V-tech VSP735 User manual

ErisTerminal®SIP Deskset
VSP735
User Guide

2

3
Congratulations
on your purchase of this VTech product. Before using this product, please read
Important Safety Information on page 4 of this manual. Please thoroughly
read this user’s manual for all the feature operations and troubleshooting
information necessary to install and operate your product. You can also visit our
website at businessphones.vtech.com or call 1 [phone].
Please note the serial number of your product, which can be found on the back
of the deskset. Save your sales receipt and original packaging in case it is
necessary to return your telephone for warranty service.

4
Important Safety Information
This symbol is to alert you to important operating or servicing
instructions that may appear in this user’s manual. Always follow basic
safety precautions when using this product to reduce the risk of injury,
re, or electric shock.
Important safety instructions
When using your telephone equipment, basic safety precautions should always
be followed to reduce the risk of re, electric shock and injury, including the
following:
1. This product should be installed by a qualied technician.
2. This product should only be connected to the host equipment and never
directly to the network such as Public Switch Telephone Network (PSTN) or
Plain Old Telephone Services (POTS).
3. Read and understand all instructions.
4. Follow all warnings and instructions marked on the product.
5. Unplug this product from the wall outlet before cleaning. Do not use liquid or
aerosol cleaners. Use a damp cloth for cleaning.
6. Do not use this product near water such as near a bath tub, wash bowl,
kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.
7. Do not place this product on an unstable table, shelf, stand or other unstable
surfaces.
8. Slots and openings in the back or bottom of the telephone base and handset
are provided for ventilation. To protect them from overheating, these
openings must not be blocked by placing the product on a soft surface such
as a bed, sofa or rug. This product should never be placed near or over a
radiator or heat register. This product should not be placed in any area where
proper ventilation is not provided.
9. This product should be operated only from the type of power source indicated
on the marking label. If you are not sure of the type of power supplied at the
premises, consult your dealer or local power company.
10. Do not allow anything to rest on the power cord. Do not install this product
where the cord may be walked on.
11. Never push objects of any kind into this product through the slots in the
telephone base or handset because they may touch dangerous voltage
points or create a short circuit. Never spill liquid of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this product, but
take it to an authorized service facility. Opening or removing parts of the
telephone base or handset other than specied access doors may expose

5
you to dangerous voltages or other risks. Incorrect reassembling can cause
electric shock when the product is subsequently used.
13. Do not overload wall outlets and extension cords.
14. Unplug this product from the wall outlet and refer servicing to an authorized
service facility under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the
operation instructions. Improper adjustment of other controls may
result in damage and often requires extensive work by an authorized
technician to restore the product to normal operation.
E. If the product has been dropped and the telephone base and/or
handset has been damaged.
F. If the product exhibits a distinct change in performance.
15. Avoid using a telephone (other than cordless) during an electrical storm.
There is a remote risk of electric shock from lightning.
16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under
certain circumstances, a spark may be created when the adapter is plugged
into the power outlet, or when the handset is replaced in its cradle. This is a
common event associated with the closing of any electrical circuit. The user
should not plug the phone into a power outlet, and should not put a charged
handset into the cradle, if the phone is located in an environment containing
concentrations of ammable or ame-supporting gases, unless there is
adequate ventilation. A spark in such an environment could create a re or
explosion. Such environments might include: medical use of oxygen without
adequate ventilation; industrial gases (cleaning solvents; gasoline vapors;
etc.); a leak of natural gas; etc.
17. Only put the handset of your telephone next to your ear when it is in normal
talk mode.
18. The power adapters are intended to be correctly oriented in a vertical or oor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
19. Use only the power cord and batteries indicated in this manual. Do not
dispose of batteries in a re. They may explode. Check with local codes for
possible special disposal instructions.
20. For pluggable equipment, the socket-outlet shall be installed near the
equipment and shall be easily accessible.
21. In wall mounting position, make sure to mount the telephone base on the wall
by aligning the eyelets with the mounting studs of the wall plate. Then slide

6
the telephone base down on both mounting studs until it locks into place.
Refer to the full instructions in Deskset Installation in this user guide.
22. CAUTION: Keep small metallic objects such as pins and staples away from
the handset receiver.
SAVE THESE INSTRUCTIONS

7
Table of Contents
Important Safety Information
Important safety instructions.............. 4
Introduction
Deskset features................................ 9
Quick Reference Guide
Front panel features ........................ 10
Dial pad and audio keys ................. 11
Rear panel connection ports............ 11
Programmable keys......................... 12
Deskset Installation
Overview.......................................... 13
Network requirements ..................... 13
Location........................................... 14
Connecting the phone ..................... 15
Installing the phone ......................... 16
To mount the phone on the wall....... 17
Wall mount to tabletop installation... 19
Using the Phone
Idle screen....................................... 20
Idle mode screen icons.................... 20
Active call screen icons ................... 20
Programmable feature key lights..... 21
Using the menu ............................... 21
Main menu items ............................. 22
Making calls..................................... 22
Answering calls................................ 24
Putting a call on hold ....................... 25
Managing calls with FLASH............. 26
Forwarding calls .............................. 27
Transferring calls ............................. 29
Making a conference call................. 32
Setting up a Network Conference.... 33
Retrieving messages....................... 34
Using a shared line.......................... 35
Call monitoring................................. 35
Putting a shared-line call on hold .... 35
“Barging in”...................................... 36
Busy lamp eld ................................ 37
Paging ............................................. 38
Automatic Call Distribution .............. 39
Phone Features
Using the Features menu ................ 40
Navigating menus............................ 40
Using the Call menu ........................ 41
Using the local directory .................. 46
Blacklist ........................................... 49
Call history....................................... 49
Speed Dial....................................... 53
Entering speed dial numbers........... 53
ErisTerminal SIP Deskset
VSP735
User Guide

8
Cordless Headset
Registering an optional cordless
headset............................................ 54
Deregistering a cordless headset.... 55
Deregistering the cordless headset
without the deskset.......................... 55
Cordless accessory registration and
deregistration time-out..................... 55
Status
Finding the rmware version ........... 56
Conguring the Phone
Using the User Settings menu......... 57
Preferences ..................................... 58
Setting the language........................ 58
Setting the date and time................. 59
Display............................................. 60
Audio ............................................... 61
Conguring the programmable
keys ................................................. 64
WebUI
Using the WebUI ............................. 65
Status .............................................. 67
Call Settings .................................... 68
User Preferences............................. 70
Programmable Keys........................ 72
Directory .......................................... 75
Speed Dial....................................... 78
Troubleshooting
General issues................................. 79
Specications
Electrical and environmental
specications................................... 80
Soft Keys
Index of soft keys............................. 81
Special Characters
Entering special characters ............. 82
Maintenance
Taking care of your telephone ......... 83
GPL License Information
GPL code requests.......................... 84

9
Introduction
This user’s manual contains detailed instructions for using your VSP735 deskset.
Please read this user’s manual before using your telephone.
Deskset features
The VTech VSP735 deskset is full-featured SIP endpoint business phone designed
to work with popular hosted IP PBX services and on-premise SIP PBXs. Once
you have ordered and congured your PBX service, the deskset enables you to
make and receive calls as you would with any other business phone. The deskset
provides calling features such as hold, transfer, conferencing, speakerphone,
quick-dial numbers and one-touch voicemail access.
There are two ports, known as the Ethernet port and PC port, at the back of
the deskset. The Ethernet port allows the VSP735 deskset to connect to the
hosted IP PBX via a router. The PC port is for another device such as a personal
computer to connect to the local area network through the deskset.
The VSP735 deskset supports paging and call transfers between system extensions
and can connect you and two other parties on the same conference call.
The telephone also has 16 dual-function programmable keys. You or your system
administrator can program these keys for functions such as quick dial, redial, Do
Not Disturb, call forwarding, message retrieval, and call parking.
The keys can also be programmed to monitor other desksets in the system.
You can press the key for a monitored extension to answer a call at your own
deskset. The programmable keys have two-color LEDs to indicate call activity.
For more information about the programmable keys, see page 11.
The VSP735 IP Phone features include:
• Large backlit Liquid Crystal Display
• Speakerphone, Hold and Mute
• Up to 5 lines
• Up to 6 active calls
• 3-way conferencing
• 16 dual-function programmable keys
• Message Waiting alert LED
• Dual GigE Ethernet ports
• Power over Ethernet enabled
• DECT cordless headset and corded headset support
• 200-entry local directory

10
Quick Reference Guide
Front panel features
MESSAGE WAITING
indicator
Illuminates when you have
a new voice message.
Programmable keys
Can be programmed to perform various
functions or access various features.
For example:
• Press to access a line to make a call.
• Press to dial a monitored extension
or a quick-dial number.
• Press to turn a feature such as Do
Not Disturb on and off.
Key label card
To write labels, remove the plastic cover
(secured by tabs top, bottom and sides).
LOWER
Press to access the second level (alternate
function) of a programmable key.
Corded headset input (on side)
SPEAKER
Press to turn the
speakerphone on or off.
MIC
SCREEN
Displays call information,
soft key labels, and
deskset menus.
SOFT KEYS
Perform different
actions depending on
the on-screen labels.
MENU
Press to display the deskset
menu.
MESSAGE
Press to select a mailbox.
CALL HISTORY
Press to access Call History.
DIRECTORY
Press to select a Directory.
CANCEL
While in a menu, press to cancel
an operation and exit the menu.
SELECT
Press to select a menu item.
NAVIGATION KEY
While in menus, press qor pto scroll
through the menu, highlight items or
change settings. While entering names,
numbers or other text, press tor uto
move the cursor left or right.