the risk of
burglary, fire, robbery or other events occurring
without providing an alarm. VTech is not responsible
for losses, injury, or damage resulting from the use
of this product.
Customer service &
Product warranty
IMPORTANT
Please retain this booklet with your sales receipt as
proof of the date of purchase.
Customer Service
If you require assistance in operating this product
please call the TecHelp Information Line on
1300 369 193 or contact VTech by e-mail at:
tcpsuppor[email protected].
If you are trying to access a Telephone Network
Service and require assistance specifically related
to the network service or would like to subscribe to
the service, contact your service provider.
Voluntary Product Warranty
In addition to your Statutory Rights and subject
to the conditions below, VTech warrants that this
product will be free from any defect in materials or
workmanship under conditions of normal use for a
period of 12 months from date of purchase.
VTech do not warrant that the product will be free
from defects if defects are caused by an accident,
misuse, abuse, improper installation or operation,
vermin infestations, lack of reasonable care,
unauthorised modification, loss of parts, tampering
or attempted repair by a person not authorised by
VTech; or where the product has been damaged by
lightning or a mains power surge.
Where a valid claim is made under this Voluntary
Product Warranty, VTech will, at no cost to you,
repair or replace the product within a reasonable
time. Subject to your Statutory Rights, if your claim
under this Voluntary Product Warranty is not valid,
you may be charged a fee under this Voluntary
Product Warranty for the service and for any direct
costs associated with having the product delivered
for service.
To make a claim under this Voluntary Product
Warranty you must call the TecHelp Information
Line on 1300 369 193 or contact VTech by e-mail
at: tcpsuppor[email protected] where a Customer
Service Representative will inform you of the product
return process. You will need to ensure that:
You provide proof of purchase;
Your product is suitably packaged (original
packaging is not required); and
You have included all components from the original
purchase.
For your records
Date of purchase:
_______________________________
Place of purchase:
_______________________________
Serial number:
_______________________________
For Voluntary Product Warranty purposes proof of
purchase is required so please keep your receipt.
The benefits conferred by this Voluntary Product
Warranty are in addition to other rights and remedies
that are available to you under law, which cannot be
excluded. The processes for this Voluntary Product
Warranty in no way limit your rights which arise as a
result of your Statutory Rights.
This Voluntary Product Warranty is given by:
VTech Telecommunications (Australia) Pty Ltd ABN
70 136 672 627
Address: 24 Gilby Road, Mount Waverley 3149
IMPORTANT NOTE: THIS IS NOT A PRODUCT
RETURN OR SERVICE ADDRESS – PLEASE
CONTACT TECHELP BY PHONE OR EMAIL
FOR PRODUCT AND WARRANTY SUPPORT.
NO LIABILITY WILL BE ACCEPTED BY
VTECH FOR PRODUCTS RETURNED TO THIS
ADDRESS UNDER THIS VOLUNTARY PRODUCT
WARRANTY.
Phone number: 1300 369 193
Email address: [e-mail]
Statutory Rights
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not
amount to a major failure.
Vtech Telecommunications (Australia) Pty Ltd.
A member of THE VTECH GROUP OF COMPANIES.
VTech is a registered trademark of VTech Holdings Limited.
Specifications are subject to change without notice.
© 2018 VTech Telecommunications (Australia).
All rights reserved. Version 1 08/18.