Verizon Hub User manual

USER GUIDE
LET’S GET STARTED
VERIZON
© 2009 Verizon. All Rights Reserved.

© 2009 Verizon. All Rights Reserved. ii
Verizon Hub User Guide
Contents
Set Up Your Verizon Hub.................................................................................................................................. 1
Verify Box Contents........................................................................................................................................................ 1
Attach the Support Stand to the Base............................................................................................................ 1
Decide How You’ll Connect to the Internet (Wireless or Wired). .............................................. 1
Wireless Connection. ............................................................................................................................................. 1
Wired Connection.................................................................................................................................................... 1
Other Considerations............................................................................................................................................ 2
Caution................................................................................................................................................................... 2
Plug in Your Verizon Hub. .......................................................................................................................................... 2
Insert the Handset Battery....................................................................................................................................... 3
Place the Handset in Its Cradle............................................................................................................................. 3
Attach Stickers.................................................................................................................................................................... 3
Set Up Verizon Hub and Digital Voice Service......................................................................................... 4
How to Enter Information......................................................................................................................................... 4
Connect to Wireless Network................................................................................................................................. 4
Connect to Wired Network....................................................................................................................................... 5
Add Backup Number...................................................................................................................................................... 6
Take Tour.................................................................................................................................................................................. 7
Set Up Voice Mail.............................................................................................................................................................. 7
Transfer Existing Home Phone Number to Your Verizon Hub.................................................... 7
Handset Controls.............................................................................................................................................................. 8
Front View....................................................................................................................................................................... 8
OK Button/Joystick. ................................................................................................................................................ 8
Side Views....................................................................................................................................................................... 9
Volume Controls................................................................................................................................................................ 9
Ringer Volume. ........................................................................................................................................................... 9
Handset Speaker Volume.................................................................................................................................10
Keypad Button Volume......................................................................................................................................10
Headset Jack.......................................................................................................................................................................10

© 2009 Verizon. All Rights Reserved. iii
Verizon Hub User Guide
Set Up Accessory Handset & Charging Cradle. ..................................................................11
Verify Box Contents......................................................................................................................................................11
Insert the Handset Battery.....................................................................................................................................11
Activate Accessory Handset With Base........................................................................................................12
Plug in Accessory Handset Charging Cradle...........................................................................................12
Verizon Hub Base....................................................................................................................................................13
Home Screen. .....................................................................................................................................................................13
Weather..........................................................................................................................................................................13
Check Current Weather or Extended Forecast...........................................................................13
Add Weather Location. ...............................................................................................................................14
Change Weather Location on Home Screen...............................................................................14
Delete Weather Location...........................................................................................................................15
Date & Time.................................................................................................................................................................15
Change Time Zone.........................................................................................................................................15
View Calendar....................................................................................................................................................15
Home Screen Settings/Widgets..................................................................................................................16
View Missed Calls............................................................................................................................................16
Check New Voice Mail. ................................................................................................................................16
View New Text, Photo and Video Messages. ...............................................................................16
Turn On Do Not Disturb.............................................................................................................................17
Turn O Do Not Disturb.............................................................................................................................17
Turn On Call Forwarding. ..........................................................................................................................17
Turn O Call Forwarding...........................................................................................................................18
Manage Calling Features...........................................................................................................................18
Dial Pad. .........................................................................................................................................................................18
Make a Call. .........................................................................................................................................................18
View Calls..............................................................................................................................................................19
Locate Handset. ...............................................................................................................................................19
Intercom................................................................................................................................................................19
Open Menu................................................................................................................................................................. 20
Answer a Call............................................................................................................................................................. 20
Block a Call.................................................................................................................................................................. 20
Ignore a Call............................................................................................................................................................... 20
Answer Call Waiting..............................................................................................................................................21

© 2009 Verizon. All Rights Reserved. iv
Verizon Hub User Guide
Make a 3-Way Call..................................................................................................................................................21
Adjust Speaker/Ringer Volume...................................................................................................................21
Use Speakerphone. ...............................................................................................................................................21
Communications............................................................................................................................................................ 22
Dial Pad. ........................................................................................................................................................................ 22
Make a Call. ........................................................................................................................................................ 22
View Calls............................................................................................................................................................. 22
Calling Features. ............................................................................................................................................. 22
Locate Handset. .............................................................................................................................................. 23
Intercom............................................................................................................................................................... 23
PhotoDial..................................................................................................................................................................... 24
Add Contact to PhotoDial. ...................................................................................................................... 24
Call Contact With PhotoDial................................................................................................................... 24
Delete Contact From PhotoDial.......................................................................................................... 24
Calls.................................................................................................................................................................................. 25
View Calls............................................................................................................................................................. 25
Delete a Call....................................................................................................................................................... 25
Delete All Calls................................................................................................................................................. 25
Add Caller to Contacts............................................................................................................................... 26
Call a Person From Calls. ........................................................................................................................... 27
Contacts........................................................................................................................................................................ 27
View All Contacts........................................................................................................................................... 27
Add a Contact. ................................................................................................................................................. 27
Edit a Contact................................................................................................................................................... 28
Delete a Contact............................................................................................................................................. 29
Search for Contact. ....................................................................................................................................... 29
View Contacts by Group........................................................................................................................... 30
Call a Contact.................................................................................................................................................... 30
Send a Text or Picture Message to a Contact..............................................................................31
Map a Contact’s Location..........................................................................................................................31
Get Directions to a Contact’s Location........................................................................................... 32
Add Group. ......................................................................................................................................................... 32
Delete Group. ................................................................................................................................................... 32
Voice Mail. ................................................................................................................................................................... 33
Set Up Voice Mail. .......................................................................................................................................... 33
View Voice Mail Messages....................................................................................................................... 33

© 2009 Verizon. All Rights Reserved. v
Verizon Hub User Guide
Play a Voice Mail Message....................................................................................................................... 33
Delete a Voice Mail Message................................................................................................................. 33
Call Back a Caller............................................................................................................................................. 34
Reply to Voice Mail Message With a Text or Picture Message........................................ 34
Map a Caller’s Location.............................................................................................................................. 35
Messaging................................................................................................................................................................... 35
Text/Picture Messages. .............................................................................................................................. 35
View a Message........................................................................................................................................ 35
Send a New Text, Picture or Video Message........................................................................ 35
Reply to a Message................................................................................................................................ 36
Forward a Message................................................................................................................................ 37
Delete a Message.................................................................................................................................... 37
Verizon Messages.......................................................................................................................................... 38
View Verizon Messages....................................................................................................................... 38
Delete a Verizon Message................................................................................................................. 38
Delete All Verizon Messages........................................................................................................... 38
Contacts................................................................................................................................................................................. 39
Messaging............................................................................................................................................................................ 39
Directories........................................................................................................................................................................... 39
Directories................................................................................................................................................................... 39
Business Search............................................................................................................................................... 39
Search for a Business............................................................................................................................ 39
Get Directions to a Business. .......................................................................................................... 40
People Search....................................................................................................................................................41
Search for a Person.................................................................................................................................41
Reverse Lookup................................................................................................................................................41
Search for a Person or Business by Phone Number.........................................................41
Movies..................................................................................................................................................................................... 42
View Movies............................................................................................................................................................... 42
Now Playing in Your Area......................................................................................................................... 42
Opening This Week in Your Area......................................................................................................... 42
Coming Soon in Your Area...................................................................................................................... 43
Watch Movie Trailers. .................................................................................................................................. 43
Purchase Tickets. ............................................................................................................................................ 43
Theaters. .......................................................................................................................................................................44

© 2009 Verizon. All Rights Reserved. vi
Verizon Hub User Guide
Find a Theater Near Me..............................................................................................................................44
Search for Theaters in Other Areas....................................................................................................44
History............................................................................................................................................................................ 45
Chaperone®. ....................................................................................................................................................................... 45
Find Location of Contact. ................................................................................................................................ 45
V CAST®. .................................................................................................................................................................................. 46
Watch Videos. ................................................................................................................................................... 46
Listen to Internet Radio............................................................................................................................. 46
Verizon Relay......................................................................................................................................................................47
View Messages. ........................................................................................................................................................47
View All Members. .................................................................................................................................................47
Add a Member Manually..................................................................................................................................47
Add a Member From Contacts.................................................................................................................... 48
Delete Member........................................................................................................................................................ 48
View Tiles Online.................................................................................................................................................... 49
Calendar. ............................................................................................................................................................................... 49
View Calendar........................................................................................................................................................... 49
View Event................................................................................................................................................................... 49
Add Event. ................................................................................................................................................................... 50
Add Birthday............................................................................................................................................................. 50
Add Anniversary......................................................................................................................................................51
Edit Event..................................................................................................................................................................... 52
Delete Event. ............................................................................................................................................................. 52
Calculator. ............................................................................................................................................................................ 52
Use the Calculator................................................................................................................................................. 52
Trac. ...................................................................................................................................................................................... 53
Check Local Trac. ............................................................................................................................................... 53
View Trac for Another Area....................................................................................................................... 53
Settings.................................................................................................................................................................................. 53
General. ......................................................................................................................................................................... 53
Weather................................................................................................................................................................. 53
View Current Weather Location(s).............................................................................................. 53
Add Weather Location. ....................................................................................................................... 54
Change Home Weather Location................................................................................................ 54
Delete Weather Location................................................................................................................... 55

© 2009 Verizon. All Rights Reserved. vii
Verizon Hub User Guide
Home Screen Settings................................................................................................................................ 55
Add Weather Widget to Home Screen..................................................................................... 55
Remove Weather Widget From Home Screen.................................................................... 55
Add Date & Time Widget to Home Screen............................................................................ 56
Remove Date & Time Widget From Home Screen........................................................... 56
Add Call Features Widget to Home Screen.......................................................................... 56
Remove Call Features Widget From Home Screen. ........................................................ 57
Add Calls & Messages Widget to Home Screen. ............................................................... 57
Remove Calls & Messages Widget From Home Screen. .............................................. 57
Date & Time........................................................................................................................................................ 58
View Current Date & Time Settings............................................................................................ 58
Change Time Zone................................................................................................................................. 58
Handsets.............................................................................................................................................................. 58
View Activated Handsets. ................................................................................................................. 58
Activate Handset Automatically................................................................................................... 59
Activate Handset Manually.............................................................................................................. 59
Delete Handset......................................................................................................................................... 59
Verizon Hub Tour............................................................................................................................................ 60
Calling Features...................................................................................................................................................... 60
Call Forwarding............................................................................................................................................... 60
Turn On Call Forwarding—First Time Setup.........................................................................61
Turn On Call Forwarding—Already Set Up............................................................................61
Turn O Call Forwarding................................................................................................................... 62
Do Not Disturb................................................................................................................................................. 62
Turn On Do Not Disturb..................................................................................................................... 62
Turn O Do Not Disturb..................................................................................................................... 62
Incoming Call Block. .................................................................................................................................... 63
Turn On Incoming Call Block.......................................................................................................... 63
Turn O Incoming Call Block.......................................................................................................... 63
Simultaneous Ring........................................................................................................................................ 64
Turn On Simultaneous Ring............................................................................................................ 64
Turn O Simultaneous Ring............................................................................................................ 65
Backup Numbers............................................................................................................................................ 65
Change Backup Number. .................................................................................................................. 65
Call Waiting. ....................................................................................................................................................... 66
Turn On Call Waiting............................................................................................................................. 66

© 2009 Verizon. All Rights Reserved. viii
Verizon Hub User Guide
Turn O Call Waiting............................................................................................................................. 66
Caller ID Block. ..................................................................................................................................................67
Turn On Caller ID Block........................................................................................................................67
Turn O Caller ID Block........................................................................................................................67
International Call Block. .............................................................................................................................67
Voice Mail Settings. ...................................................................................................................................... 68
Change Number of Rings Before Going to Voice Mail. ................................................ 68
Send Email Notication of New Voice Mail. ......................................................................... 68
Change Voice Mail Passcode. ......................................................................................................... 69
Change Voice Mail Greeting............................................................................................................ 69
Display............................................................................................................................................................................ 69
Wallpaper. ........................................................................................................................................................... 69
Change Wallpaper.................................................................................................................................. 69
Screensaver........................................................................................................................................................ 70
Change Screensaver. ............................................................................................................................ 70
Upload New Photos for Wallpaper and Screensaver............................................................ 70
Network. ....................................................................................................................................................................... 71
Check Wired Connection.......................................................................................................................... 71
Connect to Wired Network..................................................................................................................... 71
Check Wireless Connection.................................................................................................................... 71
Connect to Wireless Connection........................................................................................................ 71
Change Network............................................................................................................................................ 72
IP Address............................................................................................................................................................ 72
Obtain IP Automatically..................................................................................................................... 72
Manual IP Conguration.................................................................................................................... 73
Sound.............................................................................................................................................................................. 73
Volume.................................................................................................................................................................. 73
Adjust System Volume. ....................................................................................................................... 73
Adjust Speakerphone Volume....................................................................................................... 73
Adjust Ringer Volume...........................................................................................................................74
Adjust Media Volume............................................................................................................................74
Ringtone. ..............................................................................................................................................................74
Listen to Current Ringtone................................................................................................................74
Change Ringtone.....................................................................................................................................74
System.............................................................................................................................................................................75
System Information. .....................................................................................................................................75

© 2009 Verizon. All Rights Reserved. ix
Verizon Hub User Guide
View System Information...................................................................................................................75
Check if Verizon Hub is Online. ......................................................................................................75
Version Information......................................................................................................................................75
View Version Information...................................................................................................................75
System Resets....................................................................................................................................................76
Verizon Hub Reset...................................................................................................................................76
Apps...........................................................................................................................................................................................76
Download Apps.......................................................................................................................................................76
View My Stu.............................................................................................................................................................76
Remove App. ............................................................................................................................................................. 77
Using Apps.................................................................................................................................................................. 77
Horoscopes. ....................................................................................................................................................... 77
Internet Radio. ................................................................................................................................................. 77
Listen to Internet Radio...................................................................................................................... 77
Add Station to My Favorites............................................................................................................ 78
Remove Station From My Favorites........................................................................................... 79
Photo Viewer..................................................................................................................................................... 79
View Album................................................................................................................................................. 79
Play Slideshow. ......................................................................................................................................... 80
Create New Album................................................................................................................................. 80
Edit Album....................................................................................................................................................81
Delete Album. ............................................................................................................................................81
Change Wallpaper...................................................................................................................................81
Make Screensaver................................................................................................................................... 82
Upload New Photos for Wallpaper and Screensaver..................................................... 82
Puzzle Games. .................................................................................................................................................. 82
Play Number Puzzle. ............................................................................................................................. 82
Play Picture Puzzle. ................................................................................................................................ 83
Play Sudoku. ............................................................................................................................................... 83
Recipes.................................................................................................................................................................. 84
Feedback. ............................................................................................................................................................................. 84
Verizon Hub Handset(s)................................................................................................................................. 85
Volume Controls............................................................................................................................................................. 86
Ringer Volume. ........................................................................................................................................................ 86
Handset Speaker Volume................................................................................................................................ 86

© 2009 Verizon. All Rights Reserved. x
Verizon Hub User Guide
Keypad Button Volume..................................................................................................................................... 86
Headset Jack...................................................................................................................................................................... 87
Menu. ....................................................................................................................................................................................... 87
Received Calls........................................................................................................................................................... 87
View Received Calls...................................................................................................................................... 87
View Received Calls Details. ................................................................................................................... 87
Received Calls – Add New Contact. .................................................................................................. 88
Received Calls – Update Existing Contact.................................................................................... 88
Delete Received Call.................................................................................................................................... 89
Delete All Received Calls Information............................................................................................. 89
Dialed Calls................................................................................................................................................................. 89
View Dialed Calls............................................................................................................................................ 89
View Dialed Calls Details. ......................................................................................................................... 90
Dialed Calls – Add New Contact. ........................................................................................................ 90
Dialed Calls – Update Existing Contact...........................................................................................91
Delete Dialed Call...........................................................................................................................................91
Delete All Dialed Calls. ............................................................................................................................... 92
Contacts........................................................................................................................................................................ 92
Edit Contact....................................................................................................................................................... 93
View Contact Details. .................................................................................................................................. 94
Delete Contact................................................................................................................................................. 94
Delete All Contacts....................................................................................................................................... 95
Call Contact........................................................................................................................................................ 95
Settings. ........................................................................................................................................................................ 96
Set Background............................................................................................................................................... 96
Ringtones............................................................................................................................................................ 96
Set Ringtone Type. ................................................................................................................................. 96
Set Ringtone Volume ........................................................................................................................... 97
Set Contrast. ...................................................................................................................................................... 97
Keypad Volume............................................................................................................................................... 98
Registration........................................................................................................................................................ 98
Activate Handset Automatically................................................................................................... 98
Activate Handset Manually.............................................................................................................. 99
Delete Handset......................................................................................................................................... 99
Version................................................................................................................................................................... 99

© 2009 Verizon. All Rights Reserved. xi
Verizon Hub User Guide
View Version Information.................................................................................................................. 99
Intercom............................................................................................................................................................ 100
Intercom From Verizon Hub Base to Handset........................................................................ 100
Intercom From Handset to Verizon Hub Base........................................................................ 100
Intercom from Handset to Handset. ..............................................................................................101
Answer Incoming Call While Using Intercom..........................................................................101
Making Calls.....................................................................................................................................................................102
Place a Domestic Call........................................................................................................................................102
Place an International Call...........................................................................................................................102
Automatically Blocked Numbers............................................................................................................102
Collect Calls..............................................................................................................................................................102
Important 9-1-1 Emergency Response Information...............................................................103
Important Digital Voice Service Information............................................................................... 104
Moving and Updating Your 9-1-1 Service Address............................................................. 104
Prior to Moving. ........................................................................................................................................... 104
New Address...................................................................................................................................................105
Update Your 9-1-1 Emergency Response Service Address............................................105
Digital Voice Calling Features............................................................................................................. 106
Voice Mail.......................................................................................................................................................................... 106
Set Up Voice Mail Account. ..........................................................................................................................107
Change Personal Greeting...........................................................................................................................107
Change Passcode.................................................................................................................................................108
Retrieve Voice Mail Messages...........................................................................................................................109
Listen to Voice Mail............................................................................................................................................109
Listen to Voice Mail Away from Home................................................................................................110
Recover a Deleted Message........................................................................................................................ 111
Visual Voice Mail........................................................................................................................................................... 111
Listen to Voice Mail from your Computer......................................................................................... 111
Customizing Your Mailbox................................................................................................................................... 112
Select Message Preferences........................................................................................................................ 112
Change Ring Count............................................................................................................................................113
Set Up Voice Mail Email Notication.................................................................................................... 113
4-1-1 Directory Assistance................................................................................................................................... 113

© 2009 Verizon. All Rights Reserved. xii
Verizon Hub User Guide
Caller ID With Name. .................................................................................................................................................114
Call Waiting....................................................................................................................................................................... 114
Use Call Waiting.................................................................................................................................................... 114
Temporarily Disable Call Waiting............................................................................................................ 114
Permanently Disable Call Waiting.......................................................................................................... 115
Call Waiting With Caller ID................................................................................................................................... 115
Caller ID Block................................................................................................................................................................ 115
Return Call *69...............................................................................................................................................................116
Do Not Disturb............................................................................................................................................................... 117
3-Way Calling. ................................................................................................................................................................. 117
Start a 3-Way Call................................................................................................................................................. 117
End a 3-Way Call................................................................................................................................................... 117
Speed Dial 10..................................................................................................................................................................118
Add/Change Number on Speed Dial 10 List..................................................................................118
Domestic Numbers..............................................................................................................................118
International Numbers. ....................................................................................................................118
Make a Call Using Speed Dial 10.............................................................................................................119
Call Forwarding.............................................................................................................................................................119
Activate Call Forwarding...............................................................................................................................120
Cancel Call Forwarding...................................................................................................................................120
Quick Reference Guide...........................................................................................................................................121
Web Management Site..................................................................................................................................122
Registering Account on Web Management Site.........................................................................122
Checking Your Text Messages....................................................................................................................123
Home......................................................................................................................................................................................124
View Missed Calls. ...............................................................................................................................................124
View New Voice Mail.........................................................................................................................................124
Check New Messages.......................................................................................................................................124
View All Calling Features...............................................................................................................................124
View Today’s Calendar Events. ..................................................................................................................125
View New Verizon Relay Messages........................................................................................................125
Change Wallpaper...............................................................................................................................................125
Verizon Hub Photos...........................................................................................................................................125

© 2009 Verizon. All Rights Reserved. xiii
Verizon Hub User Guide
View All Photos..............................................................................................................................................125
Upload Photos...............................................................................................................................................126
Verizon Messages................................................................................................................................................126
View All Verizon Messages....................................................................................................................126
Transfer Your Number......................................................................................................................................127
9-1-1 Emergency Response Service Address. ...............................................................................127
Communications..........................................................................................................................................................128
Calls................................................................................................................................................................................128
View All Calls...................................................................................................................................................128
View Incoming Calls...................................................................................................................................128
View Outgoing Calls..................................................................................................................................128
View Missed Calls.........................................................................................................................................128
Delete Call.........................................................................................................................................................128
Add Caller to Contacts.............................................................................................................................129
Voice Mail. .................................................................................................................................................................129
View All Voice Mail......................................................................................................................................130
View Played Voice Mail. ...........................................................................................................................130
View Unplayed Voice Mail. ....................................................................................................................130
Play Voice Mail. ..............................................................................................................................................130
Save Voice Mail Messages......................................................................................................................131
Delete Voice Mail(s)....................................................................................................................................131
Messaging.................................................................................................................................................................131
View All Messages.......................................................................................................................................131
View Sent Messages. .................................................................................................................................131
View Received Messages........................................................................................................................131
View Undelivered Messages................................................................................................................131
View Unread Messages............................................................................................................................132
Delete Message(s).......................................................................................................................................132
Verizon Relay...................................................................................................................................................................132
Add Member............................................................................................................................................................132
Edit Member............................................................................................................................................................133
View All Verizon Relay Messages............................................................................................................133
View Verizon Relay Message. .....................................................................................................................133
Delete Verizon Relay Message..................................................................................................................133
Contacts...............................................................................................................................................................................134
View Contacts.........................................................................................................................................................134

© 2009 Verizon. All Rights Reserved. xiv
Verizon Hub User Guide
Add Contact.............................................................................................................................................................134
Edit Contact. ............................................................................................................................................................134
Delete Contact.......................................................................................................................................................135
Add Group.................................................................................................................................................................135
Rename Group.......................................................................................................................................................135
Delete Group...........................................................................................................................................................135
Import Contacts....................................................................................................................................................136
Import Contacts from .csv File. ..........................................................................................................136
Create a .csv File. ..........................................................................................................................................136
Search Contacts....................................................................................................................................................137
Search Contacts by Name or Number. .........................................................................................137
Calendar. .............................................................................................................................................................................137
View Calendar.........................................................................................................................................................137
Add New Event......................................................................................................................................................137
Edit Event...................................................................................................................................................................137
Delete Event. ...........................................................................................................................................................138
Directories.........................................................................................................................................................................138
Business Search. ...................................................................................................................................................138
People Search.........................................................................................................................................................139
* Last Name is required for a White Pages search. ....................................................................139
Reverse Lookup. ...................................................................................................................................................139
Look Up a Number...............................................................................................................................139
Verizon Hub Photos...................................................................................................................................................139
View Photos.............................................................................................................................................................139
Save Photo as Contact Image....................................................................................................................140
Add Photo to Screensaver. ..........................................................................................................................140
Set Photo as Wallpaper. ................................................................................................................................140
Delete a Photo. ....................................................................................................................................................141
Edit Photos. ............................................................................................................................................................141
Upload Photos.......................................................................................................................................................141
Screensaver..............................................................................................................................................................142
Upload Screensaver Image...................................................................................................................142
Select From All Photos.............................................................................................................................142
Remove Photo. ..............................................................................................................................................142
Wallpaper...................................................................................................................................................................143
Upload Wallpaper Image. ......................................................................................................................143

© 2009 Verizon. All Rights Reserved. xv
Verizon Hub User Guide
Select From All Photos.............................................................................................................................143
Settings............................................................................................................................................................................144
Calling Features....................................................................................................................................................144
Call Forwarding.............................................................................................................................................144
Turn On Call Forwarding..................................................................................................................144
Delete Call Forwarding Number. ...............................................................................................145
Turn O Call Forwarding.................................................................................................................145
Do Not Disturb...............................................................................................................................................145
Turn On Do Not Disturb...................................................................................................................145
Schedule Do Not Disturb. ...............................................................................................................145
Edit Do Not Disturb Schedule......................................................................................................145
Delete Do Not Disturb Schedule. ..............................................................................................146
Turn O Do Not Disturb...................................................................................................................146
Incoming Call Block. ..................................................................................................................................146
Turn On Incoming Call Block........................................................................................................146
Turn O Incoming Call Block........................................................................................................147
Delete Number From Block Caller List...................................................................................147
Simultaneous Ring......................................................................................................................................147
Turn On Simultaneous Ring..........................................................................................................147
Delete Simultaneous Ring Numbers. .....................................................................................148
Turn O Simultaneous Ring..........................................................................................................148
Backup Number............................................................................................................................................149
View Backup Number. .......................................................................................................................149
Edit Backup Number...........................................................................................................................149
Call Waiting. .....................................................................................................................................................150
Turn On Call Waiting...........................................................................................................................150
Turn O Call Waiting...........................................................................................................................150
Caller ID Block. ...............................................................................................................................................150
Turn On Caller ID Block.....................................................................................................................150
Turn O Caller ID Block.....................................................................................................................151
International Call Block. ..........................................................................................................................151
Change International Call Block.................................................................................................151
View International Rates and Country Codes...................................................................151
Voice Mail Services. ....................................................................................................................................152
Change Voice Mail Ring Count....................................................................................................152

© 2009 Verizon. All Rights Reserved. xvi
Verizon Hub User Guide
Set Up Email Notications of New Voice Mail. .................................................................152
Services. ......................................................................................................................................................................153
Service Address for 9-1-1 Emergency Response...................................................................153
View Service Address.........................................................................................................................153
Email Address.................................................................................................................................................153
View Email Address. ............................................................................................................................153
Help. ........................................................................................................................................................................................154
GoToAssist. ........................................................................................................................................................................155
Send Feedback. .............................................................................................................................................................155
Troubleshooting...................................................................................................................................................156
Important Customer Information...................................................................................................158
Warranty..............................................................................................................................................................................158
Open Source Licenses..............................................................................................................................................158
FCC Statement................................................................................................................................................................159
Important Note. ............................................................................................................................................................159
FCC Radiation Exposure Statement......................................................................................................159
Danger—Electric Shock and Fire..................................................................................................161
Caution—Disposal. ..................................................................................................................................162
Danger—Handset Battery Pack.....................................................................................................162
Caution—Electromagnetic Interference. ...............................................................................162
Danger—Liquid Crystal Display (LCD)......................................................................................162

© 2009 Verizon. All Rights Reserved. 1
Verizon Hub User Guide
45
7
6
8
9
10
2
3
1
Setting up your Verizon Hub is easy.
Verify Box Contents.
Verizon Hub base.1.
Support stand.2.
Cordless handset.3.
Power cord.4.
Handset battery.5.
Ethernet cable (for wired6.
connection only).
Stylus.7.
Emergency 9-1-1 sticker sheet.8.
Important battery information card9.
Let’s Get Started Guide10.
Attach the Support Stand to the Base.
Slip one end of the support stand into one1.
of the holes on the back of the base.
Slip the other end of the support stand into2.
the other hole at the back of the base.
Conrm that the support stand is rmly3.
connected to the base.
Decide How You’ll Connect to the Internet
(Wireless or Wired).
Wireless Connection.
Place your Verizon Hub on a sturdy, at4.
surface near an active power outlet.
It should be close enough to your wireless5.
router to get a strong signal.
Wired Connection.
Place your Verizon Hub on a sturdy, at surface that’s near an
active power outlet and within reach of your Ethernet outlet.
Set Up Your Verizon Hub.

© 2009 Verizon. All Rights Reserved. 2
Verizon Hub User Guide
Other Considerations.
Because the signal loses strength when it travels through•
walls, we recommend keeping the number of walls and
ceilings between your Verizon Hub and other devices on
your network, such as your router, to a minimum.
Keep your Verizon Hub away from large metal objects,•
which can aect signal quality and strength.
Caution.
Keep your Verizon Hub at least 10 feet from a microwave.•
Position your Verizon Hub away from heat sources,•
moisture and excessive dust.
Plug in Your Verizon Hub.
Plug the small end of the power cord into the hole on the1.
back of the base marked “5V DC.”
Plug the other end into an outlet.2.
Your Verizon Hub touch screen will power up and turn on.3.

© 2009 Verizon. All Rights Reserved. 3
Verizon Hub User Guide
Insert the Handset Battery.
Pick up the handset and slide the battery cover o the1.
back of it.
Insert the battery so the metal contacts on the battery2.
are touching the contacts within the handset. The
battery will snap into place.
Slide the battery cover back on. It will click when3.
fully closed.
Place the Handset in Its Cradle.
With the screen facing outward, place the handset in1.
its cradle.
You will see the battery icon in the top-right of the2.
screen. This shows that it’s charging.
Charge the battery completely before using the handset3.
for the rst time. We suggest charging it for 2 hours.
Attach Stickers.
Place the 9-1-1 stickers on or near your Verizon Hub.
1
2
3

© 2009 Verizon. All Rights Reserved. 4
Verizon Hub User Guide
Set Up Verizon Hub and Digital Voice Service.
Once your Verizon Hub is powered on, an on-screen setup will
walk you through a few steps to connect to your Digital Voice
service. Simply follow the steps.
After you plug in your Verizon Hub, the LCD screen will1.
display a Welcome screen.
Touch2. Next.
If you have an established home network, you can3.
connect your Verizon Hub to the wired or wireless network.
If you have a wired home network, touch• Use a
Network Cable.
If you have a wireless home network, touch• Use
My Wireless Network.
How to Enter Information.
To navigate the touch screen, touch the screen with your
nger or stylus to move through the steps.
To enter information into blank elds, touch the empty eld,
which will launch a keyboard.
The keyboard is enabled with predictive text so it will assist
you in the words you enter. If Verizon Hub predicts the correct
word, touch the highlighted text to add the word to your message.
Connect to Wireless Network.
Be sure to have your Network Name (SSID) and
Encryption Key or Pass Phrase.
After Verizon Hub has scanned for available networks,1.
choose your network from the list of available
wireless networks.
If your network isn’t listed, touch2. Add Network to
manually enter your networking settings.
a. Touch Enter Network Name.
b. Use the keyboard to enter your network’s
Network Name (SSID) and touch Enter.