VCOMFORT XAVIER 3D User manual

XAVIER 3D
FULL BODY SMART
MASSAGE CHAIR
XAVIER 3D
FULL BODY SMART
MASSAGE CHAIR
Please read SAFETY INSTRUCTIONS carefully before using the chair.
User s Manual'


1
16
22
23
1
5
6
14
19
20
21
7
8
9
18
Note: We reserve the right for design modification.It is subject to change
without notice.The pictures in this manual are only for reference.
Please refer to the actual product.
1.Thank you for choosing this Massage Chair XAVIER 3D.
.2.Please read this manual carefully before using the massage chair
.3.Please keep this manual in a safe place for further reference
.4.Please pay attention to SAFETY INSTRUCTIONS
Content
External structure parts
Internal structure parts
Preparation
Safety instructions
Mechanical components diagram
Mechanical components list
Installation
Installation
The adjustment before massage
Operation instruction &function illustration
Manual control
Massage Operation
After massage
Please keep this manual in a safe place for future reference.
Clean and maintenance
Malfunction guide
Maintenance
Others
Technical data
Please read this manual carefully to make sure the installation and operation of the
. massage chair is correct
“”Safety Instructions is provided in both Warning and Caution for important safety
information.
Both Warning and Caution are important safety caution, please pay more attention.
This sign indicates forbidden behavior .
This sign indicates must follow
instruction to operate
.
This sign indicates self disassembly
. is forbidden
This sign indicates correct operation
. of cable
Warning .This sign indicates warning of causing possible death or hurt to body
Caution .This sign indicates caution of causing possible hurt or damage to things
▲
Symbol meaning
The following should be kept for any further references.
Safety instructions
People with osteoporosis, vertebral fractures, and acute painful diseases such as
sprains or muscle strains.
Heart disease patients (including those who have pacemakers or are using other
medical electronics).
Cancer patients.
People with perceptual disorders due to high levels of peripheral circulatory
disturbances such as diabetes.
People with abnormal spine or crooked spine.
People with Protruded intervertebral Disc.
Pregnant women and those who have just completed childbirth, as well as people
with poor health.
People with trauma, such as thrombosis, acute varices, and various skin
inflammations.
People who have been identified as having lost their ability to discern temperature.
People with high fever (acute inflammation: such as burnout, chills, blood pressure
changes, physical weakness).
Elderly people over 80.
Persons with impaired consciousness, mentally handicapped persons, or those
who are incapable of operating the unit are prohibited from using this unit.
People who can not take care of themselves, infants, and drunkards.
Do not use this unit when it is wet or when you are wet.
It must be taken care of, or not used by people who are not sensitive to heat or
people who are allergic to heat.
Do not fall asleep in this unit.
Not suitable
users.
People with above symptoms should not use massage chair, or use it under doctor's advice.
User's discretion is advised if use the chair.
Risk of causing
accident or body
discomfort.
Warning
Preparation
Voice control use method

2 3
The tablet controller should be placed on the tablet stand in
time, and do not place it randomly to avoid the tablet controller
being squeezed or damaged by falling.
Before sitting, please confirm that there are no foreign matter inclusions
between the various parts of the machine.
When using the backrest or footrest up and down, make sure that there
are no people or objects around (behind, under, or in front of the chair).
In the event of a physical abnormality or abnormality in use, stop using
it immediately and ask a doctor.
Massage around the head should pay attention to the movement of the
massage rollers, the head should not do too much or too strong
massage.
Pay special attention when you massage the area around your neck.
Avoid excessive neck massage.
Do not massage the abdomen or knees with this machine.
If you want to leave your seat during the massage, you must stop the
massage chair before you leave the seat.
Do not use it with other instruments.
Do not allow children or pets to play on or around the unit (especially in
use); nor can they sit or stand on backrests ,armrests or legrest.
When people are inconvenient for action or lack of communication skills,
they must have strict and continuous care.
Before moving the unit, the backrest and legrest must be angled back to
their original position.
If the chair works dysfunctional, or is broken, splashed with water or falls into
water, please have it repaired by professional repairman or send the chair to
assigned service agent.Self-modification, disassembly or maintenance is
forbidden.
If power cord or plug is damaged, please don't replace it yourself, please
contact us or appointed dealer for replacement.
To avoid electric shock or body hurt, please don't open or disassemble any part
of the chair, there is not any attached part of the chair for maintenance by
customers.
Check leather or cloth material on the back and other areas is broken or not. If
broken, even though it is small,please stop using the chair, unplug the power
and have it repaired
Disassembly
and
maintenance
Power cord, plug, socket can't be used in broken or loose contact
condition.
Don't use other electric power except rated voltage in case of fire,
electric shock or any breakdown.
Any broken, re-process, knotted, twisted power cord or pressed under
heavy cargo is not allowed to use.
Never operate this appliance if it has a damaged cord or plug, if it is not
working.
Keep the power line away from stove or other heating products.
Fire and electric
shock
Massage cushions of the chair are not allowed to fold for storage.
.
The machine is forbidden for no-load running for a long time
An appliance should never be left unattended when plugged in.
Accident
Insert the plug of the chair into correct and suitable power socket.
Make sure the plug is completely inserted into the socket to
reduce short circuit or fire risk.
Unplug the power when not in use stop all massage functions,
/.and turn off on off key before unplugging
Fire and electric
shock
Accident/injury
Warning
When assembling, turn off the switch and unplug it after the chair returns.
Preparation
Safety instructions Safety instructions
Preparation
Please operate the chair in a flat or level place.
Installing earth wire in correct way.
The plug must be inserted into socket
with earth connect the earth connect
,
couldn't be bend or cut off.
Don't press with hands or step on the massage heads with feet.
Don't put hands between the working massage heads.
Don't put hands or feet in the gap of mechanical parts.
Don't drop or embed anything into the slot of massage chair.
Don't stand or sit or put anything on the backrest, armrest or leg-rest.
Don't move the chair during operation.
Don't stand on the chair during operation.
Don't pull out the plug or turn off the power during operation.
Don't put your hands or head between leg-rest or beneath.
.Don't use the massage chair while wearing hair ornaments
Don't put hard things in pocket when take buttocks and huckle
massage.
Don't sit or press on the backrest when the chair is in reclining
position.
Don t use at bare skin or were thin clothes, thin clothes may can'
achieve better massage effect, But it also may cause irritation to
the skin or cryogenic burns.
Do not use massager in close proximity to loose clothing or jewelry.
Keep long hair away from massager while in use.
Caution
Keep the chair away from stove or other heating products.
Don’t put the chair directly under the sun or other high
temperature places.
To use electric blanket or other heating products on the chair
. is forbiden
To avoid sudden falling.
The maximum suggested operating time is 20mins. 5mins
for each position beginning with the slight- step massage.
Along continuous massage in the same position may
cause uncomfortable feeling.
Before sitting on the chair to avoid injury please inspect
everything to confirm that the massage heads are in the
correct position.
Too long time massage is bad for
your body.
To avoid electric shock in any
. leakage or breakdown
To avoid fade, discolor on upholstery
or hardened, deteriorated on PU.
Don't use the chair outdoor.
Keep the chair away from heat, wet, sharp things and corrosive,
inflammable, explosive environment.
Make sure the plug completely insert into the socket.
To reduce short circuits and any
. fire hazard
To avoid the accident when turn on
.the power
Turn off all controls before removing plug from outlet.
Checking whether any damage on wire make sure no,
water or rubbish on wire.
Please make sure that the power switch is at the OFF“”
.
position before inserting the plug into the socket
To avoid accidental injury.
To avoid accidents or injury
Don t put in the space of dust serious or corrosive gas '
environment,
Don t put the chair in a small space places or use in the bad'
air circulation places.

4 5
Keep Dry-Don't use or store the chair in the wet environment
like nearing the swimming pool, or bathroom.
Keep the chair and remote control dry all the time.
Do not use it when user's body is wet.
Unplug the power when any damage on the power.
Caution
Unplug the power before cleaning the chair.
Unplug the power after using the chair.
Please turn off the power switch and unplug the power after
.massage
Unplug the power immediately when electricity goes off.
Make sure to install the earth wire in correct way(Incorrect
install way may cause electric shock. If you don't know how
to install, please find a professional electrician)
Don't use plug adapter (If the enclosed plug doesn't match
with socket, please don't change the plug by yourself and
find a professional electrician to install a matched
socket.)
Hold the plug to unplug the power but not try to pull the wire
to unplug the power.
Safety instructions
Preparation
To avoid leakage or
electric shock.
To avoid electric shock.
To avoid electric shock
or fire harzard.
To avoid accidents
To avoid damage or accidents
when power on again.
▲Gas pipe: probably cause explosion or fire.
Phone wire and lightning rod: probably cause electric shock
and fire when thundering.
Water pipe: earth wire is useless where there are plastics
Earth wire is not allowed
to be in these places
Grounding instruction
※The chair is equipped with a cord having a grounding conductor.The plug must be
plugged into an appropriate socket that is properly installed
and matched with the plug.
When the fuse is burned out, please turn off the switch※
and unplug the power. Opening the lid covered the fuse
which is located in the switch box. Using a same size
fuse to replace the old one, then cover the lid. Or you
can find an electrician to replace the fuse.
Replace fuse
Preparation
External structure parts
External structure
Backrest
Voice control
Right shoulder
massage device
Loud speaker
Head pad
Left shoulder
massage device
Back seat
cushion
Right armrest
Seat
Legrest
Footrest
Castor
Left armrest
Power switch
Power case
Power cord socket
Fuse holer
Remote control

6 7

Internal structure parts
Preparation
Internal structure
Massage roller
Shoulder airbag
Waist heating cloth
Air bags in the
arm area
Side airbag of leg
Footrest airbag
Mechanical components diagram
Explosion Diagram
Preparation
Foot Roller and Shiatsu

8
1
1
1
1
11
12
13
14
15
16
17
18
1
2
3
4
7
6
1
1
1
1
Right side fender
Pillow
Back seat cushion
Tablet bracket assembly
Lower backrest plastic
Massage machine
Anti-slip mat
Back frame welding
assembly
Backrest cover
Power box assembly
Leg link
(electrophoresis)
Front fender
5
Seat frame welding
assembly
9
Pushing actuator
10
Backrest lower cover
Electric actuator
1
 
8 9
1
19
20
1
USB plug
Legrest assembly
21
Upper backrest plastic
Tablet controller
Left fender
22 1
Left armrest assembly
23 1
1
1
1
1
1
1
1
1
1
1
Step 1 Take out the legrest, body and accessories from the box
①Hold the left and right sides of the legrest with both hands and lift it out of the seat of the
main body.
Tablet controller Tablet control bracket
One person hold the
armrest lower support
with two hands,
The other person holds
back cover handle
position Lift it out slowly.
Mechanical components list
Mechanical components list
Preparation
Qty'Qty'NameNO.NameNO.
Right armrest assembly
Installation 1()
Installation
Installation
Massage chair main body
Electric power cable
Legrest device
②Take out the accessories box and other parts, and lift out the massage chair body by
two or more people.
③Check to make sure that all accessories are complete (please check one by one
against the packing list).

10 11
Step 2. Massage Chair Reset.
Insert one end of the power cord into the jack of the power box, and the other end
into the power socket; turn on the switch button on the power box, the chair is in
the power-on state, and the backrest rises and the seat goes down.
Step 3. Fix the Leg-rest
Wire harness
plug
Lift the leg-rest
and insert the
hanging axis into
the hanger hole.
④
⑤Insert the locking piece
into the hanging axis.
Leg-rest
①②Remove the locking piece on the hanging axis of the seat frame; Insert the wire
harness plug of the legrest into the socket on the chair body; Insert an air tube of the③
leg-rest firmly with the air nozzle on the chair body; Lift the legrest, insert the hanging④
axis of the seat frame into the hole of the leg-rest hanging ear; Insert the locking piece⑤
on the hanging axis and fix it well; Put the velcro of the leg-rest connecting leather on⑥
the front end of the seat.
▲
Note: When connecting the air tube and wire harness, do not wind the tube and wire
harness together.
Hanging
ear hole
Air tube
Air nozzle
Socket
Hanging axis
Locking piece
①②③
Wire harness Air tube
Seat front plush
Inside velcro of leg-rest
hanging leather
⑥
Installation 2()
Installation
Installation Installation
Installation 3()
Installation
Check environment
Make sure the recline space.
At least 50cm
from wall
Cushions Grounding part
Because the chair is heavy, it may ruin your floor in long time setting.
Please put a blanket or other soft things to protect your floor.
Caution：
Don’t use the chair in wet places liks near swimming pool , bath room to
avoid leakage or electric shock.
Don’t use under sunlight or near stove or other heating place to avoid
upholstery deteriorated.
Please use chair in flat place to avoid chair falling or noise or other
unexpected trouble.
At least 2cm
from wall

12 13
 Insert the controller holder into the socket on the right armrest, according to the shape
of the controller holder and socket hole,until the bottom screw of the bracket snaps into
place. Align the concave position of the hand control plug with the convex position of②
the hand control wire socket on the right side of the seat, connect them together, and
then tighten the nut. Put the tablet controller on the holder.③
Controller
holder
Socket
①
Step 5. Connect heater wire and back-seat cushion
Kind suggestion
Sitting on the chair, try to keep the bottom of pillow and ear in the
same line, then connect it with back in this position. It will make body
detection more accurate and provide better massage.
Connect the heater wire of waist and seat, connect the back cushion and back with zipper.
③
①
Heater wire
connector of
waist and back
seat cushion
Back seat cushion
connect to the two
sides of backrest by
zipper .
②
Back seat cushion
connect the legrest
by velcros .
③
▲
When installing back
seat cushion should pay
attention to :make the
middle part of back
cushion align to the
middle part of backrest .
1
2
3
4
Controller plug
concave position
Controller
wire socket
Convex Point
Step 4. Assemble controller and controller holder
Installation 4()
Installation
Installation Installation
Installation 5()
Installation
Insert the plug of cable line into the socket.
Turn on the switch behind the power box.
(Switch on/off "O/I", press I down to turn
it on.)
Use the hand controller to choose massage
functions, enjoy the relax and comfortable
massage by our products.
1
2
3
4
Step 6. After assembling.
Plug the cable line in the hole a on the
power box as shown in the right picture.
Make sure the switch is off before you
insert the plug of cable line into the
socket.
Plug the power cord
into the power box
socket.
Power box socket
/

1
Make sure the
massage machine
rollers stop in the seat
of backrest, then sit on
the chair slowly
Right position: Your back
cling to the chair back,
the head clings to the
pillow.The remote ontrol
will beep once the body
scan starts working.
When you see the shoulder height
adjusting in controller, you can press
the up/down key to adjust the shoulder
position according to your need.
When you feel the
neck massage is
not strong enough,
please lift the pillow
and shoulder
cushion, then
massage again.
Acupunture Point Detecting
When doing Acupunture Point Detecting,
if the massage rollers can not find the
shoulder position, it it will default to the
middle part.
▲
14 15
Check
The adjustment before massage
Caution
Environment
Check environment
Don’t use the chair in wet places like
near swimming pool, bath room to
avoid leakage or electric shock.
Don’t use under sunlight or near
stove or other heating place to avoid
upholstery deteriorated.
Please use chair in flat place to avoid
chair falling or noise or other
unexpected trouble.
Check places in front
Check the areas when back and leg
extending, make sure no people, pets or
other things around.
Check power cable, plug
Space size for using the chair
(1) Clean the dust on plug on time.
(using dry cloth).
(2) No damage, re-do, bend, stretch, tie
or press with heavy thing(especially
can’t be pressed by the chair) on
power cable.
At least 50cm in front of the leg.
At least 2cm for the back-rest from the
wall.
Massage operation
Check surroundings
When the backrest or legrest reclines or
extends, please pay attention to:
(1) Check any person or things in every
direction.
(2) Check the space size.
How to move massage chair
Adjustment before massage
The adjustment before massage
Caution
Don’t move chair when it’s working in
case of accidents or damage
Howtomove
Bind the cables and put them in the seat to
avoid damage when moving.
If you plump the chair, it may damage the inner
parts of the chair.
Don’t use the castor if the floor is wooden or
other easy damaged material. It will need 2
or more persons to lift the chair.
Make sure the power is off and the plug
doesn't touch the floor(It’s better to
let the chair in standing
status to avoid the back
crashing the floor)
Normally
Press down the head part to make the
gravity fall on the back castors. Then
push the chair to desired destination
steadily and set it down slowly.
Rolling Wheel
No more than 40 degrees
During massage chair backrest lie down
process, can't move the armrest.
Please hold the footrest to move the
chair as shown in the picture in case
any scratches on the leatherette
Massage operation
Before adjustment
To avoid injure caused by
wrong position of the
massage head.
Avoid a wrong detection of your shoulder
position which will influence the massage
comfort.
Kind suggestion
Because the chair is heavy, it may ruin
your floor in long time
setting. Please put a
blanket or other soft
things to protect
your floor.

16 17
/
1. In standby mode, press ON/OFF key, the massage chair go into the ON
status; In ON status, press the ON/OFF key, the massage chair will turn
off and return to original status.
2. In ON status, press this button to pause current function, press it again to
continue the function; In pause mode, only ON/OFF button and release
Pause button can be used.
9. In ON status,press and hold this button ,the backrest goes up and leg
goes down ,release this button,the backrest and leg stop running.
10. In ON status,Press and hold this button ,the backrest goes down and leg
goes up ,release this button,the backrest and leg stop running.
4. In ON status, press Auto button, it can circulate in order among the 7 auto
programs which shown in the screen.
13. In ON status,press this button to adjust the chair posture to Zero gravity ,
then press the button again to set the chair to the initial working state.
11. In ON status,Press and hold this button ,the leg will rise up ,release this
button,the leg will stop running and lock this position .
12. In ON status,Press and hold this button,the leg will go down.release this
button ,the leg will stop running and lock this position .
Pause
Fixed Point
upward
Fixed Point
downward
3. In ON status, if there is no any operation in 1 minute or press the Lock, all
buttons will enter the lock mode, now only ON/OFF, pause and unlock
button can be used; Press the unlock button in the Screen to cancel the
lock mode.
6. In ON status,press the button to enter the Demo massage program.“”
5. In ON status, Press Time button, to adjust the chair massage time, 10mins,
20mins and 30mins for choice.
7. In ON status, press this key to enter manual massage, Kneading ,tapping,
kneading and tap,shiatsu,knocking for choice .
8. In ON status, manual massage mode ,you can press the button to select
whole,partial and point massage.
14. In ON status ,when the shoulder height detecting completed and
shoulder height can be adjusted .Press this key to adjust shoulder
height rise,Release this key to stop shoulder height adjustment.
15. In ON status ,when the shoulder height detecting completed and
shoulder height can be adjusted .Press this key can adjust shoulder
height down,Release this key to stop shoulder height adjustment
16. In ON status,press this key to turn on and turn off the heating .
17. In ON status,press this key to turn on and turn off the foot roller.
18. In ON status,press this key to open the manual air pressing,which can
switch between whole body,upper body and lower body and stop.
19. In ON status and air pressure massage,press this key to adjust the air
pressure intensity .5 levels can be adjusted .
20. In ON status, manual massage mode,press this key to adjust the
massage speed ,5 levels can be adjusted ,except the shiatsu massage.
21. In ON status, manual massage mode, except Kneading ,kneading and
tapping ,press this key to adjust the massage width ,Narrow,middle and
wide can be selected.
22. In ON status, manual fixed point mode,hold the up and down key to
adjust the massage machine move up or down,release the key will
stop running .
Manual control
Manual control
Massage operation
Back up &
Leg down
Back down
& leg up
On/Off
Auto
Legrest up
Legrest down
Speed
Width
Mode
RollerHeat
Manual control
Massage operation
Position
Pressure position
Pressure strength
Shoulder+
Shoulder-
Lock/
Unlock
Demo
Time
/

18 19
In the standby status,press the ON/OFF button to turn on the chair ,the voice
recognition enters the waiting status .
●When using the voice recognition function,it is necessary to say the wake-up word
“Hello,Kiri” before the system can recognize the subsequent voice control words.
After the Voice mode is activated,if no voice control words is given within 20 seconds,
the voice mode system shut down automatically .
After the massage chair recognizing the voice control words ,there will be
corresponding speaker voice feedback ,indicating that the voice command
recognition is successful.
If there is no voice feedback from the speaker,the voice command recognition fails
or the current status does not support this function .
If no response ,please try again louder after 2 seconds .
●
●Voice control words :
Wake words : ”Hello,Kiri”
.1 Quick Demo 2. Chinese Massage 3. Pain Relief 4. Stretch Mode
5. Neck Shoulder Mode 6. Glutes Mode 7. Zero Gravity
8. Massage Chair Shutdown
Voice control words :
2
2
1
3
①Put one end plug of power line to “a”
hole.
②Put power plug to socket.
③Turn on the power switch on the power
box, massage chair powers on.
④Press the power button of the hand
controller, the massage chair will enter
the power-on state, and it can be used
normally.
4
1
3
a
/
/
Operation instruction and function illustration
Massage operation
ON/OFF
Remote control
Step1. Power on
Power switch
Massage operation
①Operate according to controller operation
instructions. As for the massage method's
details, please refer to remote control's
Usage page.
②When the massage ends, massage machine
will return to the default position, meanwhile
"Shutting down" will be displayed on the
controller.
Step2. Massage
Step3. Turn off the power
①When the chair is On, press On/Off button
to turn off the massage chair and it will
restore automatically.
Turn off the power switch on the bottom of②
the back of chair after the rollers reach
storage position.
Unplug the power plug from the socket.③
1. Before using, pull up the
pillow, back cushion etc.
to check if the PU material
is broken, if there is damage,
please stop using, unplug
the chair, and ask for
repairment.
2. Only plug to proper socket.
1.Before sitting down, make sure there is no things
pinched between armrest, legrest , backrest and
seat of the chair.
2.Make sure the chair is in reset state before using.
3.Do not stand on it when using the massage chair.
4 The upper cover of the power box is provided.
with a safety anti-pinch device. When there is
squeezing or a heavy object between the power
box and the back cover of the backrest, the
backrest will stop reclining.
Warning
Attention
Voice control use method
Voice control use method
The use of smart voice control
(has voice control function)

20 21
After the chair restore in place, put the
hand controller back on the controller
bracket of the right armrest.
5
1
2
6
7
3
5
/
/
Massage operation
After massage
Restoration of massage chair
Make sure there is no people or pet or
anything within the range of backrest
and legrest.
Make backrest and legrest restore to
the normal position by controller.(or
press ON/Off key to make backrest
and legrest restore to the normal
position)
Or
Switch off the power.
Unplug the electricity from the socket.
(Attention: hold the right plug position)
Clean the chair if necessary.
Attention!
After using, press ON/OFF to end all the
massage method and wait for restoration.
Make sure to cut the electricity to avoid any
unexpected hurt to children or pets.
After using, turn off the power, unplug the
electricity. Avoid moisture, dirt and aging
of insulation in case of causing damage.
1. Please make sure there is no people, no pets or any stuff around the backrest to avoid
unexpected hurt or property loss.
2. When adjusting the backrest, be careful of the gap between the backrest and armrest.
3. When the legrest is moving, please do not stand on or leave from the seat, do not stop the
legrest from moving in case of causing damage to the chair.
4. Please refer to control instruction for more details.
●
1
●
2
●
3
●
4
●
1
●
2
●
3
●
1
●
2
Clean the controller
Clean and Maintenance
Synthetic leather
Cloth material
Plastic parts
Clean with tidy, soft and dry cloth slightly.
Dip soft cloth into 3-5% neutral detergent
solution, squeeze it then clean the stain on
the surface gently.
Wash cloth, squeeze it and wipe with
detergent.
General cleaning
Clean it softly with dry cloth.
Allow to dry (air blower is prohibited)
●
3
●
4
●
1
●
2
●
3
●
1
●
2
●
3
●
4
About cleaning
Before cleaning, unplug the electricity,
don t touch plug with wet hands.'
Make sure hands are dry when plugging
to the socket.
If failed to follow the mentioned instruction,
user may get electric shock or burned.
●
●
2
●
1
3
Dip cloth into weak neutral
detergent, squeeze it and clean
the material surface.
Diluent gas alcohol(,,
are prohibited)
Brush the dirty parts
with weak neutral detergent.
(avoid excessivebrushing)
Excessive cleaning may cause
damage to cloth material.
Wipe with water-dipped but
squeezed cloth.
Allowtodry.
Dip cloth into neutral detergent,
squeeze it and clean.
Wipe with water-dipped but
squeezed cloth.
Allow to dry.
Wipe with soft cloth after squeezing.
Allow to dry.
Propellant, diluent or
alcohol are prohibited.
●
1
Maintenance
If leather is dirty
(Chemical or medical
cleaning products are
)forbidden
Remote control

22 23
XAVIER 3D
150W
1490×780×870mm
(L×W×H )
81/98kg
Malfunction guide
FAQ and Troubleshooting
Others
There is heavy things on power box.
Note: If the troubles are not caused by above reasons, please turn off the power switch and
cut off the power, then contact the manufacturer or service agent to repair your chair.
Trouble Possible reason Troubleshooting
The massage chair can't
work after power is on.
Massage function suddenly
stops while working.
Check if the control is on or not.
Setting time is up.
Open control switch
Not choose massage function Choose massage function
Normal sound, no need to pay
attention to it.
Normal, no need to pay attention to it.
Turn off the power to have the
massager rest for over half an
hour before next turn working.
Connect the electricity power again
Check whether the plug and socket
in poor contact.
It is sound of air pump, motor and
mechanical parts.
Inner parts fretted away due to long
time work. It’s normal
Sound suddenly becomes
much louder while working.
Remove the obstacles; turn off
the power to have the massager
rest for over half an hour before
next turn working.
Check if there are any obstacles; the
chair overloads; for the sake of safety,
sometimes the massage machine may
automatically stop working.
Neither the backrest nor the
legrest can be lay down.
Please ask manufacturer or appointed
or authorized maintenance man for
checking and replacement.
Excessive operation; setting time is up.
The chair can't return to its
original position.
Massage rollers work on shifts.
Different height of the left
roller and right roller.
Make sure plug and socket are connected.
There is beep sound inside
the massager while working.
Check if it is due to long time working.
Please ask appointed or authorized
maintenance man for checking and
repairing.
Electric wire or plug
give out heat
Turn off the power to have the
massager rest for over half an
hour before next round working.
Wire or plug has damaged.
Please ask manufacturer or appointed
or authorized maintenance man for
checking and replacement.
The fuse burned out.
Replace fuse of same specification.
Something wrong with inner circuit
Please ask appointed or authorized
maintenance man for checking and
repairing.
Suddenly power-down
Turn off the power to have the
massager rest for over half an
hour before next turn working.
Stop using and ask appointed ，
maintenance man for help.
It may work overload
Other abnormal case
Others
Technical data
Technical data
220V 50/60Hz～
Name
Model
Input voltage
Safety design Class I
NW/GW
Packing size
Power
Massage Chair