Viessmann Vitocom 100 Operating instructions

Installation and service instructions
for contractors
VIESMANN
Vitocom 100
Type LAN1
Communication interface for remote monitoring and control of heating systems via
the internet, for the following user interfaces:
■Vitotrol app
■Vitodata 100 (www.vitodata100.com)
For applicability, see the last page
VITOCOM 100
5619 832 GB 5/2017 Please keep safe.

2
Please follow these safety instructions closely to
prevent accidents and material losses.
Safety instructions explained
Danger
This symbol warns against the risk of injury.
!Please note
This symbol warns against the risk of material
losses and environmental pollution.
Note
Details identified by the word "Note" contain additional
information.
Target group
These instructions are exclusively intended for quali-
fied contractors.
■Work on gas installations may only be carried out by
a registered gas fitter.
■Work on electrical equipment may only be carried
out by a qualified electrician.
■The system must be commissioned by the system
installer or a qualified person authorised by the
installer.
Regulations to be observed
■National installation regulations
■Statutory regulations for the prevention of accidents
■Statutory regulations for environmental protection
■Codes of practice of the relevant trade associations
■All current safety regulations as defined by DIN, EN,
DVGW, TRGI, TRF, VDE and all locally applicable
standards
aÖNORM, EN, ÖVGW G K Guidelines,
ÖVGW-TRF and ÖVE
cSEV, SUVA, SVGW, SVTI, SWKI, VKF and
EKAS guideline 1942: LPG, part 2
Safety instructions for working on the system
Working on the system
■Where gas is used as the fuel, close the main gas
shut-off valve and safeguard it against unintentional
reopening.
■Isolate the system from the power supply, e.g. by
removing the separate fuse or by means of a mains
isolator, and check that it is no longer live.
■Safeguard the system against reconnection.
■Wear suitable personal protective equipment when
carrying out any work.
Danger
Hot surfaces can cause burns.
■Before maintenance and service work, switch
OFF the appliance and let it cool down.
■Never touch hot surfaces on the boiler, burner,
flue system or pipework.
!Please note
Electronic assemblies can be damaged by elec-
trostatic discharge.
Prior to commencing work, touch earthed
objects such as heating or water pipes to dis-
charge static loads.
Repair work
!Please note
Repairing components that fulfil a safety func-
tion can compromise the safe operation of the
system.
Replace faulty components only with genuine
Viessmann spare parts.
Safety instructions
Safety instructions
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Auxiliary components, spare and wearing parts
!Please note
Spare and wearing parts that have not been tes-
ted together with the system can compromise its
function. Installing non-authorised components
and making non-approved modifications or con-
versions can compromise safety and may inva-
lidate our warranty.
For replacements, use only original spare parts
supplied or approved by Viessmann.
Safety instructions for operating the system
If you smell gas
Danger
Escaping gas can lead to explosions which may
result in serious injury.
■Do not smoke. Prevent naked flames and
sparks. Never switch lights or electrical appli-
ances on or off.
■Close the gas shut-off valve.
■Open windows and doors.
■Evacuate any people from the danger zone.
■Notify your gas or electricity supply utility from
outside the building.
■Have the power supply to the building shut off
from a safe place (outside the building).
If you smell flue gas
Danger
Flue gas can lead to life threatening poisoning.
■Shut down the heating system.
■Ventilate the installation site.
■Close doors to living spaces to prevent flue
gases from spreading.
What to do if water escapes from the appliance
Danger
If water escapes from the appliance there is a
risk of electrocution.
Switch OFF the heating system at the external
isolator (e.g. fuse box, domestic distribution
board).
Danger
If water escapes from the appliance there is a
risk of scalding.
Never touch hot heating water.
Condensate
Danger
Contact with condensate can be harmful to
health.
Never let condensate touch your skin or eyes
and do not swallow it.
Flue systems and combustion air
Ensure that flue systems are clear and cannot be
sealed, for instance due to accumulation of conden-
sate or other causes. Ensure an adequate supply of
combustion air.
Inform system users that subsequent modifications to
the building characteristics are not permissible (e.g.
cable/pipework routing, cladding or partitions).
Danger
Leaking or blocked flue systems, or an inade-
quate supply of combustion air can cause life
threatening poisoning from carbon monoxide in
the flue gas.
Ensure the flue system is in good working order.
Vents for supplying combustion air must be non-
closable.
Extractors
Operating appliances that extract air to the outside
(extractor hoods, extractors, air conditioning units, etc.)
can create negative pressure. If the boiler is operated
at the same time, this can lead to reverse flow of the
flue gas.
Danger
The simultaneous operation of the boiler and
appliances that extract air to the outside can
result in life threatening poisoning due to
reverse flow of the flue gas.
Fit an interlock circuit or take suitable steps to
ensure an adequate supply of combustion air.
Safety instructions
Safety instructions (cont.)
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1. Safety and liability Operational reliability ............................................................................. 5
Liability ................................................................................................... 5
2. Information Symbols ................................................................................................. 6
Intended use .......................................................................................... 6
3. Preparing for installation System requirements ............................................................................. 7
■Heating system ................................................................................... 7
■Supported heat generators ................................................................. 7
■IP network ........................................................................................... 7
Operation with the Vitotrol app .............................................................. 8
■Functions ............................................................................................ 8
Operation with Vitodata 100 user interface ............................................ 9
■Functions ............................................................................................ 9
Checking network settings ..................................................................... 10
4. Installation sequence Sequence overview ............................................................................... 11
Installing the wall mounting bracket ....................................................... 12
Removing the cover ............................................................................... 12
5. Electrical connections Overview of connections ........................................................................ 13
Installing communication module in the Vitotronic control unit .............. 13
Connecting the Vitocom 100 to the Vitotronic control unit ..................... 13
Connecting to Vitodens 3..., type B3 ..................................................... 14
■Vitodens 300-W, type B3HA ............................................................... 14
■Vitodens 333-F, type B3TA and Vitodens 343-F, type B3UA .............. 14
Connecting to network (LAN) ................................................................. 14
Inserting Vitocom 100 into the wall mounting bracket ........................... 15
Power supply ......................................................................................... 15
6. Commissioning Display and operating elements ............................................................ 16
■Explanation of displays ....................................................................... 16
Checking network settings ..................................................................... 17
Switching on the Vitocom 100 ............................................................... 17
■Initialisation ......................................................................................... 17
Checking the LON connection to the Vitotronic control unit .................. 17
■Updating the LON subscriber list ........................................................ 18
Network setting: Setting static IP address ............................................. 18
■Version 1: Network with static IP addressing ...................................... 18
■Version 2: Network still set to dynamic IP addressing ........................ 18
■Resetting network settings ................................................................. 19
Registering user and setting up heating system .................................... 19
■Via the Vitotrol app ............................................................................. 19
■Via the Vitodata 100 user interface ..................................................... 20
Function test .......................................................................................... 20
7. Troubleshooting Troubleshooting measures .................................................................... 22
Restoring the delivered condition .......................................................... 22
8. Maintenance Regular function testing ......................................................................... 23
Enabling maintenance ........................................................................... 23
9. Parts lists Ordering parts ........................................................................................ 25
Parts list ................................................................................................. 26
10. Specification ................................................................................................................ 28
11. Certificates Declaration of Conformity ...................................................................... 29
12. Keyword index ................................................................................................................ 30
Index
Index
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The Vitocom 100 enables communication via the inter-
net between the connected Vitotronic control unit and
Vitodata.
The full range of functions is only available if the fol-
lowing conditions are met:
■The Vitotronic control units and the Vitocom 100
must be connected and configured correctly.
■The Vitocom 100 is connected to the internet via a
DSL router.
■Internet access must be available at all times.
■The user has been registered (see page 19).
■In order to send messages via the Vitodata 100,
message destinations must be set up correctly on
the Vitodata server.
■To ensure that messages can still be sent if there is a
power failure, we recommend connecting the
Vitocom 100 and DSL router to the power supply via
a UPS.
Note
■The heating system and the functionality of the mes-
sage paths must be tested at regular intervals.
■To further improve the operational reliability of the
heating system, we recommend implementing sup-
plementary measures, e.g. frost protection or moni-
toring for water damage.
Liability
Viessmann accepts no liability for loss of profit, unat-
tained savings, or other direct or indirect consequential
losses resulting from use of the Vitocom 100, the
Vitodata internet services or the software, or for dam-
age resulting from inappropriate use.
The Viessmann General Terms and Conditions apply,
which are included in each current Viessmann pricelist.
Viessmann accepts no liability for SMS or email serv-
ices, which are provided by network operators. The
terms and conditions of the respective network opera-
tors apply in this context.
Safety and liability
Operational reliability
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Information

6
Symbol Meaning
Reference to other document containing
further information
1.
Step in a diagram:
The numbers correspond to the order in
which the steps are carried out.
Warning of material losses and environ-
mental pollution
Live electrical area
Pay particular attention.
■Component must audibly click into place.
or
■Acoustic signal
■Fit new component.
or
■In conjunction with a tool: Clean the sur-
face.
Dispose of component correctly.
Dispose of component at a suitable collec-
tion point. Do not dispose of component in
domestic waste.
Intended use
Install and operate Vitocom products as intended, in
conjunction with the electronic control units and con-
trollers for the Viessmann heat and power generators
designed for this system. Also take account of the rele-
vant installation, service and operating instructions. In
particular, observe the current and voltage specifica-
tions for connections and hook-ups.
Use the Vitocom products exclusively for monitoring,
operating and optimising systems with the user and
communication interfaces specified for this purpose in
the relevant printed documentation. With regard to the
communication interfaces, ensure on site that the sys-
tem requirements specified in the product documenta-
tion are met at all times for every transfer medium
employed. For this, use the approved communication
components supplied with the products (e.g. tested
and qualified mobile phone routers). Only use the
specified components for the mains power supply (e.g.
power supply units).
Information
Symbols
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Information

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Heating system
■The Vitocom 100, type LAN1 can be used for one
single boiler system with Vitotronic control unit, with
or without heating circuits downstream.
■The maximum number of devices (LON subscribers)
comprising boiler and heating circuit control units is
30.
Supported heat generators
For an up-to-date list of supported heat generators,
see Vitodata 100 online help (www.vitodata100.com).
IP network
■DSL router with available LAN socket (on-site)
■Internet connection with "flat rate" (tariff independ-
ent of time and data volume) and high availability,
i.e. the Vitocom 100 is permanently linked to the
Vitodata server.
■Have dynamic IP addressing (DHCP, factory setting)
on the network (LAN) checked on site, and if
required set up, by an IT contractor prior to commis-
sioning.
or
Static IP addressing is also an option: ask the IT
contractor to set this up on the Vitocom 100 during
commissioning.
■Set routing and security parameters on the IP net-
work (LAN): Enable Port 80 and Port 443 for direct
outbound connections. Have this checked and set up
(if necessary) by an IT contractor on site before
commissioning.
Note
During operation, the Vitocom 100 establishes a
secure internet connection to the Vitodata server. Con-
necting the Vitocom 100 to any other type of server is
not possible.
User account on the Vitodata server
Whatever control device is used, a valid user account
on the Vitodata server is required for the operation of
the Vitocom 100. This can be registered either via the
user interface of the Vitodata 100 or via the Vitotrol
app (see page 19).
Control device for the Vitotrol app
Recommended mobile terminal device (for operating
system, see App Store or Play Store):
■iPhone iOS Version 7 or higher
■iPad2 or higher
■iPod Touch with retina display
■Terminal devices using Android Version 4 or higher
Control device for the Vitodata 100 user interface
Computer with the following equipment:
■Functionality tested with web browsers
–Microsoft Internet Explorer, Version 8, 9, 10 and 11
–Firefox, Version 35
–For mobile terminal devices: Safari
■Active internet connection
Message destinations
■Terminal device for receiving email, e.g. computer
■Mobile phone for receiving SMS (only with internet
service "Vitodata 100 fault management")
■Fax for receiving messages (only with internet serv-
ice "Vitodata 100 fault management")
Preparing for installation
System requirements
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Installation

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For remote control of Viessmann heating systems with Vitotronic control units via IP networks.
K
BC
A
G
E
D
FH
Fig. 1
AHeat generator with control unit (see page 7)
BLON cable
CVitocom 100
DIP network (on site)
EDSL router (on site)
FSecure internet connection to the Vitodata server
GVitodata server
HMobile network
KMobile terminal device with Vitotrol app (see
page 7):
■Remote control of the heating system
■Scanning messages
Functions
Vitotrol app control functions
■Selecting set temperatures
■Setting operating programs
■Scanning operating conditions and temperatures
Note
■The Vitotrol app only allows the user to access one
system at a time using a single terminal device.
■For further information on the Vitotrol app, see
www.viessmann.de/vitotrol-app
Forwarding messages
Any pending messages from the heating system, e.g.
sensor or burner faults, are sent to the Vitocom 100 via
LON. The Vitocom 100 transmits these messages to
the Vitodata server. The Vitotrol app regularly scans
the heating system status and displays any messages.
Note
Heating system messages are only displayed if the
Vitotrol app is enabled on the mobile terminal device.
Message contents
■Message type
■Message code
■Message text
Heat generator installation and service instruc-
tions
Preparing for installation
Operation with the Vitotrol app
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Installation

9
For remote monitoring and control of Viessmann heating systems with Vitotronic control units via IP networks.
K
H
BC
A
G
E
D
F
L
Fig. 2
AHeat generator with control unit (see page 7)
BLON cable
CVitocom 100
DIP network (on site)
EDSL router (on site)
FSecure internet connection to the Vitodata server
GVitodata server, registration and log-in via
www.vitodata100.com
HComputer:
■Remote control of the heating system via the
Vitodata 100 user interface
■Receipt of messages by email
KMobile phone for receiving messages as SMS
(only with internet service "Vitodata 100 fault man-
agement")
LMobile network
Functions
Vitodata 100 control functions
■Selecting set temperatures, heating curve slope and
level
■Setting operating programs, holiday programs and
switching times
■Setting party or economy mode.
■Scanning operating conditions and temperatures
Forwarding messages
Any pending messages from the heating system, e.g.
sensor or burner faults, are sent to the Vitocom 100 via
LON. The Vitocom 100 transmits these messages to
the Vitodata server. The messages can be displayed
on the Vitodata 100 user interface. If message destina-
tions (email, fax or SMS) are stored on the Vitodata
server, the messages are automatically forwarded to
these message destinations.
Note
The "Vitodata 100 fault management" internet service
is required for forwarding messages by fax or SMS
(Vitocom 100 standard delivery, free of charge for
3 years).
Message contents
■Date and time
■System description
■Message text
■Fault code
■System status
Heat generator installation and service instruc-
tions
Preparing for installation
Operation with Vitodata 100 user interface
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Installation

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Have the following settings on the DSL router checked,
and if necessary adjusted, by an IT contractor:
■The Vitocom 100 and the DSL router must both be
set to the same type of IP addressing (dynamic or
static).
Vitocom 100 factory setting: Dynamic IP addressing
(DHCP)
■Port 80 and port 443 must be enabled for outgoing
connections.
Preparing for installation
Checking network settings
5619 832 GB
Installation