Valet Digital User manual

Valet Digital
Back-To-Base Monitored Alarm System with
Wireless Detectors, Remote Controls
& External Siren
Designed in Australia. Made in Taiwan
I N S T R U C T I O N M A N U A L
R e v 2 . 2
Thank you for purchasing an Australian Designed product.
Please read this manual carefully before installation and
keep it in a safe place for future reference.

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Contents
CONTENTS ...............................................................................................................2
INTRODUCTION.......................................................................................................4
VALET DIGITAL 

 BACK-TO-BASE MONITORED ALARM SYSTEM ...............8
1. General System Description.............................................................................8
2. ABOUT THE VALET DIGITAL™ BACK-TO-BASE MONITORING CENTRE
(Valet MONITORING CENTRE)..........................................................................9
3. GENERAL TERMS OF SALE: .......................................................................10
4. MONITORING SERVICE PLANS ..................................................................11
5. MONITORING PLAN COSTS........................................................................12
6. AUTOMATED BILLING PROCEDURE VIA 1900 (AVAILABLE SOON)......13
7. CHANGING SYSTEM SETTINGS..................................................................13
8. Frequently Asked Questions (FAQ)................................................................13
INSTALLATION ...................................................................................................... 15
P LANNING THE I NSTALLATION ................................................................................. 15
S TEP 1: I NSTALL THE W IRELESS PIR D ETECTORS ................................................ 16
About The Wireless Passive Infrared Detector (PIRW) ......................................16
Tips for positioning............................................................................................17
Powering the Detector .......................................................................................18
Warm up period .................................................................................................18
Test Mode for the Passive Infrared detectors .....................................................19
Intelligent Power Saving and Normal Operation ...............................................19
Adjusting the sensitivity......................................................................................20
Dual Edge Sensing (DES) technology ‘explained’..............................................20
The Tamper Switch ............................................................................................23
S TEP 2: I NSTALL THE M AIN C ONTROL U NIT ........................................................... 24
S TEP 3: C HANGING Y OUR S YSTEM F ROM T HE R ESIDENTIAL T O T HE C OMMERCIAL
OR B ASIC P LANS :................................................................................................... 25
Valet Digital Main Control Unit Basic Connection Diagram.............................26
S TEP 4: C ONNECTING T O T HE VALET M ONITORING C ENTRE .............................. 27
Step A- Register Your Alarm System ..................................................................27
Step B – Add your account details......................................................................28
Step C – Add your contact details ......................................................................29
Step D- Login to the Valet Monitoring Centre...................................................30
Step E- Set Up My Sensors.................................................................................31
Step F (Optional) – Enable Patrol Guard Responses for your account ..............31
Step G- Test Your Account .................................................................................31
S TEP 5: I NSTALLING T HE E XTERNAL S IREN ........................................................... 35
OPERATION ........................................................................................................... 37
M ASTER K EYSWITCH O N M AIN C ONTROL U NIT ..................................................... 37
E XIT & E NTRY D ELAYS .......................................................................................... 37
E NTRY D ELAY (F OR U SE W ITH T HE O PTIONAL W IRELESS K EYPAD )..................... 38
R ED LED I NDICATOR M AIN C ONTROL U NIT ........................................................... 38

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R EMOTE C ONTROL F UNCTIONS .............................................................................39
ARMING AWAY M ODE ........................................................................................40
ARMING STAY M ODE .........................................................................................41
DISARMING.........................................................................................................41
PANIC M ODE ........................................................................................................41
PROGRAMMING ....................................................................................................43
A DDING N EW R EMOTES .........................................................................................44
S AFETY L OCK .........................................................................................................45
A DDING A D ETECTOR .............................................................................................46
D ELETING A D ETECTOR ..........................................................................................48
W ALK T EST M ODE .................................................................................................49
E NABLE OR D ISABLE Z ONES FOR E NTRY D ELAY ....................................................50
S TAY M ODE E NTRY G UARD S OUND .......................................................................52
A RM / D ISARM B EEPS ............................................................................................54
MAINTENANCE......................................................................................................55
Replacement batteries (when required) are available by calling 1800 050 333..55
R EAL T IME C LOCK BATTERY ...................................................................................55
M AIN C ONTROL U NIT B ACKUP B ATTERY ................................................................55
T HE R EMOTE C ONTROL .........................................................................................56
T HE W IRELESS PIR D ETECTOR .............................................................................56
Replacing the batteries.......................................................................................56
Wireless PIR Detector Battery Specifications.....................................................57
Cleaning the pyro detector.................................................................................57
Cleaning the case and lens.................................................................................57
E XTERNAL W IRELESS S IREN B ACKUP B ATTERY ....................................................58
WARRANTY & MONITORING TERMS ............................................................... 59
W ARNING L IMITATIONS & W ARRANTY ....................................................................59
A GREEMENT F OR O NLINE S ECURITY S ERVICES ....................................................61

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Introduction
Your Valet Digital alarm system is a state-of-the-art wireless security system,
designed for simple DIY (DoItYourself) installation. It is suitable for home or
business use and integrates with the Valet monitoring system for total 24-hour
protection for you, your family and your property.
Your Valet Digital alarm system connects to the Valet monitoring system
(ongoing charges apply) through a phone line connection. If an alarm is
triggered or an event occurs, you will be notified via phone, email or SMS. You
also have the option to send out a guard to inspect your premises in an alarm
event. The Valet monitoring system has a secure internet interface that you
can use to customise your system providing you with better protection and
allow you to view your system status and alarm logs from anywhere in the
world.
Valet Digital Features Include:
Features:
• Quick and Simple Do It Yourself (DIY) Installation
• Remote Controls to arm / disarm your system or send a panic alarm from
anywhere within operating range on your premises.
• The remote controls utilise Code Hopping technology to protect against scanning
and code grabbing, with more than 4 billion security combinations chosen at
random.
• 8 Zones, allowing up to 8 wireless sensor devices including smoke detectors,
passive infrared movement sensors, reed switches and impact sensors to be
utilised.
• Long-life lithium batteries used on all sensors as well as automatic low battery
warning to indicate when they need replacing.
• Tamper detection on all system parts including panel and wireless sensors.
• Extra wireless sensors are available including reed switches, smoke detectors and
shock sensors.
• Comes pre-configured to work with the Valet Monitoring Centre providing total 24
hour protection.
• External siren with Tamper protection, AC failure notification, Battery failure
notification, supervision failure notification (if the external siren does not report to
the main unit for 24hours), Powerful Siren with auto 5 minute timeout and Blue
flashing strobe for ARM, DISARM and HOME ARM visual conformation.
• Radio interference detection for maximum system integrity.

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What You Get:
Item Description Qty Image
1. Main Control Unit
The main control unit is the central processing
unit or “the brain” of the system, communicating
with all the devices and to the monitoring station
via its digital telephone dialer. Eight fully
programmable zones, each with full or part
arming modes allow you to completely customise
your system. The compact stylish design makes
for an easy and discreet installation, without any
unsightly cable or wires. The unit incorporates a
powerful internal piezo siren and a rechargeable
backup battery allowing the system to continue
to operate in the event of a complete power
failure. If a remote control is lost or damaged,
two override keys are supplied so you can
manually disarm the system via the mechanical
key switch built into the main control unit.
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2. Wireless External Siren
This unit is designed to be easily mounted under
an eave. No cabling is required between the
main control unit and the siren. Simply connect
to AC mains via the included plug pack, which is
supplied with a ready to connect cable, which is
10m in length. This unit incorporates a powerful
siren and flashing blue strobe. It receives radio
signals from the main control unit to sound upon
alarm activation, as well as provide audible
&visual arm/disarm confirmation when using the
wireless remotes or wireless keypad. When an
alarm event occurs the siren will be activated for
5 minutes. The siren is Tamper protected so if
the unit is pulled off the wall it will communicate
back to the main control unit and notify you of the
alarm event. The unit also incorporates a
rechargeable backup battery in the event of a
mains power failure. The External siren has built
in AC failure notification, backup battery failure
notification. The External siren is supervised so
in a case where the main control unit can no
longer communicate to the external siren for
greater than 24hours you will be notified. The
External Siren will beep 10 times on disarm to
indicate that the back up battery needs to be
replaced. 2 override keys are provided in case of
malfunction.
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4. Remote Controls
These two button remote controls allow you to easily
arm and disarm the system or activate the panic
facility from virtually anywhere around your premises.
These high security remote controls cannot be copied
by scanning or code grabbing. Up to 7 remote
controls can be used. Our optional Wireless Keypad
(Part: WKP) offers PIN number security and multi-
user access.
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5. Power Supplies
(AC power adapters)
The system comes with 2 x 9V AC 1Amp power
adapters. One is used to power the Main Control Unit
and charge the internal backup battery. The other
supply is used to power the Wireless External Siren
and to charge its internal backup battery.
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6. Passive Infrared Detectors
These detect any unauthorised body-heat movement
within an area, incorporating intelligent digital signal
processing (DSP) and Dual Edge Sensing (DES)
technologies. These detectors have been developed
to virtually eliminate false alarms yet still provide
maximum security. The Advanced Wireless
Supervision (AWS) technology constantly monitors
battery and tamper conditions. An innovative swivel
bracket design allows for a quick and simple
installation. With the power saving mode and lithium
batteries the detectors will give you an extended
battery life of approximately 3 years. The system will
automatically let you know when the sensor batteries
require replacement, or if the sensors fail to
communicate.
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7. Main Control Unit Keys
The keys are used to manually switch the Main
Control Unit on or off. The Main Control Unit should
be left switched off during transport and until
installation is completed.
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8. Mounting Material & Screws
4 large pan head screws, 4 green star plugs (for the
Siren Unit), 2 wall plugs, 2 small counter sunk self
tapping screws and mounting brackets (for the
detectors), 2 counter sunk self tapping Phillip head
screws and mounting brackets (for the Main Control
Unit).
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9. Wireless Keypad
A wireless keypad can be placed inside the entrance to
your premises, allowing people to arm and disarm the
system using a pin number instead of remote controls.
This enables multiple user access without needing extra
remote controls.
Optional
10. Wireless Reed Switch
The Wireless Reed is used for detecting the opening of
windows or doors. They contain long life lithium batteries
that last up to 5 years, and the system will automatically
notify you when they need replacing.
Optional
11. Wireless Smoke Detector
The Wireless Smoke Detector will trigger an alarm
whenever smoke or fire is detected. The detector
contains a long life battery and the system will notify you
when it requires replacing.
Optional
12.
Wireless Impact Sensor / Reed
The Wireless Impact Sensor will trigger an alarm when it
detects a sudden impact to an adjacent window or door.
The sensor has long life batteries and the system will
notify you when it needs replacing. It also includes the
same functionality as the Wireless Reed Switch i.e. it can
be used to detect when a door is swung open normally, or
also if the door is trying to be forcefully opened i.e. by
kicking the door down.
Optional
13.
Wireless Emergency Pendant
Designed with the elderly or invalid person in mind. Large
rubber button. Nylon lanyard included. Splashproof.
Dipswitch Coding.
Optional

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VALET DIGITAL

BACK-TO-BASE MONITORED ALARM SYSTEM
The purpose of this document is to provide you with full explanatory details (in layman’s
terms) of your Valet Digital Alarm System and the Valet 24 Hr Monitoring Service provided.
It also outlines the ongoing monitoring service fees, the automated billing service, as well as
your full warranty terms & conditions.
1. General System Description
Your Valet Digital is a high-quality, professional grade monitored security system
specifically designed for ease of use and installation. It incorporates the latest state-of-the-
art technologies and yet is extremely simple to install and operate. Simply connect the
system to the mains power via a low voltage plug pack, connect it to telephone line and
mount the wireless detectors and external siren, and that’s it! This is a truly "plug & secure"
do-it-your-self system, without any complicated programming or cabling. You can utilise any
of our additional wireless motion, reed switch, impact or smoke detectors to expand the
system to meet your needs.
This system is also compatible with our ENSA™ Smart Home Energy Saving & Home
Automation products.
Standard System Components:
1 x MAIN CONTROL UNIT. The main control unit is the central processing unit or “the
brain” of the system, communicating with all the devices and to the monitoring station via its
digital dialer. Eight fully programmable zones, each with full or part arming modes allow you
to completely customise your system. The compact stylish design makes for an easy and
discreet installation, without any unsightly cable or wires. The unit incorporates a powerful
internal piezo siren and a rechargeable backup battery allowing the system to continue to
operate in the event of a complete power failure. If a remote control is lost or damaged, two
override keys are supplied so you can manually disarm the system via the mechanical key
switch built into the main control unit.
2 x HIGH SECURITY CODE HOPPING REMOTE CONTROLS. These two button remote
controls allow you to easily arm and disarm the system or activate the panic facility from
virtually anywhere around your premises. These high security remote controls cannot be
copied by scanning or code grabbing. Up to 7 remote controls can be used. Our optional
Wireless Keypad (Part: WKP) offers PIN number security and multi-user access.
2 x WIRELESS MOTION DETECTORS. These detect any unauthorised body-heat
movement within an area, incorporating intelligent digital signal processing (DSP) and Dual
Edge Sensing (DES) technologies. These detectors have been developed to virtually
eliminate false alarms yet still provide maximum security. The Advanced Wireless
Supervision (AWS) technology constantly monitors battery and tamper conditions. An
innovative swivel bracket design allows for a quick and simple installation. With the power
saving mode and lithium batteries the detectors will give you an extended battery life of
approximately 3 years. The system will automatically let you know when the sensor
batteries require replacement, or if the sensors fail to communicate.

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1x WIRELESS EXTERNAL HIGH POWER SIREN AND STROBE.
This unit is designed to be easily mounted under an eave. No cabling is required between the main
control unit and the siren. Simply connect to AC mains via the included plug pack, which is supplied
with a ready to connect 10m long cable. This unit incorporates a powerful siren and flashing blue
strobe. It receives radio signals from the main control unit to sound upon alarm activation, as well as
provide audible & visual arm/disarm confirmation when using the wireless remotes or wireless
keypad. When an alarm event occurs the siren will be activated for 5 minutes. The external siren is
tamper protected so if the unit is removed from the wall it will communicate back to the main control
unit and notify you of the alarm event. The unit also incorporates a rechargeable backup battery in
the event of a mains power failure. The external siren has a built in AC failure notification & backup
battery failure notification. The external siren also features “wireless supervision” so in case the
main control unit can no longer communicate to the external siren for greater than 24 hours, you will
be automatically notified. 2 mechanical override keys are provided for use in case of malfunction.
2. ABOUT THE VALET DIGITAL™ BACK-TO-BASE MONITORING CENTRE
(Valet MONITORING CENTRE)
Valet Digital™ professional Back-to-Base Monitoring is an integrated part of the security
system. Monitoring dramatically increases your level of protection. If your alarm activates,
you simply can't rely upon neighbours to call the police or to attend your premises. You
need a third party who will notify you, security*, police, fire, or medical services when an
emergency arises. Only professional monitoring can provide this service.
The Valet Monitoring Centre is a 24-Hour operational station, equipped with custom
designed digital servers for processing incoming alarm data, and is also constantly manned
24 hours a day by security trained professionals for whenever human intervention may be
required.
The Valet Monitoring Centre servers automatically process the data they receive within
seconds from your Valet Digital Alarm System and act according to your pre-determined
instructions i.e. commence calling contacts, send SMS alert messages, emails etc. This
functionality rapidly accelerates response times when compared to human processing.
Within seconds the system notifies you or your designated contacts, identifying the reason
for activation, and allows you to acknowledge receiving the alert message or choose the
appropriate response. Human operator assistance is also available at anytime during the
notification process, if ever required.
Once installed, your Valet Digital is ready to communicate with the Valet Monitoring Centre.
No additional programming is required. Simply connect the main control unit to your
telephone line and you’re ready to go.
KEY FEATURES OF THE DIGITAL MONITORING CENTRE:
ONLINE ACCESS. Our secure, user-friendly web interface allows you to customize your
alarm system, access and view its status and logs from anywhere, at anytime.
INTERACTIVE NOTIFICATION. Designate up to five contacts (yourself, family, friends,
neighbours or security) notifying them of the alarm activation details via a user-friendly
interactive voice phone call. This process is escalated until contact is established. Email
and SMS Text Message notifications are also available.
SIMPLE AUTOMATED CREDIT CARD BILLING. A credit card is required for normal billing.
The low monthly monitoring service fee simply appears on your credit card account**.
24-HOUR CUSTOMER SUPPORT. Customer Support and Technical Help is available 24
hours a day, 7 days a week by calling 1300 302 293

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Requirements:
*Alarm patrol response is optional and operates independently from our monitoring system.
An additional charge per call out will incur if you request this service. This is NOT included
in your monthly monitoring charge. A valid credit card is required to access this service.
**Standard PSTN phone line capable of dialing 1300 numbers for alarm event reporting
and 1900 numbers access for monthly monitoring charges.
***The Valet Digital Alarm is an integrated security system and requires monitoring to
function.
3. GENERAL TERMS OF SALE:
Your Valet Digital has been sold to you on the basis that it is a fully monitored alarm
system, and that an ongoing monthly monitoring service fee is applicable. You cannot ever
use your Valet Digital as part of a non-monitored alarm system or with another monitoring
service provider.
Your Valet Digital must be connected to a regular working phone line for the purpose of
communicating with the Valet Monitoring Centre. If you do not connect the unit to your
phone line (or the phone line fails), you will find that you will simply not be able to arm the
system anymore.
What will happen if I do not connect my Valet Digital to a phone line, or the line fails?
When you connect power to the main control unit, 1 hour after power connection your Valet
Digital will attempt to dial out via the phone line. If unsuccessful, the unit will keep trying
once every hour for a total of 24 hours. If still unsuccessful, after these 24 attempts, the
next time you disarm the system, the unit will enter “shutdown mode” until it is re-connected
to a working phone line. You will know when the system is in “shutdown mode” as you will
hear 4 beeps from both the main control unit and external siren whenever you try to
arm/disarm the system.
For greater piece of mind your Valet Digital will automatically carry out a self-test once
every 5 days for both Residential Standard and Basic Plans, and a daily self-test for
systems on the Commercial Standard Plan. The system calls the Valet Monitoring Centre
and receives an acknowledgement to confirm that the telephone line you have connected
your Valet Digital to is operational. If the self-test signal is not received by the Valet
Monitoring Centre, then the system will contact you and advise you of the possible line
problem.

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4. MONITORING SERVICE PLANS
You can select from 3 different monitoring plans – either the Residential Standard Plan, the
Commercial Standard Plan, or the Residential Basic Plan. To change between plans, please
refer to page 25 of this manual.
THE RESIDENTIAL STANDARD PLAN:
This plan is designed for normal residential homes, where you need only be contacted in the
event of the alarm being triggered (due to burglary, fire, or duress activation) or there is a
service message from the system (i.e. low detector battery). You can configure your system to
alert up to 5 people via voice phone call, SMS Text Message or Email alert.
Please note: To prevent sending unnecessary alert messages, if you accidentally trigger your
alarm system and then disarm it within 30 seconds, the VALET MONITORING CENTRE will
automatically cancel sending any alert messages.
THE COMMERCIAL STANDARD PLAN:
This plan is designed for commercial installations and adds to the Residential Standard Plan
the additional key feature of “OPENING & CLOSING” reports. This means you can choose to
be informed via phone, SMS or email if your Valet Digital has not been armed/disarmed within
certain times, or has been armed / disarmed at an irregular time. For example, you are a shop
owner and your shop opening hours are 9am to 5pm from Monday to Friday. You can have the
Valet Monitoring Centre programmed so that if your shop is not opened (i.e. alarm system
disarmed) by 9am then you can be automatically notified via phone, SMS or email. You can
also pre-set a closing time window to advise you if the alarm has not been armed by a certain
time – this is VERY important for businesses, as the alarm is simply not going to work if it is not
turned on! In our example, the shop owner may wish to be advised by 5.30pm if his Valet Digital
has not been armed. Furthermore, he can also be notified if there is an “out of hours” opening
or closing i.e. the shop owner wants to be notified if anyone turns the alarm on or off on a
Saturday or Sunday when the shop should be closed. With your Valet Digital you can also
assign staff members with their own individual remote controls or wireless keypads, so you can
identify exactly which staff member has turned the system on or off at any time.
COMMON FEATURES OF THE RESIDENTIAL & COMMERCIAL STANDARD PLANS:
When the alarm is triggered, your Valet Digital will automatically make a phone call to a special
13 number (cost of call is 25 cents), and send the electronic data of the alarm event to the Valet
Monitoring Centre. The Valet Monitoring Centre will then follow your pre-programmed
instructions and phone / SMS / email your designated contacts. You may also select to send a
security patrol guard to your premises, or speak with a human operator at any time. If you have
selected for a guard to be dispatched to your premises, you will be called on completion of the
guard’s visit to provide report details.
Please note: The cost of on-site security patrol guard responses is NOT included in the
standard RESIDENTIAL STANDARD or COMMERCIAL plans. A guard response may not be
available in all suburbs & towns. A credit card is also required for automated guard billing
purposes.
THE RESIDENTIAL BASIC PLAN:
The Basic Plan is designed for people who only want a very low cost, limited alarm monitoring
service whereby they receive all alarm event notification via SMS Text or Email Messaging
only. Please note: SMS & Email Messages can be ignored by the recipient. In addition, you can
not speak directly to an operator, and you can not select to dispatch a guard to your premises
unless you call the Valet Monitoring Centre & provide your credit card details. If you select the
Basic Plan, you accept that you are not receiving the full benefits & protection level that your
Valet Digital & professional Valet Monitoring service can provide.

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5. MONITORING PLAN COSTS
Once you have purchased your Valet Digital System from your dealer, you will be billed
automatically each month for the monitoring service as long as you choose to have the
system connected to your phone line.
If you no longer require a monitored security system, you may simply disconnect your Valet
Digital from the phone line and no further payment is required. Please note that the product
will simply enter “shutdown mode” as described earlier in this document.
The cost of the RESIDENTIAL STANDARD PLAN is $29.95 per month including GST.
This cost is exclusive of all local call charges made by the system to the Valet
MONITORING CENTRE*. The plan includes up to 10 voice / SMS alarm notification calls to
all nominated recipients per month & unlimited email notifications. Additional voice / SMS
alarm notification calls will be charged at $1 each per alarm event.
The cost of the COMMERCIAL STANDARD PLAN is $39.95 per month including GST.
This cost is exclusive of all local call charges made by the system to the Valet
MONITORING CENTRE*. The plan includes up to 20 voice / SMS alarm notification calls to
all nominated recipients per month & unlimited email notifications. Additional voice / SMS
alarm notification calls will be charged at $1 each per alarm event.
The cost of the RESIDENTIAL BASIC PLAN is $15.00 per month including GST.
This cost is exclusive of all local call charges made by the system to the Valet
MONITORING CENTRE*. The plan includes unlimited email notifications and up to 10 SMS
notification messages per month (eg. 10 SMS messages to 1 keyholder or 2 messages to 5
keyholders etc). Additional SMS alarm notification messages will be charged at $1 each per
alarm event.
These prices are current as of the 1/11/05, but may be varied after consultation with you.
* When your Valet Digital requires to communicate with the Valet Monitoring Centre, the
cost of the call (25 cents) will be billed to your regular phone account.
Optional Alarm Patrol Guard Response
If you select the option of sending a Patrol Guard to your premises, then you must register
online and provide your credit card details, or alternatively call 1300 302 293 during
business hours. Each response will be charged directly to your credit card per call out. The
guard response service may not be available in all suburbs & towns.

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6. AUTOMATED BILLING PROCEDURE VIA 1900 (AVAILABLE SOON)
Rather than billing your credit card, your Valet Digital can be programmed to automatically
call a special 1900 number, and in turn add the monthly monitoring service fee of $29.95,
$39.95 or $15.00 to your regular phone bill. This system is superior to most current billing
methods, as it means you do not need to receive a separate monitoring bill, or worry that
you may not have sufficient funds in a direct debit or credit card account. This billing
procedure will be made available as an option in the near future.
The call costs for your Valet system dialing the VALET MONITORING CENTRE 13 number
(25 cents per call) are additional to the monitoring service fee, and will also appear on your
regular phone bill.
7. CHANGING SYSTEM SETTINGS
During registration you will be provided with a unique username & password, which will
enable you to login and securely access all your monitoring account information via the
internet at www.guard.com.au You can also change your password at any time.
You will have total control at all times over all user programmable settings such as who to
alert, when to send alerts, in what order to send alerts and by what method per user (i.e.,
phone, SMS or email). You can also update zone descriptions and user names yourself.
Furthermore, you also have access to a full history log of all alarm activations, showing the
date / time / zone number etc. Commercial Plan subscribers will also have details recorded
of each time the system has been armed/disarmed, and by what user.
If you do not have internet access, you can always speak to one of our customer service
representatives during business hours on 1300 302 293 who can make the changes over
the phone for you - you must of course provide your confidential username & password.
We will then mail you a form outlining your new system settings. It is your responsibility to
ensure all programmed settings such as contact phone numbers, email addresses etc are
correct on this form.
8. Frequently Asked Questions (FAQ)
If I accidentally set off my system, what should I do?
1. De-activate your system by using your remote control or by entering your PIN into
the optional wireless keypad.
2. If you have disarmed your system within 30 seconds of the alarm being accidentally
triggered, you do not need to call us.
3. If you do not know how long the alarm system has been set off for, or if it has been
set off for longer than 30 seconds you can telephone the VALET MONITORING
CENTRE to inform us of the false alarm. You will need to have your username &
voice code ready for verification.
4. Once you have identified yourself our operator will cease any actions that have been
taken if possible.

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What should I do if my system develops a fault?
Our products have demonstrated a very high immunity to false activations and faults. Here
are some checks you can make to identify any potential causes (or remedies) before calling
us.
• Is the Mains Power OK?
o Test that other household appliances have power.
• Is the Telephone line OK?
o Check your telephone/s to ensure you have a normal dial tone.
o Check that other devices, such as answering or facsimile machines, are
operating normally.
If you are still experiencing difficulties with your system, please call during business hours
on 1300 302 293
Is there anything I need to do before I go on holidays?
Yes.
• Review the list of people (and telephone numbers) the Valet MONITORING
CENTRE should call in response to alarms and events during your absence.
• Ensure these contact details are current and accurate and update via the internet or
alternatively advise us of any change by contacting 1300 302 293 during business
hours
Remember:
• The information we hold for your account is central to providing a rapid and
appropriate response to alarms and events.
• Please review your contact details periodically and notify us of any changes.
• It is your responsibility to provide us with up-to-date information so we can effectively
provide our service.

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Installation
Planning the Installation
To get the best possible protection from your Valet Digital alarm system, it is
advisable that you follow the following guidelines on where to place the system
components. Below is a diagram of where we suggest you should place the
Main Control Unit, the External siren and the detectors.
It is important that you take into account that the maximum range without any
obstructions between the main control unit and each detector is no further than
50 metres. Typically the range inside your house will vary from only 10 to 20
metres.
Typical Alarm System Layout, with optional wireless smoke sensor & wireless reed switch shown.
Installation Sequence:
1. Install the Wireless PIR Sensors
2. Install the Main Control Unit.
3. If required, change your Monitoring Plan from the Residential
Standard Plan (factory setting) to the Commercial or Basic Plans.
Refer to Page 12. Note: This must be done the very first time the
main control unit is turned on.
4. Register with the VALET Monitoring Centre.
5. Install the External Siren
6. Customise Programming (if required). Refer Page 43.

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Step 1: Install the Wireless PIR Detectors
About The Wireless Passive Infrared Detector (PIRW)
The detector is a high quality infrared movement detector, which is battery
operated and communicates with the Valet Digital alarm system via radio
frequency (RF) transmission. This detector is very easy to install, provides
excellent detection sensitivity and has a long battery life (approximately 3
years). This detector transmits four different codes to the main control unit:
• Alarm – sent when a valid movement is detected
• Tamper – sent when the detector case is opened
• Supervision – sent every 2.5 hours to the main control unit
• Low Battery – sent when the batteries need replacing
During the warm up period, (first 3 minutes after installing the batteries) the
detector will not respond to the tamper switch or to movement in front of the
detector. You must wait 3 minutes before it will respond.
This detector has Intelligent Power Saving (IPS). This means that in normal
operation the lights will not flash every time you move in front of the detector.
When the red light flashes on for 1 second, this means that the detector has
picked up and validated body movement (or an intruder) and an alarm code is
transmitted. The detector will now go into IPS mode for approximately 3
minutes. During this time the detector will not trigger and no lights will turn on.

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Tips for positioning
• Mount the detector on your wall using the swivel mount provided at a
minimum height of 1.2 metres and maximum of 2.1 metres (lower is better).
Make sure the detector is a minimum of 2 metres away from your main
control unit so it doesn’t “swamp” the receiver with a signal that is too
strong to decode.
• Always mount your PIRW so that an intruder has to walk across its zones,
i.e. walk past the detector, not towards it.
• DON’T mount detectors facing glass doors or windows. Always mount
above windows and doors to look inside.
• DON’T mount detector facing hot areas or areas where the temperature
may change suddenly, e.g. open fire places, direct sunlight or air
conditioning vents.
• Select a location where the detector can provide the best detecting range.
Always ensure that you do not cover an area with multiple detectors, so as
to avoid simultaneous transmission back to the receiver in your Valet Digital
Home Alarm System. The receiver can only decode one coded signal at
any given time.
• If the Main Control Unit is mounted close to metal frames or doors, this may
reduce the radio transmitting range. The higher the mounting and
straighter the antenna the better the range!
• The detector is not waterproof and is designed for indoor use only.

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Firstly, the mounting bracket must be fixed to the wall using
the self-tapping screw. Mounting should be at a minimum
height of 1.2 metres and maximum of 2.1 metres. Drill a
5mm diameter hole (at least 30mm deep) into the wall for
mounting the detector bracket/socket base. Push the wall
plug into the hole then screw in the mounting bracket. It will
clip into the base. The detector can now be clipped onto the
swivel bracket. See diagram below.
Approx mounting
angle at 2.1m
Figure 1
Powering the Detector
When you first remove the detector from the box it is not powered,
although the batteries are in place. To turn the detector on, pull the
piece of plastic out from beneath one of the battery terminals (as
seen in figure 3). As soon as the plastic is removed the red and
green lights will flash for a few seconds.
You must wait approximately 3 minutes for the detector to warm
up after connecting the batteries. This time starts from when the
detector starts flashing both red and green lights after removing
the piece of plastic from under one of the battery terminals. During
this period the detector will not respond and should be left
untouched until the 3 minute period is up. 3 minutes after power
up, the green and red lights will flash together 6 times to indicate
the detector is exiting test mode. The detector will now
automatically enter Intelligent Power Saving (IPS) mode.
I M P O R T A N T
Warm up period
Figure 2
Unclip the front cover
as shown
Figure 3

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Test Mode for the Passive Infrared detectors
It is vital that the detector is tested carefully for each installation. At
25°Celsius, the detector should have a detection range of approximately 10
metres and a scope angle of 90°, i.e. 45° either side of the centre position
straight ahead of the lens.
To place the detector in test mode do the following:
• Remove the front cover off the detector via the clip at the top.
• The green and red lights will flash together, 6 times, to indicate that the
detector has entered test mode.
• Replace the front cover.
• The detector will stay in test mode for 3 minutes.
Once in test mode
Now the detector can be triggered constantly for the next 3 minutes. Walk past
the detector to test the detection range. When movement is detected the
green light will flash to indicate one pulse count when 3 pulse counts are
detected the red light will flash to indicate a valid movement and that the alarm
code signal has been sent back to the main control unit.
Intelligent Power Saving and Normal Operation
This detector has Intelligent Power Saving (IPS). This means that in normal
operation the green light will not flash to indicate pulse counts but the red light
will flash to indicate a valid movement detection, then the detector will go into
IPS mode for approximately 3 minutes. During this time the detector will not
trigger and no lights will turn on. After these 3 minutes of IPS the detector will
again be ready to sense for any movement in the room. If the detector detects
another valid body movement anytime after the 3 minutes of IPS then it will go
back into IPS mode again for 3 minutes and so on. There is no need for the
detector to trigger more than once every 3 minutes as your alarm system is set
to sound your siren for 5 minutes after being triggered.
In summary, when in normal operation the detectors will only trigger and
flash the red light once every 3 minutes to save battery life. The alarm
system will notify you if any batteries need replacing.

20
Adjusting the sensitivity
Dual Edge Sensing (DES) technology ‘explained’
Figure 4 – side view, detection pattern in optimal temperature
environment
PULSE COUNT SELECT Jumper
ON Least sensitive – 3 pulse counts
OFF Most sensitive – 2 pulse counts
The sensitivity of the detector can be changed by
either removing the ‘Pulse Count Select’ jumper or
by placing it across both pins. When the jumper is
placed across both pins (default), then the
detector is set to 3 pulse counts (least sensitive).
When the jumper is removed or only attached to 1
of the pins, then the detector is set to 2 pulse
counts (most sensitive).
Pulse count jumper
Once you have set the jumper, you must press the
tamper switch in for 1 second then release it for
the setting to become active. Now you can place
the front cover back on the detector.
Tamper switch