VERITAS NetBackup 5330 Manual

Replacing hard disk drives in a Primary Storage Shelf or an
Expansion Storage Shelf
Document Number: 137
Version: 3.2 (03/06/17)
Purpose
This document describes the process for replacing a faulty disk drive in a Primary Storage Shelf or
an Expansion Storage Shelf.
Affected Models
• NetBackup 5330 Appliance
• Velocity 7330 Appliance
Electrical Safety
The static discharged by human bodies can damage static-sensitive components on the boards.
When installing and maintaining the equipment, observe appropriate electrostatic safety precautions
to prevent personnel injuries or device damage.
When operating a device in an electrostatic sensitive area, you must take electrostatic-discharge
(ESD)-preventive measures. These include wearing ESD-preventive gloves, an ESD-preventive wrist
strap, and ESD-preventive clothes to avoid personnel injury or device damage.
To prevent damage to the device, pay attention to the following during operations:
• Do not touch devices with bare hands because ESD from the human body may damage the
electrostatically sensitive elements on a board.
• When dealing with the server or any of the internal components, wear an ESD-preventive wrist
strap, ESD-preventive gloves, and ESD-preventive suit.
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Veritas Appliance
Hardware Service Procedure

Hardware Part Replacement Procedure
Removing and replacing faulty Primary Storage Shelf and Expansion Storage
Shelf disk drives
This section describes how to remove and replace faulty storage disk drives in a Primary Storage
Shelf or Expansion Storage Shelf.
Requirements
• ESD wrist strap
• 3-TB or 6-TB hot-swappable disk drive for the storage shelves
Caution: Each storage shelf must have disk drives of the same capacity. You cannot mix 3TB
and 6TB disk drives within one shelf.
The size of the disk drive is printed on the label. See the following image for the location:
Caution: You must complete a drive swap within three minutes. Leaving the drive slot open for longer
than three minutes can result in the appliance overheating and cause other components to fail.
Caution: Swap one drive at a time only. Removing more than one drive at one time can affect system
functionality.
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf

Note: Disk drives are hot-swappable. The storage shelf does not need to be powered down when
replacing a disk drive.
To locate and identify the storage shelf that has the faulty disk drive
1Remove the bezel of the storage unit.
2Verify that the unit contains a failed disk drive by checking the Drive Drawer Service Action
Required LED on the front of the drawer. If a fault is detected, the amber Drive Drawer Service
Action Required LED is on.
DefinitionNumber
Drive Drawer Status Service Action Allowed LED1
Drive Drawer Status Service Action Required LED2
Drive 1 Activity LED3
Drive 2 Activity LED4
Drive 3 Activity LED5
Drive 4 Activity LED6
Drive 5 Activity LED7
Drive 6 Activity LED8
Drive 7 Activity LED9
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf

DefinitionNumber
Drive 8 Activity LED10
Drive 9 Activity LED11
Drive 10 Activity LED12
Drive 11 Activity LED13
Drive 12 Activity LED14
3Verify that the drawer is in the Service Action Allowed mode by checking to see if the blue Drive
Drawer Status Service Action Allowed LED is lit.
Note: If the Drive Drawer Status Service Action Allowed LED is not lit, use the Support > ServiceAllowed
command to set the storage shelf to Service Action Allowed mode. Contact Veritas Technical
Support if you cannot lit the Service Action Allowed LED. Do not proceed with the replacement
until the drawer is in the Service Action Allowed mode.
4Use the slot map to verify that the failed drive is identified in the work order. If you can safely
remove the disk drive, the blue Drive Drawer Status Service Action Allowed LED is on, and the
Drive Activity LED is blue.
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf

5Locate the drawer the faulty drive is in and pull both orange release levers into the center. The
release levers are located at both ends of the drawer on the bottom.
6Pull the drawer out to the full extension.
To remove a storage-shelf disk drive
1Put on an ESD-compliant wrist strap or take other ESD-protective measures.
Note: The static discharged by human bodies can damage static-sensitive components on the
boards. When installing and maintaining the equipment, you must observe appropriate electrostatic
safety precautions to prevent personnel injuries or device damage.
To review electrostatic safety precautions, see the topic titled Electrical Safety found earlier in
this document.
2Each drive has two LEDs that indicate Status and Service Action Allowed. The failed drive is
indicated by a yellow status LED and a blue Service Action Allowed LED.
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf

3On the front of the disk drive, locate and release the orange tab that holds the handle of the drive
carrier in place.
4Raise the handle to the full vertical position to release the disk drive from the connector in the
drive slot.
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf

5Use the handle to lift the drive out of the drive slot.
6Place the disk drive in an ESD-compliant wrapper.
7If you remove multiple drives, label each drive with the storage shelf number, the drive drawer
number, and the slot number.
To install the storage-shelf disk drive
1Remove the replacement drive from the ESD-protective bag.
2Raise the drive handle on the new drive to the vertical position.
3Align the two raised buttons on each side of the drive over the matching gap in the channel on
the drive drawer.
4Lower the drive straight down then rotate the drive handle down until the drive snaps into place
under the drive release lever.
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf

5Push the drive drawer all the way back into the storage shelf and close the levers on each side
of the drive drawer.
6The Drive Drawer Status Service Action Required LED and the Drive Drawer Status Service
Action Allowed LEDs turn off.
7The Drive Activity LED for the replaced drive will start to blink as copy back starts.
8Install the bezel on the front of the storage shelf.
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf

Note: It may take several hours for the front panel Service Action Required LED to turn off. The
rebuild or copy back process can take up to a day without backups, and up to two days while
running backups.
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HSP 137 Replacing a disk drive in a Primary Storage Shelf or an Expansion Storage Shelf