EN
Verbatim Australia Pty Ltd (ABN 39 005 706 374)
• Warranty Statement
Our goods come with guarantees that cannot be exclude under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Verbatim Australia Pty Ltd (ABN 39 005 706 374) (“Verbatim”) provides the
following warranty in relation to its goods (“Product”).
The benefits of this warranty are in addition to any rights and remedies imposed
by Australian State & Federal legislation that cannot be excluded. Nothing in
this warranty is to be interpreted as excluding, restricting or modifying any
State or Federal legislation applicable to the supply of goods and services
which cannot be excluded, restricted or modified.
Verbatim warrants that, subject to the exclusions and limitations below, the
Product will be free from defects in materials and workmanship for the period
specified on the product packaging and/or the website from date of purchase.
If a defect appears in the Product before the end of the warranty period and
Verbatim finds the Product to be defective in materials and workmanship,
Verbatim will at its own discretion repair or replace the Product free of charge.
If goods presented for repair are capable of retaining user-generated data,
repair of these goods may result in loss of the data.
• Proof of Purchase
Proof of purchase shall be required to be eligible for this warranty and to
establish the commencement date of this warranty. This warranty is valid for
the original purchase only and is not transferrable to a subsequent customer if
the Product is sold by the original customer during the warranty period.
The term of your warranty period shall commence from the purchase date
appearing on your purchase receipt from an authorised distributor, reseller or
retailer and extends only for the time set forth in the Product documentation. This
information can be obtained from the packaging and/or the Verbatim Australia
website.
• Returned Merchandise Authorisation
No product may be returned to Verbatim Australia without first contacting us for
a RMA (Returned Merchandise Authorisation) number. If it is determined that a
Product may be defective, you will be given an authorisation number and
instructions for Product return. An unauthorised return, i.e. one for which an
RMA number has not been issued, will be returned to you at your expense.
Authorised returns are to be shipped prepaid and insured to our Head Office in
qualified packaging.
• Warranty Claims
1) If a fault covered by warranty occurs, the customer must first:
a) Contact Verbatim Australia Head Office using the contact
details provided below; or
b) Return the Product to the retailer from which the Product
was purchased.
2) Any warranty claim must be accompanied by:
a) Proof of purchase; and b)Full details of the alleged defect.
3) If Verbatim or the retailer from which the Product was purchased finds no
defect in the Product after inspection and testing, the customer must pay
Verbatim’s usual costs of service work and testing.
4) The customer must bear the cost of the transport to Verbatim or to and from
the retailer to make the warranty claim including all insurance of the Product.
Verbatim will bear the cost of the return transport to the customer once the
claim has been finalised.
• Exclusions
The warranty will not apply where:
1) The Product has been repaired, altered or modified by someone other than
Verbatim or an authorised repair agent;
2) The alleged defect in the Product is within acceptable industry variances;
3) Verbatim cannot establish any fault in the Product after testing and
inspection;
4) The Product has been used other than for the purpose for which it was
designed;
5) The defect in the Product has arisen due to the customer’s failure to properly
use and maintain the Product in accordance with Verbatim’s instructions,
recommendations and specifications (including applicable maintenance
schedules);
6) The Product has been subject to abnormal conditions or use, including
environment, temperature, water, fire, humidity, pressure, stress or similar;
