Valor RetroFire RF24DJN Planning guide

WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings
exactly could result in serious
injury, death, or property damage.
Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
▪Do not try to light any appliance.
▪Do not touch any electrical switch; do
not use any phone in your building.
▪Leave the building immediately.
▪Immediately call your gas supplier from
a neighbor’s phone. Follow the gas
supplier’s instructions.
▪If you cannot reach your gas supplier,
call the fire department.
Installation and service must be
performed by a qualified installer, service
agency or the gas supplier.
Hot glass
will cause burns.
Do not touch glass
until cooled.
Never allow children
to touch glass.
A barrier designed to reduce
the risk of burns from the hot
viewing glass is provided with this
appliance and must be installed for
the protection of children and
other at-risk individuals.
DANGER
4009389-01
Homeowner’s Manual
Insert Gas Fireplaces
natural gas RF24DJN
propane gas RF24DJP
Canadian Patent 2,717,779 Issued October 24 2017
US Patent 10,060,624 Issued August 28 2018
US Patent 10,935,246 Issued March 2 2021
with RA24CL only
RetroFire
US Patent no. 8,166,965

2
The information contained in this manual is believed
to be correct at the time of printing. Miles Industries
Ltd. reserves the right to change or modify any
information or specifications without notice. Miles
Industries Ltd. grants no warranty, implied or stated,
for the installation or maintenance of your heater,
and assumes no responsibility for any consequential
damage(s).
© Copyright Miles Industries Ltd., 2022. All rights reserved.
Designed and manufactured for Miles Industries Ltd.
Valor Fireplaces
190–2255 Dollarton Highway
North Vancouver, BC, Canada V7H 3B1
T 604.984.3496 F 604.984.0246
valorfireplaces.com
This appliance may be installed in an
after-market permanently located,
manufactured (mobile) home where
not prohibited by local codes. This
appliance is only for use with the type
of gas indicated on the rating plate.
This appliance is not convertible for
use with other gases, unless a certified
kit is used.
INSTALLER: Leave this manual with the
appliance.
CONSUMER: Retain this manual for
future reference.
Massachusetts:
The piping and final gas connection must be
performed by a licensed plumber or gas fitter
in the State of Massachusetts. Also, see Carbon
Monoxide Detector requirements in the fireplace
installation manual.
WARNING
This product can expose you to chemicals including Benzene,
which is known to the State of California to cause cancer and
birth defects or other reproductive harm.
For more information go to www.P65Warnings.ca.gov.
Note: Natural gas, in its original state, contains Benzene.

3
Homeowner: Please read this manual before
operating this appliance, and save for future
reference.
Thank you for purchasing a Valor Fireplace.We
appreciate your business and wish you many happy
years enjoying your new fireplace.
Your new radiant gas heater is a technical appliance
that must be installed by a qualified dealer. Each
Valor®fireplace is fully tested during the production
process for your safety and comfort.
Your unit has been professionally installed by:
Dealer Name: ___________________________________
Phone: _________________________________________
If you experience any problems, call your dealer
immediately. To avoid injury or damage to your
fireplace, do not try to repair the unit yourself.
Your Valor Fireplace
Here are some important details about your Valor
fireplace, should you need to contact your dealer.
Model: _________________________________________
Serial: __________________________________________
Options: ________________________________________
________________________________________________
________________________________________________
Please ask your installer for these details if they are
not already provided, or see page 7.
Welcome to Valor®
Contents
Safety and your fireplace ..........................................4
Child safety and your fireplace................................. 6
Getting started............................................................7
First time operation...................................................... 7
Locating fireplace and lighting information ............. 7
Parts of your fireplace................................................ 8
Operating your fireplace ...........................................9
Fireplace control devices............................................. 9
Preventing inadvertent ignition ...............................10
Replacing batteries................................................... 11
Annual service and maintenance........................... 12
Cleaning your fireplace ............................................13
Checking pilot and burner flames.......................... 17
Frequently asked questions....................................18
Valor®Warranty ........................................................20
Valor®Outdoor Installation Warranty...................21
Appendix A-Remote Control Operation................22
Important—Register your warranty
Registration of your Valor is highly
recommended, and can be completed by
scanning the QR code on the serial number
label placed on the fireplace's installation
manual cover by the installer or by visiting
valorfireplaces.com/warranty.
Completing your registration enables us to
properly address any warranty or service-
related concerns that you may have. This
information is strictly for customer service and
warranty purposes, and will never be shared
with any third party.

4
Safety and your fireplace
This manual contains very important information about the safe installation and operation of the fireplace. Read
and understand all instructions carefully before installing and operating the fireplace. Failure to follow these
instructions may result in possible fire hazard and will void the warranty.
Replacement manuals are available by contacting the Valor Customer Service at 1-800-468-2567, or by visiting
valorfireplaces.com.
WARNING: Extremely Hot!
Heat and flammability
• Some parts of the fireplace are extremely hot, par-
ticularly the glass window. Use the barrier screen
provided or a gate to reduce the risk of severe burns.
• The glass windows can exceed 500°F at full capacity.
• Always keep the appliance clear and free from com-
bustible materials, gasoline, and other flammable
vapors and liquids.
• Be aware of hot wall surfaces! The wall directly above
the fireplace can get very hot when the fireplace
heats. Although safe, it may reach temperatures in
excess of 200ºF (93°C) depending on choice of op-
tional accessories. Do not touch!
• Be aware of hot hearth/floor surfaces! Any projec-
tions directly around the fireplace can get very hot
when the fireplace heats. Although safe, they may
reach temperatures in excess of 200ºF (93°C) de-
pending on elevation of hearth. Be careful of touch-
ing these! Do not put objects on the hearth or shelf.
Temperature of projection surfaces will be reduced
when barrier screens are installed.
• Some materials or items, although safe, may dis-
color, shrink, warp, crack, peel, and so on because
of the heat produced by the fireplace. Avoid placing
candles, paintings, photos and other combustible
objects sensitive to heat or furniture within 36 inches
(0.9m) around the fireplace.
• Solid wood flooring in front of the fireplace (if al-
lowed) may shrink during the heating season due to
heat.
• Due to high temperatures, the appliance should be
located out of traffic areas and away from furniture
and draperies.
• Clothing or other flammable material should not be
placed on or near the appliance.
Barrier Screen and Safety
• Children and adults should be alerted to the hazards
of high surface temperature and should stay away to
avoid burns or clothing ignition.
• A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appliance
and must be installed for the protection of children
and other at-risk individuals.
• Young children should be carefully supervised when
they are in the same room as the appliance. Tod-
dlers, young children, and others may be suscep-
tible to accidental contact burns. A physical barrier
is recommended if there are at-risk individuals in
the house. To restrict access to a fireplace or stove,
install an adjustable safety gate to keep toddlers,
young children, and other at-risk individuals out of
the room and away from hot surfaces.
• Any safety screen, guard, or barrier removed for
servicing an appliance, must be replaced prior to
operating the appliance.
Do not put
furniture or other objects
in this space in front of
WKHȴUHSODFH
36” [0.9 m]
)LUHSODFH
Hearth

5
Safety and your fireplace
Glass window
• The glass front assembly must be in place and sealed
before the unit can be placed into safe operation.
• The glass front assembly must only be replaced as a
complete unit, as supplied by the fireplace manufac-
turer. No substitute material may be used.
• Do not strike or slam the glass front.
• Do not use abrasive cleaners on the glass front as-
sembly. Do not attempt to clean the glass when it is
hot.
Venting
• This unit must be used with a vent system as de-
scribed in this manual. No other vent system or
components may be used.
• Never obstruct the flow of combustion and ventila-
tion air. Keep the front of the appliance clear of all
obstacles and materials for servicing and proper
operation.
• This gas fireplace and vent assembly must be vented
directly to the outside and must never be attached
to a chimney serving a separate solid fuel burning
appliance. Each gas appliance must use a separate
vent system. Common vent systems are prohibited.
WARNING
Do not operate appliance with the glass
front removed, cracked, or broken.
Replacement of the glass should be done
by a licensed or qualified service person.
Intended use
• This appliance is designed and approved as a supple-
mental heater and provides the potential for most
energy conservation when used while attended. The
use of an alternate primary heat source is advisable.
• This unit is not for use with solid fuel.
• Do not use this heater as a temporary source of heat
during construction.
Installation and Servicing
• The appliance and its venting system should be
inspected before use and at least once a year by
a qualified service person.
• Installation and repair should be done by a qualified
service person. The appliance should be inspected
before use and at least annually by a professional
service person. More frequent cleaning might be
required due to excessive lint from carpeting, bed-
ding material, et cetera. It is imperative that control
compartments, burners, and circulating air passage-
ways of the appliance be kept clean.
• Do not use this appliance if any part has been under
water. Immediately call a qualified service technician
to inspect the appliance and to replace any part of
the control system and any gas control that has been
under water.

6
A heating gas appliance does require safe handling. For this reason, we very strongly recommend children not be
allowed to touch the fireplace or its controls.
Read and carefully follow all safety warnings and operating instructions contained in this manual, and follow
these important child safety precautions and recommendations:
• Parts of your Valor Fireplace become extremely
hot while in operation. The glass window tempera-
ture can exceed 500º F at full capacity.
• Do not let children touch the glass or any parts
of your fireplace even after it is turned off, as the
surfaces will remain hot for some time.
• Even momentary contact with a hot glass surface
can cause a severe burn, including when the fire-
place is operating at reduced heating capacity.
• The glass window will remain hot for an extended
period of time after the fireplace has been turned
off. Make sure that children do not touch the fire-
place during the cool down period.
• Children and adults should be alerted to the haz-
ards of high surface temperature and should stay
away to avoid burns or clothing ignition.
• Young children should be carefully supervised
when they are in the same room as the appliance.
Toddlers, young children, and others may be sus-
ceptible to accidental contact burns.
A physical barrier is recommended if there are
at-risk individuals in the house. To restrict access
to a fireplace or stove, install an adjustable safety
gate to keep toddlers, young children, and other
at-risk individuals out of the room and away from
hot surfaces.
• Keep the remote control handset out of reach of
children at all times.
• Make sure that the fireplace, including the pilot
light, is completely turned offwhen children are
present and close supervision is not available—see
page 9 and page 10 for details.
• If the fireplace is not going to be used for an ex-
tended period of time, remove the batteries from
the remote control handset and battery holder un-
der the firebox. It is recommended that batteries
are replaced annually —see page 11 for details.
Child safety and your fireplace
Hot glass
will cause burns.
Do not touch glass
until cooled.
Never allow children
to touch glass.
A barrier designed to reduce
the risk of burns from the hot
viewing glass is provided with this
appliance and must be installed for
the protection of children and
other at-risk individuals.
DANGER

7
Getting started
WARNING
Do not attempt to access the card while
the fireplace is hot! Let the fireplace cool
first before touching it!
First time operation
When operating your new fireplace for the first time,
some vapors may be released due to the burning of
curing compounds used during manufacturing. They
may cause a slight odor and could cause the flames to
be the full height of the firebox, or even slightly higher,
for the first few hours of operation.
It is also possible that these vapors could set offany
smoke detection alarms in the immediate vicinity.
These vapors are quite normal on new fireplaces. We
recommend opening a window to vent the room. After
a few hours of use, the vapors will have disappeared
and the flames will be at their normal height.
Valor safety gas shut-off
For your safety, Valor fireplaces are fitted with a flame
supervision device which will shut-offthe gas supply
if, for any reason, the pilot flame goes out. This device
incorporates a fixed probe, which senses the heat
from the pilot flame. If the probe is cool, the device
will prevent any gas flow unless manually lighting the
pilot. See the full Fireplace and Lighting Information
card attached to the fireplace or as reproduced in
Appendix A of the Installation Manual.
Locating fireplace and lighting information
The Fireplace and Lighting Information card is located
under the firebox.
To access the card, unhook the bottom cover or fret,
and pull the card out.
There is important information on both sides of the
card. It must be left with the fireplace when you are
done.
739MN
FOR NATURAL GAS POUR LE GAZ NATUREL
750
24,000
6,500
3.2"
5.0"
4006176N/01
CIRCULATING FAN KIT 755CFK VENTILATE UR POUR CIRCULATION D'AIR 755CFK
#4003360-741, #4003293-742, #4003313-745, #4003426-765, #4004666 772
120V, 60Hz, LESS THAN 1A 120V, 60Hz, MOINS DE 1A
739N 10000
Fireplace
model
Serial
number

8
Window Cover
Fire Bed
Bottom Cover (controls and
fireplace info card behind)
Battery Holder Receiver Gas Valve Gas On/OffSwitch
Window Frame
Window Bolt
Info Card (under firebox)
Window Bolts
Barrier Screen (mesh)
Parts of your fireplace
Here are the major components of your installed fireplace, with the protective barrier screen installed.
Your individual fireplace may appear differently depending on your model and installed options.
Here are the control components of your installed fireplace, with the barrier screen, window and bottom
covers removed. Your individual fireplace may appear differently depending on your model and installed
options.

9
ON:
parallel
to pipe
OFF:
perpendicular
to pipe
Operating your fireplace
Fireplace control devices
There are two ways to control your fireplace.
1. Thermostatic Remote Control turns fire ON
and OFF, controls flame height and can be pro-
grammed to function automatically—see Appendix
A-Remote Control Operation on pages 22-25.
2. Wall Switch (optional) turns fire ON and OFF, and
controls flame height.
Turn your fireplace ON
Press and hold:
- OFF (red) button and large flame ( ) on remote, or
- ON-OFF button on wall switch
until a short beep confirms the start sequence has
begun; release button(s).
The fireplace beeps twice to confirm the ignition is in
process.The pilot lights up, followed by the fireplace.
If you need to light up the pilot manually, see the
Fireplace and Lighting Information card attached to
the fireplace - see page 7 to learn how to access it.
Also, a copy of this card is reproduced in Appendix A
of the Installation Manual.
Turn your fireplace OFF (including pilot)
Press and hold:
- OFF (red) button on remote, or
- ON-OFF button on wall switch
If the flames or pilot are on, they will go out and you
will hear the valve motor wind down. You will hear
a clunk and a beep indicating that the valve has
received the signal from the remote control.
In the unlikely event that you cannot turn offyour
fireplace with the remote control handset, use the
optional wall switch. If the wall switch malfunctions
and will not turn offthe fireplace, wait 8 hours and
the fireplace will automatically go to pilot. You can
then access the controls inside your fireplace, once it
has cooled.
Alternatively, you may turn offthe house gas supply.
In all cases, call your dealer for service assistance.
To use additional functions of your Remote
Control such as temperature or program
settings, see Appendix A-Remote Control
Operation on page 25 of this manual or visit
valorfireplaces.com/remotes
WARNING
Risk of severe burns! Surface of the
fireplace are very hot during operation!
Ensure fireplace has cooled offbefore
accessing control.
Remote Control Wall Switch
WARNING
STOP IF YOU SMELL GAS! DO NOT LIGHT!
See cover page immediately!

10
Operating your fireplace
Preventing inadvertent ignition
You can use one of the following two methods
to ensure that your fireplace will not turn on
unexpectedly.
• Press the O button on the manual on/offswitch on
the gas valve under the fireplace, behind the cover
or fret*.
*Ensure to press the Ibutton before putting the
fireplace in operation.
• Alternately, remove all batteries from the battery
holder in the control area (see next page), and the
handset.
Automatic shut-off(in certain conditions)
Your fireplace’s remote control is equipped with an
automatic shut-offmechanism which is activated
in certain conditions. See Remote Control Operation
at Appendix A or valorfireplaces.com/remotes for a
description of this feature.
OFF
ON
ON
OFF
Manual On/OffSwitch

11
Low battery signals:
• Handset: battery icon on display displays one lit bar.
• Receiver: rapid series of beeps during use and op-
eration.
BEFORE changing the batteries, turn the fireplace off
(including pilot).
The fireplace uses four AA 1.5 V alkaline batteries in a
separate battery holder located behind the fireplace
trim on the left hand side. The handset requires one
9V alkaline battery. Batteries should last one to two
seasons, depending on usage. Removing the batteries
during the off-season will extend battery life.
Should the batteries lose power, the control may be
operated by manually turning the control knob at the
valve or by turning offthe valve at the power switch.
The battery holder is located behind the bottom
cover or fret near the controls.
Replacing batteries
WARNING
Do not attempt to access the batteries
while the fireplace is hot! Let the
fireplace cool first before touching it!
Caution
Do not use a screwdriver or other metallic
object to remove the batteries from the
battery holder or the handset! This could
cause a short circuit.
To replace the batteries in the battery holder:
1. Unhook the bottom cover or the fret.
2. Locate the battery holder in the controls area and
gently pull it out from its location.
3. Disconnect it from its cable. Do not pull on the
wire!
4. Replace the batteries with 4 new AA 1.5V alkaline
batteries. Avoid mixing old/new batteries.
5. Reconnect the cable to the holder.
6. Put the battery holder back in its position.
7. Reinstall the bottom cover or fret—see page 16.
Using Handset Wall Holder
Your fireplace equipment includes a wall holder to
store the handset. If it hasn’t been installed, refer to
the instructions in the fireplace Installation Manual.
Caution
Do not put batteries in the receiver as leaking
acid could damage its circuit board.
Handset and Wall Holder
Battery holder
Battery holder

12
We recommend having your fireplace serviced before initial use, and at least once per year by a qualified service
technician. Contact your dealer quoting the model serial number, if possible. It will be helpful if the fireplace’s
serial number can also be quoted. These numbers are on the information card (see page 7).
A list of replacement parts is included in your fireplace Installation Manual. When requesting spare parts please
quote the part number and description to ensure the correct part is ordered.
Annual Inspection
To ensure the optimal performance and safety of your fireplace, contact your dealer to have a qualified
technician review and verify the list below at least once every year.
Safe Operation List: to be performed by a qualified technician only.
Inspect and operate the pressure relief mecha-
nism to verify relief mechanisms are free from
obstruction to operate. See Cleaning your
fireplace on page 13.
Clean glass window with a suitable fireplace
glass cleaner. Abrasive cleaners must not be
used. Be careful not to scratch the glass when
cleaning. See Cleaning your fireplace on page
13.
Inspect the operation of the flame safety sys-
tem Pilot or Flame rectification device.
Inspect and ensure the lighting of the main
burner occurs within 4 seconds of the main
gas valve opening. Visual inspection should
match that outlined in the appliance instruc-
tion manual. Inspect primary air openings for
blockage. See Checking pilot and burner flames
on page 17.
Inspect condition of vent and vent terminal for
sooting or obstruction and correct if present.
Vacuum and clean any excess debris in the
firebox that is not supposed to be there.
Test and measure the flame failure response
time of the flame safety system. It must de-
energize the safety shut-offin less than
30 seconds.
Check all accessible gas-carrying tubes, con-
nections, pipes and other components for
leaks. See Set up Gas Supply section of the
fireplace Installation Manual.
Annual service and maintenance
Caution
Label all wires prior to disconnection when
servicing controls. Wiring errors can cause
improper and dangerous operation.
Verify proper operation after servicing.

13
Cleaning your fireplace
WARNING
Risk of severe burns! Surfaces of the
fireplace are very hot during operation.
Ensure fireplace has cooled offbefore
touching it.
Remove the window for cleaning
1. Bottom cover: If using a bottom cover, pull it out
to unhook it.
Fret: If using a fret, unhook it and unhook its sup-
port brackets.
2. Screen and Window cover: The screen is hooked
to the window cover which, in turn, is hooked to
the fireplace at the top and attached with mag-
nets at the bottom. Grabbing both the screen
and window cover, pull the bottom to detach the
magnets and unhook the top. Set aside in a safe
place to avoid damage.
3. Glass window: Rotate the four fastening window
bolts on each side and at the bottom of the win-
dow, turning 90 degrees, right or left, to release
them. The bolt contains a pin which must pass
through a slot in the retaining tab.
4. Set the window in a safe place to avoid damage.
x 4

14
Cleaning your fireplace
Cleaning glass mineral deposits
A by-product of the combustion process in a gas
fireplace is a mineral which can appear as a white film
on the ceramic glass window of your appliance.
The composition of the deposit varies depending on
location and time, and can appear intermittently.
There is no definitive solution to this issue. Various
cleaning products have been tried with varying
results. The following are recommendations only and
cannot guarantee results.
Note: Mineral deposits occur naturally and are not
covered under the Valor®warranty.
• Clean the glass regularly to avoid a buildup of film
from mineral. If the film is left for a long period of
time, it can etch the glass, making it much harder, if
not impossible, to remove.
• Never use an abrasive cleaner or ammonia-based
cleaner on the ceramic glass. Any abrasion of the
surface can compromise the strength of the glass.
An emulsion-type cleaner is recommended.
• Use a soft damp cloth to apply the cleaner. Dry the
glass with a soft, dry, preferably cotton cloth. Most
paper towels and synthetic materials are abrasive
to ceramic glass and should be avoided. Follow all
instructions on the bottle/container.
• Our dealers have experienced good results from the
products listed below. We cannot, however, guaran-
tee results of these products.
»Brasso, Polish Plus by KelKem, Cook Top Clean
Creme by Elco, White Offby Rutland, Turtle Wax
Do not clean the glass while it is hot
• Always securely replace the window and the barrier
screen before lighting (see next page).
• If broken, glass panes may only be replaced as a
complete window unit as supplied by the manufac-
turer.
• If the barrier screen becomes damaged, it must only
be replaced with the same model and version barrier
from Valor.
Cleaning other parts
• Clean the steel trims with mild soap and warm water.
Any alcohol/solvent-based cleaner may weaken and
damage the coating.
• Clean the barrier screens by dusting with a soft
brush.
• Clean the cast iron with by dusting with a soft brush.
• Clean the firebox ceramic logs/rocks and walls by
dusting them with a soft brush. Dust can also be
removed from the burner using a soft brush after
removing the ceramic logs. When cleaning, make
sure that no particles are brushed into the slots of
the burner.
Log position
Log position is important in your Valor fireplace
because it can optimize the beauty of the flame and
the combustion efficiency of your fireplace.
If logs are moved during glass cleaning or other
fireplace maintenance, refer to your fireplace Instal-
lation Manual for specific instructions on how to
position them for optimal operation. If you are not
comfortable performing this maintenance, please
contact your dealer.
Caution
Choking Hazard! Make sure the fireplace area is
clear of firebed small particles to avoid ingestion
by small children. Vacuum thoroughly around
the fireplace area after cleaning.
WARNING
Risk of severe burns! The glass window
is very hot during operation. Ensure the
fireplace and glass have cooled offbefore
touching them.

15
Cleaning your fireplace
Refit and Check Window
1. Hook the glass window to the firebox then fastten
the four bolts pushing and turning them 90 degrees.
The bolt contains a pin which must pass through a
slotted hole in the retaining tab. Verify that each
bolt is properly hooked by feeling with your fin-
gers and ensuring the pin of the bolt is hooked to
the fireplace's retaining tab.
2. Pull out the window by the sides and release it to
check that it opens slightly and returns confirming
the good function of the spring-loaded mechanism.
3. Apply firm pressure around the window frame to
ensure the window is sealed tight against the fire-
box.
4. If the Hot Glass Warning plate has been removed
from the front lower corner of the window, re-
install it by sliding it between the glass and the
frame as indicated.
5. Reinstall the barrier screen and window cover. Hook
the window frame with the screen attached to the
top of the firebox. Push the bottom against the fire-
box to attach the magnets.
WARNING
The window unit must be correctly
installed, fastened and sealed after
servicing or serious bodily injury and/or
damage to the appliance may result.
To ensure a safe operation:
• Double-check that the window frame is
correctly installed;
• Verify that the four bolts are hooked
properly to the window tabs then;
• Pull out the sides of the window and
release to ensure it returns to its position
and the springs are working;
• Press all around the window frame
against the firebox to ensure the window
is well sealed before operation.
WARNING
Failure to install the window correctly can:
• Leak carbon monoxide;
• Affect the performance of the fireplace;
• Damage components;
• Cause overheating resulting in dangerous
conditions.
Damages caused by incorrect window
installation is not covered by the Valor
warranty.
WARNING
For safety purposes, make sure the barrier
screen is re-installed on the stove front
after maintenance.
x 4

16
6. Reinstall the bottom cover or fret.
• Bottom cover
Slide the cover's top flange into slots located at
the bottom corners of the window cover.
• Fret
a. Reinstall the fret supports. Locate the
retainer tabs on each leg of the fireplace.
Fit the lotted holes in the fret brackets over
the thumbscrews, push the fret brackets
downwards and tighten the screws.
b. Drop the fret into place while guiding the screw
heads into the slots in the brackets. Clip the ash
pan cover onto the fret.
Drop fret with
bolt into slotted
bracket (fret
adjusts up or
down to suit)
Slip fret brackets
over thumbscrews
and tighten screws
Cleaning your fireplace

17
The pilot light and burner flames should be checked
periodically. Check after the fire has been on for at
least 30 minutes. The pilot flame must cover the tip
of the thermocouple probe. The main burner flame
pattern will vary depending on the type of installation
and climatic conditions.
Performance of propane gas fireplaces may be
affected by the quality of commercial gas supplied
in your area.
The fireplace area must always be kept clear and
free from combustible materials, gasoline and other
flammable vapors and liquids.
Inspect the vent terminal outdoors regularly to
ensure that it is not obstructed by snow, trees,
bushes, leaves, or other objects. We recommend at
least an annual inspection.
Checking pilot and burner flames
Note
The height and color of your flames can vary
depending on fuel type, fuel quality and mixture,
altitude, and aeration adjustment at or after
installation.
The photos of typical flame appearance are for
illustrative purposes only. Your fireplace may be
operating normally but appear different than the
photos.
Venting configuration, elevation, burner aeration
setting and local fuel heating value can all affect
flame appearance.
Typical flame appearance
Traditional Logs
Driftwood Logs
Pilot light
Thermocouple
probe must be
in flame
Pilot light

18
Frequently asked questions
Question Answer
What if my fireplace won't
turn on?
If you have followed all instructions for your remote control or wall switch
(see page 9 or pages 22-25) and your fireplace still won't turn on,
the batteries located in the battery holder may be low and need replacing.
See page 11 for instructions on how to replace the batteries.
If the fireplace still won't turn on after that, call your dealer for further
information. Your fireplace may require service by a qualified service
technician. Visit valorfireplaces.com/contact for a list of dealers near you.
I've just started my fireplace
for the first time, what is
that smell?
When operating your fireplace for the first time, some vapors may
be released due to the burning of curing compounds used during
manufacturing. They may cause a slight odor and could cause the flames
to be the full height of the firebox, or even slightly higher, for the first few
hours of operation. This is perfectly normal. See First time operation on
page 7 for more information.
When I operate the fireplace,
why do I suddenly hear a
faster series of beeps than
usual?
This is an indication that the batteries in your fireplace are getting
critically low (not the batteries in your remote control handset, but the
batteries in the battery holder). See page 11 for instructions on how to
replace the batteries.
Why do I hear popping or
snapping noises?
As your fireplace heats and cools with normal use, its metal parts will
expand and contract, which may cause some noise. This is pefectly
normal.
Why do I hear whirring
noises?
As you start or adjust your fireplace's flame, the control valve motor turns
to adjust the settings. This is perfectly normal.
How do I clean my fireplace? See Cleaning your fireplace on pages 13-16 for cleaning instructions
to keep your fireplace looking great.
I dropped some pieces of
embers under the fireplace
while cleaning, is this
dangerous?
No. The embers from the fuel bed are not flammable and will not impact
the operation of your fireplace. If this happens, vacuum them up when
you clean your fireplace.
There is condensation on
the inside of the glass, is this
okay?
This is normal when the fireplace first turns on, and will disappear
naturally when the fireplace heats up.
There is a white film on the
inside of the glass, is this
okay?
This happens due to composition of the gas from your supplier. A by-
product of the combustion process in a gas fireplace is a mineral which
can appear as a white film on the ceramic glass window of your appliance.
Clean as soon as possible (when the fireplace is cool) so it does not bake
onto the glass with time and become permanent. See page 13 to page
15 for cleaning instructions.

19
Frequently asked questions
Question Answer
When I start my fireplace,
the flame is blue or
transparent, is this normal?
This is normal, your flame will take on a more yellow/orange appearance
as the fireplace heats up.
When I start my fireplace,
the flame is dirty or black, is
this normal?
No. This is possibly caused by a blocked opening in the burner which
can be cleaned by vacuuming it. See pages 13-16 for cleaning
instructions, and call your dealer if the problem persists after cleaning.
After running for some
time, my fireplace has
soot gathering on the
logs, panels, or roof, it this
normal?
Minor amount of soot developing on logs is common, but soot that builds
up, falls off, and accumulates indicates the burner needs adjustment,
or the logs may have been installed incorrectly. Contact your dealer for
remedies to excessive sooting.
Where can I purchase parts
for my fireplace?
Any of our Valor dealers are able to order parts or provide field service.
Please contact your dealer - see page 3 - or visit valorfireplaces.com/
contact for a list of dealers near you.
Who can service my
fireplace?
We recommend having your fireplace serviced before initial use, and at
least once every year by a qualified service technician. Contact our dealer,
quoting the model and serial numbers, if possible. These numbers can
be found on the fireplace information card attached to the fireplace - see
page 7.
Why does my pilot light go
out when I leave the house
for extended periods of
time?
Your fireplace has a built-in safety shutoff. If the flame height does not
adjust for 7 days, the fireplace will automatically turn the pilot off, and
would need to be turned on again using either the handset or wall switch.
Why doesn't the fireplace
turn down when it goes
above the temperature I've
set?
Rather than constantly turning your fireplace up and down, the
temperature feature of your remote control is designed to efficiently
give you a smooth maintenance of a comfortable temperature. With this
you may find temperature fluctuations beyond the set point to varying
degrees, depending on installation and room size.

20
190ɋ–ɋ2255 Dollarton Highway,
North Vancouver, BCɄCanadaɄV7H 3B1
If you have a problem with this unit, please contact your dealer or supplier immediately. Under no circumstances should you
attempt to service the unit in any way by yourself. The warranties in paragraphs 1 and 2 are provided only to the initial user
of this unit, are not transferable and are subject to the conditions and limitations in paragraphs 3, 4 and 5. Please review the
conditions and limitations carefully and strictly follow their requirements.
1. Extended Warranty Coverage
For a period of up to ten (10) years, Miles Industries
Ltd., (the “Company”) or its appointed distributor will at
its option pay the initial owner for the repair of, or will
exchange the following parts or components which are
found to be defective in material or workmanship under
normal conditions of use and service:
Maximum Warranty Period 10 years
Part or Component Defect Covered
Exterior steel casing Corrosion 9
Glass Loss of structural integrity 9
Cast iron parts Corrosion 9
Firebox and heat
exchanger
Corrosion (but not
discoloration) causing loss
of structural integrity
9
2. Two-Year Parts Warranty
In addition, for two (2) years from the date of purchase, the
Company, at its option, will repair or exchange all parts and
components not listed above but that are found to have a
bona ȴde defect in material or workmanship under normal
conditions of use.
3. Conditions and Limitations
a) The warranty registration card must be completed by
the initial owner and returned to the company within
90 days. Alternatively, the warranty registration form
may be ȴlled out online at
www.valorȴreplaces.com
b) Installation and maintenance must be performed by
an authorized and trained dealer in accordance with
the Company’s installation instructions.
c) This warranty is void where installation of the unit
does not conform to all applicable codes including
national and local gas appliance installation codes and
building and ȴre codes.
d) The owner must comply with all operating
instructions.
e) The Company is not responsible for the labor costs
to remove defective parts or re-install repaired or
replacement parts.
f) The initial owner of the unit will be responsible for
any shipping charges for replacement parts as well
as travel time incurred by the dealer to perform the
warranty work.
g) This warranty applies to non-commercial use and
service and is void if it is apparent that there is abuse,
misuse, alteration, improper installation, accident or
lack of maintenance to the unit.
h) The warranty does not cover damage to the unit
through:
i) Improper installation, operational or environmental
conditions.
ii) Inadequate ventilation in the area or competition
for air from other household equipment or
appliances.
iii) Chemicals, dampness, condensation, or sulphur
in the fuel supply lines which exceeds industry
standards.
i) This warranty does not cover glass, log breakage or
damage to the unit while in transit.
j) The Company does not allow anyone to extend, alter
or modify this warranty and assumes no responsibility
for direct, indirect or consequential damages caused
by the unit. State or provincial laws where the initial
user or user resides may provide speciȴc rights
extending this warranty and, if so, the Company’s sole
obligation under this warranty is to provide labor and/
or materials in accordance with those laws.
4. Discharge of Liability
After two (2) years from the date of purchase, the Company
may, at its option, fully discharge all obligations under this
warranty by paying to the ȴrst owner the wholesale price of,
or replacing, any defective parts.
5. No Other Warranty
All obligations to repair this unit are deȴned in this warranty.
Some states or provinces may speciȴcally mandate
additional obligations on the part of manufacturers, but in
the absence of such speciȴc legislation, there is no other
warranty or obligation expressed or implied.
Valor®Warranty