Verizon one talk T41P User manual

User guide
onetalk.com
T41P IP
desk phone

2
User guide
Contents
Welcome.............................................................................................................................................................................................................5
Initial setup .......................................................................................................................................................................................................5
Connecting the phone to power and Ethernet.............................................................................................................................5
Viewing E911 location information ................................................................................................................................................5
Getting to know your desk phone .......................................................................................................................................................6
Hardware components.......................................................................................................................................................................6
Navigating the display......................................................................................................................................................................... 7
Indicators and notifications.............................................................................................................................................................. 7
Customizing your desk phone ............................................................................................................................................................... 7
About Basic settings ........................................................................................................................................................................... 7
Language preferences ....................................................................................................................................................................... 7
Time and date.........................................................................................................................................................................................8
Display settings......................................................................................................................................................................................8
Sound settings........................................................................................................................................................................................9
Ringtones .................................................................................................................................................................................................9
Keypad tones (key tones) .................................................................................................................................................................9
Line keys....................................................................................................................................................................................................9
Speed dial configuration of a line key.........................................................................................................................................9
Intercom key setup...............................................................................................................................................................................9
Using the Intercom key.....................................................................................................................................................................10
Voice Mail setup...................................................................................................................................................................................10
Basic call features .......................................................................................................................................................................................11
Make outgoing calls............................................................................................................................................................................11
Manage multiple lines. ....................................................................................................................................................................... 11
Ignore a call............................................................................................................................................................................................. 11
End a call..................................................................................................................................................................................................11
Hold a call. ............................................................................................................................................................................................... 11
Resume a call.........................................................................................................................................................................................11
Mute/unmute your phone’s microphone...................................................................................................................................11
Redial. ........................................................................................................................................................................................................11
Redial last number. ............................................................................................................................................................................. 12
Block a call. ............................................................................................................................................................................................ 12

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User guide
Bridge Line ............................................................................................................................................................................................. 14
Call Barge ...............................................................................................................................................................................................14
Remote Group Pickup.......................................................................................................................................................................14
Call Forwarding ....................................................................................................................................................................................14
Call Forward Always .........................................................................................................................................................................14
Call Forward Busy...............................................................................................................................................................................14
Call Forward No Answer ................................................................................................................................................................14
Call Forward to Voice Mail .............................................................................................................................................................14
Call Move................................................................................................................................................................................................. 15
Call Park and Retrieve ...................................................................................................................................................................... 15
Caller Line ID Block............................................................................................................................................................................ 15
Conference calling ............................................................................................................................................................................. 15
Do Not Disturb...................................................................................................................................................................................... 15
Transferring calls ........................................................................................................................................................................................16
Consultative Transfer........................................................................................................................................................................16
Direct Transfer......................................................................................................................................................................................16
Direct Transfer to Voice Mail.........................................................................................................................................................16
Call History......................................................................................................................................................................................................16
Contact management............................................................................................................................................................................... 17
Local Directory..................................................................................................................................................................................... 17
Groups.....................................................................................................................................................................................................20
Voice Mail........................................................................................................................................................................................................ 22
System status, troubleshooting and other settings............................................................................................................... 22
Reboot or reset the phone............................................................................................................................................................ 23
About your options.................................................................................................................................................................................... 24
Features........................................................................................................................................................................................................... 24
Accessibility ......................................................................................................................................................................................... 24
Display and input ............................................................................................................................................................................... 24
Technology............................................................................................................................................................................................ 24
Applications and software............................................................................................................................................................. 24
Form factor............................................................................................................................................................................................ 24
Product.................................................................................................................................................................................................... 24
Tools ......................................................................................................................................................................................................... 24
Accessibility features....................................................................................................................................................................... 25

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User guide
Important customer information.......................................................................................................................................................26
WEEE warning..................................................................................................................................................................................... 26
Customer feedback ..........................................................................................................................................................................26
GNU GPL information ......................................................................................................................................................................26
Copyright................................................................................................................................................................................................26
Warranty .................................................................................................................................................................................................26
Important 911 emergency response information................................................................................................................ 27
Declaration of conformity .............................................................................................................................................................. 27
Class B digital device or peripheral........................................................................................................................................... 27
Important safety precautions....................................................................................................................................................... 27
Danger—electric shock and fire................................................................................................................................................. 27
Learn more:.................................................................................................................................................................................................... 27
T41 desk phone navigation guide (soft key menu A)........................................................................................................28
T41 desk phone navigation guide (soft key menu B)........................................................................................................ 29
T41 desk phone navigation guide (soft key menu C)........................................................................................................30

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User guide
Welcome
The Verizon T41P IP desk phone is a stationary Voice-over-IP
(VoIP) business phone with nine programmable line keys. The
desk phone and the line keys support the integrated service
features of One TalkSM from Verizon. The T41P features
work the same way on your desk phone, smartphone and
tablet computers.
Initial setup
If your T41P desk phone was not connected and set up
by your IT account administrator, verify the following with
your administrator:
1. You have a One Talk number
2. Your user information has been updated in the One Talk
Admin Portal with your 911 address and email address
3. Your number has been included in any business
group features
Connecting the phone to power and Ethernet
Power
You have two options for power: AC power (wall outlet) or
power over Ethernet (PoE). Your system administrator will
advise you which to use.
Network
Connect the included standard Ethernet cable (or other
standard Ethernet cable) between the internet port on the
phone and the port on the wall or on your PoE-capable switch/
hub device.
Startup
After your phone is powered on, the system boots up and
performs the following steps:
• Dynamic Host Configuration Protocol (DHCP)
The phone attempts to contact a DHCP server in your
network to obtain valid IPv4 network settings by default
• Automatic Phone Initialization
When your One Talk phone is connected to the network and
powered on, it will automatically start the initialization
process. The LCD screen displays “Initializing, please wait
during this process.” The phone finishes the initialization by
loading the saved configuration
The desk phone is ready for use.
Viewing E911 location information
Enhanced 911 (E911) is a location technology that enables
emergency responders to know the geographical location of
a caller who dials 911. Your One Talk account administrator will
configure your location. Contact your administrator if your E911
address is missing or inaccurate.
Note: This device will not function unless an initial E911
address has been added.
To view your 911 address, press the Address line key to the
right of the LCD screen base station: